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有效的工作技能(培訓(xùn)與研討有效的工作技能(培訓(xùn)與研討B(tài)estOperationBestOperationPractices“BringingWorldClass
迷 事 第一步:陳述問 5個W+15個W+1個
步驟2問題/假設(shè)問題/假設(shè)問題/假設(shè)問題/假設(shè)
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?從邏輯樹中最後一點 ?從邏輯樹中最後一點?假設(shè)是對可能用 ?指出分析資 ?說明診斷後
BestOperationBestOperationPractices“BringingWorldClass
BestOperationBestOperationPractices“BringingWorldClass盡可能選擇簡便的問題解決方式…對準(zhǔn)“夠精確”一定要充分利用其他人的經(jīng)驗…進(jìn)行檢查以保證結(jié)論同事實相符…放眼未來,迎接分析方面將遇到的困難永遠(yuǎn)尋找開創(chuàng)性的方法BestOperationBestOperationPractices“BringingWorldClassBestOperationBestOperationPractices“BringingWorldClass步驟6使用“情況-復(fù)雜性-解決方法 “金字塔結(jié)構(gòu)
步驟7:說故事(陳述來龍去脈工作計劃1 BestOperationBestOperationPractices“BringingWorldClassWritingWritingBackwards--TheTheGoverningThoughtLogicalLogicalNoGaps,NoOverlapsBestOperationBestOperationPractices“BringingWorldClassEVOLUTIONOFSTRATEGIC
BestOperationBestOperationPractices“BringingWorldClassBestOperationBestOperationPractices“BringingWorldClassBestOperationBestOperationPractices“BringingWorldClassWRITINGBACKWARDSDearIhateReasonReasonReasonReasonBestOperationBestOperationPractices“BringingWorldClassSOLVINGSOLVINGTHECOMMUNICATINGTHEWhatshouldbe
Howorwhyshoulditbe
Howdoyouknowtherecommendationsaresound?BestOperationBestOperationPractices“BringingWorldClassDEVELOPINGDEVELOPINGASTRUCTURE"WRITINGGoverningKeylinesupportBestOperationBestOperationPractices“BringingWorldClassAGENDAWritingBackwards--TheTheTheGoverningThoughtLogicalLogicalNoGaps,NoOverlaps"IFYOUWERETOBOILYOURBOOKTOAFEWWORDS,WHATWOULDBEITSBestOperationBestOperationPractices“BringingWorldClassBestOperationBestOperationPractices“BringingWorldClassGOVERNINGTOPTargetedto
BestOperationBestOperationPractices“BringingWorldClassGOVERNINGTHOUGHT--ISITThecompanyhaspotentialintheA,B,andThecompanyhaspotentialintheA,B,andCmarketsegmentsThecompanyshouldenteremergingmarketsegmentsaggressivelytopreemptcompetitionBestOperationBestOperationPractices“BringingWorldClassAGENDAWritingBackwards--TheTheGoverningThoughtLogicalLogicalLogicalNoGaps,NoOverlapsBestOperationBestOperationPractices“BringingWorldClass
GoverningGoverningGoverningKeylineBestOperationBestOperationPractices“BringingWorldClassARGUMENTSTRUCTUREGoverningImplicationofsituationandGoverningImplicationofsituationandCommentoncontroversialstatementaboutsituationKeylineBestOperationBestOperationPractices“BringingWorldClassLOGICALARGUMENT-ToToimprovesales,DynamoshouldtakeimmediatestepstodevelopandexecuteamoretargetedmarketingplanfortheLX20Therefore,DynamoshouldtakeimmediatestepstodevelopTherefore,DynamoshouldtakeimmediatestepstodevelopandexecuteamoretargetedmarketingplanHowevermajorcauseofdisappointingsalesisDynamo抯unfocusedmarketingeffortAsyoususpected,somemanufacturingflawshavehurtsalesofDynamonewsystemLX20BestOperationBestOperationPractices“BringingWorldClassTherefore,shiftfocusTherefore,shiftfocustoTherefore,changedirectiontoYTherefore,shiftfocustoTherefore,takestepstofixSOMEARGUMENTUnderlyingcauseUnderlyingcauseisPerformanceisnotasFurtherinvestigationshowsitYouthoughtXwasaYwouldbeYouarepursuingYouarenotfocusingonSuccessrequiresYouarenotequippedtodoXSuccessrequiresTherefore,developcapabilityforXBestOperationBestOperationPractices“BringingWorldClassPROSANDCONSOFCommentonImplicationofsituationandcomment("therefore"NoncontroversialstatementaboutsituationKey
