Supplier Assessment Report 供應(yīng)商評(píng)估表

SUPPLIERDATAASSESSMENTDATA:-NameAuditNoProduct:AuditedByPresentQMSCertification:AuditDatePhoneNoFaxNoSupplierAuditeeTeam(供給商受審核方團(tuán)隊(duì))OverallRatingResults(總體等級(jí)結(jié)論)RatingPercentageExcellent80-100%VeryGood60-80%Satisfactory40-60%Unsatisfactory<40%SrNoElements〔要素〕TotalActualPercentage1ManagementResponsibility〔管理職責(zé)〕602QualitySystem1203ContractReview〔合同評(píng)審〕204DesignControl〔設(shè)計(jì)控制〕605Documents&DataControl〔文件與數(shù)據(jù)控制〕206Purchasing〔采購〕407ControlofCustomerSuppliedproduct〔顧客提供產(chǎn)品的控制〕108ProductIdentification&Traceability〔產(chǎn)品標(biāo)識(shí)與可追溯性〕109ProcessControl〔過程控制〕7010Inspection&testing〔檢驗(yàn)與測(cè)試〕9011Inspection,Measuring&TestEquipment〔檢驗(yàn)，測(cè)量&試驗(yàn)設(shè)備〕3012ControlofNon-conformingproduct〔不合格品控制〕2013CorrectiveandPreventiveAction〔糾正與預(yù)防行動(dòng)〕5014Handling,Storage,Packaging,Preservation&Delivery〔操作，貯存，包裝，保護(hù)，交付〕6015ControlofQualityrecords〔質(zhì)量記錄控制〕1016InternalQualityAudits〔內(nèi)部質(zhì)量審核〕5017People,Training&competency〔人員，培訓(xùn)，能力〕4018CustomerSpecificRequirements〔顧客特殊要求〕2019Other30Total:-8101.KEYTOASSESSMENTRATINGThesubcontractorqualityassurancemeasuresareratedwithpointsfrom0to10onthebasisofthefollowing.Onlythoseareasofthesubcontractorthatbearrelevancetotheproduct/serviceofferedbythesubcontractorto‘TACO’needbeassured.〔分供方質(zhì)量保證方法被從0~10分進(jìn)展分級(jí)。NTACO分供方的與產(chǎn)品/效勞相關(guān)的方面必須得到保證〕ElementsofsubcontractorQAsystem〔分供方質(zhì)量體系要素〕AssessmentObservation〔評(píng)估結(jié)論〕Result(AssessmentPoints)NonExistent〔不存在〕0Unsuitableapproaches〔不適宜的做法〕1Majorshortcomings〔主要的缺乏〕3Minorshortcomings〔次要的缺乏〕5Appropriate〔適宜的〕7Verygood〔很好的〕9Excellent〔優(yōu)秀的〕10ELEMENTSNOTAPPLICABLETOAPARTICULARSUBCONTRACTOR〔不適合特殊分供方的條款〕Certainelementssuchas4.7(ControlofCustomerSuppliedProduct)and4.19(Servicing)willnotapplytoeverysupplier.Insuchcases,‘N/A’isenteredinplaceofthescore.REPORTINGOFASSESSMENTFINDINGS〔審核結(jié)果的報(bào)告〕Thesupplierassessmentreportshallbefiledalongwiththisassessmentformforreportingandrecommendationonsupplierselectionandapproval.〔供給商評(píng)估報(bào)告應(yīng)連同此評(píng)估表格作為報(bào)告、建議新供方的選擇以及批準(zhǔn)〕MINIMUMCRITERIAFORACCEPTANCE〔新供方承受的最小準(zhǔn)那么〕Thesupplier(includingSpeciallydesignatedsmallsupplier〔包括指定的特別小供方〕)shouldscoreminimum40-60%&scoreminimum5pointsonthefollowingelementsindividuallyforacceptanceasapprovedsupplier.〔至少得分在40-60%以及至少分別在下面條款中得到5分，方可批準(zhǔn)為供方〕Productidentificationandtraceability.