Business-Communication商務(wù)社交禮儀英文版課件(共52張)

ChapterSix

EtiquetteinBusinessCommunication第1頁，共52頁。IntroductionsMentionauthorityfiguresfirstandintroduceotherstothem.Introduceayoungerpersontoanolderperson.Alwaysstandup.Alwaysshakehands.第2頁，共52頁。Introducelowerrankingpersontohigherrankingperson.IncludeusefulinformationFatherGraham,mayIintroduceLibbySmith,ournewassistantdirectorofdiversity.SherecentlyearnedherMAinHumanResourcesatIndianaUniversity.FatherGrahamhasservedasPresidentofXavierUniversityforthepast6years.Recently,USNews&WorldReportrankedXavierasthe2ndbestcomprehensiveuniversityintheMidwest.第3頁，共52頁。InteractivemomentIngroupsof3-4,introduceeachmembersofthegrouptooneanother.第4頁，共52頁。RememberingnamesGetbusinesscardsfromeveryoneyoumeetandmakesnotesonitaboutwhenyoumet,whatyouhadincommon,anddetailsabouttheperson,includingnamesofchildren.Prefertheformaltotheinformal,especiallywitholderandhigherrankingpeopleAvoidsaying,“I’msorry,Ihaveforgottenyourname”Instead,say“Helpmeout,yournamewasonthetipofmytongueandImustbehavingaseniormoment.第5頁，共52頁。Speakwithauthority

Evenwhenaskingquestions,haveyourvoiceendonwithadownwardinflection.Say“Whattimeisthemeeting?”oncewithvoiceraisingattheendandonewithvoiceendingwithadownwardinflection.第6頁，共52頁。Writewithauthoritativelyandpositivelyandconcisely,pp.4-1ffinworkbookAuthoritativelanguagePositivelanguageConciselanguage第7頁，共52頁。BusinessCommunicationTelephonecallsNotesofAppreciationPhoneCallsandVoiceMailBeepers,CellularPhones,andPortables第8頁，共52頁。TelephoneEtiquetteIdentifyyourselfandyourcompany.Askthepersonifheorshehastimetotalk.Makecallsduringnormalbusinesshours.Returncallsthesameday.Neverputsomeoneonholdwithoutaskingpermission.Don’tdootherworkwhileonthephoneBecourteousofotherswhenscreeningcalls.第9頁，共52頁。GeneralDo’sandDon’tsOutlinepointsyouwanttomakepriortoplacingacall.Ifyourpartyisnotthere,leaveabriefmessageandrequestatelephoneappointment.Ifyourpartyanswers,identifyyourself,sticktoyouroutlineandthankthepersonattheendofthecall.第10頁，共52頁。Conferencecalls

PrepareBerespectfulBeinclusiveKeepmovingGetcommitments第11頁，共52頁。VoiceMailIdentifyyourselfandyourreturnnumberimmediately.Bebriefandtothepoint.Whatyouwant,whyitisofmutualinterest,details,nextsteps.Leavereturnnumberagain.Recordyourownconciseoutgoingmessage.Makesureyousoundupbeatandoptimistic第12頁，共52頁。Yourvoice-mailrecordingStartwithanupbeatgreetingIndicatehowthecallercangetaresponseCloseonapositivenote(Makeitagreatday!)Donothaveacutemessagebackgroundmusicalongintroductorycommentbeforethebeep第13頁，共52頁。InteractionWhatarethedifferencesinimpressionsyoumakewhenyouuseeachofthefollowingmedia:voicemailmessagee-mailmessagebusinesslettertelephonecallimpactofnormalcallspeakingfromortoaspeakerphonecallwaitinginterruptions第14頁，共52頁。Beepers,CellularPhones,