DemonstratesthatnootheravenuewillCanbeparticularlyeffectivewithresistantIfaudiencedisagreeswith"situation"or"comment,"argumentwillfailtoRequiresaudiencetoremembermuchinformationbeforegettingto"soBestOperationBestOperationPractices“BringingWorldClassAGENDAWritingBackwards--TheTheGoverningThoughtLogicalLogicalLogicalNoGaps,NoOverlapsBestOperationBestOperationPractices“BringingWorldClassGROUPINGSTRUCTUREGoverningGoverningKeySamekindof
BestOperationBestOperationPractices“BringingWorldClassLOGICALGROUPING--ToToimprovesales,DynamoshouldtakeimmediatestepstodevelopandexecuteamoretargetedmarketingplanfortheLX20Developtailoredpromotionsandsalescustomercontactandfollow-upsegmentsandtheirBestOperationBestOperationPractices“BringingWorldClassISTHISAGOODGROUPING?--ThedivisionThedivisionshouldtakeseveralstepstoimproveReexaminesalesTheimprovementprogramhasimportantimplicationsfortheShiftstrategicBestOperationBestOperationPractices“BringingWorldClassISTHISAGOODGROUPING?--PlanningPlanningfortheItisnotclearthatthenewsystemwillcorrectthemajorweaknessesoftheexistingImportanceofgoodImplementingtheproposedplanningsystemwillbecostlyandBestOperationBestOperationPractices“BringingWorldClassISTHISAGOODGROUPING?--AccountingAccountingsystemneedstobemodifiedPresentstoreP&LleadstowrongdecisionsatstoreSouthernRegiononlymoderatelymoreprofitableVariationsinproductlineprofitabilitybyregionnotwellRetailstoreshavenotsufferedmajorprofitdeclineBestOperationBestOperationPractices“BringingWorldClassPROSANDCONSOFKey
MajorpointseasytoVeryeffectiveforaction-orientedIfonepointrejected,remainingpointsmaystillCouldbetooforcefulforsomeBestOperationBestOperationPractices“BringingWorldClass
DynamoshouldtakeimmediatestepstodevelopandexecuteamoretargetedmarketingplanfortheLX20DynamoshouldtakeimmediatestepstodevelopandexecuteamoretargetedmarketingplanfortheLX20Asyoususpected,somemanufacturingflawshaveAsyoususpected,somemanufacturingflawshavehurtsalesofDynamonewsystemLX20HowevermajorcauseofdisappointingsalesisDynamo抯unfocusedmarketingTherefore,DynamoshouldtakeimmediatestepstodevelopandexecuteamoretargetedmarketingExplicitlyidentifysegmentsandtheirDeveloptailoredpromotionsandsalesaidscustomercontactandfollow-upNeedfor
BestOperationBestOperationPractices“BringingWorldClassAGENDAWritingBackwards?TheTheGoverningThoughtLogicalLogicalNoNoGaps,NoOverlapsBestOperationBestOperationPractices“BringingWorldClassMECMutuallyExclusive/Collectively(No (No BestOperationBestOperationPractices“BringingWorldClassISITMECE?--WeshouldsellourWeneedmoreThehouseisold,andneedsexpensivebasicThekitchenistooThefurnaceisThereistoomuchtrafficonourBestOperationBestOperationPractices“BringingWorldClassISITMECE?--?EntrybarriersareMinimalstart-upNoregulatoryLittleneedforproprietarytechnologyorQualifiedpersonnelreadilyBestOperationBestOperationPractices“BringingWorldClassISITMECE?--?Thecompanyshouldadoptaninvest/growstrategyinthisbusinessThemarketisThebusinessisFinancialandmarketperformancehasbeenThesalesandfinancialoutlookappearsInnovativemarketingstrategieshaveprovedBestOperationBestOperationPractices“BringingWorldClassBUILDINGOURWhatisourmainmessage(governingthought)?IsitShouldweuseanargumentoraDoesourfinalstructurepasstherelevantlogic–Forgroupings,arethepointslogicallythesame(e.g.,allsteps,allproblems,allbenefits)andinthelogicalorder?)