北師1上-第一單元-文具

AttitudesandJobSatisfaction30AttitudesandJobSatisfactionChapterLearningObjectivesAfterstudyingthischapter,youshouldbeableto:Contrastthethreecomponentsofanattitude.Summarizetherelationshipbetweenattitudesandbehavior.Compareandcontrastthemajorjobattitudes.Definejobsatisfactionandshowhowitcanbemeasured.Summarizethemaincausesofjobsatisfaction.Identifyfouremployeeresponsestodissatisfaction.ShowwhetherjobsatisfactionisarelevantconceptincountriesotherthantheUnitedStates.1Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallChapterLearningObjectivesAft2Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall2Copyright?2011PearsonEdu3Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall3Copyright?2011PearsonEdu4Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall4Copyright?2011PearsonEduAttitudesEvaluativestatementsorjudgmentsconcerningobjects,people,oreventsThreecomponentsofanattitude:TheemotionalorfeelingsegmentofanattitudeTheopinionorbeliefsegmentofanattitudeAnintentiontobehaveinacertainwaytowardsomeoneorsomethingSeeEXHIBIT3–15Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallAttitudesEvaluativestatementsDoesBehaviorAlwaysFollowfromAttitudes?LeonFestinger–No,thereverseissometimestrue!CognitiveDissonance:AnyincompatibilitybetweentwoormoreattitudesorbetweenbehaviorandattitudesIndividualsseektoreducethisuncomfortablegap,ordissonance,toreachstabilityandconsistencyConsistencyisachievedbychangingtheattitudes,modifyingthebehaviors,orthroughrationalizationDesiretoreducedissonancedependson:ImportanceofelementsDegreeofindividualinfluenceRewardsinvolvedindissonance6Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallDoesBehaviorAlwaysFollowfrModeratingVariablesThemostpowerfulmoderatorsoftheattitude-behaviorrelationshipare:ImportanceoftheattitudeCorrespondencetobehaviorAccessibilityExistenceofsocialpressuresPersonalanddirectexperienceoftheattitudeModeratingVariables7Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallModeratingVariablesThemostPredictingBehaviorfromAttitudesImportantattitudeshaveastrongrelationshiptobehavior.Thecloserthematchbetweenattitudeandbehavior,thestrongertherelationship:SpecificattitudespredictspecificbehaviorGeneralattitudespredictgeneralbehaviorThemorefrequentlyexpressedanattitude,thebetterpredictoritis.Highsocialpressuresreducetherelationshipandmaycausedissonance.Attitudesbasedonpersonalexperiencearestrongerpredictors.?8Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallPredictingBehaviorfromAttitWhataretheMajorJobAttitudes?JobSatisfactionApositivefeelingaboutthejobresultingfromanevaluationofitscharacteristicsJobInvolvementDegreeofpsychologicalidentificationwiththejobwhereperceivedperformanceisimportanttoself-worthPsychologicalEmpowermentBeliefinthedegreeofinfluenceoverthejob,competence,jobmeaningfulness,andautonomy9Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallWhataretheMajorJobAttitudAnotherMajorJobAttitudeOrganizationalCommitmentIdentifyingwithaparticularorganizationanditsgoals,whilewishingtomaintainmembershipintheorganization.Threedimensions:Affective–emotionalattachmenttoorganizationContinuanceCommitment–economicvalueofstayingNormative–moralorethicalobligationsHassomerelationtoperformance,especiallyfornewemployees.Lessimportantnowthaninthepast–nowperhapsmoreofanoccupationalcommitment,loyaltytoprofessionratherthanagivenemployer.10Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallAnotherMajorJobAttitudeOrgaAndYetMoreMajorJobAttitudes…PerceivedOrganizationalSupport(POS)Degreetowhichemployeesbelievetheorganizationvaluestheircontributionandcaresabouttheirwell-being.Higherwhenrewardsarefair,employeesareinvolvedindecisionmaking,andsupervisorsareseenassupportive.HighPOSisrelatedtohigherOCBsandperformance.EmployeeEngagementThedegreeofinvolvementwith,satisfactionwith