商務(wù)英語(yǔ)基礎(chǔ)（2）期末復(fù)習(xí)提要

商務(wù)英語(yǔ)基礎(chǔ)（1），（2）期末復(fù)習(xí)題提要商務(wù)英語(yǔ)基礎(chǔ)（1），（2）是中央廣播電視大學(xué)英語(yǔ)專(zhuān)業(yè)商務(wù)方向)的必修設(shè)課,分為“商務(wù)英語(yǔ)基礎(chǔ)（1），（2）”,在兩個(gè)學(xué)期完成.“商務(wù)英語(yǔ)基礎(chǔ)（1），（2）”教學(xué)時(shí)間為36周,4個(gè)學(xué)分,使用的教材是由中央廣播電視大學(xué)和外語(yǔ)教學(xué)與研究出版社聯(lián)合引進(jìn)改編的多媒體教材《步入商界—商務(wù)英語(yǔ)初級(jí)》。同學(xué)們?cè)趶?fù)習(xí)時(shí)，除了參考復(fù)習(xí)提要外，應(yīng)重點(diǎn)掌握教材所列方框中WORDCHECK和LANGUAGESUMMARY的內(nèi)容?！吧虅?wù)英語(yǔ)基礎(chǔ)（2）”的學(xué)習(xí)和考試范圍為教材的12-20單元。UNIT12商務(wù)信函一、掌握商務(wù)信函中的七個(gè)重點(diǎn)部分（1）稱(chēng)謂：DearSir/Madam,….（2）開(kāi)頭：I’mpleasedtd….,Thankyoufor….（3）提供背景資料：Iunderstandthatyourreasonsfor…..（4）提出問(wèn)題：IWouldlikeyouto…..(5)說(shuō)明意見(jiàn):I’msurethat…..(6)提出請(qǐng)求：I’amsurethatthisnewinformatiomwillencourageyouto…..(7)結(jié)尾：Ilookforwardto….二、提出解決問(wèn)題的方案：Therearetwoimmediatethingswecando:Wecanincreaseouradvertisingbudgetandbringforwardthelaunchdate.Youneedto….Themostimportantthingnowis…Wemust….三、掌握形容詞比較級(jí)的用法，如：JKToyshavealargermarketshare.Theyhaveacheaperproduct.Theyhaveanearlierlaunchdate等.UNIT13公務(wù)出差一\掌握離開(kāi)旅店結(jié)帳時(shí)常用的表達(dá)用語(yǔ):(1)“I’dliketocheckout,please.”(2)“I’dliketopaymybill,please”.(3)“Ihavemyluggagehere.”(4)“CouldIhaveareceipt,please?”(5)“CanIcheckmynextreservation,please?”二\掌握尋求批示,提出建議等的表達(dá)用語(yǔ),如:“ShouldI…”,“DoyouthinkIshould….”,“CouldI…”,Iwonderifyoucorld…等;和“Youshould….”,“Yououghtto…”,“Ithinkyoushould….”,“Ithinkyououghtto…”,”“haveto”,“must”,“It’seasential….”,“Giveme….”,“Shallwe….”等。UNIT14展示新產(chǎn)品一\掌握發(fā)表正式演講時(shí)的用語(yǔ):(1)委婉地開(kāi)頭,如:“Ladiesandgentlemen….”,“Welcome…”等。(2)概述演講內(nèi)容,如:“Inthenexttenminutes….”,“I’mgoingtotalkabout….”,“Myfirstpointis…”“Mysecondpointis….”,“Myfinalpointis…”等.(3)說(shuō)明演講的目的,如:“Theobjectivesofmypresentation….”等。(4)開(kāi)始第一部分,如:“Iwillstartwiththebackground….”等。(5)歸納,如:“Tosumup…”等。(6)結(jié)束,如:“Toconclude…”等。二\掌握用“How”來(lái)詢(xún)問(wèn)產(chǎn)品的有關(guān)信息，如“Howdifficultywillitbetomanufacture?”“Howsoonwillthisbecamera-ready?”等。三、掌握詳細(xì)描述產(chǎn)品的表達(dá)方法：“Howitlooks….;Whatitdoes….;Howitoperate…”“Material”,“Cost”,“Market”等。四、學(xué)會(huì)使用表達(dá)時(shí)間的一些短語(yǔ)，如：“inthenixthourorso”,“insixweek’time”“forthelastfewday”等。五、了解“tobegoingto”和“shall”用于表達(dá)意圖和打算時(shí)的用法。UNIT15款待來(lái)客一、掌握正式談生意前后的寒喧用語(yǔ)。二、掌握提出邀請(qǐng)時(shí)的用語(yǔ)，如：“Wouldyoucare…?”“Howabout…?”“CanIofferyou…?”“Perhapsyouwouldcareto…?”“Youmustletus…”等。三、掌握用“prefer”表達(dá)喜好的用法。四、掌握“may”、“can”、和“beableto”等表示可能性的幾種方法。五、了解表達(dá)感謝的一些日常用語(yǔ)，如：(1)“Thankyouforyourattention”,(2)“Thankyouforcoming”,(3)“Itsoundslikeagoodidea”等。六、了解“neither….nor”和“so….that”的用法，以及用how引導(dǎo)的名詞性從句的用法。UNIT16抱怨產(chǎn)品和服務(wù)一、掌握委婉的抱怨和強(qiáng)硬的抱怨回答，如：（1）當(dāng)委婉地抱怨某一產(chǎn)品時(shí)：A）提出所抱怨的產(chǎn)品：“I’msorry,but…”B)說(shuō)明問(wèn)題:“Wehaveaproblemwith….”

