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職場(chǎng)英語(yǔ)學(xué)習(xí)通超星期末考試章節(jié)答案2024年1ThensupposeyouareMarilynBroom,makeabriefself-introductionbasedonthefollowinginformation.A.Assistantwebdesigner,B.CSCo,ltd,(原來(lái)公司)C.Computersince,
D.Webdesignservice,E.Technoworld(現(xiàn)在的公司)F.Marilyn,G.Webdesigner,H.informationcollectingandweddesigning,
Pleaseallowmetotakethisopportunitytointroducemyselftoallofyou.Mynameis__1___,thenew___2____.Itisapleasuretohavejoined___3___.Iconsidermyselffortunatetohavebeengiventhisopportunitytojoinanorganizationwithsuchafinereputationforits____4____.
Thispositionoffersnewandexcitingchallengestome,allofwhichIamlookingforwardto.Priortocomingto___5___,mybackgroundentailed____6___.ThelastpositionIheldwas,__7___with__8___.Now,Ilookforwardtothisnewpositionwheremyresponsibilitieswillinclude__9__andI’mquiteexited
togetstartedwiththesenewchallenges.
IcanseealreadythatthisisafinegroupofpeopleIwillbeworkingwith.I’mlookingforwardtohavinganopportunityofchattingwitheachofyouoverthenextwhile.Gladtobeonboard!
答案:F;G;E;D;E;C;A;B;HEstherGarciagraduatedfromuniversitywithadegreeintelecommunications.Butfindingherfirstjobwasveryhard.Shesearchedallthe________inthenewspaperandontheinternet.
答案:jobadsThe
candidate_______ordeclinestheoffer.
答案:acceptsCandidates_______theirinterview.
答案:attendedJob-seekers________forthepost.
答案:appliedTheemployer________thejobtothebestcandidate.
答案:offeredUnit5episode2p96
DearFlora,_______1________,Ithinkwe’dbetterinformMr.WestoftheSanyaResortProjectandthe_____2______forthe___3____.Astheproject______4_____inresortdevelopment,Mr.Westcanbe____5____whytheyarenotinvitedfor___6_____.RegardsDorinAbiddingBqualificationrequirementCfullyawareDViewingourlong-termgoodcooperativerelationwithGreatFeetInc.EcallsforrichexperienceFprospectiveconstructors
答案:D;B;F;E;C;AAccordingtothetext,openinnovationispromisinginthefieldofplantgeneticsbecause___________.
答案:A.farmerscanlowertheircostiftheyknowhowtobreedseedsthroughopeninnovationTheword“entice”(Line1,Paragraph4)mostprobablymeans___________.
答案:B.attractItcanbeinferredfromParagraph3that____________.
答案:C.BioBricksallowsresearchersfromtheworldsharetheirideaswitheachotherWhatisbusinesses’attitudetowardLinux’sopensource?
答案:D.
Happy1.TheauthorcompareswindsurfersinHawaiiwiththegeekswhothesedaystinkerwith
Linuxsoftwarebecause____________.
答案:C.theysharedtheirnewideaswithotherpeoplefreely5.Whichofthefolowingcanbeinferredfromthelastparagraph?
答案:A.AWehavedevelopedindustryattheexpenseofcountryside.InDrBaumsopinion,theviewthatanaturereserveasatouristattractionis________.
答案:C.short-sighted3.Thelastsentenceinthesecondparagraphimpliesthat_________.
答案:C.certainareasofthecountrysideshouldbeleftintact(完整的)WhydidDrBaumcometoaBritishnationalpark?
答案:A.Becauseheneededtopresentitwithacouncilsdiploma.1.RecentstudiesbytheCouncilofEuropehavedeclaredthat_______.
答案:D.manyspeciesofreptilesandbutterfliesinEuropeneedprotectingEventhoughemailandothercomputer-basedcommunicationshavetakenprecedenceinbusiness,telephonecommunicationscontinuetobeaprimarymeans.Manycustomers,contractors(承包商)andinstitutionsprefer,andattimesrequire,phonecommunicationtocompleteprocessesandensure
1
.Thiscommunication,likemanyothers,willleaveanimpressionaboutyourbusiness.Followingafewtelephoneetiquettetipswill
2
thattheimpressionsthatyourbusinessmakesoverthephonearepositiveones.
Branding.