〔產(chǎn)品標(biāo)識(shí)與可追溯性〕Controlplan.(控制方案)Contractreview.〔合同評(píng)審〕Controlofcustomersuppliedproducts.〔顧客財(cái)產(chǎn)保護(hù)〕Processmonitoringoperationinstructions.〔過程監(jiān)控作業(yè)指導(dǎo)書〕Controlofnonconfirmingproducts.〔不合格品控制〕Inspectionstatus.〔檢驗(yàn)狀況〕Calibrationstatus.〔校驗(yàn)狀況〕Correctiveactiononcustomercomplaints.〔客戶抱怨糾正行動(dòng)〕Compliancewithcustomer'sstandards/requirements.〔遵守客戶標(biāo)準(zhǔn)與要求〕Controlofqualityrecords〔質(zhì)量記錄控制〕

2.CHECKLISTS〔檢查清單〕Question〔問題表〕AssessorNotes〔評(píng)估記錄〕Result〔結(jié)果〕1.0ManagementResponsibility〔管理職責(zé)〕1.1Hastheresponsibility,authority,interrelationshipofpersonnelwhomanage,perform,andverifywork,affectingqualitybeendefinedanddocumented?(管理、運(yùn)行、驗(yàn)證、影響質(zhì)量的人的職責(zé)、權(quán)限、溝通是否被明確以及文件化)1.2Doesthesupplier’smanagementwithexecutiveresponsibilityreviewallqualitysystemelementsatdefinedintervalstoinsureitscontinuingsuitabilityandeffectiveness?〔是否認(rèn)期評(píng)審供給商管理體系的要求以保證其是適合與有效的〕1.3Doesthesupplierutilizeaformal,documented,comprehensivebusinessplanthatincludesshort-termandlonger-termgoalsandplans?〔供給商是否有正式文件化的并可理解的運(yùn)營方案，其應(yīng)包含短期與長期的目標(biāo)與方案〕1.4Aretrendsindataandinformationcomparedwith:〔趨勢(shì)是否于…比擬在數(shù)據(jù)與信息方面〕Competitors〔競(jìng)爭(zhēng)對(duì)手〕Appropriatebenchmarks〔適當(dāng)?shù)幕鶞?zhǔn)〕Progresstowardbusinessobjectives,toleadtoappropriateactiontosupport〔朝著運(yùn)營目標(biāo)的進(jìn)展，引導(dǎo)適宜的活動(dòng)支持〕Developingprioritiesforresolvingcustomerproblems〔優(yōu)先解決客戶的問題〕Determinationofkeycustomer-relatedtrends?〔對(duì)主要客戶有關(guān)的趨勢(shì)的測(cè)定〕1.5AreManagementReviewconductedwithreviewon〔管理評(píng)審是否依據(jù)…評(píng)審〕ProductRealisation(CoreProcesses)including,SupportProcesses,CustomerrequirementsandQualityObjectives.〔產(chǎn)品實(shí)現(xiàn)〔核心流程〕，支持過程，顧客要求與質(zhì)量目標(biāo)〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕1.6DoestheManagementreviewparticipateinResourceplanningandCommunicationtoensureeffectiveimplementationandadherencetoQualityManagementSystem.〔管理評(píng)審是否有充分的資源籌劃/溝通以保證有效實(shí)施以及對(duì)質(zhì)量管理體系的符合〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕2.0QualitySystem〔質(zhì)量體系〕2.1IstheDocumentedQualityManagementSysteminLinewithTS16949/QS9000/ISO9000.Arethereadequatesupportingprocedures(level2)foreachelementofthequalitymanual?〔文件化的質(zhì)量管理體系是否根據(jù)TS16949/QS9000/ISO9000。對(duì)于質(zhì)量手冊(cè)中的每一個(gè)要素是否有充分的支持程序〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕2.2AreQualityPolicy,Objectives,Exclusions,Processes,Sequences&InteractionofprocessesaredefinedinQMS.