高教社新國規(guī)中職英語教材《英語服務類職業(yè)模塊》服務類-U8

CareerLaddersUnit8英語服務類職業(yè)模塊understandthetalksaboutmovingupcareerladderstalkaboutjobadvancementreadabouthowtoexcelintheserviceindustrywriteacareerplanbulidapositiveattitudetowardscareerachievementLearningObjectivesAfterlearningtheunit,youwillbeableto01WarmingUp02ListeningandSpeaking03ReadingandWriting04CultureNotes05LanguagePractice06ProblemSolving07Self-assessment01WarmingUp看圖片，補全句子。Lookandcomplete.departmentmanager1A

servesfoodtoguestsinarestaurant.2A

trainsandsupervisesemployees,andensuresexcellentcustomerservice.3A

.supervisesasectionofacompanyorbusiness.waiterlobbymanagerdepartmentmanagerCEOlobbymanagergeneralmanagerwaiter看圖片，補全句子。Lookandcomplete.departmentmanager4A

.supervisesoperationsofdifferentsections.5A

isapersonwiththehighestrankinacompany.generalmanagerCEOCEOlobbymanagergeneralmanagerwaiter02ListeningandSpeakingConversation1Listenandtick.聽錄音，勾選出符合對話的內容。3%increaseinsalary4%increaseinsalary5%increaseinsalaryConversation2salesmanagerfinancemanagerpresidentConversation3supervisormanagerCEOConversation4salesmansalesmanagersecretary錄音原文Script1)

A:Great!I’vegotabigraiseinmysalary.

B:3%?

A:No,5%.2)A:Congratulations!Youareourfinancemanagernow.

B:Thanks.I’mreallyhappyaboutthis.3)

A:BobisgoingtobeaCEO.

B:Yes,he’sveryexcited.4)A:Don’tyouwanttochangeyourjob?You’vebeenasalesmanfor6years.

B:Guesswhat!I’vejustbeenpromotedtosalesmanager.聽對話，補全缺失內容。Listenandcomplete.reportingtothemanagerabouttheworkABCDEF(Paulistalkingwiththepersonnelmanager,Ms.Smith.)Ms.Smith:Howlonghaveyoubeenwiththecompany,Paul?Paul:I’veworkedhereforthreeyearsandI’velearnedalotsinceIbecameasalesperson.Ms.Smith:Themanagementhadameetingtoevaluateyourworkandcontributionlastweek.1)

and

youdeservea5%increaseinyoursalary.Paul:That’sgreatnews!Thankyouverymuch.ButMs.

Smith,isthereanychanceformetohaveachange?

IthinkIcantakemoreresponsibilities.Ms.Smith:Whatjobareyouaimingat?Paul:2)

.JobAdvancementI’dliketoworkasasalessupervisorI’veworkedveryhardforitWeallthinkthatyou’vebeendoingagreatjobYou’vebeenpromotedtoasalessupervisoryouneedtogothroughathree-monthtrainingDB聽對話，補全缺失內容。Listenandcomplete.reportingtothemanagerabouttheworkABCDEFMr.Smith:Areyoufamiliarwiththejobrequirements?

Paul:Yes,asalessupervisorisresponsibleformaking

salesplans,supervisingandencouragingtheteam

tomeetthetarget,communicatingwiththeclients

foragoodrelationship,and3)

.Mr.Smith:Yes,Iseeyouknowaboutthedutiesverywell.

