國家開放大學(xué)《商務(wù)英語4》綜合練習(xí)參考答案

國家開放大學(xué)《商務(wù)英語4》綜合練習(xí)參考答案一、交際用語1.-Hello,Sir.________________—I'dliketoorderapizza.A.Whatdoyoudo?B.Howareyou?C.WhatcanIdoforyou?2.-Asforshoppingonline,arethereanydisadvantages?-________________A.Itmakeslifeeasy.B.Ittakessometimeforthestuffyoubuyonlinetoarrive.C.Thestuffyoubuyonlinearrivesquickly.3.-Betty,we'llhaveabuffetpartynextSaturday.Willyoujoinus?-Sure._____________,Susan.Thankyou!A.BynomeansB.I'mafraidnotC.I'dloveto4.-Howistheweatherinautumn?-_________________A.Ilikesunnydays.B.Itisalwayssunny.C.Ihateit.5.-Howwouldyouliketogo?-____________________________A.I'llgetthereinthreedays.B.I'dliketoflytoFrankfurt.C.IexpecttodepartonSunday.6.-Couldyoubesokindastoturndownthatmusic?-______________A.It'snoneofyourbusiness.B.No,Idon'tthinkso.C.Sure.Sorrytodisturbyou.7.-Ihadareallygoodweekendattheseaside.-______________A.That'sverykindofyou.B.Gladtohearthat.C.It'sapleasure.8.-Iamgoingtoaskforapayrise.-______________A.Idon'tthinkyouareworth.B.Letmepayforit.C.Youmaytalktoyourboss.9.-I'llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkaboutthissuggestion?-______________A.OK,Ithinkwe'vebothhavedoneourbestforthis.B.No,thesuggestionistoobad.C.OK,youwillbenefitmorethanus.10.-Whatisthedistancebetweentheshopandthestation?-____________A.Itisnotfarfromhere.B.Itisabout3kilometers.C.Itisveryclose.11.-Didyougetyourfinancialrecordsintoshapeforyourauditnextmonth?-___________________Itisnoteasy.A.Itseemsourrecordsarealwaysalittleincomplete.B.It'sapieceofcake.C.I'mstillworkingonironingoutproblems.12.-Look,about5000dollarsoverbudget!-That'sright.___________________________A.Itwillcostabout8%less.B.Wewillneedanother4000dollars.C.It'sgoingtocostabout5000dollarsmore.13.-Whatisthedistancebetweenthenewbuildingandyouroffice?-_______________________________________A.Itisneartothebusstop.B.Itisabout15kilometers.C.Itisveryclose.14.-Howmuchisittomovetheofficefurniture?-______________________________________________A.Wecangiveyoua10%discount.B.Sorry,wearenotavailablethesedays.C.Thecostdependsonthefloortomoveto.15.-________________,butIstillhavethefeelingthatit'snotsafeenough.-Icouldn'tagreemore.That'swhyIonlydostreetshopping.A.Payingonlineisunsafe.B.Ilikepayingonline.C.Payingonlineismuchsaferthanbefore.16.-Thanksforinvitingmetotheparty,butI'mnotavailable.-_____________________A.Ihopeyoulikeit.B.That'snotgood.C.I'msorrytohearthat.17.-Thanksforinvitingme,butI'vealreadymadeotherplans.-_____________Maybeanothertime.A.Ihopeyouenjoyit.B.That'sgood.C.Oh!I'msorrytohearthat.18.-Somefriendssaywhentheygetthearticle,_______________.-Thathappens.Soclosequalitycontrolisneeded.A.it'squitedifferentfromwhattheysawonthewebsiteadvertisementB.it'squitesametowhattheysawonthewebsiteadvertisementC.it'seasytolosepersonalinformation19.-Howistheproblemaboutthebudget?-________________________________A.Theproblemisthebudgetproblem.B.Well,itseemsthatweunderestimatetheproblem.C.Youonlyneedabudgettosolvetheproblem.20.-Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis?-_________________________________A.Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice.B.Whatdoyouthink?ButIhavenoidea.C.That'stheclient'sownproblem,Iguess.21.-I'vehadagoodtimewithmyfriend.-_____________A.Oh,goodluck.B.I'mgladtohearthat.C.Whatapleasure!0人0%22.-AretheProjectManagerslinkingupOK?