1391國開電大本科《商務(wù)英語4》期末紙質(zhì)考試(第三大題閱讀判斷題)題庫(排序版)

1391國開電大本科《商務(wù)英語4》期末紙質(zhì)考試(第三大題閱讀判斷題)題庫

(排序版)

說)：資料更新至2021年7月試題；可以根據(jù)首字母音序查找試題及答案。

［短文］Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionon

therightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).Oneofthemostimportantaspects

ofacustomerserviceKPIiswhatisoftenreferredtoasthe'TeelGoodFactor,5.Basicallythegoalisnotonlyto

helpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkey

pointsarelistedasfollows:［2021年7月試題］

Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ltis

okaytosay"Idon'tknow”,butitshouldalwaysbefollowedupby“butletmefindout,9orpossibly"butthis

personwillbeabletoassistyou^.Whateverthesituationmaybe,makesurethatyoudon'tleaveyourcustomer

withanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbody

language.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon't

care.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesureto

lookyourcustomersintheeye.ltshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andof

coursesmilingismoreinvitingthanablanklookorfrown.

Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfor

waystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyou

careanditwillleavethemwiththe'TeelGoodFactor,9thatyouaresearchingfor.

26.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.［答案］F

27.Leaveyourcustomerwithanunansweredquestionisunacceptable.［答案］T

28.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.［答案］F

29.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.［答案］T

30.“Goingtheextramiletohelpthem”inthelastparagraphmeans^goingalongwaytohelpthem”.［答案］F

［短文］Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionon

therightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).Oneofthemostimportantaspects

ofacustomerserviceKPIiswhatisoftenreferredtoasthe'TeelGoodFactor”.Basicallythegoalisnotonlyto

helpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkey

pointsarelistedasfollows:［2021年1月試題］

Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ltis

okaytosay"Idon'tknow”,butitshouldalwaysbefollowedupby“butletmefindout,9orpossibly6tbutthis

personwillbeabletoassistyou,9.Whateverthesituationmaybe,makesurethatyoudon'tleaveyourcustomer

withanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbody

language.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon*t

care.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesureto

lookyourcustomersintheeye.ltshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andof

coursesmilingismoreinvitingthanablanklookorfrown.

Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfor

waystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyou

careanditwillleavethemwiththe'TeelGoodFactor,9thatyouaresearchingfor.

26.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.［答案］F

27.Leaveyourcustomerwithanunansweredquestionisunacceptable.［答案］T

28.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.［答案］F

29.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.［答案］T

30.“Goingtheextramiletohelpthem^inthelastparagraphmeanst4goingalongwaytohelpthem”.［答案］F

［短文］Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionon

therightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).Oneofthemostimportantaspects

ofacustomerserviceKPIiswhatisoftenreferredtoasthe'TeelGoodFactor?,.Basicallythegoalisnotonlyto

helpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkey

pointsarelistedasfollows:［2019年7月試題］

Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ltis

okaytosay"Idon'tknow”,butitshouldalwaysbefollowedupby“butletmefindout^orpossiblyt4butthis

personwillbeabletoassistyou".Whateverthesituationmaybe,makesurethatyoudon'tleaveyourcustomer

withanunansweredquestion.

Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebody

languagewhenyoucommunicatewithothers,itshowsthatyoudon*tcare.Twoofthemostimportantaspectsof

positivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthat

wearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablank

lookorfrown.

Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfor

waystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyou

careanditwillleavethemwiththe'TeelGoodFactor^thatyouaresearchingfor.

26.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.［答案］F

27.Leaveyourcustomerwithanunansweredquestionisunacceptable.［答案］T

28.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.［答案］F

29.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage」答案］T

30.Theunderlined^goingtheextramiletohelpthem“inthelastparagraphmeans“goingalongwaytohelp

them"」答案］F

［短文］Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionon

therightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).Oneofthemostimportantaspects

ofacustomerserviceKPIiswhatisoftenreferredtoastheFeelGoodFactor.Basicallythegoalisnotonlyto

helpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkey

pointsarelistedasfollows:［內(nèi)部資料］

Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ltis

okaytosayIdon'tknow,butitshouldalwaysbefollowedupbybutletmefindoutorpossiblybutthisperson

willbeabletoassistyou.Whateverthesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithan

unansweredquestion.

Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebody

languagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsof

positivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthat

wearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablank

lookorfrown.

Nothingsuiprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfor

waystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyou

careanditwillleavethemwiththeFeelGoodFactorthatyouaresearchingfbr.

l.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.(［答案］F}

2.Leaveyourcustomerwithanunansweredquestionisunacceptable.(［答案］T}

3.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.{［答案］F}

4.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.{［答案］T}

5.Theunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelp

them.{［答案］F}

［短文］Chineseshoppersspentbillionsonlineyesterdayastheytookadvantageofdiscountsoffered

onSinglesDay(November11).Itisafestivalfbryoungsinglepeopletocelebratebyeatingtogether,sending

giftsorgoingshopping,thusseizedonbyonlineretailerstoincreasesales.［內(nèi)部資料］

Ittookonly13hoursforsalesonjusttwoonlinesites,TaobaoandTmall,toflypastlastyear'soveralltotalof

19.1billionyuan(US$3.1billion).ThefinalfigureofSinglesDayreachedanastonishing35.02billionyuanas

hundredsofthousandsofconsumersrushedtobuyclothes,furniture,andhomedecorationitemsatdiscount

prices.WhatfriendsandcolleaguesgreetedeachotherwiththatdaywasBoughtanythingtoday?asthey

exchangedtalesofbargainsordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganat

midnight.

Inunderninehours,turnoverattheAlibabaGroup'sTmallandTaobaositeshadexceededthatoflastyear's

CyberMonday,asimilareventintheUnitedStates.

Wehopeothere-commercesitesalsodidagoodjobaswewantSinglesDaytobeaholidayfbrconsumersand

agoodchanceforretailerstodiscovertheunmetneedsofshoppers,JackMa,founderandchairmanofAlibaba

Group,toldreporters.

Itsnotadifficultthingtobringourtotaltransactionsizeto100billionyuaninacoupleofyearsbutwehopeto

domoretohelpvendorsandmanufacturerstoupgradetheirproductsandservicetoreachmoreclients,Masaid

atanewsbriefing.

1.Onlineretailerstookholdoftheshoppingspreetoincreasesalessuccessfully.(［答案］T}

2.ThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.{［答案］F}

3.CyberMondayisasimilareventintheGreatBritain.{［答案］F}

4.Othere-commercesitesdidaswellasAlibabaGrouponSinglesDay.{［答案］F}

5.JackMa'sgoaloftransactionsizeistoreach100billionyuaninseveralyears.{［答案］T}

［短文］Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.［2020

年1月試題］

Befocusdonyourpreference.Onthestageofdecision-making,thebottomlineis:Don'truleoutabusiness

withoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtothe

workforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptions

there,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacility

thattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshe

wouldpreferandhowthatwillimpactherothergoals.

Beproactivewithyourresearch.Afteryou'vedeterminedwhatroleyouwantinafranchise,ifsimportantto

startresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsetheweband

thendeterminewhatwillbeafitinyourcommunity.

Makesurethefranchisorhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchisor

abouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificant

experienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.

Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewould

costtopurchase.Makesureyouhaveafinancialadvisorwhocanlookatthatitemwithyouandseethetypeof

profitafranchiseecanmakeonaverage.It9salsoimportanttotakealookatthepost-terminationclauseinthe

agreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterests

areproperlyprotected.

26.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.［答案］T

27.Beforeyou'vedeterminedwhatroleyouwantinafranchise,it*stimetostartthebusiness.［答案］F

28.Beforesigningontoafranchise,theessentialjobistoaskthefranchisorabouttheexecutiveteamandits

pastindustryexperience」答案］T

29.Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.［答案］F

30.Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfied

withthat,答案］F

［短文］Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.［內(nèi)部

資料］

BEFOCUSDONYOURPREFERENCE.Onthestageofdecision-making,thebottomlineis:Don*truleouta

businesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturning

totheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsof

optionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanagea

facilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-dayposition

shewouldpreferandhowthatwillimpactherothergoals.

BEPROACTIVEWITHYOURRESEARCH.Afteryou'vedeterminedwhatroleyouwantinafranchise,ifs

importanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowse

thewebandthendeterminewhatwillbeafitinyourcommunity.

Makesurethefranchisorhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchisor

abouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificant

experienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.

READTHEFRANCHISEDISCLOSUREDOCUMENTCAREFULLY.Thefirstthingtolookatishowmuch

afranchisewouldcosttopurchase.Makesureyouhaveafinancialadvisorwhocanlookatthatitemwithyou

andseethetypeofprofitafranchiseecanmakeonaverage.Itsalsoimportanttotakealookatthe

post-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthe

termswellandyourinterestsareproperlyprotected.

1.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.{［答案］T}

2.Beforeyou*vedeterminedwhatroleyouwantinafranchise,itstimetostartthebusiness.{［答案］F}

3.Beforesigningontoafranchise,theessentialjobistoaskthefranchisorabouttheexecutiveteamanditspast

industryexperience.{［答案］T}

4.Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.(［答案］F}

5.Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfied

withthat.{［答案］F}

［短文］Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravelersbyissuing

traveler'schecks.Travelers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankor

serviceclerks.Duringthetrip,travelerscancashthechecksfromtheagenciesofthebankorthetravelservice

whenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravelersliketobuythesechecksas

theydon*thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthe

moneytheyhavepaidbysendingthecheckstotheissuingoffices.［2019年1月試題］

Traveler'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,for

miscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.ltisveryprofitablefortheissuing

officestofinancethefundstheycollectbyissuingtraveler'schecksbecausetheynotonlyreceiveaservice

chargefromthecheckbuyers,buttheyalsodon*tneedtopayanyinterestnomatterhowlongthechecksremain

incirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.

