民航乘務(wù)英語 課件 -Mission 1、2 航前準(zhǔn)備、歡迎登機(jī)

民航乘務(wù)英語EnglishforCabinCrewMission1Pre-flightBriefing任務(wù)一

航前準(zhǔn)備Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission1Pre-flightBriefingPart1LearningObjectives知識(shí)目標(biāo)：掌握航前準(zhǔn)備工作的職責(zé)和英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用英語展開航前相關(guān)工作。

2.具備相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：培養(yǎng)團(tuán)隊(duì)協(xié)作意識(shí)，增強(qiáng)職業(yè)認(rèn)同感。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（1）Introducingyourself介紹自己Iamthecaptainforthis?ight.我是本次航班的機(jī)長(zhǎng)。I’mcaptainGu.我是顧機(jī)長(zhǎng)。I’mthepursertoday,Sherry.我是今天的乘務(wù)長(zhǎng)，雪莉。I’mthe?ightattendant,Susan.我是乘務(wù)員，蘇珊。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（2）Introducingothers介紹他人Thisisourco-pilot,Jason.He’squiteexperienced.他是我們的副駕駛，杰森。他經(jīng)驗(yàn)豐富。Thisismycrewmember,Iris.It’sbeenthe?fthtimewe’veworkedtogether.這是我的乘務(wù)組員，艾瑞斯。這是我們第五次一起工作了。Thisismynewcolleague,Mary.It’sher?rst?ight.這位是我們的新同事，瑪麗。這是她第一次飛行。Mission1Pre-flightBriefing（3）Givinganaf?rmativeanswer給出肯定的回復(fù)OK,Isee./Yes,Igotit.好的，清楚了。/好的，知道了。Sure.Iwill./Allright.Noproblem.好的，我會(huì)的。/好的，沒問題。Certainly.當(dāng)然。確定。Part2ConversationI.Pointsofservicelanguage.Mission1Pre-flightBriefing（4）Politegreetings禮貌問候Howareyoudoingtoday?你今天過得怎樣？Howhaveyoubeenrecently?你最近過得如何？Ihaven’tseenyouforalongtime.Howareyou?好久不見。你還好嗎？It’s2monthssincelasttimewemet.IseverythingOK?上次見你是兩個(gè)月以前了。一切還順利嗎？Howaboutyourlast?ight?上一次飛行如何？Didyouhaveagoodrestlastnight?昨晚休息得好嗎？Mission1Pre-flightBriefing（5）Introductionsinpre-?ightbrie?ng航前準(zhǔn)備介紹內(nèi)容Our?ighttodayisMU5468,fromShanghaitoSanya.The?ighttimeis3hoursand15minutes.今天所執(zhí)行的航班是MU5468，上海到三亞，飛行時(shí)間3小時(shí)15分。Accordingtoweatherradar,moderateturbulenceisexpectedinhalfanhouraftertakeoff.根據(jù)天氣雷達(dá)顯示，起飛后半小時(shí)會(huì)有中度顛簸。Pleasetakegoodself-protectionduringturbulenceandremindpassengerstofastentheseatbelts.顛簸時(shí)，請(qǐng)大家做好自我防護(hù)，提醒旅客系好安全帶。OuraircrafttodayistheA320,witheightemergencyexitslocatedinthefront,middleandrearofthecabin.我們今天的機(jī)型是A320，共有8個(gè)緊急出口，分別位于客艙前部、中部和后部。Therearethreespecialpassengerstoday.Twospecialmealswillbeserved,onechildmealandonevegetarianmeal.今天有三位特殊旅客，兩份特殊餐，分別是一份兒童餐、一份素餐。Mission1Pre-flightBriefingPart2ConversationII.Listentotheconversationand?llintheblanks.音頻FA1，2，3：Flightattendant1/2/3C：CaptainP：PurserA：AllcrewMission1Pre-flightBriefingFA1：Hi.AreyouflyingtoSingaporeat9：00?FA2：Yes.Hello.I’mSusan.FA3：Hello.I’mAlice.FA1：Hello.MynameisAmy.It’sapleasuretoflywithyou.FA2&FA3：Nicetomeetyou,Amy.FA3：Amy,Irememberflyingwithyoubefore?FA1：Really?Oh,Irememberit.WeflewtoTorontotogethertwomonthsago.（1）

