2024屆高考英語(yǔ)二輪復(fù)習(xí)投訴信 課件

WriteaLetterofcomplaint

投訴信通常是寫(xiě)給廠家、商店、消費(fèi)者協(xié)會(huì)、報(bào)界或上級(jí)主管部門(mén)等，揭發(fā)低劣的產(chǎn)品質(zhì)量、糟糕的服務(wù)態(tài)度，抱怨不應(yīng)出現(xiàn)的情況或問(wèn)題等，并請(qǐng)求解決這些問(wèn)題的信件。寫(xiě)投訴信要實(shí)事求是地把問(wèn)題講清楚，態(tài)度要冷靜客觀，要有禮貌，不能惡語(yǔ)傷人。投訴信一般包括三個(gè)部分，具體內(nèi)容如下。首段：自我介紹，表明投訴的原因。主體段：說(shuō)明投訴的問(wèn)題以及具體解決方案。結(jié)尾段：希望重視，期待回復(fù)。Definition第一段：第二段：第三段：開(kāi)頭點(diǎn)題，說(shuō)明定信目的－－1.自我介紹2.提出投訴表述投訴的具體情況及問(wèn)題帶來(lái)的后果，并提出解決方案(要點(diǎn)一個(gè)也不能少)表達(dá)對(duì)解決問(wèn)題的期望，表示感激，期待回復(fù)Structure萬(wàn)能模板(投訴信)：Dear___________稱(chēng)呼，I’m___________(姓名),a

______________(學(xué)生/顧客)from

__________(學(xué)校/地點(diǎn)).

I

am

writing

to

express

my

dissatisfaction

about____________

(投訴的事情).

The

focus

of

my

complaint

is

that___________

(總體介紹).Foronething,________________.Foranother______________

(寫(xiě)出投訴的具體內(nèi)容及事情的來(lái)龍去脈)

.I

will

appreciate

it

very

much

if

you

could

__________or_______(提出建議求).

Thank

you

for

your

consideration

and

I

am

looking

forward

to

your

early

reply.

Yourssincerely,

__________(署名)

Universal

template經(jīng)典范文：假如你是李華，上個(gè)星期在網(wǎng)上買(mǎi)了一件T恤衫，貨到后你不滿意，請(qǐng)你寫(xiě)一封投訴信給賣(mài)家。要點(diǎn)如下:1.顏色與圖片不符合；2.衣服尺寸過(guò)大；3.希望賣(mài)家調(diào)換或退錢(qián)。

注意:1.100詞左右2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。Dear

Sir

I’m

Li

Hua,

a

customer

from

Beijing.

I

am

writing

to

express

my

dissatisfaction

about

the

T-shirt

that

I

bought

from

your

website

last

week.

The

focus

of

my

complaint

is

that

the

T-shirt

is

different

from

the

one

in

the

pic-ture

on

the

Internet.

For

one

thing,

the

color

of

the

T-shirt

is

not

the

color

in

the

pic-ture,

which

is

not

the

one

I

like.

For

another,

the

size

of

the

T-shirt

is

too

largefor

meto

wear.

This

is

more

than

I

could

tolerate.

I

will

appreciate

it

very

much

if

you

could

change

a

nice

one

to

me

or

give

mymoneyback.

Thank

you

for

your

consideration

and

I

am

looking

forward

to

your

early

reply.Yourssincerely,LiHua

Classicexample同步翻譯:

親愛(ài)的先生:

我是李華，是一名來(lái)自北京的顧客。我想告訴您的是，我對(duì)上周從套您的網(wǎng)店買(mǎi)的T恤衫非常不滿意。

我投訴的重點(diǎn)是這件T恤衫和網(wǎng)上圖片中的那件不一樣。首先，這件T恤衫的顏色和網(wǎng)店圖片上的不一致，不是我喜歡的顏色。再則，這衣服尺寸過(guò)大，我穿不了，這是我無(wú)法忍受的。

如果您能調(diào)換或退錢(qián)給我的話，我將十分感激。

感謝您的關(guān)注，盼望您能早日答復(fù)。

Synchronization同步翻譯:

假定你是李華，年中大促時(shí)在某網(wǎng)站購(gòu)買(mǎi)了一部手機(jī)。使用一段時(shí)間之后，你發(fā)現(xiàn)它存在問(wèn)題（如電池不耐用、屏幕有劃痕、經(jīng)常出問(wèn)題等）。請(qǐng)你就此向網(wǎng)店客服寫(xiě)信投訴。1.反映問(wèn)題；2.提出解決方案（退款或調(diào)換）；注意：1.詞數(shù)100左右