3
yourbusinesscallersisaneasywaytoestablishagoodphonecall.Eachbusinesscallshouldbeginbythankingyourpartyforcalling,introducingyourbusinessandintroducingyourself.Forinstance,"ThankyouforcallingXYZInc.ThisisJane.HowcanIassistyou?"Notonlydoesthistypeofgreetingwelcomethecaller,itinvitesthecallertogetrightintotherequest.Eachcallshould
4
aspolitelyasitbegan.Itshouldbebrandedagain,whilethankingthecallerfortheirbusiness,i.e.,"ThankyouforcallingXYZInc.Wecertainlyappreciateyourbusiness."
Tone.The
5
thatyouportrayoverthephoneisthecaller'sonlywaytoidentifyyourmood.Thecallercannotseeyourfaceorreadyourexpressionthroughthephone.Therefore,itisimportantthatyourtoneofvoicebe
6
tothecaller.Althoughyourtonedoesnothavetobevibrant(洪亮的),itshouldbeonethattellsthecallerthatyouappreciatethebusinessandareeagertoassisthim.
Activelistening.Focusingyourattentiononthecallerwillhelpto
7
propertelephoneetiquette.Thebusinessenvironmentisoftenabusyone.Still,tomaintainabusyandproductiveenvironment,yourbusinessmust
8
itscustomers.Therefore,whenyourcustomersorclientscallin,stopwhatyouaredoingand
9
yourattentiononansweringthephone.Listen
10
tothecallerandtakenotesifyouneed.Thiswillhelpyoutoaddressallofthecaller'sconcernsonthefirstattempt.
答案:D.satisfaction;B.ensure;C.Greeting;A.
end;B.tone;B.inviting;A.promote;D.maintain;B.focus;A.activelyDirections:Forthispart,youwillmatchtheEnglishexpressionswiththeequivalentChineseexpressions
答案:A、井號(hào)鍵;B、星號(hào)鍵;C、公用電話;D、辦公室ThefollowingdialogueisaphonebetweenHenrySmithandMs.Anderson.Trytocompleteitwithgivenstatements.A.scheduleameetingwithyoulaterthisweek
B.I’mafraidMr.FranksisoutoftheofficeatthemomentC.Well,westillhaven’treceivedtheshipmentofearringsthatwassupposedtoarrivelastTuesdayD.HowmayIbeofhelptoyoutodayE.HesaidthatarepresentativefromyourcompanymightbecallingHenrySmith:Hello,DiamondsGalore,thisisHenryspeaking.1_______________________?Ms.Anderson:Yes,thisisMs.JaniceAndersonfromJewelsandThingscalling.MayIspeaktoMr.Franks,please?
HenrySmith:2_______________________.I’mafraidMr.Franksisoutoftheofficeatthemoment.Wouldyoulikemetotakeamessage?Ms.Anderson:Uhm...actually,thiscallisratherurgent.WespokeyesterdayaboutadeliveryproblemthatMr.Franksmentioned.Didheleaveanyinformationwithyou?HenrySmith:Asamatteroffact,hedid.3_______________________.Healsoaskedmetoaskyouafewquestions.Ms.Anderson:Great!I’dlovetoseethisproblemresolvedasquicklyaspossible.HenrySmith:4_____________________.Ms.Anderson:Yes,I’mterriblysorryaboutthat.Inthemeantime,I’vespokenwithourdeliverydepartmentandtheyassuredmethattheearringswillbedeliveredbytomorrowmorning.HenrySmith:Excellent,I’msureMr.Frankswillbepleasedtohearthat.Ms.Anderson:Yes,theshipmentwasdelayedfromFrance.Weweren’tabletosendalongyourshipmentuntilthismorning.HenrySmith:Isee.Mr.Franksalsowantedto5_____________________.
Ms.Anderson:Certainly.Howabout3,Thursdaymorning?HenrySmith:Ok,I’llschedulethat.IsthereanythingelseIcanhelpyouwith?Ms.Anderson:no,Ithinkthat’severything.Thankyouforyourhelp.Goodbye.HenrySmith:Goodbye.
答案:D;B;E;C;AInthissection,youaregoingtoreadapassagewith5statementsattachedtoit.Eachstatementcontainsinformationgiveninoneoftheparagraphs.Identifytheparagraphfromwhichtheinformationisderived.Youmaychooseaparagraphmorethanonce.Eachparagraphismarkedwithaletter.Answereachquestionbymarkingthecorrespondingletter.