〔在質(zhì)量管理體系中質(zhì)量方針/目標(biāo)，排除，過程，過程的順序以及相互作用是否被明確〕2.3IsthereaDesignatedRepresentativeforMR,CustomerRepresentativeandQualityResponsibility.〔針對(duì)管理者代表/客戶代表質(zhì)量責(zé)任/是否有一個(gè)指定的代表〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕2.4IstheorganisationContinuallyimprovingEffectivenessofQualityManagementSystemsindicatingimprovementtrends(MR,ORetc.).〔組織是否持續(xù)地對(duì)質(zhì)量管理體系的有效進(jìn)展改善并顯示改善趨勢(shì)2.5Isthequalityplanningprocessconsistentwithallotherrequirementsofthequalitysystem,documentedinasuitableformat?〔質(zhì)量籌劃過程是否與其它質(zhì)量體系的要求保持一致，并以適宜的表格進(jìn)展記錄〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕2.6Ismanufacturingfeasibilityinvestigated,confirmed,anddocumented,priortocontractingproposedproducts?〔在簽約意向的產(chǎn)品前，其制造可行性是否被調(diào)查，確認(rèn)以及記錄〕2.7Areerrorproofingtechniquesutilizedwhereappropriate,whichincludeplanningorprocess,facilities,equipmentandtooling,andinproblemresolution?(防錯(cuò)技術(shù)是否被應(yīng)用在適宜的環(huán)節(jié)，其應(yīng)針對(duì)籌劃或過程，設(shè)施，設(shè)備，模具以及問題解決)2.8Docontrolplansdevelopedbymulti-disciplinaryapproachtosystem,componentand/ormateriallevel,andlistofallcontrolsusedforprocesscontrol?〔控制方案是否通過參照多學(xué)科系統(tǒng)方法，部件，材料等級(jí)以及被用于過程控制的控制手段清單被開發(fā)〕2.9Docontrolplanscoverthreephases:prototype,pre-launch,andproduction,asrequiredbythecustomer?〔依據(jù)客戶的要求，控制方案是否包含三個(gè)階段：樣件、試生產(chǎn)、生產(chǎn)〕2.10Arecontrolplansreviewedandupdatedasappropriatewhenanyofthefollowingoccurs:〔當(dāng)有以下情形發(fā)生時(shí)，控制方案是否被適時(shí)地評(píng)審與更新〕Productandprocesschanges〔產(chǎn)品與過程變更〕Processesarefoundtobeunstableornon-capable〔過程被發(fā)現(xiàn)不適合或者沒有能力〕Inspectionmethod,frequency,etc.isrevised?〔檢驗(yàn)方法，頻率等等被修改〕2.11Isthereevidenceofcontinualimprovementinquality,serviceandpricethatbenefitthecustomer?〔是否有證據(jù)說明在質(zhì)量、效勞、價(jià)格方面的持續(xù)改良使客戶受益〕2.12Isamulti-disciplinaryapproachusedfordevelopingfacilities,equipment,andprocessplanninginconjunctionwiththeadvancedqualityplanningprocess?(針對(duì)設(shè)備，過程方案的開發(fā)是否有多學(xué)科方法被使用并結(jié)合先期質(zhì)量籌劃過程)Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕3.0ContractReview〔合同評(píng)審〕3.1Arerecordsofcontractreviewsmaintained?〔合同評(píng)審的記錄是否被保持〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕3.2IsFeasibilityandRiskanalysisbeingcoveredpreliminarytoContractreview.