-Theyseemtobe._______________________A.Oneofthemhopestoquitnow.B.There'sbeenagoodatmosphereatthefirstmanagementmeetings.C.Theydon'tseemtoknoweachother.23.-Whatdoesthecustomercomplainabout?-____________________________________________A.Hewillwriteusathank-youletter.B.Hehasn'tgotbackthemonitorforrepairs.C.Hewantsadiscount.24.-Okaythen,sotoconfirm:a6%discountbutyoupayalltheshippingandinstallationcosts.-Sure.____________A.Sorry,it'snotclear.B.Thatsoundsallright.C.Sorry,wedidn'tdiscussaboutthat.25.-AretheProjectManagerssharinginformation?-______________________________A.Yes,there'sreallynothingtoworryabout.B.Yes,theyhesitatetodoit.C.No,theyaredoingverywell.26.-_____________-Yes,Ithinkso.A.Willyouflybusinessclass?B.Whendoyouplantoleave?C.WhereshallImakehotelreservation?27.-Theywanttomakesureyou'repayingtaxesonthemoneyyoumake.-_______________________________A.We'repayingalright.B.Atleast,ourrecordsformoneyinareverycomplete.C.That'ssomethingyoucanimprovebytalkingtohumanresources.28.-Canyoutelluswhyyouthinkthismakesgoodbusinesssensetoyou?-Ifwereallywanttotakeittothenextlevel,_______________________.A.thedirectorsneedn'ttakethepresentsituationintoconsiderationB.it'snotnecessaryforustodevelopthecompanyanymoreC.wearegoingtohavetoconsiderfindingmoreinvestors29.-Youmean...likebecomingapublicly-tradedcompany?-That'sright.__________________________________A.It'ssomethingweshouldgiveseriousconsiderationto.B.Itwillstillbeaprivatelyheldcompany.C.Itwillbecomeseparated.二、詞匯語法1.Atthesametime,thenegotiatorkeepsthingssecret________wouldlimithis/herabilitytonegotiate.A.whoB.whatC.that2.Thegirlin_________ismysister.A.redB.clothC.length3.Whichisthe__________oneamongthethree?A.highB.higherC.highest4.Amongthecritiqueswereallegations________somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.A.whichB.whatC.that5.___________welikeistheredone.A.WhatB.ItC.There6.Weusedto______cashadvances.A.hadB.havingC.have7.Traveler'schecksaregenerally___________smallfacevalue.A.atB.onC.of8.Idon'tlikeshoppingonline.That's______Ionlydostreetshopping.A.whetherB.becauseC.why9.Thisis___________themanagercontrolsthecompany.Thisisthereason.A.whichB.whereC.because10.Shewassosurprisedtogetthenews___________themeetingwouldbedelayed.A.thatB.whereC.so11.Thethiefstoleherwallet________sheknewit.A.beforeB.untilC.while12.___________noonebuysourproduct,we'lllosealotofmoney.A.SoB.ThoughC.If13.___________behalfofVancouverC&SInt'lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.A.ForB.OnC.In14._________peoplethinkwe'reveryvaluable,theywillbuyourproduct.A.IfB.ThoughC.So15.Theproprietorownsallofthepropertyofthebusinessandisresponsible_______everything.A.toB.forC.at16.ItisnextMonday_______Iwillleaveformyhometown.A.whereB.thatC.what17.______hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.A.WhateverB.WhoeverC.Whenever18.__________________wewillcomenextmonthmakesmyfriendhappy.A.ItB.WhatC.That19.Sheisnotathome.She________beeninthelibrary.A.wouldhaveB.musthaveC.shouldhave20.Travelers,when______thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.A.buyB.buyingC.tobuy21.