–Forarguments,doesthesecondpointcommentonthefirstpointinawaythatleadstothethirdpointandonlythethirdpoint?–DobothargumentsandgroupingssupporttheirsummaryinaMECEMutuallyexclusive(ME):IseachpointusedonlyonceandinthebestCollectivelyexhaustive(CE):Dowehaveallthepointsweneedtosupportordefendthesummaryidea?BestOperationBestOperationPractices“BringingWorldClassGROUPINGANDWhatdoIneedtodotosellmyold賣舊車前的準(zhǔn)備FixholeinroofGetnewfloormatsWritenewspaperadGetnewoverheadlightFixthedentsGetrustspotspaintedoverMakesignforrearwindowWriteannouncementforbulletinVacuuminterior
練習(xí)題一BestOperationBestOperationPractices“BringingWorldClassUNSCRAMBLETHEKewpiehasintroducedabetter-tastingsauceatacheaperpriceKewpieRaguchangeditssaucerecipeandcustomersdonlikeTheUS"pastaboom"isCompetitors?productsaregainingTrendsettersnowpreferwildricetoHeinzhassuccessfullylaunchedaninnovativenew"ItalianPrimasauceHeinz“”RaguaddedmorespicestothesauceRaguSpaghettiisonceagainperceivedasalow-budget,starchy,andunexcitingHunthasincreaseditsmarketsharewithitspremium-quality"DonellolineHuntDonelloRagureducedtheamountofmeatinthesauceRagu
練習(xí)題二USsalesofRaguspaghettiaredecliningasaresultofadverseproductdevelopmentandenvironmentaltrendsBestOperationBestOperationPractices“BringingWorldClass解BestOperationBestOperationPractices“BringingWorldClassGROUPINGANDSUMMARIZING--—FixholeinGetnewWritenewspaperGetnewoverheadFixtheGetrustspotspaintedMakesignforrearWriteannouncementforbulletinVacuum
Getbodyworkdone(atbodyshop)(Spruceupinterior(atgasstation)((athome)(BestOperationBestOperationPractices“BringingWorldClasspaperadMakeGROUPINGANDSUMMARIZING-—FixFixdentsrustspots修理車重新噴身凹陷漆遮蓋 銹斑GetFixholeinroofSpruceupGetbodyworkPreparetoselltheBestOperationBestOperationPractices“BringingWorldClassRAGUSOLUTIONRAGUUSUSsalesofRaguspaghettisaucearedecliningasaresultofadverseproductdevelopmentandenvironmentaltrendsRaguRaguchangedRaguchangeditssaucerecipeandcustomersdonlikeitRaguaregainingfavorUS"pastaboom"isover已RaguaddedmorespicestotheRagu
Ragureducedtheamountofmeatinthe
KewpiehasintroducedasauceatacheaperKewpie
Heinzhaslaunchedaninnovativenew"ItalianPrima"Heinz“”
Hunthasincreaseditsmarketsharewith"Donello"sauceHuntDonello系
nowpreferwildriceto
Spaghettiisonceagainperceivedasastarchy,andunexcitingfoodBestOperationBestOperationPractices“BringingWorldClass 發(fā)現(xiàn)含意—檢查趨勢、相互關(guān)系…
東 中 西 總
G 數(shù)
關(guān)鍵 舉成 各個部分占整體百分比的大
時間序 頻率分 在漸進(jìn)數(shù)列中的數(shù)量分關(guān)聯(lián) 兩種可變因素之間的關(guān)
在2009 數(shù) 餅形 橫條 線形 柱形 散點
成 排 時間序 頻率分 關(guān)聯(lián)信息標(biāo)題信息標(biāo)題
倍多
圖例圖例圖表標(biāo)題圖表標(biāo)題腳注腳注 資料來源:甲公司;調(diào)研公司B客總(百萬
東 中 西 總
G 項目通常經(jīng)歷五個階段:1)初次接觸2)項目啟動3)制定解決方案4)提出建議5)實施改革公
目目人團(tuán)結(jié)核流溝溝目團(tuán)HPO以業(yè)績以客戶為為驅(qū)動的流程
V43
VBestOperationBestOperationPractices“BringingWorldClass
30-
平均
BestOperationBestOperationPractices“BringingWorldClass北京人平均每月速食花費在44到56
哪家速食餐廳是你的首選餐廳
Big Small BIGBURGER100%=485
Source:2006年1-7月內(nèi)銷產(chǎn)品銷售分析(按產(chǎn)品大類2006年1-7月內(nèi)銷產(chǎn)品銷售分析(按產(chǎn)品大類20062006年1-7月內(nèi)銷產(chǎn)品銷售分析(按產(chǎn)品大類黃銅球 五金管 瓶閥 鑄銅球 調(diào)壓 鑄鋼截止 鑄鋼過濾 鑄鋼閘 黃銅截止 黃銅過濾 黃銅止回 鑄鋼止回 黃銅閘 MicrosoftExc
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