?FA3：Nottoobad,buttoomanymissions.I’mgladtoworkwithyouagain.FA1：I’malsoveryhappy.Scenario1Mission1Pre-flightBriefingFA1：Susan,haveyouhadanygoodflightexperiencesrecently？FA2：Actually,Ihadagreatflightlastweek.Ijustcamebackfrom（2）

.It’squiteabusyflight.Butfortunately,Ihaveagreatteam.FA1：That’scool.IlandedlatelastnightandthetimewassotightthatIalmostcouldn’tfindmypassport.IoncethoughtIcouldn’tparticipateintoday’smission.FA2：I’msogladyoufounditfinally.FA1：Yes,althoughittookmealongtime.Our（3）

willstartintenminutes.Ithinkwe’dbetterleavenow.Scenario1Mission1Pre-flightBriefingC：Goodmorning,everyone.IamcaptainGu,thecaptainofthisflightCZ351.Today,ouraircraftisA320,withatotalof（4）

fromGuangzhoutoSingapore.Theflighttimewillbe（5）

.TheweatherinSingaporeisgenerallygood,buttheremaybe（6）

duringtheflight,whichwillbeexperiencedinonehourandahalfasweestimate.P：OK,thecabinserviceshouldbealmostfinishedatthattime.C：That’sthebest.Anyway,wewillwarnyouasmuchaspossibleand（7）

atthesametime.Intheworstcase,youstopthecabinserviceimmediatelyandmakesuretoletallpersonnelsitdownandfastentheseatbelts.Doeseveryoneunderstand?A：Gotit,captain.C：Then,pleasefollowthepurser’sarrangement.Scenario2Mission1Pre-flightBriefingP：Goodmorning,everyone.It’smypleasuretoflyCZ351toSingaporewithyou.I’mMelissa,thepurseroftheflighttoday.Firstly,canIconfirmthateveryoneknowsyourjobsanddoorresponsibilities?A：Yes.P：Iwillassigntheregionalpersonincharge：FA1willberesponsibleforbusinessclass,andFA2willberesponsibleforeconomyclass.Accordingtotheflighttimeof3hoursand45minutes,weshould（8）

aftertakeoff.FA1：Helloeveryone!IamFA1,mainlyresponsibleforbusinessclass.IwillberesponsibleforthefrontgalleyserviceandoperatethedoorR1.Scenario3Mission1Pre-flightBriefingFA2：Hello,everyone.IamFA2,mainly（9）

.I

willsitnexttothedoorL2andoperatethedoorL2.P：Thereisapassengerwithababyonourplanetoday,andtheseatnumberis32C.FA2,canyoutakecareofthem?FA2：Noproblem,purser.P：OK.Accordingtoturbulenceinformationgivenbythecaptainabove,wewillcompletethedrinksandmealsserviceassoonaspossible.Ifthereisasuddenbump,wewill(10)

untiltheendofthe

turbulence.AmIunderstood?A：Sure.Gotit.C：Well,let’senjoyapleasantflight!Scenario3Mission1Pre-flightBriefingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantsgreeteachotherwhentheymeetbeforethepre-?ightbrie?ng?（2）Whatflightinformationisreleasedbythecaptainatthebeginningofthebrie?ng?（3）Willthe?ightexperiencesometurbulence?Howdoesthecaptainestimatetheturbulence?（4）Which?ightattendantwilltakecareofthespecialpassengerin32C?（5）Howdoesthepurserassignthecrewmemberstoservebeverageandmealsduringthe?ight?IV．Practice.（1）Makeadialoguetointroduceyourselfandothercrewmembers.（2）Practicetheabovedialoguewithyourpartner.（3）Workingroups,andperformanewrole-playwithyourgroupmembers.Mission1Pre-flightBriefingPart3AnnouncementMission1Pre-flightBriefingI.Remindersonboarding.Ladiesandgentlemen,

FlightCZ351boundforSingaporeisboardingnow.Passengersforthis?ightpleaseboardthroughgateNo.5.

Thankyou.Part3AnnouncementMission1Pre-flightBriefingII.Remindersonchangeofboardinggate.Ladiesandgentlemen,

TheboardinggateforFlightCA4199toBeijinghaschangedfromgateNo.9to12.Passengersforthis?ightpleaseboardthroughgateNo.12.Weapologizefortheinconvenience.