___________theydrinkiscoffee.A.ItB.WhatC.There22..I__________studyinginOUCfortwoyears.A.wasB.haveC.havebeen23.Iforgottoturnoffthelight.I__________doneit.A.wouldhaveB.musthaveC.shouldhave24.Customerswon'tfindstoreclerkssittingaround_____________.A.watchingTVorplayingcardsB.towatchTVorplayingcardsC.watchingTVortoplaycards25.Haveyouever__________thisthrough?A.thoughtB.thinkC.thinking26.Simontoldmethathewasquitesatisfiedwiththehotel_____hehadbooked.A.thatB.whereC.why27.Ihave________tocook.Let'sgototherestaurant.A.nothingB.everythingC.something28.Theprojectshould____________intime.A.tofinishB.befinishedC.finish29.Itwas______theyhadstayedtogetherforseveralmonthsthattheyfoundtheyhadalotincommon.A.untilB.unlessC.notuntil30.________sunrisesandsetseveryday.A.AB.TheC.No31.Ifpeople______we'reveryvaluable,theywon'tbuyourstock.A.dothinkB.thinkC.don'tthink32.I'dliketoflytoFrankfurtfor________stayoftwodays,andgobytraintoParis.A.someB.aC.one's33.Tomorrowisthedeadline.I_______finishthejob.A.wouldB.mustC.can34.Thatmightbeacceptable______youhandletheinsurancefees.A.ifB.whetherC.evenif35.Theexecutiveteamhavetoholdanurgentmeeting________theyseethebadmarketfeedback.A.beforeB.becauseC.whether36.Henryisoftenseen____Englishaloudeverymorningintheclassroom.A.toreadB.readsC.beingread37.Whenothers_________emotional,staycoolanduselogictonegotiate.A.getB.getsC.got38._________restofuslefttheroomsoonaftermeeting.A.TheB.AC.No39.We_________tojoininthembytheteamleader.A.toaskB.areaskedC.ask40.Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing______theyaresaying.A.whyB.howC.what41.How____________sheruns!A.fastB.fasterC.fastest42.How____________itistoday!A.sunnyB.asunnydayC.sunnyday43.Itisthebigbox_______youcantake.A.whereB.thatC.what44.Youcanshowrespecttoyourteammates____________everyonefairlyandequally.A.totreatB.treatedC.bytreating45.Thisis_______everyteamneedsagoodleader.A.whyB.whoC.whose46.Wecan'tmanagethat____________youpayfortheinstallation.A.ifB.whenC.unless47.Ihavevisitedbothofthetwocities.Ilikethefirstone__________.A.wellB.betterC.good48.Ihaveagoodnews________ourteamhaswon!A.thatB.whereC.so49.Theyexchangedtalesof__________ordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganatmidnight.A.bargainsB.dealsC.goods50.Theteammembers__________witheachotherinthemeeting.A.interactedB.intendedC.interviewed51.Whiletheotherpeople__________anddiscussedtheproblemtogether,Tedignoredthem.A.interactedB.intensiveC.interviewed52.Tobehonest,aftermanyyearsofhardwork,Ihave_______________itthrough.A.madeB.comeC.got53.OK,let'ssaywemakeadecisionto__________public.A.goB.walkC.run54.Whenyoucommunicate___________others,shakinghandsshowsthatyouarefriendly.A.withB.toC.about55.Haveyoureallythought______this?A.throughB.onC.about56.SometimesIsurfonlineshopstochecksomerelatedinformation,andthengotoaphysicalstoretodothe_________shopping.A.virtualB.simulatedC.actual57.Areyoudedicated____________operationsexcellence?A.onB.fromC.to58.Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravelersbyissuingtraveler's____________.A.checksB.cashC.creditcards59.Eventhoughhe's____________outofcollegeandstillabitgreen,heisagreatco-worker.A.fleshB.freshC.flash60.Thedayweofferstockforsaleisthedaywewillseehowmuch___thereisinourcompany.A.factB.fateC.faith61.Melindawillsellherhouse___________.A.byaccidentB.bychanceC.byauction62.Althoughhehassoughttofindapeaceful______________,heisfacingmorepressurefromhisbusinessrivals.A.soluteB.solveC.solution63.Someofthe___________solutionswillsupporttheserequirementsbetteratthemoment.A.propertyB.prosperityC.proprietary64.Theirskilland__________hasgotthemonthesalesteam.A.lazinessB.discourageC.enthusiasm65.Onekindofpartnershipiscalledalimitedpartnership_____________.A.obligationB.responsibilityC.liability66.Atthesametime,askher_________anapplicationformofthecard.A.ofB.forC.with67.Please___________anopenreturnflightfromBarcelonatoFrankfurt.A.paperB.textC.book68Toattractinvestors,thegovernmenthas___________itstaxandlaborlaws.A.adaptedB.appliedC.adjusted69.Thismakes_________toyou,doesn'tit?Youcanthenacceptit.A.dealB.senseC.program70.Asanewmemberinthecompany,he's______andgreen.A.fleshB.freshC.flash71.Withoutclosequalitycontrol,wemay___________fraud,andthee-shopmaysuddenlygooffline,soyoucan'tgetarefund.A.accountB.discountC.encounter72.Theyprefer__________intheshopstobuycheaperproducts.A.bargainsB.dealsC.goods73.Itwill___________about50dollarstorentit.A.spendB.payC.cost74.Theywantedto____________adiscussiononeconomics.A.initiativeB.initiateC.initial75.Anon-linevirtualsupermarket____________therealsupermarket,whichmakesitfeelsoreal.A.stimulatesB.simulatesC.simulators76.Theschool____________toannouncethegoodnewsnextmonth.A.intendB.intendedC.intends77.Someinthemarketnowwantgovernment___________inordertoreducecosts.A.regulationB.regulateC.regular78.Wedidn'tunderstandhowdifficultitwasto____________suchabreakfast.A.districtB.distributeC.distract79.Current___________arethosedebtsthatmustbepaidwithintheyear.A.assetsB.equitiesC.liabilities80.Awindproofjacketisanessential____________ofclothingforhillwalking.A.termB.issueC.item81.____________abletoreadthenon-verbalcommunicationcanbeagreatasset.A.BeB.BeingC.Shouldbe82.I'dliketodiscussa____________price.A.discountingB.todiscountC.discounted83.Aservicehastobeso___________thattherearenocomplaintsfromyourclients.A.betterB.badC.good84.Somestoresevenoffer____________lanesforcustomerswith10itemsorlesstocheckoutquickly.A.expireB.expressC.exact85.Youshouldmanageitwellto__________thetaskswithintheteam.A.districtB.distributeC.distract86.Whencustomersgettoastore,they___________honoredguests.A.weretreatedasB.aretreatedasC.treatas87.Ifailedto___________oneofmycustomer'sorders.A.confirmingB.confirmC.beconfirmed88.Ireally___________theencouragementgivenbymyteacher.A.thankB.gratefulC.appreciate89.Mostlivingbeings___________thesunfortheirgrowth.A.dependonB.decideonC.countfor90.Thenyour___________willbesoldbyauction.A.stiffB.staffC.stuff91.Doyouhaveanyideawhenthetraffic___________happened?A.accidentB.eventC.incident92.Respectingfellowteammateskeepseveryoneinagood______andencouragesoverallteamspirit.A.moodB.stateC.situation93.Theinstructiondescribescompletelythe__________anditssafetybasis.A.facultyB.facilitateC.facility94.Theprocessingtime__________perembassy.A.variousB.varietyC.varies95.Ireally____________theeffortyouhavemadefortheproject.A.thankB.gratefulC.appreciate96.omeofthecustomers’complaintsseem____________.A.unacceptableB.acceptingC.unaccepted三、閱讀理解Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:*Avalidnationalpassport*Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)*Proofofmedicalinsurance*Around-triptravelticket*ProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.1.Thispassageismainlyabout（）.A.whatisaSchengenvisaB.whocanapplyforaSchengenvisaC.howtoapplyforaSchengenvisa2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication（）.A.totheembassyorconsulateofthecountrythatshallbeyourmaindestinationB.directlywiththeembassyorconsulateofthatparticularcountryC.