DB43-T 2437.1-2022知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心運(yùn)行規(guī)范 第1部分：總則

ICS03.140

CCSA01

43

湖南省地方標(biāo)準(zhǔn)

DB43/T2437.1—2022

知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心運(yùn)行規(guī)范

第1部分：總則

Specificationforoperationofintellectualproperty

integratedservicessub-center—

Part1:General

2022-10-10發(fā)布2023-01-10實(shí)施

湖南省市場(chǎng)監(jiān)督管理局發(fā)布

DB43/T2437.1—2022

目次

前言························································································································Ⅲ

1范圍·····················································································································1

2規(guī)范性引用文件······································································································1

3術(shù)語(yǔ)和定義············································································································1

4總體要求···············································································································1

5組織建設(shè)···············································································································2

6運(yùn)行管理···············································································································2

7服務(wù)內(nèi)容···············································································································2

8監(jiān)督與評(píng)價(jià)············································································································2

I

DB43/T2437.1—2022

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請(qǐng)注意本文件的某些內(nèi)容可能涉及專(zhuān)利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專(zhuān)利的責(zé)任。

DB43/T2437《知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心運(yùn)行規(guī)范》包括以下5個(gè)部分：

——第1部分：總則；

——第2部分：建設(shè)要求；

——第3部分：管理要求；

——第4部分：服務(wù)要求；

——第5部分：評(píng)價(jià)要求。

本文件是DB43/T2437《知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心運(yùn)行規(guī)范》的第1部分。

本文件由湖南省知識(shí)產(chǎn)權(quán)局提出并歸口。

本文件起草單位：湖南省標(biāo)準(zhǔn)化協(xié)會(huì)、湖南省知識(shí)產(chǎn)權(quán)局。

本文件主要起草人：黃艾娜、吳峰、唐國(guó)偉、彭小平、賀煜東、羅茹丹。

III

DB43/T2437.1—2022

知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心運(yùn)行規(guī)范

第1部分：總則

1范圍

本部分規(guī)定了知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心（以下簡(jiǎn)稱(chēng)“分中心”）運(yùn)行的總體要求、組織建設(shè)、運(yùn)行

管理、服務(wù)內(nèi)容、監(jiān)督和評(píng)價(jià)的要求。

本部分適用于分中心的運(yùn)行。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過(guò)文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文件，

僅該日期對(duì)應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用于本

文件。

GB/T21374知識(shí)產(chǎn)權(quán)文獻(xiàn)與信息基本詞匯

DB43/T2437.5知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心運(yùn)行規(guī)范第5部分：評(píng)價(jià)要求

3術(shù)語(yǔ)和定義

GB/T21374界定的以及下列術(shù)語(yǔ)和定義適用于本文件。

3.1

知識(shí)產(chǎn)權(quán)綜合服務(wù)分中心intellectualpropertyintegratedservicessub-center

依托國(guó)家知識(shí)產(chǎn)權(quán)大數(shù)據(jù)中心和省級(jí)知識(shí)產(chǎn)權(quán)公共服務(wù)平臺(tái)，為專(zhuān)利、商標(biāo)、地理標(biāo)志等知識(shí)產(chǎn)權(quán)，

提供信息咨詢、申請(qǐng)、管理、維權(quán)援助、人才培養(yǎng)等公共服務(wù)的區(qū)域服務(wù)網(wǎng)點(diǎn)。

3.2

服務(wù)機(jī)構(gòu)serviceagency

依法注冊(cè)的提供知識(shí)產(chǎn)權(quán)代理、知識(shí)產(chǎn)權(quán)信息服務(wù)、知識(shí)產(chǎn)權(quán)法律服務(wù)、知識(shí)產(chǎn)權(quán)運(yùn)用、知識(shí)產(chǎn)權(quán)

資產(chǎn)評(píng)估和知識(shí)產(chǎn)權(quán)相關(guān)服務(wù)法人組織。

3.3

服務(wù)對(duì)象servicetarget

向分中心申請(qǐng)辦理知識(shí)產(chǎn)權(quán)信息、知識(shí)產(chǎn)權(quán)申請(qǐng)和管理、知識(shí)產(chǎn)權(quán)維權(quán)援助以及其他知識(shí)產(chǎn)權(quán)服務(wù)

項(xiàng)目的自然人、法人和其他組織。

3.4

窗口counter

分中心設(shè)立的服務(wù)單元。

4總體要求

4.1分中心設(shè)置應(yīng)科學(xué)規(guī)劃、因地制宜、高效便民。

1

DB43/T2437.1—2022

4.2應(yīng)為本區(qū)域內(nèi)服務(wù)對(duì)象提供知識(shí)產(chǎn)權(quán)服務(wù)，建立各類(lèi)知識(shí)產(chǎn)權(quán)信息服務(wù)系統(tǒng)。