〔在合同評(píng)審中，可行性與風(fēng)險(xiǎn)分析是否初步被總結(jié)〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕4.0DesignControl(Product&ProcessDesign)〔產(chǎn)品&過程設(shè)計(jì)〕4.1DOthefollowingexist:AppropriateresourcesandfacilitiesavailabletouseCAD,CAEandAnalysis?〔是否有適當(dāng)?shù)目衫觅Y源與設(shè)備用于CAD,CAE及其分析的使用〕AreCAD/CAEsystemscapableoftwo-wayinterfacewithcustomersystems?〔CAD/CAE系統(tǒng)是否有雙向接口用于對(duì)客戶的系統(tǒng)對(duì)接〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕4.2Aretherecordsofformaldocumenteddesignreviewsbytheappropriatefunctionsconductedatappropriatestagesofdesignasperthedesignplan?〔按照設(shè)計(jì)籌劃，正式的文件化的設(shè)計(jì)評(píng)審記錄是否依據(jù)適宜的設(shè)計(jì)平臺(tái)〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕4.3Whenrequiredbythecustomer,doesthesupplierhaveacomprehensiveprototypeprogram?〔當(dāng)客戶提出需求時(shí)，供給商是否有全面的樣件管理程序〕Note:Canbeexcludedincaseofspeciallydesignatedsmallsupplier〔可以被排除，除非特別指定的供給商〕4.4Istheperformancetestingtrackedfortimelycompletionandconformance?〔性能測(cè)試的完成與符合是否被及時(shí)跟蹤〕4.5TimelyReview,Distribution&CompletionofallCustomerSpecification/Standard.(Reviewwithin2WeeksforcustomerspecificationsandChangerequests))(及時(shí)評(píng)審，分布&完成客戶的所有標(biāo)準(zhǔn)/標(biāo)準(zhǔn)。在兩周內(nèi)完成對(duì)客戶的標(biāo)準(zhǔn)以及變更要求的評(píng)審)

4.6EffectiveChangeimplementationdateandverification,ValidationandcommunicationofChanges(Product&Process)tocustomer.〔針對(duì)客戶，進(jìn)展有效的變更實(shí)施，驗(yàn)證，批準(zhǔn)以及變更溝通〕5.0DocumentandDataControl〔文件與數(shù)據(jù)控制〕5.1Aredocumentsanddatareviewedandapprovedbyauthorizedpersonnelpriortoissue?〔文件與數(shù)據(jù)在發(fā)行前，是否由有權(quán)力人員進(jìn)展評(píng)審與批準(zhǔn)〕5.2Isthereamasterlistidentifyingdocumentrevisionstatusreadilyavailable?〔是否有一個(gè)主清單便利地用于標(biāo)識(shí)文件的版本狀態(tài)〕6.0Purchasing(采購)6.1Aresubcontractorsevaluatedandselectedbasedonheirabilitytomeetqualitysystemandqualityassurancerequirements?〔分供方是否在其滿足質(zhì)量體系以及質(zhì)量保證要求的根底上被評(píng)估，選擇〕6.2Doesthesupplierdefinetheappropriatetypeandextentofcontroloversubcontractors?〔供給商是否對(duì)分供方的控制類型與范圍進(jìn)展定義〕6.3Arequalityrecordsofacceptablesubcontractorsestablishedandmaintained?〔可承受分供方的質(zhì)量記錄是否被建立以及保持〕6.4Is100%ontimedeliveryarequirementofthesubcontractors?〔百分百按時(shí)交付是否對(duì)分供方的一個(gè)要求〕7.0ControlofCustomerSuppliedProducts〔客供品的控制〕7.1Arecustomer-ownedtoolsandequipmentpermanentlymarkedsothatownershipofeachitemisvisuallyapparent?〔顧客所屬模具，設(shè)備是否被永久性的標(biāo)識(shí)以致每一個(gè)條款的所屬非常直觀化的清晰〕8.0ProductIdentificationandTraceability〔產(chǎn)品標(biāo)識(shí)與可追溯性〕8.1Istraceabilitymaintainedandrecorded,whenrequiredbythecustomer?