andPortablesLimittheuse.Putonvibrateorsilent.第15頁，共52頁。NotesofAppreciationThankYouLetterofCommendationMemosofRecognition第16頁，共52頁。IcebreakersWhenvisitinganoffice,payattentiontohowtheofficeisdecorated.Lookforcluesthatwillallowyoutocomplimenttheotherpersononsomethingnon-controversialAvoidpolitics,religion,howmuchyouearn,ornegativecommunicationsuchascommentsaboutacompanyorpeople第17頁，共52頁。InteractivemomentInsmallgroups,identifysomethinginyourofficedécorthatperceptivevisitorscouldidentifythatwouldallowthemtocomplimentyouorstartaconversationaboutatopicthatstirsfeelingsofpridewithinyou.第18頁，共52頁。MeetingEtiquetteBeforethemeetingStartingthemeetingAfterthemeeting第19頁，共52頁。EtiquetteatBusinessMeetings:BeforetheMeetingArriveearlytomakesuremeetingroomissetupcorrectly.Putagendasinplace.Providefordrinksandalightsnack.Standnearthedoortothankeachpersonwhoarrives.Askwhatissuesareofparticularinteresttothem.Introducenewmemberstoexistingmembers第20頁，共52頁。EtiquetteatBusinessMeetings:StartingtheMeetingAsknewmembersofgrouptointroducethemselves.Askhistoricalmemberstogivetheirnamesandpositions.Previewtheagendaandsetatimelimitforeachitem,includingtimeattheendofthemeetingtocomebacktoissues.第21頁，共52頁。EtiquetteatBusinessMeetings:DuringtheMeetingAsknon-contributingmembersifthey’dliketoaddtheirperspectives.Note:Interestingly,researchshowstalkativememberswelcomethecommentsofothers—andshymembersvalueinclusionintheconversation.第22頁，共52頁。EtiquetteatBusinessMeetings:EndingtheMeetingSummarizeagreeduponactions,responsibilitiesandtiming,laterwrittenasminutesanddistributedtorelevantparties.Thankgroupandguestsfortheirtimeandcontributions.第23頁，共52頁。ContentsGreetingEtiquetteandSeeingOffEtiquetteBusinessMeetingEtiquette

DinnerPartyEtiquetteandDressEtiquette

EtiquetteofSigningAgreement

第24頁，共52頁。DinnerPartyEtiquetteandDressEtiquette

DinnerPartyEtiquetteDressEtiquette第25頁，共52頁。DinnerPartyEtiquetteOninvitation

Beingtime

consciousOnarrivalSeating

Readytoeat

CommunicationToast

Takingoffcoat

Attable

第26頁，共52頁。AtTable

1.Maintainanaturalsittingpostureandkeepproperdistancebetweenyourbodyandthetable.2.Trytokeepthetablecleanwhileeating.3.Placeyournapkinonyourlap;donotusenapkintocleanyourfaceortakefoodfromyourmouth.4.Whencuttingmeat,holdtheknifeinyourrighthandandtheforkinyourlefthand,avoidmakingnoise.第27頁，共52頁。5.Cutthemeatonepieceatatimeandeatitwiththefork.6.Puttheknifeandforkintheplatewhenyoufinishacourse.7.Donotuseaspoontoeat;itisforsouponly.8.Besuretosampleallthefoodservedtoyou.Finishthefoodinyourplate.9.Donottalkwhenyouhavefoodinthemouth.10.Avoidtalkingtoyourneighborwhenheorshehasfoodinthemouth.第28頁，共52頁。FoodandDrinkTaboosMuslims:donotdrinkalcohol,noteatporkproducts,avoidshellfish.Hindus:avoidbeefandpork,strictvegetariansBuddhists:strictvegetariansKnowingthefundamentalelementoflocalbusinessprotocolshowsyouareaseriousandcommittedpotentialpartner.第29頁，共52頁。EtiquetteinDifferentCountriesBrazilArgentinaIndonesiaJapan第30頁，共52頁。Middaythenormaltimeforthemainmeal.Alightmealiscommonatnight,unlessentertainingformally.InBrazil,restaurantentertainmentprevailsversusathome.Ifentertainedinthehome,itispolitetosendflowerstothehostessthenextday,withathank-younote.Purpleflowersareextensivelyusedatfunerals,sobecautiouswhengivingsomeonepurpleflowers.VioletsareOKtogive.Tippingistypically10%inBrazil.Brazil第31頁，共52頁。ArgentinaBusinessdinnersarepopularandareusuallyheldinrestaurants.Tenderbeefandredwinearevirtualnationalsymbols.Americanbeefandredwinecomparepoorlytotheirs.Longmealsandconversationisthenorm.Crossingtheknifeandforksignal"Iamfinished".Whendining,keepyourhandsonthetable,notinyourlap.第32頁，共52頁。Indonesia印度尼西亞Leavingfoodonyourplatesignifiesyouareimpolite,soeatallthefoodyouareserved.Onlyuseyourrighthandforeating,whentouchingsomeone,orhandlingmoney/papers.Talkingisimpolitewhileeatingdinner.Conversationisreservedforbeforeorafterthemeal.第33頁，共52頁。JapanThewordfortoastingiskampai,pronounced'kahm-pie'.Whentoasting,theglassisneverleftunfilled.DrinkingisanimportantpartofJapaneseculture.Itisawaytorelievebusinessstress.Neverpouradrinkyourself;alwaysallowsomeoneelsetodoitforyou.Mostbusinessentertainingisdoneinrestaurantsorbarsafterbusinesshours.Ofteninkaraokeor"hostessbars."Businesswomenshouldnotattend"hostessbars.“Letthehostorderthemealandpay.Businessmaybediscussedatdinnerduringtheseevents.第34頁，共52頁。Japaneserarelyentertaininthehome.IfyouareinvitedtothehomeofyourJapanesehost,consideritagreathonoranddisplayatremendousamountofappreciation.Itisperfectlyacceptabletoslurpyournoodles.Doingsowillexhibityourenjoymentofyourfood.Todootherwise,indicatesthatyourmealwasnotapleasantone.Thenumber14isbadluck,becauseinJapaneseitsoundslikethewordfordeath.