4.3應(yīng)建立與行業(yè)主管部門(mén)、省級(jí)知識(shí)產(chǎn)權(quán)公共服務(wù)平臺(tái)的工作聯(lián)絡(luò)機(jī)制，并按照上級(jí)主管部門(mén)的要

求開(kāi)展工作。

4.4應(yīng)加強(qiáng)與本區(qū)域內(nèi)服務(wù)對(duì)象的聯(lián)系，及時(shí)向服務(wù)對(duì)象宣傳知識(shí)產(chǎn)權(quán)相關(guān)政策。

5組織建設(shè)

5.1場(chǎng)地條件

分中心應(yīng)設(shè)置獨(dú)立辦公室，且位置便利，面積≥30m2；應(yīng)設(shè)置對(duì)外服務(wù)窗口。

5.2機(jī)構(gòu)設(shè)置

5.2.1分中心設(shè)立應(yīng)依托省級(jí)及以上產(chǎn)業(yè)園區(qū)（含農(nóng)產(chǎn)品等特色園區(qū)）。

5.2.2應(yīng)設(shè)置滿足工作需求的職能部門(mén)，負(fù)責(zé)承擔(dān)分中心建設(shè)和運(yùn)行管理工作。

5.2.3宜根據(jù)自身規(guī)模設(shè)立專(zhuān)（兼）職內(nèi)部管理部門(mén)，履行組織協(xié)調(diào)、監(jiān)督管理和指導(dǎo)服務(wù)等職能，

包括但不限于：

a）綜合協(xié)調(diào)，負(fù)責(zé)分中心相關(guān)事務(wù)的日常處理、協(xié)調(diào)和后勤保障；

b）業(yè)務(wù)管理，負(fù)責(zé)事項(xiàng)和窗口人員進(jìn)駐，業(yè)務(wù)運(yùn)行管理與協(xié)調(diào)工作；

c）監(jiān)督考核，負(fù)責(zé)對(duì)分中心管理人員、服務(wù)人員及其工作的檢查、監(jiān)督和考核工作；

d）信息化管理，負(fù)責(zé)信息化平臺(tái)的開(kāi)發(fā)、實(shí)施、運(yùn)行維護(hù)以及網(wǎng)絡(luò)信息的采集、編輯和開(kāi)發(fā)工作。

6運(yùn)行管理

應(yīng)建立健全分中心管理制度，包括但不限于：

a）窗口服務(wù)制度；

b）人事管理制度；

c）設(shè)施設(shè)備管理制度；

d）信息管理制度；

e）入駐服務(wù)機(jī)構(gòu)管理制度；

f）檔案管理制度。

7服務(wù)內(nèi)容

應(yīng)提供知識(shí)產(chǎn)權(quán)信息服務(wù)、知識(shí)產(chǎn)權(quán)申請(qǐng)和管理服務(wù)、知識(shí)產(chǎn)權(quán)維權(quán)援助服務(wù)以及其他知識(shí)產(chǎn)權(quán)服

務(wù)等。

8監(jiān)督與評(píng)價(jià)

8.1應(yīng)采取內(nèi)部監(jiān)督、社會(huì)監(jiān)督等形式對(duì)分中心進(jìn)行監(jiān)督。

8.2應(yīng)采取現(xiàn)場(chǎng)巡查、辦件評(píng)議、電子監(jiān)察、事后回訪等方式對(duì)窗口服務(wù)進(jìn)行監(jiān)督。

8.3應(yīng)建立效能評(píng)價(jià)、電話投訴、滿意度調(diào)查等服務(wù)質(zhì)量反饋和投訴制度，暢通投訴渠道，妥善解決

投訴問(wèn)題。

2

DB43/T2437.1—2022

8.4應(yīng)依據(jù)監(jiān)督結(jié)果督促分中心改進(jìn)管理，督促窗口改進(jìn)服務(wù)。

8.5應(yīng)依據(jù)DB43/T2437.5的要求對(duì)分中心進(jìn)行評(píng)價(jià)。

3

DB43/T2437.1—2022

目次

前言························································································································Ⅲ

1范圍·····················································································································1

2規(guī)范性引用文件······································································································1

3術(shù)語(yǔ)和定義············································································································1

4總體要求···············································································································1

5組織建設(shè)···············································································································2

6運(yùn)行管理···············································································································2

7服務(wù)內(nèi)容···············································································································2

8監(jiān)督與評(píng)價(jià)············································································································2

I