“Theproblemisthat…”C)解釋所發(fā)生的事：“Theconsignmentarrivedtwodaysago.”“Wecheckedsomeoftheitemsand…”“Whenweswitchedon…”D)要求采取的行動(dòng)：“Weneedtohave…”(2)當(dāng)強(qiáng)硬報(bào)怨時(shí)：A）說(shuō)明問(wèn)題：“Thefaxmachinethatwehiredfromyouhasbrokendown.”“Thepaperkeepsjamming”.B)解釋所發(fā)生的事：“Wewouldlikesomeonetocomeandfixitnow.Weneeditfixedtoday.C)要求采取的行動(dòng)：“Ifyoucan’tdoit,thenwewillhaveto..”二、掌握描述產(chǎn)品問(wèn)題的表達(dá)用語(yǔ)，如：“Theproblemiswiththeproductitself.”,“There‘saproblemwiththecircuitryonsomeoftheunits.”和“Ourproductisdefective.”等。三、掌握允諾做某事的用語(yǔ)，如：“Iwill…”“I’msending….”.“Ishallsend…”,“Wecanguarantee…”等。四、掌握商討選擇方案的表達(dá)用語(yǔ)：“Wehavethreeoptions….”,“Acrucialfactor…”,“Idon’tthink….arethebestoption”,“….can’tbeafactor.”“Idon’tagreewithyou”,“Ithink….”等。五、了解need/get/want/itfixed結(jié)構(gòu)的用法。UNIT17比較產(chǎn)品與價(jià)格一、掌握交換看法及打斷談話的禮貌用語(yǔ)，如：（1）關(guān)于交換看法，如：“Howmuchwillitcosttodevelop?”“Who’sthemarketforthis?”“Ithinkit’stooexpensive.”“Idon’tthinkso.That’snotright.”“I’minclinedtoagreewithKate.”“That’sright.Iagree.”“What’syouropinion?”(2)禮貌打斷談話，如：“Justamoment.CanIsaysomething?”“Excuseme,canIinterruptforasecond?”二、掌握比較產(chǎn)品和價(jià)格的用語(yǔ)，如：“It’smustmoreexpensivethananythingelsewemarket.”,“Wesellitmuchcheaper.”,“IworkonhighervolumesandIhavetomoveproductsfasterthananyotherretailer.”等。三、掌握談?wù)摦a(chǎn)品的有利條件和不利條件的表達(dá)法，如：“It’sterrific,buthowmuchwillitcosttodevelop?”“It’smoreupmarketthanBoss,butitwillstillappealtokids.”等。四、掌握用always,never,usually,weekly等說(shuō)明工作情況的用語(yǔ)。五、學(xué)會(huì)“than”在比較句中的用法。六、學(xué)會(huì)形容詞最高級(jí)的構(gòu)成和用法。七、學(xué)會(huì)使用“too”和“enough”.UNIT18洽談價(jià)格一、掌握價(jià)格談判的步驟和表達(dá)用語(yǔ)。（10）核查對(duì)方的談判的權(quán)限，如：“Doyouhavetheauthoritytonegotiatealargeorder?”等。（2）賣(mài)方詢(xún)問(wèn)對(duì)方的興趣，如：“Whatareyouinterestedin,Mr….?”等。（3）買(mǎi)方講清自己的意圖，如：“I’mlookingfor…”,“Wemusthave…”和“Weneed…”等。（4）洽談細(xì)節(jié)，如：“Let’stalkspecificallyabout…”和“Canyoubemoreprecise?”等。二、了解在價(jià)格洽談中如何起主導(dǎo)作用：（1）插入或打斷談話，如：“CanIinterrupt?”“Justamoment.”等。（2）不讓打斷，如：“Pleaseletmefinish.”等。（3）轉(zhuǎn)入新的的話題如：“Okay,let’stalkabout…”,“So,nowwemust…”等。（4）小結(jié)，如：“Tosummarise…”,“Weagree…”“So,nowwemust…”等。（5）改期再談，如：“Let’sdealwiththatlate(nextweek,tomorrow)”等。三、掌握表達(dá)所需時(shí)的禮貌用語(yǔ)和口氣較強(qiáng)硬的用語(yǔ)。（1）禮貌用語(yǔ)，如：A)“Iwouldliketohave…”B)“Irealyneed,”C)“Ifyoucouldofferme…”D)“Iwouldprefer…”(2)口氣較強(qiáng)硬的用語(yǔ)，如：A）“Deliverymustbewithin2monthsorI’mnotinterested.”B)“I’mlookingforalargedescount,”C)“Offermeaunitpriceof19.5on25.000unitsandwecandobusiness.”D)“Thisismylastoffer.”四、報(bào)價(jià)用語(yǔ)。