酒店英語-課件-客房服務(wù)3-1-Showing-the-Room

學(xué)習(xí)任務(wù):客房迎賓服務(wù)

Name:HelenJob:RoomattendantResponsibility:

Towelcomeguestsandshowthemtoguestroomsandintroduceroomfacilities.ContentsLearningObjectives學(xué)習(xí)目標(biāo)1WorkingProcedures工作程序2WorkingKnowledge工作知識3HotelTask酒店任務(wù)45WordsandExpressions6ActivityLearning

Objectives學(xué)習(xí)目標(biāo)Afterfinishingthistask,youshouldbeableto:☆Greettheguest☆ShowtheguesttohisroomandintroducethefacilitiesWorkingProcedures

工作程序

Greettheguest.迎接客人Findouttheidentityoftheguestandtheroom.確認(rèn)客人身份信息和房號Showthewaytotheguest’sroom.為客人引路Openthedoorfortheguest.為客人開門Asktheguestfortheopinionabouthis/herroom.詢問客人對客房的意見WorkingKnowledge

工作知識(1)1.Afterenteringtheroom,youshouldasktheguestifhe/sheissatisfied(滿意)withtheroomwiththefollowingsentences,“Howdoyoulikethisroom?”or“Howiseverything”.Iftheguestisn’tsatisfiedwiththeroom,youshouldtrytosolvetheproblemorchangeanotherroomforhim/her.WorkingKnowledge

工作知識(2)2.CommonFacilitiesinGuestrooms客房中的常見物品(1).SittingRoomsheet床單quilt被子pillow枕頭pillowcase枕套blanket毛毯bedpad床墊duvet羽絨被curtain窗簾cushion腰墊TVremotecontroller電視遙控器bedstand床頭柜carpet地毯telephone電話(2).Bathroomfacetowel面巾bathtowel浴巾bathmat腳巾handtowel手巾bathrobe浴袍shampoo洗頭水foambath沐浴液lotion潤膚露tooth牙刷toothpaste牙膏soap香皂toiletpaper廁紙showercap浴帽showercurtain浴簾rubbermat防滑膠墊HotelTask

酒店任務(wù)SupposeyouareHelen,nowyou’regoingtoshowtheguesttohisroomandintroduceroomfacilities.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是Mr.Johnson,你準(zhǔn)備入住酒店608房間。角色B:你是客房迎賓員Helen，你熱情歡迎Mr.Johnson，帶他到房間并為他簡單介紹房間內(nèi)的設(shè)施。Wordstoknowfacilityn.設(shè)備ext電話分機(jī)saunan.桑拿pleasantadj.令人愉快的wardroben.衣櫥safen.保險箱signv.簽名disturbv.打擾settledown（使）安頓下來knobn.球形把手Usefulexpressions1.GreetingtheGuestsandOpeningdoorfortheGuest接待客人并為客人開門

(1)Welcome/WelcomebacktoSeasonHotel.(2)Letmeshowyouthewaytoyourroom.(3)Afteryou,madam.2.HelpingtheGuesttoSettleDown幫助客人安頓好

(1)IfyouneedanyhelppleasecallHousekeepingatext64.(2)PleaseletmeknowifthereisanythingIcandoforyou.(3)Haveapleasantstay.Usefulexpressions3.IntroducingHotelFacilitiestoGuest為客人介紹房間設(shè)施

(1)—Doyouhavesaunainthehotel?—Yes,wehave.It’sonthe18thfloor.(2)—Whereisthesafe?—It’sinthewardrobe.ShallIshowyouhowtouseit?(3)Bytheway,theInternetaccessisjustbesidethedesk,letmeshowyou.(4)Ifyoudon’twanttobedisturbed,justplacethis“PleaseDoNotDisturb”signoutsidethedoor.(5)Ifyouwanttohavearest,youmayhangontheknobofthedoor“DoNotDisturb”sign.Activity

1.ReadthefollowingwordsandtranslatethemintoChinese.把下列單詞翻譯成中文。sheetsittingroomTVtoiletpaperfruitbasketsafeluggagerackquiltcomputershowercurtainsewingkitmirrorbathroombathmattelephonecombbathtoweltoothhairdryercombwaterboilertappillowcasecurtainblanketrubbermatActivity

2.Findoutthewordsyoucanfindinthepictures,writetheminthebox,thencutthemandpasteonthefacilities.寫出圖中物品的英文名稱，并把他們貼到相應(yīng)的物體上面。SittingRoomBathroomActivity

3.Workinpairs.Explainthefacilitiesintheroomtotheguest.Youmustusethefollowingsentence.運用以下句型向同伴介紹房間的設(shè)施。

可以通過以下幾種途徑了解客人的姓名：

Luggagetags行李標(biāo)簽

Registrationdesk住店登記處

Arrivallist來客單

Restaurantreservations餐廳預(yù)訂

Creditcards信用