Thankyou.Part3AnnouncementMission1Pre-flightBriefingIII.Remindersonboardingimmediately.Ladiesandgentlemen,

FlightCZ351boundforSingaporeisabouttotakeoffsoon.Passengersforthis?ightpleaseboardthroughgateNo.5immediately.

Thankyou.民航乘務(wù)英語EnglishforCabinCrew民航乘務(wù)英語EnglishforCabinCrewMission2WelcomeAboard任務(wù)二

歡迎登機(jī)Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission2WelcomeAboardPart1LearningObjectives知識(shí)目標(biāo)：掌握旅客登機(jī)階段的基礎(chǔ)工作職責(zé)和英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用英語在登機(jī)階段對(duì)旅客進(jìn)行客艙服務(wù)。

2.具備登機(jī)階段相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：提升服務(wù)意識(shí)，樹立“以人為本”核心價(jià)值觀。Part2ConversationI.Pointsofservicelanguage.（1）Greetingpassengerswhileboarding登機(jī)時(shí)歡迎乘客Goodmorning.Welcomeaboard.早上好。歡迎登機(jī)。WelcomeaboardAirChina.歡迎乘坐中國(guó)國(guó)際航空公司航班。MayIseeyourboardingpass?我可以看看您的登機(jī)牌嗎？MayIhaveyourseatnumber?請(qǐng)問您的座位號(hào)是多少？Mission2WelcomeAboardPart3ConversationI.Pointsofservicelanguage.（2）Leadingpassengerstotheseat引領(lǐng)乘客就坐Yourseatnumberisindicatedontheedgeoftheoverheadcompartment.您的座位號(hào)在行李架下方顯示。Yourseatis21A.Thisway,please.您的座位是21A。請(qǐng)這邊走。Pleasefollowme.Yourseatisneartheaisle.請(qǐng)跟我來。您的座位靠近過道。Mission2WelcomeAboard（3）Helpingpassengerswithbaggage幫助客人放置行李MayIhelpyouwithyourbag?需要我?guī)湍胖眯欣顔?？MayIhelpyouputyourbagintheoverheadcompartment?我能幫您把行李放在行李架上嗎？Wouldyoupleaseputyourbagundertheseatinfrontofyou?麻煩您把行李放在前面座椅的下方。Fortheconvenienceofothers,pleasestepasidetomaketheaisleclearwhilearrangingyourpersonalbelongings.當(dāng)您整理您的個(gè)人物品時(shí)請(qǐng)靠邊站立，將過道空出來，以便后面的乘客可以通行。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（4）Expressingthewillingtoservepassengers表達(dá)樂意為乘客服務(wù)的意愿Ifyouhaveanyquestions,pleasecontactour?ightattendants.如果您有任何問題，請(qǐng)聯(lián)系我們的乘務(wù)員。Ifyouneedanyotherhelp,youcanpressthecallbuttonthenwewillcomeoversoon.如果您需要其他任何幫助，請(qǐng)按呼喚鈴，我們會(huì)很快過來。Ifthereisanythingelsewecandoforyou,pleasedonothesitatetoletusknow.如果有任何我們能幫助您的地方，請(qǐng)您隨時(shí)告知我們。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（5）Servingspecialpassengers服務(wù)特殊旅客Morning,madam.I’mTaylor,the?ightattendantwhowillbeservingyoutoday.您好，女士！我是今天為您服務(wù)的乘務(wù)員泰勒。Iwillberesponsibleforyourserviceduringtheflight.Youcancontactmeormycolleagueswheneveryouneedhelponboard.本次航班由我負(fù)責(zé)您的服務(wù)工作，航程中若您有任何需要都可以隨時(shí)聯(lián)系我或者我的同事。Excuseme,thechildbesideyouistravelingonhisown.Ifit’spossible,couldyoupleasehelpcontactusincaseanythinghappenstohim?Thanks.您旁邊的這位小朋友是一個(gè)人出行的。如果他有任何需求，請(qǐng)您馬上聯(lián)系我們。謝謝您。Ifyouneedtoadjusttheseatback,pleaseholddownthebuttonnexttothearmrest.如果您需要調(diào)節(jié)座椅靠背的話，請(qǐng)按住扶手旁邊這個(gè)按鈕。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.II.Listentotheconversationand?llintheblanks.音頻P：PurserFA2/3/4/5：FlightattendantsPA1/2：PassengersS：Sara（thepassengerwithababy）Mission2WelcomeAboardPart2ConversationP/FA2：Welcomeaboard.Pleaseshowmeyourboardingpass.…Thiswayplease.Yourseatnumberisindicatedontheedgeofthe（1）