Tippingisnotexpected.第35頁，共52頁。DressEtiquette

FormalBusinessDressBusinessCasual

Casual

Dresscodesindifferentcountries第36頁，共52頁。FormalBusinessDressBothMenandWomen

Shouldalwayswearasuit.Considerdarknavyandgray.Women

ShouldavoidwearingseveralpiecesofjewelryMakesureskirtsareatleastkneelength.Womenshouldalwayswearhose,andshoeswithheels.第37頁，共52頁。BusinessCasual

Men:ShouldavoidKhakipantsand“l(fā)oudprint”shirts.Women:

Shouldconsiderwearingbusinessskirtswithappropriateblouses,suchassilks,polyester,orrayonwithattractiveprints.第38頁，共52頁。Casual

Men

Women第39頁，共52頁。DressCodeLatinAmericafocusonstyleandqualityofapparelandaccessories.MiddleEastjudgeoneonqualityandpriceofone’sbriefcase,watch,penandjewelry.Germansfeelcomfortablewithmenwhoseshoesarebrightlypolished.Americanspayattentiontotheconditionofone’steeth.InMuslimcountries,femalevisitorsshoulddresssoastoshowlittlebareskin.第40頁，共52頁。DressCodesinDifferentCountriesIndonesiaJapanGreatBritainFranceEgypt第41頁，共52頁。IndonesiaWomenshouldwearlong-sleeveblousesandskirtsthatcovertheknee.Womenmeetinginamoreformalofficeshouldwearasuitwithhosiery.Womenarelimitedtoclothingcolorsthataremutedordark.Leavebrightlycoloredclothingathome.Womenmustalwayscovertheirupperarmswhenwearingacasualblouse.第42頁，共52頁。JapanThosewhodressaccordingtotheirstatusorpositionimpresstheJapanese.Dresstoimpress.Casualdressisneverappropriateinabusinesssetting.Shoesshouldbeeasytoremove,asyouwilldosooften.Slip-onsarethebestchoice.第43頁，共52頁。Women’sdressshouldbeconservative.Littleemphasisshouldbeplacedonaccessories.Theyshouldbeminimal.Womenshouldnotwearpantsinabusinesssituation.Japanesementendtofinditoffensive.Womenshouldonlywearlow-heeledshoestoavoidtoweringovermen.Akimonoshouldbewrappedleftoverrighttodootherwisesymbolizesdeath.第44頁，共52頁。GreatBritainDarksuits,usuallyblack,blue,orgray,arequiteacceptable.Men'sshirtsshouldnothavepockets;iftheydo,thepocketsshouldalwaysbekeptempty.Additionally,menshouldwearsolidorpatternedties,whileavoidingstripedties.Menwearlacedshoes,notloafers.Businesswomenarenotaslimitedtocolorsandstylesasmenare,thoughitisstillimportanttomaintainaconservativeimage.第45頁，共52頁。FranceTheFrenchareveryconscientiousoftheirappearance.Patternedfabricsanddarkcolorsaremostacceptable,butavoidbrightcolors.Womenshouldalsodressconservatively.

Avoidingbrightorgaudycolorsisrecommended.第46頁，共52頁。EgyptForeignersareexpectedtoabidebylocalstandardsofmodestyhowever,donotadoptnativeclothing.Traditionalclothesonforeignersmaybeoffensive.Menshouldwearlongpantsandashirt,preferablylong-sleeved,buttoneduptothecollar.Menshouldalsoavoidwearingvisiblejewelry,particularlyaroundtheneck.Womenshouldalwayswearmodestclothinginpublic.