〔可追溯性是否被保持，記錄，當(dāng)被客戶需要時(shí)〕9.0ProcessControl〔過程控制〕9.1Docontrolledconditionsincludeuseofsuitableproduction,installationandservicingequipment,andsuitableworkingenvironment?(受控的狀態(tài)是否包含適宜的生產(chǎn)/安裝&維修設(shè)備的使用，以及適宜的工作環(huán)境)9.2Isthereaneffectiveplannedpreventivemaintenancesystemthatidentifieskeyprocessequipment,providesappropriateresourcesandprovides:〔是否有一個(gè)有效的方案性預(yù)防維護(hù)系統(tǒng)以識(shí)別關(guān)鍵過程設(shè)備，提供適宜的資源與提供〕Aproceduredescribingplannedmaintenanceactivities?〔一個(gè)描述方案預(yù)防活動(dòng)的程序〕Scheduledmaintenanceactivities?〔預(yù)定的維護(hù)活動(dòng)〕Predictivemaintenancemethods?〔預(yù)先的維護(hù)方法〕Procedureprovidingforpackagingandpreservationofequipment,toolingandgauging?〔規(guī)定設(shè)備，模具，量具的包裝與儲(chǔ)存的程序〕Availabilityofreplacementpartsforkeymanufacturingequipment?〔關(guān)鍵制造設(shè)備的備件可得性〕Documenting,evaluatingandimprovingmaintenanceobjectives?〔文件編制，評(píng)估以及改善性維修的目標(biāo)〕9.3HavedocumentedproceduresmonitoringandoperatorinstructionsderivedfromthesourceslistedintheAPQPandControlPlan,beenpreparedforallemployeeshavingresponsibilitiesforoperationofprocessesandaretheyaccessibleattheworkstation?〔文件化的過程監(jiān)控和操作指導(dǎo)書是否出自APQP以及控制方案中的內(nèi)容，對(duì)于負(fù)責(zé)過程操作的員工，此文件在操作工位對(duì)于負(fù)責(zé)過程操作的員工是否容易獲得〕9.4Doprocessmonitoringandoperatorinstructionsinclude:〔過程監(jiān)控和操作指導(dǎo)書是否包含：〕Operationnameandnumberkeyedtoprocessflowdiagram?〔工位名稱、工位號(hào)，依據(jù)過程流程圖〕Partnameandnumber?〔零件名稱、零件號(hào)〕Currentengineeringlevel/date?〔現(xiàn)今的工程等級(jí)/日期〕Requiredtools,guagesandotherequipment?〔需要的工具，檢具以及其它設(shè)備〕Materialidentificationanddispositioninstructions?〔材料標(biāo)識(shí)與布置指南〕CustomerandsupplierdesignatedSpecialCharacteristics?〔顧客與供給商選定的特別參數(shù)表〕SPCrequirements?〔SPC要求〕Relevantengineeringandmanufacturingstandards?〔相關(guān)的工程與制造標(biāo)準(zhǔn)〕Inspectionandtestinstructions?〔檢驗(yàn)與測(cè)試指導(dǎo)書〕Revisiondateandapprovals?〔修訂日期以及批準(zhǔn)〕Visualaids?〔目視化〕Toolchangeintervalsandset-upinstructions?〔換刀間隔和設(shè)置說明〕9.5DoesthesuppliermaintainorexceedtheprocesscapabilityprperformanceasapprovedbyPPAPthroughtheimplementationandadherencetoControlPlan,ProcessFlowDiagram,measurementtechnique,samplingplans,andreactionplanswhenacceptancecriteriaarenotmet?〔通過執(zhí)行與遵循控制方案，過程流程圖，測(cè)量工藝，抽樣方案以及當(dāng)可承受的標(biāo)準(zhǔn)不滿足時(shí)的反響方案，供給商是否保持或者超越PPAP中批準(zhǔn)的過程能力〕9.6Aresignificantprocesseventsrecorded?〔重大過程事件是否被記錄〕9.7IsManufacturingProcessAuditandProcessvalidationmethodsavailableandfollowed.