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary3.Youcandownloadandprintofftheform（）.A.viayourphoneB.ontheInternetC.byyourfriends4.Youarerequiredtoshowthedocumentssuchas（）.A.amuseumticketB.avalidnationalpassportC.abirthcertificate5.Theprocessingtimeis（5）perembassy.A.differentB.thesameC.similar閱讀理解TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon'tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon'thavetoaskhowmuchitemscost,sincepricesareclearlymarked.Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceiveasmileandawarm“thankyouandhaveaniceday”fromtheclerk.InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoneybackguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,“Yoursatisfactionisguaranteed.”Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.CustomerserviceinAmericagrowsoutofthebeliefthat“thecustomerisalwaysright”.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigher.1.WhatistheAmericanideaofcustomerservice?A.Tomakemoney.B.Tomakeeachcustomerthecenterofattention.C.Tomakeallthecustomersbuytheproduct.2.Whatdocustomersfindwhentheyenterthestore?A.StoreclerksaresittingaroundwatchingTV.B.Storeclerksareplayingcards.C.Storeclerksaregreetingthemwarmly.3.Aftertheypayfortheirpurchases,whatdocustomersreceivefromtheclerk?A.Asmileandawarm“thankyouandhaveaniceday”.B.Anegotiationfortheproduct.C.Thepricemarkoftheproduct.4.Expensiveitemslikecars,computersorstereosoftenhavea（）thatensurestrouble-freeuseforaperiodofayearormore.A.warrantyB.admitC.license5.CustomerserviceinAmericagrowsoutofthebeliefthat“（）”.A.thecustomerisalwaysrightB.thankyouandhaveanicedayC.yoursatisfactionisguaranteed閱讀理解Theartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:1.AlwaysStarttheNegotiationsYoumustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.2.AlwaysNegotiateinWritingThepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.3.AlwaysStayCoolThenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.1.Whatwouldhappenifyoustartthenegotiation?A.Thenegotiationwouldbeoutofcontrol.B.Youcanknowtheprojectbudget.C.Youwouldcontrolthenegotiationtilltheend.2.Whatisthepurposeofnegotiations?A.Toarriveataformalwrittenagreement.B.Totellastory.C.Tospendtimetalking.3.Whyisitnecessarytostaycoolinnegotiation?A.Toprovideleadershipandsolutions.B.Touseemotiontonegotiate.C.Tomakeyoubenefitfromegos.4.Whatcanyoulearnfromthepassage?A.Negotiatingisakindartwhichiseasyforsalespeople.B.Findingthebestsolutionisimportantinnegotiation.C.Aformalwrittenagreementcannotbepreparedbeforenegotiation.5.Whatisthemainideaofthispassage?A.Goldenrulesofnegotiating.B.Importanceofnegotiation.C.Waysofkeepingcool.