答案:A、Akeyrequirementintoday'sbusinessenvironmentistheabilitytocommunicatemoreeffectively,bothinternallywithyouremployeesandexternallywithyourtradingpartnersandcustomers.Anintranetisaprivate-internal-businessnetworkthatenablesyouremployeestoshareinformation,collaborate,andimprovetheircommunications.Anextranetenablesyourbusinesstocommunicateandcollaboratemoreeffectivelywithselectedbusinesspartners,suppliersandcustomers.Itcanofferarangeofbenefitstoyourbusinessfromloweringcosts,toproducingfasterresultsandimprovingthequalityofservicetocustomers.Inessence,anintranetisabusiness'ownprivatewebsite.ItisaconfidentialbusinessnetworkthatusesthesameunderlyingstructureandnetworkprotocolsastheInternetandisprotectedfromunauthorizedusersbyafirewall.;C、BecauseintranetsaresecureandeasilyaccessibleviatheInternet,theyenablestafftodoworkfromanylocationsimplybyusingawebbrowser.Thiscanhelpsmallbusinessestobeflexibleandcontrolofficeoverheadsbyallowingemployeestoworkfromalmostanylocation,includingtheirhomeandcustomersites.OthertypesofintranetareavailablethatmergetheregularfeaturesofintranetswiththoseoftenfoundinsoftwaresuchasMicrosoftOffice.Theseareknownasonlineofficesorweboffices.Creatingawebofficewillallowyoutoorganizeandmanageinformationandsharedocumentsandcalendarsusingafamiliarwebbrowserfunction,whichisaccessiblefromanywhereintheworld.;D、Themainbenefitsofanintranetare:Betterinternalcommunicationscorporateinformationcanbestoredcentrallyandaccessedatanytime.Sharingofresourcesandbestpracticeavirtualcommunitycanbecreatedtofacilitateinformationsharingandcollaborativeworking.Improvedcustomerservicebetteraccesstoaccurateandconsistentinformationbyyourstaffleadstoenhancedlevelsofcustomerservice.Reductioninpaperworkformscanbeaccessedandcompletedonthedesktop,andthenforwardedasappropriateforapproval,withouteverhavingtobeprintedout,andwiththebenefitofanaudittrail.Picturesandanecdotesareappropriateillustrationsofapointandtheyarehelpfultoimpresstheaudienceinthepresentation.
答案:A.TUsephrasesinsteadofsinglewordsorcompletesentencestoexplainimportantpointsbecauseinthisway,thepresentationwouldalsobeunderstandabletothosewhowereabsentfromyourpresentation.
答案:A.TIfaquestionisusedastheheading,makesuretheanswertoitcanbefoundinthebodyoftheslide.
答案:A.TAsforthestructureofthepresentation,itisadvisabletoalwayslimitittothreeparts.
答案:B.FSuchinformationasthetopicofthepresentation,dateandnameofthepresenterandhiscontactdetailsshouldbelistedonthefirstpageofthePPT.
答案:B.FGenerallyspeaking,theslidesshouldlookflashywithsuitablepicturesorillustrationson
them.
答案:B.FForthispart,youwillmatchtheEnglishexpressionswiththeequivalentChineseexpressionsandmarkthecorrespondingletteronAnswersheetwithasinglelinethroughthecentre.
答案:A、董事會(huì)會(huì)議;B、電話會(huì)議;C、視頻會(huì)議;D、非例行會(huì)議;E、管理層會(huì)議;F、年會(huì)Rachellikeswearingfragrancetoworkbecauseshethinksgoodsmellbringsgoodmoodtoeveryoneoffice.HercolleagueCarolineonce
1
thatRachelmusthavebathed
2
perfumetubandtheodorwasstrongenoughtosuffocate(使窒息而死)her.Racheldidn’tcare,takingthataswomen’sjealousy.OnedayRachelhappenedtofindCarolineandCraigwerehavingdinnerinarestaurant.Theymustbeonintimateterms(相好,關(guān)系親密).Rachelcouldn’thelpsharingthebignewswithhernewly-madefriendZoewhoworksinlogistics
3
.Andsoonnearlyeveryoneinthecompanyknowsthat
4
thecouple.Afewdayslater,acoldfrontsweptthecity,
5
thousandsofpeoplesick.Unfortunately,Rachel
6
abadcoldaswell.However,shestillwenttowork.Sometimesshefeltsosleepybecauseofthemedicinesheevendozed(打瞌睡)forawhile.TodayCraigaskedRacheltoshortlistsomeinterviewcandidatesforsalespositions.RachelfoundtherewasaguycalledShaneWest,analumnusofhers,alsoa
7
fromUniversityofCardiffin2014.HewasfromBusinessSchool.RachelknewsomepeopleinhisfacultyofMarketingandSales.ButherinformerstoldherShanedropped
8
oftheschoollastyearandtheyhadneverseenhimafterthat.Howhe
9
togetadegreeisquitesuspicious.SoRachelmadeaphonecalltotheUniversityandwasstartledtofindoutShanewasnotonthegraduatelist.She
10
reportedtoCraigherfindings.