26.Itisconvenientforthetravelerstotravelaroundtheworldasmanybanksandtravelservicesissuetravelers9

checks.［答案］T

27.Therearenosignaturesoftravelerswhohaveboughtthechecks.［答案］F

28.Quiteafewtravelersliketobuythechecks」答案］T

29.Travelersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.［答案］T

30.Banksandtravelservicesarereluctanttoprovidetravelers9checks［答案］F

［短文］Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravelersbyissuing

traveler'schecks.Travelers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankor

serviceclerks.Duringthetrip,travelerscancashthechecksfromtheagenciesofthebankorthetravelservice

whenevertheyneedaftertheircounter-signaturesnrerecognized.Alotoftravelersliketobuythesechecksas

theydon*thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthe

moneytheyhavepaidbysendingthecheckstotheissuingoffices.［2018年7月試題］

Traveler'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,for

miscellaneouspayments.Thereisnotimelimitfortheircirculationperiod,Itisveryprofitablefortheissuing

officestofinancethefundstheycollectbyissuingtraveler'schecksbecausetheynotonlyreceiveaservice

chargefromthecheckbuyers,buttheyalsodon'tneedtopayanyinterestnomatterhowlongthechecksremain

incirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience,

26.Itisconvenientforthetravelerstotravelaroundtheworldasmanybanksandtravelservicesissuetravelers'

checks.［答案］T

27.Therearenosignaturesoftravelerswhohaveboughtthechecks.［答案］F

28.Quiteafewtravelersliketobuythechecks,［答案］T

29.TravelersdonotworryaboutthecirculationperiodofthechecksasthereisnotimeJimitforit.［答案］T

30.Banksandtravelservicesarereluctanttoprovidetravelers*checks.Writeaninvitationlettertoyourbusiness

partnersandinvitethemtoChinaaccordingtothefollowinginformation.［答案］F

［短文］Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuing

traveller'schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankor

serviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservice

whenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksas

theydon*thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthe

moneytheyhavepaidbysendingthecheckstotheissuingoffices.［內(nèi)部資料］

Travellerschecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,for

miscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.ltisveryprofitablefortheissuing

officestofinancethefundstheycollectbyissuingtravellerschecksbecausetheynotonlyreceiveaser/ice

chargefromthecheckbuyers,buttheyalsodon'tneedtopayanyinterestnomatterhowlongthechecksremain

incirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.

l.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers1

checks.{［答案］T}

2.Therearenosignaturesoftravellerswhohaveboughtthechecks.{1答案］F}

3.Quiteafewtravellersliketobuythechecks.{［答案］T}

4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitfbrit.{［答案］T}

5.Banksandtravelservicesarereluctanttoprovidetravellers'checks］［答案］F}

［短文］Teambuildingskillsarecriticalforyoureffectivenessasamanagerorentrepreneur.Andevenif

youarenotinamanagementorleadershiproleyet,betterunderstandingofteamworkcanmakeyouamore

effectiveemployeeandgiveyouanextraedgeinyourcorporateoffice.［內(nèi)部資料］

Teambuildingsuccessiswhenyourteamcanaccomplishsomethingmuchbiggerandworkmoreeffectively

thanagroupofthesameindividualsworkingontheirown.Therearetwocriticalfactorsinbuildingahigh

performanceteam.

Thefirstfactorinteameffectivenessisthediversityofskillsandpersonalities.ltmeanspeopleusetheir

strengthsinfull,butcancompensatefbreachother'sweaknesses.Or,differentpersonalitytypesbalanceand

complementeachother.

Theothercriticalelementofteamworksuccessisthatalltheteameffortsaredirectedtowardsthesameclear

goals,theteamgoals.Thisreliesheavilyongoodcommunicationintheteamandharmonyinmember

relationships.

Inreallife,teamworksuccessrarelyhappensbyitselfiftherearenofocusedteambuildingeffortsor

activities.Thereissimplytoomuchroomforproblems.Forexample,differentpersonalitiesmaybuildup

conflicts.Orevenworse,somepeoplewithsimilarpersonalitiesmaystartfightingforauthorityanddominance

incertainareasofexpertise.Eveniftheteamgoalsareclearandacceptedbyeveryone,theremaybenoteam

commitmenttothegroupgoals,ornoconsensusonthemeansofachievingthosegoals.Theremaybealackof

trustandopennesswhichmayblockthecriticalcommunicationandleadtolossofcoordinationinthe

individualefforts.Thisiswhyeveryteamneedsagoodleaderwhoisabletodealwithallteamworkissues.