〔制造過程審核和過程驗(yàn)證方法是否可用且遵循〕10.0InspectionandTesting〔檢驗(yàn)與測(cè)試〕10.1Doesthesupplierensurethatincomingproductisnotuseduntilithasbeeninspectedorotherwiseverifiedasconformingtospecifiedrequirementsinaccordancewiththequalityplanand/ordocumentedprocedures?〔供給商是否保證依照質(zhì)量方案或者文件化的程序，來料產(chǎn)品在被檢驗(yàn)或者用其它方法證明符合標(biāo)準(zhǔn)要求前，不能被使用〕10.2Ispositiveidentificationprovidedandrecordedformaterialusedinproductionbutnotverified?〔在未被驗(yàn)證之前，是否有明確的標(biāo)識(shí)以及能為材料在生產(chǎn)使用過程中被記錄〕10.3Doesthesupplierinspectandtestproductasrequiredbythequalityplanand/orthedocumentedprocedures?〔供給商是否按照質(zhì)量方案或者程序文件的要求，進(jìn)展檢驗(yàn)與測(cè)試〕10.4Doesthesuppliersholdproductuntiltherequiredinspectionsandtestshavebeencompletedandnecessaryreportshavebeenreceivedandverified?〔供給商是否保存產(chǎn)品直到要求的檢驗(yàn)與測(cè)試已完成以及必要的報(bào)告已被承受與驗(yàn)證〕10.5Doesthesuppliercarryoutfinalinspectionandtestinginaccordancewiththequalityplan?〔依照質(zhì)量方案，供給商是否執(zhí)行最終檢驗(yàn)與測(cè)試〕10.6IsacceptancecriteriaforAttributesamplingisZerodefect?〔樣品的承受標(biāo)準(zhǔn)是否是零缺陷〕10.7Doesthesupplierassurethatnoproductisdispatcheduntilallactivitiesspecifiedhavebeensatisfactorilycompletedandtheassociatedataanddocumentationisavailableandauthorized?〔供給商是否能保證沒有產(chǎn)品被派送直到相關(guān)要求的活動(dòng)被完全完成以及相關(guān)的數(shù)據(jù)/記錄是有效與被批準(zhǔn)〕10.7Whenthesupplierusesindependent/commerciallaboratoriesaretheyaccredited?〔供給商在什么時(shí)間使用可以被承受的獨(dú)立的/商業(yè)試驗(yàn)室〕10.8DoesthesuppliercarriesoutLayoutinspectionandtestinginaccordancewithControlplan.〔依照控制方案，供給商是否執(zhí)行籌劃的檢驗(yàn)與測(cè)試〕11.0Inspection,MeasuringandTestEquipment〔檢驗(yàn)，測(cè)量與測(cè)試設(shè)備〕11.1Iseachpieceofequipmentcalibratedatprescribedintervals,againstcertifiedequipmenthavingaknownvalidrelationshiptointernationallyornationallyrecognizedstandards?〔每一個(gè)設(shè)備是否被定期校驗(yàn)，針對(duì)檢定的設(shè)備有有效的相對(duì)應(yīng)的國際性或者國家性的認(rèn)可標(biāo)準(zhǔn)〕11.2Doestheprocessforcalibrationofinspection,measuringandtestequipmentincluded:〔校驗(yàn)檢驗(yàn)，測(cè)量與測(cè)試設(shè)備的過程是否包含〕Typeofequipment?〔設(shè)備型號(hào)〕Uniqueidentification?〔唯一性標(biāo)識(shí)〕Location?〔場(chǎng)所〕Frequencyofchecks?〔檢查頻次〕Checkmethod?〔檢查方法〕Acceptancecriteria?〔承受標(biāo)準(zhǔn)〕Correctiveactions?〔糾正行動(dòng)〕11.3Formeasurementsystemsreferencedinthecontrolplanisthereevidencethatappropriatestatisticalstudieshavebeencarriedouttoanalyzethevariationpresentintheresultsofeachtypeofmeasuringandtestsystem?