答案:B.complained;A.in;C.department;D.except;A.leaving;C.caught;B.graduate;C.out;D.managed;B.immediatelyMakestrong-flavoredfoodinthekitchen.
答案:Don’tsSleeportakeanaponthesofainthestaffroom.
答案:Don’tsPutthepaperwastesintothebinforrecycling.
答案:DosLeavethewordsonthewhiteboardandleavethelightsandthecomputerandotherelectronicfacilitiesonwhenleavingthemeetingroom.
答案:Don’tsTidyupthemeetingroomandstaffroomafterusingandputeverythingbacktowhereitwas.
答案:DosUsethemeetingroom(orseminarroom)withoutbookinginadvance.
答案:Don’tsLeavethedoorofthecopyroomopen,whenthereisameetingorpeopleworkingnextdoor.
答案:Don’tsHaveinformalmeetingsinthestaffroom.
答案:Don’tsEnteryourcopieraccesscodewhenusingthecopymachine.
答案:DosDirections:ThefollowingdialogueisamockinterviewbetweenJasonandMarilyn.Trytocompleteitwithgivenstatements.A.Whatcapabilitiesdoyouhavethatyoubelievewouldmakeyousuccessful
B.DoyouhaveanyrelatedworkexperienceC.WhatareyourcareergoalsD.WhyisyoursupervisorsosatisfiedwithyourinternshipE.WhatmadeyoucontinueinthisprofessionJason:Well,Marilyn,yourresumelooksterrific.Yougotabachelor’sdegreeincomputerscience,andthenamaster’sinwebdesigner.1________________?Marilyn:I’malwayscuriousabouteverything.EversinceIstartedmymajor,Ihavebeencompletelyindulgedinit.Jason:Agoodqualityforawebdesigner!2________________?Marilyn:Iinternedasanassistantwebdesigneratashippingcompanyduringmylastthreesemesters.Jason:3_______________________?Marilyn:WhenIwasassignedthetask,Isurfedtheinternetfirstandfoundwhatmatchedtherequirementmost,thenmadeasuitablewebdesign.Jason:That’swhatwewant.4_____________________?Marilyn:ThereferenceletterfrommythesissupervisorsaysIamalogicalandanalyticalthinker.Inaddition,mycoverletterandthesisexcerptshowhighlevelofwrittencommunicationskills.
Jason:Whydon’tyoutellmealittlebitaboutyourself?5_____________________?Marilyn:Isupposemygoalsnowaretocontinueonthiscareerpathandtakeonmoreresponsibilities.AfterIhavehadsomemoretimetoaccumulatemyexperiences,I’dliketotakeonamanagementrole.
Jason:Onerequirementwehaven’tdiscussedisyourabilitytoconcentrateandpaycloseattentiontodetail.Marilyn:Ithinkthatcanbefullydisplayedduringmythree-monthprobationperiod.
答案:E;B;D;A;CWearclotheswithflashycolors,largeprintsandlogos.
答案:Don’tsRemovethejacketduringtheinterview.
答案:Don’tsWearKhakis(卡其布)ortrouserswithatucked-inpolo,orsportsjacketwithdressslacks.
答案:DosWeartightshortpants.
答案:Don’tsPutupthehairinaclean,simplestyle,muchasaponytailorbun(發(fā)髻).
答案:DosWearmuchperfumeandheavymakeup.
答案:Don’tsKeepthejewelrytoaminimum,usuallyjustonesmallnecklace.
答案:DosCarryapurseinmoderatesizeifnecessary.
答案:DosWearhighheels,sandals,flipflops,orsneakers.
答案:Don’tsWearneutralcoloredshoes,eitherprofessionalflatsorheels(nomorethantwoorthreeinches).
答案:DosWearshortsorjeansorsomethingtoocasual.
答案:Don’tsWearblousetoorevealingorshortskirt(morethanoneinchaboveknee).
答案:Don’tsWearblousewithlowcut.
答案:Don’tsWearasuitwithabutton-downshirtorblousewithasolid,neutralcolor,suchasnavy,darkgreyorblack.
答案:DosWhatstrategycanhelpyoufamiliarwithcareertrendasyoubegintheapplicationprocess?A)Createatargetedresume.
B)Knowwhatyouneed.C)Resetyourattitude.
D)Checkoutjobtrends.
答案:DWhatdoesasuccessfuljobsearcherNotprepareforbeforefindingtherightjob?A)Knowingwhatemployersarelookingforwhentheyaskbehavioralinterviewquestions.B)Knowingthemostcommoninterviewquestionsinhisfield.C)Practicingresponsesbeforetheinterviewtoensureagoodimpression.D)Contactingwithyouinterviewerbeforetheinterview.