2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。Practice1第一步：審題1.確定體裁：本文為_(kāi)_____;2.確定人稱(chēng)：本文主要人稱(chēng)為_(kāi)_______和______;3.確定時(shí)態(tài)：主要使用_______和_______.投訴信第一人稱(chēng)第三人稱(chēng)過(guò)去時(shí)將來(lái)時(shí)第二步：重點(diǎn)短語(yǔ)1.對(duì)...做出投訴2.網(wǎng)店3.電池充電器：4.劃痕5.出問(wèn)題，出故障6.調(diào)換7.全額退款給某人8.手機(jī)makeacomplaintabout/complainaboutonlinestorebatterychargerscratchchangesth.foranewonebreakdowngivesb.afullrefundcellphone/mobilephoneDesign第三步：串點(diǎn)成句1.開(kāi)頭點(diǎn)題,說(shuō)明定信目的:1.自我介紹2.提出投訴我是貴店的一名顧客。我寫(xiě)信向您投訴貴店的商品。Iamoneofyourcustomers.AndIamwritingtomakeacomplaintaboutyourgoods.2.第二段：表述投訴的具體情況及問(wèn)題帶來(lái)的后果，并提出解決方案(要點(diǎn)一個(gè)也不能少)我從貴網(wǎng)店購(gòu)買(mǎi)了一部手機(jī)。在使用一周后，我發(fā)現(xiàn)一些問(wèn)題。Iboughtacellphonefromyouronlinestore.Afterusingitoneweek,Ifoundsomeproblems.升華如何升華？使用恰當(dāng)?shù)倪B詞問(wèn)題1及帶來(lái)的后果在用了僅僅幾個(gè)小時(shí)之后電池需要重新充電，這讓我很生氣，因?yàn)槲也坏貌灰恢彪S身攜帶充電器Thebatteryneedsrechargingafteritisusedforonlyseveralhours.Thisisveryupsetting/ThisupsetsmealotbecauseIhavetocarrythechargerallthetime.非限制性定語(yǔ)從句問(wèn)題2及帶來(lái)的后果在屏幕中間有一些劃痕，這使得閱讀很困難。Therearesomescratchesinthemiddleofthescreen.Thismakesreadingvery

difficult.Thismakesitdifficultformetoread.升華如何再升華？上一句已經(jīng)用過(guò)定語(yǔ)從句，不要重復(fù)用現(xiàn)在分詞doing做結(jié)果狀語(yǔ)問(wèn)題3及帶來(lái)的后果經(jīng)常沒(méi)有任何預(yù)兆的出問(wèn)題。Itoftenbreaksdownwithoutanywarning.提出解決方案（退款或調(diào)換）我希望貴店或者調(diào)換一個(gè)新的或者給我全額退款。Ihopeyoucaneitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.用什么詞組可以引出兩種解決方案？可否換一個(gè)更加委婉的表達(dá)？wouldlikesb.todosth.表達(dá)對(duì)解決問(wèn)題的期望，表示感激，期待回復(fù)如果貴店可以對(duì)此事給予足夠的重視我將不勝感激。期待收到您的回復(fù)。Iwouldappreciateitifyoucouldgivedueattentiontothismatter.Lookingforwardtoyourreply.第四步：串聯(lián)成篇DearSir/Madam,I'moneofyourcustomers,writingtomakeacomplaintaboutyourgoods.Iboughtacellphonefromyouronlinestore.Tomydisappointment,afterusingitoneweek,Ifoundsomeproblems.Tobeginwith,thebatteryneedsrechargingafteritisusedforonlyseveralhours,whichisveryupsettingbecauseIhavetocarrythechargerallthetime.Inaddition,therearesomescratchesinthemiddleofthemakingitdifficulttoread.What'smore,itoftenbreaksdownwithoutanywarning.Therefore,Iwouldlikeyoutoeitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.Iwouldappreciateitifyoucouldgivedueattentiontothismatter.Lookingforwardtoyourreply.Yours,LiHuaDearManager,IamLiHua.1_____________________________________________________________.(很抱歉打擾您，但我必須投訴.)Yesterday,Iboughtanelectricfanininyoushop,butwhenIgothomeandturniton,itdid’twork.2_____(因此),Itookitbackandtalkedtotheassistantabouttheproblem.3___mysurprise,insteadof4_____(help)medealwiththeproblem,theman,5___arudemanner,refusedtoexamineit.__________,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iamreallysadtofindthat6____(這樣的)athingshould(竟然)have7____________(發(fā)生)inyourshop.8_____________________________________________________________.(我等待一個(gè)合理的解釋并期待及早的回復(fù)。)

Sincerelyyours,

LiHuaThereforeTohelpinginoccurred/takenplaceAsweallknowsuchIfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.Iamwaitingforaresonableexplanationandexpectinganearlyreply.Practice2

DearManager,

IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.

Yesterday,Iboughtanelectricfanininyoushop,butwhenIgothomeandturniton,itdid’twork.Therefore,Itookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmedealwiththeproblem,theman,inarudemanner,refusedtoexamineit.Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Ireallyupsettofindthatsuchathingshould(竟然)haveoccurred/takenplaceinyourshop.Iamwaitingforaresonableexplanationandexpectinganearlyreply.

Sincerelyyours,

LiHua假定你是李華，你在國(guó)外某網(wǎng)站買(mǎi)了一條圍巾，因有質(zhì)量問(wèn)題，要求該公司更換或退款。請(qǐng)用英文寫(xiě)一封電子郵件，要點(diǎn)包括：1．問(wèn)題：圍巾中間有個(gè)洞；2．要求：公司應(yīng)盡快予以更換或退款。注意：1．詞數(shù)100左右；2．可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。____________________________________