Infact,themanagementhasdecidedtopromote

youtothatposition.But4)

onsales

strategyandcampaigndesign.Paul:GreatandIreallyappreciatethis.JobAdvancementI’dliketoworkasasalessupervisorI’veworkedveryhardforitWeallthinkthatyou’vebeendoingagreatjobYou’vebeenpromotedtoasalessupervisoryouneedtogothroughathree-monthtrainingAF再聽對話，填空并復述。Listen,completeandretell.(Paulistellinghisfriendsaboutthepromotion.)Ihavebeenwiththecompanyforthreeyears.Myworkand1)

havebeenhighlyevaluatedbythemanagement.Guesswhat!Theygavemea5%increaseinmy2)

,butI’veexpectedtohavea3)

.I’vedreamedaboutbecomingasales4)

andIamfamiliarwiththejob5)

.Tomysurprise,themanagementdecidedtopromotemetothatposition,butIneedtogothrougha6)

.forthenextthreemonths.contributionsalarychangesupervisorrequirementstrainingActandpractice.根據所給信息，與同伴表演對話。Situation1A:YouareSusan.Youhaveworkedinahotelforfiveyears,andyou

hopetohaveapromotiontohousekeepingsupervisor.B:Youareapersonnelmanager.YouaresureofSusan’swork

performanceandtellherthegoodnewsofa4%salaryincrease

andapromotion.Situation2A:YouarePeter.Youhaveworkedinarestaurantforfouryears,and

youhopetohaveapromotiontoheadchef.B:Youareapersonnelmanager.YouaresureofPeter’swork

performanceandtellhimthegoodnewsofa5%salaryincrease

andapromotion.Actandpractice.根據所給信息，與同伴表演對話。Speakandpractice.根據所給信息，與同伴練習對話。B:Goodmorning/afternoon,Susan.A:Goodmorning/afternoon,sir/madam.B:Takeaseat,please.A:ThankYou.B:Well,Susan.Howlonghaveyoubeeninourhotel?A:I’vebeendoinghousekeepingfor5years,andIworkhard.B:Yes,wereallyappreciateyourworkandhavedecidedtogiveyoua4%salaryincrease.A:Thatsoundswonderful.Thankyouverymuch.B:Inaddition,youwillbepromotedtohousekeepingsupervisorfromnowon.A:Great!I’msoexcitedforthechance.Situation1Speakandpractice.根據所給信息，與同伴練習對話。B:Goodmorning/afternoon,Peter.A:Goodmorning/afternoon,sir/madam.B:Takeaseat,please.A:ThankYou.B:Well,Peter.Howlonghaveyoubeeninourrestaurant?A:I’vebeenacookfor4years,andIworkhard.B:Yes,wereallyappreciateyourworkandhavedecidedtogiveyoua5%salaryincrease.A:Thatsoundswonderful.Thankyouverymuch.B:Inaddition,youwillbepromotedtoheadcheffromnowon.A:Great!I’msoexcitedforthechance.Situation203ReadingandWriting勾選出屬于服務業(yè)的工作并閱讀文章。Tickandread.12345housekeepersingerpolicemanguardcashier()()()()()HowtoExcelintheServiceIndustry(1/2)Theserviceindustryisoneofthelargestboomingsectorsintheworld.Ifyouplantopursueacareerinthisindustry,youneedtolearnaboutitwell.Herearethebestwaysforyoutoexcelinit.1.LearnnewthingsKeepyourprofessionalskillsup-to-datebyreadingtradejournals,takingshorttrainingclasses,orusinge-learning.Themoreyouknow,themoreskillsyoudevelop,themorevaluableyoubecometoyourcompany.2.WorkhardMostsuccessfulpeoplegettothetopthroughhardwork.Makesureyourworkisalwayscompletedontimeandaccurately.Offertohelpothersintheteamwhohaveaheavyworkloadoratightdeadline.Yourhardworkwillpayoffintheend.勾選出屬于服務業(yè)的工作并閱讀文章。Tickandread.HowtoExcelintheServiceIndustry(2/2)3.ExcelatcommunicationIfyoucannotcommunicateyourvisionandgoalstoyourleaders,theywon’tknowwhatyouwantorhowgoodyouare.Youneedtobeabletocommunicateclearlytostatewhatyouwanttoachieveandputyourplanintoaction.4.BroadenyourexperiencesItishelpfultoasktoworkinadifferentareaofyourcompany.Youhavemorechancestoexposeyourselftonewpeopleandoperations.Inthisway,youcanlearnvaluablenewskillsandknowledge,whichhelpyouformnewideasandimproveyourabilities.5.TakeonmoreresponsibilitiesKeepanearoutfornewprojectsinyourcompany,andbeoneofthefirsttovolunteeryourtime,energyandefforts.Themoreopportunitiesyougettoshowcaseyourknowledgeandskills,theeasieritistomoveupthecareerladder.勾選出屬于服務業(yè)的工作并閱讀文章。Tickandread.1)Theserviceindustryisthelargestboomingsectorintheworld.2)Onewaytoupdateyourprofessionalskillsistoreadtradejournals.3)Byofferingtohelptheteammemberswhohaveatightdeadline,you

