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國開電大??啤豆芾碛⒄Z2》機考真題(第四套)第一大顫、金舔用語(單逡題X每小題2臺,共10臺)「5題:選擇正確的語句完成下列對話。.-Iamworryingaboutthecomingexam.IamafraidIcan'tpassthisexam.A.CheerUPB.That'srightC.Don'tmentionit[答案A.-Iamsorry.Nowwhatwerewetalkingabout?A.NevermindB.Idon'tremember,eitherC.Youweresayingthatyouusedtobeateacher[答案]C.Mum,Γmgoingtoschoolnow.Seeyou.- ,Mary.A.HerewegoB.WaitamomentC.Haveaniceday[答案北.-Hereyouare,SirA.Yes,I'mhere.B.Yes,hereWeareC.Thankyouverymuch[答案北.-Let'splayvolleyballLet'splaysoccer.A.That'sinterestingB.GoodideaC.Thatsoundsboring[答案北第二大題、詞匯與結(jié)構(gòu)(單選題X每小題2分,共計30分)620題:閱讀下面的句子,從A、B、C三個選項中選出一個能填入空白處的正確選項。.Undernocircumstancetotellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow[答案]8.-Hi,Kate,youlooktired.What'sthematter?welllastnight.A.didn'tsleepB.haven'tsleplC.don'tsleep[答案]人1.thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.GetB.GettingC.Toget[答案]B.Wasitlastsummer youandyourfriendswenttoMoscow?A.whenB.thatC.which[答案]A10.Therearesoccerfansintheworld.A.threemillionsB.millionsC.million[答案]Bofof.Wewillprepareanoticeeveryonebeforetheyhavetheexaminourcenter.A.forB.onC.with[答案]A.Attheendoftheday,youwantalltheparticipantsthiskeymessage.A.rememberB.rememberingC.toremember[答案]B.You'dbetterhaveyourhairbeforegoingtoyourfriend'swedding.A.cuttingB.cut.WeareunderA.lineB.pressureC.expectation[答案]Btofinishthetaskwithinsuchlimitedtime..Mark twodaysgoingonfamilyvisitswithexperiencedstaffmembers.A.spendsB.takesC.costs[答案]A.Theteachertoldhisstudentsthatthesunlight.A.giveoffB.sendoffC.giveup[答案]A.Doeshisabsencetoyourwork?A.makeadifferenceB.takeallthecreditC.bringabout[答案]A18.Ithinkthe15thanniversaryaspecialcelebration.A.reservesB.deservesC.serves[答案]A.Y0uneedto thosequestionnairepapersforyourcompany.A.handoutB.handinC.handon[答案]A.WeshallhaveanopportunitytoexchangetomorrowA.sightsB.meaningsC.views[答案]C第三大題、閱讀理解(選擇題)(每小題4分,共20分)21題:閱讀下列短文,從A、B、C三個選項中選出一個正確答案。Herearesomesuggestionsforyoutoholdasuceessfulevent.DeddeUponyourtargetaudience.Thefirstthingyoushouldknowisyourtargetaudience.Fromthis,alltheotherdecisionswillfallintoplaceintermsofformat,content,prices,location,etc.Makealistofdetails.Whenyouholdanevent,youneedtoconsidereverything,fromprogramcontent,lighting,foodservingtransportationtoparkingandsafety.Makingalistwillensureyoudon'toverlookthings.Haveaclearpurpose.Whenyouplananevent,youshouldclearlydefineitspurposesothatallotherdecisionssupportit.Don'tclash.Checkthecalendar.Don'tclashwithholidaysorpopularvacationtimes.Knowyourlimitations.Youshouldbeawareofyourlimitsintermsofbudgetortime.Ifyoudecidetoholdaneventinaweek'stime.planforasimple,routineaffairIfitsabigeventprepareseveralmonthsahead.Ifthebudgetissmallyoumayhavetodoalotofdo-it-yourselfwork.21-1.【單選題】Whydoesthewritersaysuccessfulandmemorableeventsdon'tjusthappen?A.BecausetheycostmuchmoneyB.BecausedetailedplanningisneededC.Becauseitistoohardtoholdevents[答案]B21-2.【單選題】Accordingtothepassage,whatisthekeyfactortomakeyoureventsuccessful?A.LeadershipB.DetailsC.Plentyofplanningtime[答案]B21-3.【單選題】WhichofthefollowingstatementisNOTtrueaccordingtothepassage?A.Toknowyourlistenersfirsthelpsyouplanyoureventbetter?B.TocheckthecalendarcarefullywillavoidtimeconflictsC.Toknowyourlimitsmeansyoushouldknowtheaudiencesize.[答案]C21-4.【單選題】Whatdoesthefirstsentencemeaninparagraph2?A.ToknowyourtargetaudiencewillhelpyoumakeotherdecisionsB.YourtargetaudiencemaybeabletohelpyouwiththeeventyouareplanningC.Format,content,prices,etc.canbedecidedbyyourtargetaudienceI答案]C21-5.【單選題】What'sthethemeofthepassage?A.SuccessfuleventsdetailsB.SuccessfulandmemorableeventsC.Planningsuccessfulevents[答案^第四大題、閱讀理解(判斷題)(每小題4分,共20分)22題:請根據(jù)短文內(nèi)容判斷給出的語句是否正確,正確的寫“T”,錯誤的寫“F”Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.(1)Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.(2)Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou'retreated.(3)Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.(4)Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.(5)Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you'rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.22-1.【判斷題】Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.[答案]F22-2.【判斷題】Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.[答案]T22-3.22-4.22-5.【判斷題】It'snotnecessarytoknowaboutthecustomers'needsandPreferenCes.[答案]【判斷題】Questionnairesareusefulingettingfeedbackfromcustomers.[答案]F【判斷題】Front-linestaffhavenothingtodowithimprovingcustomerServiCe.[答案]F第五大題、翻律題(單選題)(每小題4分,共計20分).Tocommunicateprecise
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