英語總復(fù)習(xí)專題課件情景交際

EnglishGeneralReviewTopicCoursewareScenarioCRESUMEREPORTCATALOGDATEANALYSISSUMMARY目錄CONTENTSOverviewofsituationalcommunicationCommonexpressionsinsituationalcommunicationCulturaldifferencesinsituationalcommunication目錄CONTENTSAnalysisofsituationalcommunicationexamplesSuggestionsforimprovingsituationalcommunicationskillsREPORTCATALOGDATEANALYSISSUMMARYRESUME01OverviewofsituationalcommunicationSituationalcommunicationreferstothecommunicationthatoccursinaspecificcontextorsituation,wheretheparticipantsinteractandexchangeinformationisbasedonthegivencircumstancesItisatypeofcommunicationthatissituationalspecific,flexible,andresponsivetotheneedsoftheparticipantsandthecontextThedefinitionofsituationalcommunicationSituationalcommunicationisessentialforeffectivecommunication,asitallowsparticipantstoadjusttheircommunicationstyleandcontenttothespecificsite,ensuringclearandappropriatecommunicationThroughsituationalcommunication,participantscanbetterunderstandthecontextandcircumstancessurroundingthecommunication,whichhelpsthemtomakeinformeddecisionsandresponseappropriatelySituationalcommunicationallowsforflexibilityincommunication,asitcanadapttodifferentsituationsandparticipantsThisflexibilityisimportantinhandlingvarioustypesofcommunicationchallengesandunexpectedsituationsEffectivecommunicationContextawarenessFlexibilityTheimportanceofsituationalcommunicationCommonscenariosofsituationalcommunicationBusinessmeetings:Inbusinessmeetings,participantsneedtocommunicateeffectivelytoachievebusinessobjectivesSituationalcommunicationskillsareessentialforunderstandingtheagenda,makingclearproposals,andhandlingobjectsorconcernsraisedbyotherparticipantsSocialgatherings:Atsocialgatherings,suchaspartiesornetworkingevents,regionalcommunicationisimportantforbuildingrelationships,makingnewconnections,andmaintainingappropriatesocialetiquettesParticipantsneedtoadjusttheircommunicationstyletofittheinformationandconversationalnatureofthesegatheringsInterpersonalrelationships:Ininterpersonalrelationships,situationalcommunicationiscriticalformaintainingeffectivecommunicationandunderstandingbetweenpartnersorfamilymembersItinvolvesadjustingthetone,content,andfrequencyofcommunicationbasedontherelationshipandthecircuitssurroundingitREPORTCATALOGDATEANALYSISSUMMARYRESUME02Commonexpressionsinsituationalcommunication"Hello,howareyou?""Goodmorning/afternoon/evening,[name]"Greetings"Goodbye,[name]""Takecareanddon'twaittoreachout."GoodbyeGreetingsandGoodbyeIntroduction"Allowmetointroduce[name],[title/position]."Recommendation"Ihighlyrecommend[name]for[reason]."IntroductionandRecommendation0102ThankYouandApologizeApologize:"I'msorryfor[inconvenience/inconvenience].""MyApologiesfor[delay/take].""Thankyoufor[action].""Iapproveyourhelp."Requestingassistance"Couldyouplease[request]?""Iwouldapproveitifyoucould[request]."Providingassistance"Sure,Ican[assist].""Noproblem,I'll[assist]."RequestingandProvidingAssistanceAnsweringthephone:"Hello,thisis[name].""You'vereached[name],howmayIhelpyou?""Hi,thisis[name]callingfrom[company/department].Couldyoupleasecallmebackat[phonenumber]?Thankyou."MakingPhoneCallsandLeavingMessagesREPORTCATALOGDATEANALYSISSUMMARYRESUME03CulturaldifferencesinsituationalcommunicationValuesEasternculturestendtovaluecollectivism,whileWesternculturesemphasizeindividualismThisdifferencecanaffectcommunicationstylesandthewaypeopleinteractindifferentculturesExpressionsEasternculturestendtobemoredirectandsubordinateintheircommunication,whileWesternculturesaremoredirectandexplicitThiscanleadtomisunderstandingsandconflictifnotrecognizedandaddressedHierarchyandRankEasternculturestendtohaveastrongsenseofhierarchyandrank,withgreaterrespectforeldersandsuperiorsInWesterncultures,thereismoreemphasisonqualityandindividuality,withlessemphasisonageorrankCulturaldifferencesbetweentheEastandtheWestAdaptation:Whencommunicatingwithpeoplefromdifferentcultures,itmaybenecessarytoadaptyourcommunicationstyletofittheirculturalnormsThiscaninvolvebeingmoredirect,subordinate,ordirect,dependingonthecultureyouarecommunicatingwithAwareness:RecognizingandunderstandingculturaldifferencesisthefirststepinoverlappingcommunicationbarriersItisimportanttobeawareofhowyourowncultureinfluencesyourcommunicationstyleandtobesensitivetothedifferencesinotherculturesEmpathy:TryingtoseethingsfromtheperspectiveoftheotherpersoncanhelpyoubetterunderstandtheircommunicationstyleandculturalnormsPuttingyourselfintheirshoescanhelpyouapprovetheirviewpointandreactappropriatelyStrategiesforcopingwithculturaldifferencesCrossculturalcommunicationrequiresactivelisteningskills,asitisessentialtounderstandthemessagebehindthewordsYouneedtopayattentiontonon-verbalcups,toneofvoice,andbodylanguagetofullyunderstandwhatisbeingsaidItisimportanttouseclear,concise,andrelevantlanguagewhencommunicatingwithpeoplefromdifferentculturesAvoidingjargonortechnicaltermsthatmightbeunfriendlytotheotherpersoncanhelpensurethatyourmessageisunderstandingNonverbalcuressuchaslegalexpressions,eyecontact,andbodylanguageplayacriticalroleincrossculturalcommunicationUnderstandingandobservingthesecurescanhelpimprovecommunicationandavoidmisunderstandingsActiveListeningVerbalSkillsNonverbalSkillsSkillsincrossculturalcommunicationREPORTCATALOGDATEANALYSISSUMMARYRESUME04AnalysisofsituationalcommunicationexamplesAirportsareabusyandever-changingenvironment,sosituationalcommunicationatairportsneedstobeclear,accurate,andefficient.Airportsituationalcommunicationusuallyinvolvesflightinformation,securityprocedures,luggagecheck-in,andotheraspects.Accurateinformationtransmissioniscrucialforensuringsmoothtravelforpassengersintheairportcontext.AirportstaffneedtohavegoodEnglishcommunicationskillsinordertoprovidetimelyandaccurateinformationtopassengers.AirportsituationalcommunicationGoodcommunicationcanhelpimprovethecustomerexperienceinhotelcheck-insituations.Thehotelfrontdeskisthestartingpointofthecustomerexperience,andgoodcommunicationcanmakeguestsfeelathome.HotelstaffneedtomasterbasicetiquetteandEnglishexpressioninordertoprovideefficientandprofessionalservicestoguests.Hotelcheck-inscenariocommunicationEffectivecommunicationisanimportantfactorinimprovingcustomersatisfactioninrestaurantdiningsituations.Restaurantwaitersneedtohavegoodcommunicationskillsinordertoprovidecustomerswithservicessuchasorderingandrecommendingdishes.Inaddition,communicationintherestaurantcontextalsoinvolveshandlingcomplaints,resolvingmisunderstandings,andotherunexpectedsituations,requiringwaiterstohavetheabilitytoadaptflexibly.RestaurantdiningscenecommunicationEffectivecommunicationisthekeytoachievingconsensusandgoalsinbusinessconferencesituations.Inbusinessmeetings,attendeesneedtouseaccurateandprofessionallanguageforcommunicationtoensuretheaccuratetransmissionofinformation.Inaddition,communicationinthecontextofbusinessmeetingsalsoinvolvespresentingproposals,discussingissues,andreachingagreements,requiringattendeestohavegoodlistening,expression,andnegotiationskills.BusinessMeetingScenarioCommunicationREPORTCATALOGDATEANALYSISSUMMARYRESUME05SuggestionsforimprovingsituationalcommunicationskillsJoinlanguageexchangeclubsorcommunitiesThesearegreatplacestopracticespeakingEnglishwithnativespeakersandotherlearnersTakepartinconversationclassesorworkshopsTheseprovidestructuredopportunitiestoimproveyourspeakingskillsthroughroleplays,simulations,andgroupdiscussionsAttentionlanguageimmersioneventsTheseevents,suchaslanguagecafesorlanguageexchanges,allowyoutoimmerseyourselfinthelanguageandengageinreallifeconversationsParticipatemoreinEnglishpracticalactivitiesLearnandmastercommonexpressionsListentoyourrecordsandidentifycommonexpressionsorphrasesyouusefrequentlytoensureyouareusingthemcorrectlyRecordyourselfspeakingUseresourceslikephonebooks,languagelearningapps,oronlineresourcestolearncommonexpressionsandidiomaticlanguageFamiliarizeyourselfwith…MakealistofusefulexpressionsandpracticereceivingthemregularlytoimproveyourretentionandfluencyMemorizeusefulexpressionsWatchEnglishmoviesorTVshowsPayattentiontohownativespeakers