咖啡廳經(jīng)營(yíng)管理之咖啡廳營(yíng)運(yùn)-咖啡廳工作技能培訓(xùn)檔案-服務(wù)員

DateJoined入職日期：技能水平認(rèn)證(簽字及日期)1234MinyounHotelsGroupIntroduction明宇酒店集團(tuán)介紹ProfessionalEtiquettHotellayout,facilitiesandfeatures酒店布局、設(shè)施及特點(diǎn)TourofDepartment/hotelDepartmentIntroduction部門介紹IntroductiontoDepartmentandTeam部門及Workstationsetup工作區(qū)MeetingwithDirectManager與直級(jí)經(jīng)理見面MeetingwithDepartmentTrainer與部門培訓(xùn)師見面并獲得工作技能培訓(xùn)檔案Timesheets/AttendanceIntroduction工作時(shí)間/部門考勤介紹EmploymentofRelatives親屬聘用BenefitPlan福利計(jì)劃ResignationandTermination辭職及勞動(dòng)關(guān)系解除InternalTransferwithinMHG明宇酒店集團(tuán)內(nèi)部調(diào)動(dòng)AssociateIDCard員工卡AssociateLocker員工更衣室OfficeTelephone&Commu辦公電話及通訊設(shè)施TelephoneCourtesy電話禮儀GrievanceHandling員工申訴JobSkillTrainingProfileDepartmentTrainingSystem部門培訓(xùn)體系HotelInternalCrossTraining酒店內(nèi)部交叉培訓(xùn)FeedbackProcess-AssociatesandGuests反饋程序EvacuationRoute/Procedures人員疏ReporingEmergencies(Fire,Accident,etc.)緊急報(bào)告程序HygieneKnowledge衛(wèi)生Lost&FoundProcedureGuestroomKeyProcedures/EnteringRoom客房鑰匙管理/WelcomingDisabledGuests歡迎殘疾技能水平認(rèn)證(簽字及日期)1234SetUpTheRestaurantForService擺臺(tái)StockAndMaintainSideStaPrepareServiceTrayTakeRestaurantReservatioGreetAndSeatGuests問(wèn)HandleNapkins安排就座位ServeAndPresentDServeBreadsAndButtAccordingToFoodOrdered根據(jù)點(diǎn)ServeWhiteWineOrRoseWServeFoodAndBeverageAccordingToGuestOrder正確服務(wù)酒水和食品CheckGuestSaftisfactionClearSoiledPlatesFromGuest-OccupiedTCheckSilverwareForTheNextCouServeDessert服務(wù)甜品PresentACheck/BilHelpGuestWhenLeavingSetUpForBuffetService自助餐擺臺(tái)AttendToGuestHavingBuffet介紹PreparemandServiceDifferentTypesOFBevereges準(zhǔn)備和BeverageKnowlage軟飲HandleAWrongOrder解決ControlSpoilageAndPilferage破損控制F&BFireProceduresFBOrganizationChart餐飲及部門BeverageRequisitions酒GeneralStoreRequisitionOperatingEquipmentRequisitChemicalRequisitioF&BGroomingandHygienePolicy餐飲儀F&BDepartmentalCodeofConduct餐RestaurantOpening/ClosingChecklist餐Teamspirit&Initiaive團(tuán)Willingnesstotakeinstructions&communicaComments評(píng)價(jià)員工轉(zhuǎn)正時(shí)，需確保所有工作技能達(dá)到1級(jí)能再指導(dǎo)下完成工作員工應(yīng)在工作12月內(nèi)