willgetextrapay.4)Workinginadifferentareaofyourcompanywillhelpyoumeetnew

people.5)Ifyouwanttogetpromoted,youneedtoworkhardandshouldermore

responsibilities.再讀文章，判斷正誤。Readandjudge.Discussandanswer.與同伴討論，回答問題。1)Doyouthinktheknowledgeandtrainingyoureceivedatthevocationalschoolisenough?2)Someonesaid,“I’mgoodatmyprofessionalskillsandwork

veryhard,soIwillgetpromoted.”Doyouagree?It’snotenough.Yourprofessionalskillsshouldbeupdatedbecausethemoreyouknow,themorevaluableyoubecometoyourcompany.Idon’tthinkso.Oneshouldalsoexcelincommunication,gainmoreexperienceandbereadytotakeonmoreresponsibilities.Thinkandwrite.閱讀所給信息，排序并寫出你自己的職業(yè)規(guī)劃。1.Thefollowingsentencesarepartofacareerplan.Puttheminthecorrectorder.Withmyhardworkandgoodcommunicationskills,Ihavebecomethesupervisoroftheservicedepartment.ATorealizemydream,Iamgoingtoupdatemyskillsinofficesoftwareapplicationsandlearnmoreaboutmanagementinmysparetime.BAlso,Iampreparedtotakeonchallengesandworkhardertogainrespectfrommycoworkers.CIamLuYumeng.DIwishtobethemanagerofthehotelwhenI’m30yearsold.EAtfirst,IgotajobasaserverinahotelafterIgraduatedfromavocationalschool.F()()()()()()DFAEBCTip職業(yè)規(guī)劃是人們對職業(yè)生涯所進行的持續(xù)系統(tǒng)的計劃過程。一份良好的職業(yè)規(guī)劃書（CareerPlan），是成功的開始，它的基本結構包括自我分析、職業(yè)定位和計劃實施。Thinkandwrite.閱讀所給信息，排序并寫出你自己的職業(yè)規(guī)劃。2.Writeacareerplanforyourself.04CultureNotesCultureNotes.東、西方企業(yè)在選用人才和員工職務晉升方面的管理理念有所不同。西方企業(yè)用人時強調個人作用，突出“明星文化”。許多企業(yè)把職務晉升作為激勵員工的重要手段。但在很多情況下，會根據需要直接從外部招聘高級管理者。同時，大膽提拔年輕人和資歷較淺人員現象較多。東方企業(yè)在用人時，除了注重個人才能，要求任人唯賢以外，還強調德才兼?zhèn)洹Ｍ瑫r強調個人與集體的和諧，追求團隊的效率。在中國，儒家“修齊治平”的思想和“國家興亡、匹夫有責”的傳統(tǒng)，對企業(yè)的文化和理念有著深遠的影響。05LanguagePractice聽錄音，排序。Listenandnumber.A.Billtrainsforacertificate.B.Billdoesagoodjob.D.Billgetsahigherqualification.C.Billispromotedifeverythinggoeswell.2314錄音原文ScriptManager:Bill,thehotelhasdecidedtosendyoutotrainforacertificateinManagement.Bill:Great!I’msoexcitedforthechance.Manager:You’vedoneagreatjob.Butifyouwanttomoveupthecareerladder,youneedtobeaspecialistofhigherqualification.Bill:Iknow.Myeducationcertainlyisnotenough.Manager:Ifeverythinggoeswell,youwillbepromoted.Bill:Thankyouverymuch.I’llworkharder.根據所給信息，與同伴練習對話。Speakandpractice.foralongtime/sinceIstartedmyjobmanagement/marketingservicemanager/salesmanagerA:I’vereadyourcareerplan.Youwantedtohaveachangeinyourjob.B:Yes.Ihavedreamedofthat

