賣品備餐員試題

賣品備餐員試題1、請(qǐng)?zhí)顚懶彰蛵徫弧径囗?xiàng)填空】姓名________________________職位________________________分?jǐn)?shù)________________________2、一、填空題1.崗位目標(biāo)：_____________為顧客提供高品質(zhì)的產(chǎn)品?！径囗?xiàng)填空】選項(xiàng)1________________________3、2.儀容儀表標(biāo)準(zhǔn):工裝_______，無_____，佩戴____、___，頭發(fā)指甲符合標(biāo)準(zhǔn)，不佩戴____?！径囗?xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________選項(xiàng)4________________________選項(xiàng)5________________________4、3.不攜帶____、_____及__________上崗。【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________5、5.領(lǐng)取表格：《_________________》《____________________》《__________________》《_______________________》《______________》《___________________》【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________選項(xiàng)4________________________選項(xiàng)5________________________選項(xiàng)6________________________6、6.領(lǐng)取工具：_________、________、賣品各類鑰匙等相關(guān)物品；【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________7、7.填寫《_________________》并由經(jīng)理簽字核準(zhǔn)。【多項(xiàng)填空】選項(xiàng)1________________________8、8.查看____________，并_________確認(rèn).了解相關(guān)信息：清楚了解當(dāng)天賣品_______，市場(chǎng)___________，新影片的______、______、________、_________、當(dāng)日_____________。【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________選項(xiàng)4________________________選項(xiàng)5________________________選項(xiàng)6________________________選項(xiàng)7________________________選項(xiàng)8________________________選項(xiàng)9________________________9、10.賣品崗位領(lǐng)用排片表是系統(tǒng)導(dǎo)出，并以_______排序的打印版，以隨時(shí)了解營(yíng)運(yùn)進(jìn)場(chǎng)高峰期時(shí)貨品的準(zhǔn)備量是否充足及售賣準(zhǔn)備【多項(xiàng)填空】選項(xiàng)1________________________10、14與值班經(jīng)理溝通了解_____及________，留言______________【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________11、15.當(dāng)顧客走近柜臺(tái)時(shí)，應(yīng)_____歡迎顧客，然后配合_______記入點(diǎn)單;需站姿端正，微笑服務(wù)，主動(dòng)熱情，使用_____________.【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________12、16.熱飲提示顧客__________并贈(zèng)送餐巾紙，爆米花打制________，并贈(zèng)送______，現(xiàn)調(diào)飲料每杯加______杯冰塊，飲料裝至杯口____cm處加蓋【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________選項(xiàng)4________________________選項(xiàng)5________________________13、17.呈遞貨品時(shí)將產(chǎn)品________顧客面前，并雙手呈遞________給顧客【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________14、18.對(duì)待__________要像對(duì)待成人一樣【多項(xiàng)填空】選項(xiàng)1________________________15、19.補(bǔ)貨時(shí)需要根據(jù)當(dāng)時(shí)銷售情況____________【多項(xiàng)填空】選項(xiàng)1________________________16、20.嚴(yán)格按照“三出一不”原則發(fā)貨：______________，______________________，__________________________，__________________________；【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________選項(xiàng)3________________________選項(xiàng)4________________________17、21.清潔四步驟：________________→清水沖洗→_______________→清水沖洗【多項(xiàng)填空】選項(xiàng)1________________________選項(xiàng)2________________________18、二問答題：備餐員服務(wù)三部曲及標(biāo)準(zhǔn)話術(shù)【填空題】________________________19、11._____________標(biāo)準(zhǔn)參照萬達(dá)影城專業(yè)禮儀標(biāo)準(zhǔn)執(zhí)行【填空題】________________________20、9.參加早會(huì)：記錄內(nèi)容至《_______________》上?！咎羁疹}】________________________21、4.賣品特殊要求:不準(zhǔn)佩戴_______【填空題】________________________22、12.賣品崗位上崗一律