答案:DWhatareyourfirstandmostimportantcontactwithmanagersandhumanresources?A)Thank-youletter.
B)Resumeandcoverletter.C)Coverletter.
D)Jobofferrejectionletter.
答案:BInwhichkindofattitudeyou’refarmorelikelytolandajob?A)Youweresurlyandirritableasyoudroppedoffyourresume.
B)Youbityourlipandmadeself-deprecatingremarksthroughouttheinterview.C)Youhaveconfidenceinyourselfandprojectarespectful,happypersonatoaprospectiveboss.
D)Youweretoocockythroughouttheinterview.
答案:C1.Accordingtotheauthor,whatqualitiesareneededinjobsearching?A)Diligenceandfocus.
B)Ambitiousnessandhonest.C)Humorandfaith.
D)Objectiveandpreciseness.
答案:AWheredidThomasAndersonachievehisMSinAccounting?A.UniversityofWashington.
B.ColumbiaUniversity.C.BothUniversityofWashingtonandColumbiaUniversity.
D.Notmentioned.
答案:AWhichofthefollowingistrueaboutThomasAnderson?AHeachievedaBachelor'sdegreeandaMaster'sdegreeatColumbiaUniversity.B.HeusedtomonitorandrecordcompanyexpenseforNucleusBandCorp.C.HeadministeredonlinebankingfunctionsforDCSystems.D.BothAandB.
答案:CWhatqualificationorskilldoesThomasnotmention?A.ComputerskillssuchasMicrosoftWordandOutlookExpress.
B.Foreignlanguagesskill.C.CertificatedManagementAccountant.
D.CertifiedPublicAccountant.
答案:BHowlonghasThomasAndersonworkedasanaccountingassistant?A.Aboutoneyear.
B.Abouttwoyears.C.Aboutthreeyears.
D.Aboutfouryears.
答案:CWhatistheaimofThomasAnderson?A.Seekingapositionasanaccountant.
B.Administeringonlinebankingfunctions.C.Reducingcredit.
D.Managingpayrollfunction.
答案:ADirections:Forthispart,youwillmatchtheEnglishexpressionswiththeequivalentChineseexpressions.
答案:A、管理職能;B、土木工程師;C、市場(chǎng)分析師;D、機(jī)械工程師1.[其它]Pleasewriteabusinessproposalaccordingtothegivensituationbelowusingthetemplateaccordingtosamplewhichwelearntinclass.Situation:Youaregoingtowriteaproposaltopersuadeyourcompanytoadoptanautomatedhelplinesystemservicetobettersolveproblemfromcustomers.(Ifnecessary,youcanrefertomorerelevantinformationanddetailsontheInternettomakeyourproposalmoreconvincing).
答案:ForReference:
ProposalforProcessImprovementSituation:Customerscomplaintsaboutourhelplinearecurrentlyrising.Theyissuedtheproblemsasbeingputtingonholdfortoolongandwastingtheirtimeinwaiting,andbeingkeepingtransferredtootherdepartmentandleavingtheirproblemunsolved.Thecustomer’scomplaintsalsocomplainsmostaboutthehelplinetothepersonalinformationsuchasIDnumbersandthereferencenumbersbeingaskedtoprovideagainandagainthattheyhavepreviouslyreported.
ProposedSolution:Theroleoftheassistantwhoanswersthecallcouldeasilybereplacedbyanautomatedsystem,whichwouldallowthecustomertopress1foranewproblemor2forapreviouslyreportedissue.Ifthecustomerpressed2,theywouldbepromptedtoentertheirIncidentIDnumbers.Thecallerwouldthenberoutedtoacustomerservicerepresentative,alongwiththeIncidentIDnumbers,ifapplicable,whichwouldbepassedalongviathephonesystem.
StepsInvolved:
1.Purchaseanewphoneroutingsystemthatwouldallowthesecapabilities.2.Programandtestthenewroutingsystem.3.ConvertIncidentIDnumbersfromacombinationoflettersandnumberstonumbersonly.
4.Communicatethenewworkflowtocustomerservicerepresentatives.Benefits:?Thenewprocesswouldeliminatetheneedforassistantstoanswercustomercalls,freeingthemupforothertasks.Eachassistanttypicallyanswers30callsperday.Atanaverageof42secondspercall,thiswouldgiveeachassistantanadditional21minutesperday.?Customerservicewouldbeenhanced,asthefirstvoicethatwouldgreetthecustome
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