.A:Sothecompanyhasdecidedtosendyoutotrainforacertificatein

.B:Great!I’msoexcitedaboutthechance.A:Ifeverythinggoeswell,youwillbepromotedto

.B:Thankyouverymuch.achieve1)Lastwinter,Ihada(n)

tohaveapart-timejobinabookstore.2)Youshouldalwaysworkhardto

moreinordertomoveupthecareerladder.3)You’vebeenworkingallthemorningandyou

arest.4)Lindawouldliketohaveawell-paidjobwithmore

.5)Howdoyou

myfive-yearworkinthecompany?6)Ihavealotoftrainingincustomerservice,andIamsurethatI

inthisarea.opportunityexcelbroadenevaluateeffortopportunityresponsibilitydeserveChooseandcomplete.選擇詞語，用適當形式填空。achievedeserveresponsibilitiesevaluatewillexcelReadandjudge.讀有關工作機會和職業(yè)階梯的句子，判斷正誤。1)Afteryouarepromotedtoahigherposition,youwillrelaxandenjoyyourself.2)Theknowledgeandskillsyou’velearnedatschoolareenough.3)Mostpeoplegettothetopofacompanythroughaconnectionwiththehead.4)Stayinginthesamesectionofyourcompanywillhelpyouimproveyourabilities.5)Trytocommunicateyourvisionandgoalstoyourleaders.6)Newprojectsinyourcompanywillmakeitharderforyoutomoveupthecareerladder.選擇語句，補全關于避免活動13中錯誤行為的句子。Chooseandwrite.B.workinginadifferentsection1)Afteryouarepromotedtoahigherposition,youwill

.2)

byreadingtradejournals,takingshorttrainingclassesorusinge-learning.3)Mostpeoplegettothetopofacompanythrough

.4)

ofyourcompanywillhelpyouimproveyourabilities.5)

mayprovideyouwithanopportunitytomoveupthecareerladder.C.takeonmoreresponsibilitiesD.takingpartinnewprojectsE.hardworkCA.keepyourprofessionalskillsup-to-dateAEBD06ProblemSolvingSituationLiWeilearnedmarketingatXinhuaVocationalSchool.Hehasbeenasalesmanforthreeyears.Hedreamstobecomeamarketingmanager,soheworkshardtoimprovehisabilitiesinthefollowingaspects.DiscusswithyourpartneraboutwhatLiWeishoulddotoachievethegoal.ProblemSolving.()1)Excelatcommunication()2)Takeonmoreresponsibilities()3)Broadenexperiences()4)Learnnewthings()5)WorkhardProblemSolving.Iplantobecomeamarketingmanagerinthenext5years.Inordertoachievethatgoal,Ineedtoworkhardtoimprovemyabilitiesinthefollowingaspects.First,IshouldcommunicateclearlytostatewhatIwanttoachieve.Second,Ishouldkeepanearoutfornewprojects.Then,I’dbetterasktoworkinadifferentareaofmycompany.Furthermore,Ishouldkeepmyprofessionalskillsup-to-date.Lastbutnottheleast,Imustmakesuremyworkisalwayscompletedontimeandaccurately.LiWei’sPlanProblemSolving.07Self-assessmentUsethewordcloudtocheckthewordsandexpressionsyouhavelearned.看詞匯云，檢查自己對本單元單詞及詞組的掌握情況。Rateyourperfor