〔針對(duì)在控制方案中提到的測(cè)量系統(tǒng)，是否有適宜的統(tǒng)計(jì)研究其變差的證據(jù)〕12.0ControlofNon-ConformingProduct〕〔不合格品控制〕12.1Doesthecontrolofnon-conformingproductandsuspectmaterialprovideforidentification,documentation,evaluation,segregation,dispositionandnotificationofallappropriatefunctions?〔不合格品以及可疑材料是否被規(guī)定需進(jìn)展標(biāo)識(shí)，記錄，評(píng)估，隔離，定置〕12.2Arerepairedand/orreworkedproductsre-inspectedaccordingtothequalityplan?〔返修或者返工的產(chǎn)品是否被重新檢驗(yàn)依據(jù)質(zhì)量方案〕13.0CorrectiveandPreventiveAction〔糾正與預(yù)防行動(dòng)〕13.1Aretheappropriatecorrectiveand/orpreventiveactionsdevelopedtoeliminatethecausesofactualorpotentialnon-conformances?〔適宜的糾正或者預(yù)防行動(dòng)是否被開展用于消除已存在的或潛在的不符合〕13.2Doesthesupplieruseadisciplinedproblemsolvingmethodtoaddressinternalorexternalnon-conformances?〔供給商是否使用有效的問題解決方法來處理內(nèi)外部的不符合〕13.3Doproceduresforcorrectiveactionincludeeffectivehandlingofcustomercomplaintsandreportsofnon-conformances?〔糾正行動(dòng)的程序中是否包含有效處理客戶的抱怨以及不符合問題的報(bào)告〕13.4Doproceduresforcorrectiveactionincludeapplicationofcontrolstoensurethatcorrectiveactionistakenandthatitiseffective?〔糾正行動(dòng)的程序中是否包含控制措施的應(yīng)用以確保糾正行動(dòng)被實(shí)施以及證明有效〕13.5Doproceduresforpreventiveactionincludeprovisionsthattherelevantinformationonactionstakenissubmittedformanagementreview?〔預(yù)防性行動(dòng)的程序是否包含所采取的行動(dòng)被提交于管理評(píng)審〕14.0Handling,Storage,Packaging,PreservationandDelivery〔操作，存儲(chǔ)，包裝，防護(hù)，交付〕14.1Havemethodsofproducthandlingtopreventdamagebeenprovided?〔是否有預(yù)防產(chǎn)品在操作過程被損壞的方法〕14.2Doesthesupplieruseaninventorymanagementsystemtooptimizeinventoryturns,assurestockrotationandminimizeinventorylevels?〔供給商是否使用庫存管理系統(tǒng)來優(yōu)化庫存周轉(zhuǎn)率，確保庫存周轉(zhuǎn)以及減少庫存量〕14.3Areapplicablecustomerpackagingstandardscompliedwith?〔適當(dāng)?shù)目蛻舭b標(biāo)準(zhǔn)是否符合〕14.4Hasasystembeendevelopedtoensurethatallmaterialsshippedarelabeledaccordingtocustomerrequirements?〔是否有系統(tǒng)可以保證所有裝箱的材料是有標(biāo)識(shí)的依據(jù)客戶的要求〕14.5Hasthesupplierestablishedasystemtosupport100%on-timeshipmentstomeetcustomerproductionandservicerequirements?〔供給商是否建立一個(gè)系統(tǒng)用于支持100%及時(shí)交付來滿足的產(chǎn)品與效勞要求〕14.6Ifthesupplier’sdeliveryperformanceisnot100%toschedule,isthereevidenceofimplementedcorrectiveaction,andofcommunicationregardingdeliveryprobleminformationtothecustomer?〔如果供給商的交付業(yè)績按照方案表沒有滿足100%交付，是否有實(shí)施糾正行動(dòng)以及與客戶就交付問題溝通的證據(jù)〕15.0ControlofQualityRecords〔質(zhì)量記錄控制〕15.1Whereagreedcontractuallyarequalityrecordsavailabletothecustomerforevaluationforanagreedperiod?〔在一定時(shí)期內(nèi)對(duì)顧客有用的質(zhì)量記錄被保存在