.FA3：Morning,sir.Welcomeaboard.MayIhaveyourseatnumber?PA1：Yes,12C.FA3：Thiswayplease.PA1：OK.FA3：Hereisyourseat,sir.MayIhelpyou（2）

?PA1：Thanks,Icandoitbymyself.I’llputitundertheseat.FA3：I’msorry,sir.Butyourseatisneartheemergencyexits.Yourbagcanonlybeputintheoverheadcompartment.PA1：Really?ThisbagisjustasmalloneandhowaboutIjustholdit?Scenario1Mission2WelcomeAboardFA3：Sorry.（3）

,forpassengerswhoaresittingneartheemergencyexits,theirbaggagecanonlybeputintheoverheadcompartment.That’sforthesafetyconcern.PA1：Allright.Isee.FA3：Thankyouforyourunderstanding.（4）

isintheseatpocketinfrontofyou,whichdemonstratessafetymattersrelatedtoemergencyexits,andpleasereaditcarefully.Ifyouhaveanyquestions,pleasecontactourflightattendants.PA1：OK.FA3：Wishyouapleasanttrip.Scenario1Mission2WelcomeAboardFA4：Goodmorning,ma’am.Welcomeaboard.Oh,yourbabyissoadorable.S：Thankyou.Andthisismyseat?FA4：Yes,ma’am.Letmehelpyoutakeyourseat.I’llputyoursuitcaseintheoverheadcompartmentandthissmallbagundertheseatinfrontofyou.S：It’snotconvenienttotakeaflightwithababy.FA4：Don’tworry.We’llhelpyouwithyourtrip.Firstly,mayIconfirmthatyou’ve（5）

?S：Yes.Ibookeditinadvance.FA4：Andhowoldisyourbaby?S：She’llbe8-monthtomorrow.FA4：OK.Yourbabyneedstobeseatedonyourlapfortake-offandlanding,fastenedtoyourseatbeltwithaspecial（6）

.Iwillgoandgetoneforyouandshowyouhowitworks.Aftertake-off,I’llbringyouabassinetforyourbaby.I’llbebackwiththebaby’sbeltinjustaminute,OK?S：Thanks.Scenario2Mission2WelcomeAboard（Amomentlater）FA4：Ma’am.Thisisthebeltforyourbaby.MayIhelpyoufastenthebaby’sseatbelt?S：That’sgreat!Youareconsiderate.FA4：Mypleasure.Ifyouneedanyotherhelp,youcan（7）

thenwewillcomeoversoon.Enjoyyourflight.Scenario2Mission2WelcomeAboardFA5：Morning,sir.WhatcanIdoforyou?PA2：Sorrytointerrupt.Thisseatbeltseemsshort.I’malittlefat.FA5：Noworries.I’llgetyouan（8）

.PA2：Ialsofeelalittlecold.Canyougetmeablanket?FA5：Certainly.Andsir,ifyoustillfeelcold,youcanturnthisknoboverheadtoadjusttheairflow.PA2：Thanks.（later）FA5：Excuseme,sir.Yourextendedseatbeltandblanket.Doyouneedmetohelpyoufastenit?PA2：OK.Youaresohelpful.FA5：It’sdone,sir.HowaboutIturnonthisreadinglightforyou?PA2：Thatwouldbefine.FA5：Ifthereisanythingelsewecandoforyou,please（9）

toletusknow.Wishyouagoodflight.FA2：Purser,allpassengers（10）

.P：OK,Igotit.Scenario3Mission2WelcomeAboardIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantsgreetthepassengerswhileboarding?（2）Wherecanpassengersputtheirluggage?（3）Whatspecialpassengerisservedinthisdialogueandhowissheserved?Doyouknowanyothertypesofspecialpassengers?（4）Howdoesthe?ightattendantservethepassengeraftertheringingofcallbutton?（5）WhatdoesFA2doattheendofthisdialogue?Mission2WelcomeAboardIV．Practice.（1）Practicethedialoguewithyourpartner.