1.learnbuildingskillsarenotsocriticalifyouareonlyanemployee.{［答案］F}

2.1bformahighperformanceteam,youneedmanyimportantfactors.{［答案］F}

3.Agoodteamshouldhaveadiversityofpersonalities.(［答案］T}

4.1eamworksuccessisquitecommoninpractice.{［答案］F}

5.1bsolvealltheproblems,youneedacapableleader.{［答案］T}

［短文］Theartofnegotiatingisadifficultskillfbrmostofus,evengoodsalespeople.Herearethreegolden

rulesforyoutofollow:［內(nèi)部資料］

1.ALWAYSSTARTTHENEGOTIATIONS.

Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrol

wheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,often

withoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimto

startthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebest

solution.So,neverlettheotherpartycontrolthenegotiations.

2.ALWAYSNEGOTIATEINWRITING.

Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtime

talking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.lt

willincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthen

havingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementas

younegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.

3.ALWAYSSTAYCOOL.

Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostay

cool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonal

agendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuch

behaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduse

logictonegotiateandclose.

l.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithouteven

realizingit.{［答案］F}

2.So,neverletbothpartiescontrolthenegotiations.(［答案］F}

3.Negotiatingfirstandthenhavingtocreateadocumentdoesn'tneednecessarytimetoatransaction.{［答

案IT}

4.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroom

becomeswildorhelplessduringthenegotiation.(［答案］T}

5.Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateandclose.{［答案］F}

［短文］Thebalancesheetisproducedattheendofacompany'sfinancialyear,andisasnapshotofits

financialsituation.ltshowsthecompany*sassetsandliabilitiesatthatpointintime.［2020年7月試題］

Therearetwohalvestoabalancesheet.Thetophalfshowswherethemoneyisbeingusedinthebusiness(the

netassets),andthebottomhalfshowswherethismoneycamefrom(thecapitalemployed).Thetotalofeach

halfshouldbethesame,hencetheexpressionbalancesheet.

Therearetwokindsofassets-long-termandshort-term.Thelong-termassetsareknownasfixedassets,and

includetheland,buildings,machineryandvehiclesthatareusedinconnectionwiththebusiness.Allfixedassets

exceptlandaredepreciatedastheywearoutovertime.Thetotalfixedassetsarethevalueofthefixedassets,less

theaccumulateddepreciation.

Theshort-termassetsareknownascurrentassets,andincludecash,stocksandreceivablesthatareduewithin

oneyear.

Thetophalfofthebalancesheetalsoincludesliabilities,thatisalldebtsandobligationsowedbythebusiness

tocreditors.Currentliabilitiesarethosedebtsthatmustbepaidwithintheyear,suchaswagesearnedbutnot

yetpaid.Long-termliabilitiesmayincludemortgagesandotherloansthatwillnothavebeenpaidoffwithinthe

year.

Thetophalfofthebalancesheetthereforeconsistsofthetotaloffixedandcurrentassets,lessthecurrentand

long-termliabilities,givingthenetassets.

Thebottomhalfofthebalancesheetshowswherethismoneycamefrom.Foralimitedcompany,thiswill

includethemoneyraisedbyissuingshares,andisknownasthesharecapital.Thebusinessmayalsohave

ploughedsomeofthemoneybackintobuildingupthebusiness.Thisiscalledretainedprofit.

Thebottomhalfofthebalancesheetthereforeconsistsofthetotalofsharecapitalandretainedprofits,giving

thecapitalemployed.

26.Thetophalfofabalancesheetshowswherethemoneyisbeingusedinthebusiness.［答案］T

27.Allfixedassetsaredepreciatedastheywearoutovertime.［答案］F

28.Theshort-termassetsareknownasfixedassets」答案］F

29.Currentliabilitiesarethosedebtsthatmustbepaidwithintheyear.［答案］T

3O.Themoneyploughedbackintobuildingupthebusinessiscalledretainedprofit.［答案］T

［短文］TheRoyalSwedishAcademyofSciencesawardedtheNobelPrizeineconomicstothree

Americans,EugeneFama,LarsPeterHansenandRobertShilleronOct.l4,2013.EugeneFamaandLarsPeter

HansenarebothprofessorsattheUniversityofChicago.RobertShillerisaprofessoratYaleUniversity.They

willsharetheprizeworthabout1.2milliondollars.［2018年1月試題］

“Thisyear'sprizeineconomicsciencesisaboutpredictions.,5A11threeofthisyear'sprizewinnersaremainly

knownfortheirrese