《酒店專業(yè)英語》課件-Room Cleaning Service 客房清潔服務(wù)-

RoomCleaningService

客房清潔服務(wù)

Contents1.RegularCleaning常規(guī)客房清潔2.Turn-downService開夜床服務(wù)8.1RegularCleaning

常規(guī)客房服務(wù)

一、Lead-InBackgroundknowledgeQuestion:Whatisthebasicetiquetteofcleaningrooms?

二、LearningTaskSituationalDialogue:

CleaningtheroomwhiletheguestisinScene:DianeworksinHousekeeping.ShecomestocleanMr.Pryor’sroom.(一)WorkingProcedures

1.Greet2.MayIcleantheroom?3.Makeuptheroomfortheguest4.Putsomeextraitemsrequestedbytheguest5.Bidfarewell(二)UsefulWordsandPhrasescleanv.清潔

disturbv.打擾、打斷

vacuumn.吸塵器

dustn.灰塵

polishv.擦亮

wipev.擦拭

washv.洗滌

extraa.額外的

toweln.毛巾

pillow枕頭pillowcase枕頭套(二)UsefulWordsandPhrasesdesklamp臺燈carpetn.地毯blanketn.毯子trashcan垃圾箱washclothn.面巾duvetn.羽絨被makeuptheroom整理房間changethesheets更換床單makethebed鋪床emptythegarbage倒垃圾wastebasket（美）廢紙簍tidyup收拾好，整理好(三)UsefulExpressions1.

Housekeeping.MayIcomein?客房服務(wù)員?？梢赃M(jìn)來嗎？--Comein,please.2.

Iamsorrytodisturbyou.Doyouwantmetocomebacklater?

很抱歉打擾您，您看我是不是過會再過來？3.MayIcleantheroom?

請問可以清潔房間嗎MayImakeuptheroomforyou?

請問可以整理房間嗎?

UsefulExpressions4.Theroomreallyneedscleaning.

房間確實(shí)需要打掃一下。“needdoingsth.表示一個需要被做的事情。相似用法的動詞還有require,want.e.g.Themirrorrequirescleaning.5.Thevacuumcleanermaybealittlenoisy.Isthatalright?

吸塵器可能會有點(diǎn)吵，您介意嗎？6.IwillfinishitasquicklyasIcan.

我會盡快完成。UsefulExpressions7.Isthistrash?

這個是要扔掉的東西嗎？8.CouldIgetsomeextratowels,please?能多給我些毛巾嗎？9.ThebedismadeandIputtwoextratowelsinthebathroom.

床整理好了，另外我在洗手間多放了兩條干凈的毛巾。三、ListeningComprehension1.ListenandAnswer(omission)2.Role-playthedialogue

8.1Turn-downService

開夜床服務(wù)

一、Lead-InQuestionfordiscussion:Whatisturn-downservice?

二、LearningTaskSituationalDialogue:

DoingTurn-downServiceScene:DebbieworksinHousekeeping.SheturnsdownMr.Patten’sroom.(一)WorkingProcedures

1.Greet2.MayIdotheturn-downservice?3.Doturn-downservice4.Telltheguestwhenyoufinishcleaning5.Bidfarewell(二)UsefulWordsandPhrasesdoturn-downservice做開夜床服務(wù)turndownthebed開夜床comfortablea.舒服的featherpillow羽絨枕頭foampillow乳膠枕頭curtainn.窗簾drawthecurtain拉上窗簾

checkthemini-bar查看小冰箱dimthelights把燈光調(diào)暗(三)UsefulExpressions1.Housekeeping.MayIcomein?

客房服務(wù)員?？梢赃M(jìn)來嗎？2.MayIdotheturn-downservice?我能為您開夜床嗎？3.Ihopeyouarecomfortable.希望您在這住得還舒服。UsefulExpressions4.Ifyouwantonefeatherpillow,Iwillcheckonit.

您需要個羽絨枕的話，我可以為您拿一個過來。5.Noproblem.Iwillchangethepillowforyou.

沒問題，我來為您換枕頭。

6.ShallIdrawthecurtainforyou?