閱讀理解Communicationplaysanimportantroleinanegotiation.Participantscommunicateinformationnotonlyverballybutnon-verballythroughbodylanguageandgestures.Byunderstandinghownon-verbalcommunicationworks,anegotiatorisabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.Atthesametime,thenegotiatorkeepsthingssecretthatwouldlimithis/herabilitytonegotiate.Take“non-verbalanchoring”asanexample.Inanegotiation,apersoncangaintheadvantagebyverballyexpressinghis/herpositionfirst.He/shealsocan“anchor”andgainadvantagewithnon-verbalcueslikethefollowing.First,personalspace:thepersonattheheadofthetableistheobvioussymbolofpower.Negotiatorsmaybeunhappywiththisstrategicadvantage.Second,firstimpression:beginthenegotiationwithpositivegesturesandenthusiasm.Lookthepersonintheeyewithhonestyandrespect.Ifyoucannotmaintaineyecontact,theotherpersonmightthinkyouarehidingsomethingoryouaredishonest.Anotherexampleisreadingnon-verbalcommunication.Beingabletoreadthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingawareofdifferentsignsandexpressionsthatapersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyoutosensethedifferencesbetweenverbalandnon-verbalcommunicationwithinthenegotiationatmosphere.1.Whatcanbeclassifiedasnon-verbalcommunication?A.Gestures.B.Speaking.C.Writing.2.Howcananegotiatorunderstandtheinformationtheotherparticipantsaregivingoutnon-verbally?A.Byaskingforhelpfromothers.B.Bytalkingaboutthepurposeofcommunication.C.Byunderstandinghownon-verbalcommunicationworks.3.Howcanapersongaintheadvantageinanegotiation?A.Bytalkingloudly.B.Bytellingothershis/herpositionfirst.C.Byaskingdifficultquestions.4.AccordingtoParagraph2,whoisthoughttobethepersonwithpower?A.Thepersonattheendofthetable.B.Thepersonatthemiddleofthetable.C.Thepersonattheheadofthetable.5.Whatwillpeopleprobablythinkofyou,ifyoucannotkeepeyecontactincommunication?A.Youarehonest.B.Youaresincere.C.Youarehidingsomething.閱讀理解Teambuildingskillsarecriticalforyoureffectivenessasamanagerorentrepreneur.Andevenifyouarenotinamanagementorleadershiproleyet,betterunderstandingofteamworkcanmakeyouamoreeffectiveemployeeandgiveyouanextraedgeinyourcorporateoffice.Teambuildingsuccessiswhenyourteamcanaccomplishsomethingmuchbiggerandworkmoreeffectivelythanagroupofthesameindividualsworkingontheirown.Therearetwocriticalfactorsinbuildingahighperformanceteam.Thefirstfactorinteameffectivenessisthediversityofskillsandpersonalities.Itmeanspeopleusetheirstrengthsinfull,butcancompensateforeachother'sweaknesses.Or,differentpersonalitytypesbalanceandcomplementeachother.Theothercriticalelementofteamworksuccessisthatalltheteameffortsaredirectedtowardsthesamecleargoals,theteamgoals.Thisreliesheavilyongoodcommunicationintheteamandharmonyinmemberrelationships.Inreallife,teamworksuccessrarelyhappensbyitselfiftherearenofocusedteambuildingeffortsoractivities.Thereissimplytoomuchroomforproblems.Forexample,differentpersonalitiesmaybuildupconflicts.Orevenworse,somepeoplewithsimilarpersonalitiesmaystartfightingforauthorityanddominanceincertainareasofexpertise.Eveniftheteamgoalsareclearandacceptedbyeveryone,theremaybenoteamcommitmenttothegroupgoals,ornoconsensusonthemeansofachievingthosegoals.Theremaybealackoftrustandopenness,whichmayblockcriticalcommunicationandleadtolossofcoordinationintheindividualefforts.Thisiswhyeveryteamneedsagoodleaderwhoisabletodealwithallteamworkissues.1.Whyareteambuildingskillscritical?A.Theycanmakeyoumoreeffective.B.Theycanhelpyouaccomplishmore.C.Theycancontributetoperformance.2.Whatisthemainadvantageofthediversityofpersonalitiesinateam?A.Peoplecancompensateforeachother'sweaknesses.B.Peoplecanusetheirstrengthsfreely.C.Differenttypescanbalanceamongdifferentgroups.3.Whatisthepossiblewaytobuildthesamegoalforateam?A.Buildingharmonyinmemberrelationships.B.Fightingforauthorityinafield.C.Avoidinganyc