,andenthusiasmforthejob.Engagedemployeesarepassionateabouttheirworkandcompany.11Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallAndYetMoreMajorJobAttitudAreTheseJobAttitudesReallyDistinct?No:theseattitudesarehighlyrelated.Variablesmayberedundant(measuringthesamethingunderadifferentname)Whilethereissomedistinction,thereisalsoalotofoverlap.Bepatient,OBresearchersareworkingonit!12Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallAreTheseJobAttitudesReallyJobSatisfactionOneoftheprimaryjobattitudesmeasured.Broadterminvolvingacomplexindividualsummationofanumberofdiscretejobelements.Howtomeasure?Singleglobalrating(onequestion/oneanswer)-BestSummationscore(manyquestions/oneaverage)-OKArepeoplesatisfiedintheirjobs?IntheU.S.,yes,butthelevelappearstobedropping.Resultsvarybyemployeefacetsofthejob.Payandpromotionarethemostproblematicelements.SeeEXHIBIT3–213Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallJobSatisfactionOneofthepriPayinfluencesjobsatisfactiononlytoapoint.Afterabout$40,000peryear(intheU.S.),thereisnorelationshipbetweenamountofpayandjobsatisfaction.Moneymaybringhappiness,butnotnecessarilyjobsatisfaction.Personalitycaninfluencejobsatisfaction.Negativepeopleareusuallynotsatisfiedwiththeirjobs.Thosewithpositivecoreself-evaluationaremoresatisfiedwiththeirjobs.CausesofJobSatisfactionSeeEXHIBIT3–314Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallPayinfluencesjobsatisfactioEmployeeResponsestoDissatisfactionSeeEXHIBIT3–4ActivePassiveConstructiveDestructive15Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallEmployeeResponsestoDissatisOutcomesofJobSatisfactionJobPerformanceSatisfiedworkersaremoreproductiveANDmoreproductiveworkersaremoresatisfied!Thecausalitymayrunbothways.OrganizationalCitizenshipBehaviorsSatisfactioninfluencesOCBthroughperceptionsoffairness.CustomerSatisfactionSatisfiedfrontlineemployeesincreasecustomersatisfactionandloyalty.AbsenteeismSatisfiedemployeesaremoderatelylesslikelytomisswork.16Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallOutcomesofJobSatisfactionJoMoreOutcomesofJobSatisfactionTurnoverSatisfiedemployeesarelesslikelytoquit.Manymoderatingvariablesinthisrelationship.EconomicenvironmentandtenureOrganizationalactionstakentoretainhighperformersandtoweedoutlowerperformersWorkplaceDevianceDissatisfiedworkersaremorelikelytounionize,abusesubstances,steal,betardy,andwithdraw.Despitetheoverwhelmingevidenceoftheimpactofjobsatisfactiononthebottomline,mostmanagersareeitherunconcernedaboutoroverestimateworkersatisfaction.!17Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallMoreOutcomesofJobSatisfact GlobalImplicationsIsJobSatisfactionaU.S.Concept?No,butmostoftheresearchsofarhasbeenintheU.S.AreEmployeesinWesternCulturesMoreSatisfiedWithTheirJobs?WesternworkersappeartobemoresatisfiedthanthoseinEasterncultures.PerhapsbecauseWesternersemphasizepositiveemotionsandindividualhappinessmorethandothoseinEasterncultures.SeeEXHIBIT3–518Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall GlobalImplicationsSeeEXHSummaryandManagerialImplicationsManagersshouldwatchemployeeattitudes:TheygivewarningsofpotentialproblemsTheyinfluencebehaviorManagersshouldtrytoincreasejobsatisfactionandgeneratepositivejobattitudesReducescostsbyloweringturnover,absenteeism,tardiness,theft,andincreasingOCBFocusontheintrinsicpartsofthejob:makeworkchallengingandinterestingPayisnotenough19Copyright?2011PearsonEducation,Inc.publishingasPrenticeHallSummaryandManagerialImplica如何提高員工工作滿意度20Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall如何提高員工工作滿意度20Copyright?201121Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall21Copyright?2011PearsonEd22Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall22Copyright?2011PearsonEd23Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall23Copyright?2011Pea