(1)“On10.000units,Icanofferadiscountof30%”(2)“Ifyoubuy40.000units,thenIofferaunitpriceof19.5.”(3)“Ifyouorder35.000,thenIcanauthorizepaymentin90days.”五、接受報(bào)價(jià)：“Ithinkthatofferwillbeacceptable.”六、拒絕報(bào)價(jià)：(1)禮貌地拒絕，如：A)“I’msorrybutthat’sunacceptable.”B)“Ican’tdothat,I’msorry.”(2)態(tài)度強(qiáng)硬地拒絕，如：A)“I’mnotinterestedin23.5.”B)“I’can’tgobelowthatprise.”七、了解“completely”“definitely”“particularly”“specifically”和“if….then”的用法。八、學(xué)會(huì)基數(shù)詞、百分比、小數(shù)點(diǎn)和支票數(shù)額的拼讀方法。UNIT19洽談交貨一、掌握在討論交貨日期時(shí)的表達(dá)用語(yǔ)，如：(1)“Wecandeliverinthreeconsignmentsoverthefollowingthreemonths.”(2)“Itwillbedifficult,but….Ithinkwecanarrangethat.”(3)“Ican’tpromisetodothat,butIshalldomybest.”二、掌握請(qǐng)他人辦事的用語(yǔ)，如：(1)“Couldyoudosomethingaboutthisfaxmachine?”(2)“I’dlikeyoutohavealookatthosefigures.”三、掌握提出反建議的表達(dá)用語(yǔ)，如：(1)“I’dratherhavearetailpriceof75.”(2)“I’mafraidwerealyneedthemachinebytomorrowatthelatest.”四、掌握助動(dòng)詞“do”用于強(qiáng)調(diào)時(shí)的用法。五、了解主持會(huì)談的用語(yǔ)。六、了解“rather”“l(fā)et’s”“l(fā)etme”“might”和“no”用法。UNIT20成交一、掌握結(jié)束洽談的步驟和用語(yǔ)。(1)小結(jié)，如:“Sowe’vetalkedabout…”(2)處理尚未涉及的問(wèn)題，如：“Wemusttalkabout…”“Thatleaves…”(3)核對(duì)已認(rèn)可的內(nèi)容，如：“Themainpointsare…”“Let’ssummarrise”(4)結(jié)束洽談，如：“Sowehavereachedasuccessfulconclusion.”(5)表達(dá)謝意，如：“Iwouldliketothanksb.sth.”二、掌握促使成交的用語(yǔ)：(1)“Theremustbeawayroundthis.”(2)“We’llhavetofindsomecompromise.”(3)“Iwanttofindawayforward.”三、掌握總結(jié)所做工作的用語(yǔ)：(1)“Iseeyouhavecoveredpackaging,insurance,latedelivery”(2)“Wehavebeenabletoovercomethedifficulties.”(3)“Ournegotiatiorshavebeenverysuccessful.”四、掌握贊賞對(duì)方時(shí)的用語(yǔ)：(1)“Idovalueyourcontribution.”(2)“Welldone!”(3)“Thisisbrilliant!”五、學(xué)會(huì)that引導(dǎo)的從句的用法以及副詞separately,especially,obviously等的用法。本學(xué)期為閉卷考試，滿分100。考試題型如下：一、MULTPLECHOICE20%二、COMPLETESENTENCES20%三、TRUEORFALSE10%四、TRANSTATEENGLISHSENTENCESINTOCHINESE10%五、TRANSLATECHINESESENTENCESINTODNGLISH15%六、FILLINGBLANKS10%七、CLOZETEST15%“外貿(mào)英語(yǔ)”（2）模擬試題一、MULTIPLECHOICE：（20小題，每題1分，共20分）Choosetheletterofthebestwordorwordstocompleteeachsentence:1.Thecompany’scompetitorhasn’tdecidedonaplanofaction_______.a.untilc.uptob.offd.yet2.Wehavetoconsiderinfluence.a.whichofthesefactorswecanb.whichofthesefactorscanwec.ofwhichthesefactorswecand.thesefactorscanweofwhich3.Thesellershouldthedeliverydateassoonaspossible.a.tobringforwardc.hadbroughtforwardb.bringforwardd.bebroughtforward4.I’dliketodictatewhatneedsassoonaspossible.a.faxedc.tobefaxedb.befaxedd.tofax5.Themanagerhadhissecretarythereport.a.rewrittenc.torewriteb.rewrited.rewrote6.Theproductisveryexpensive.Doyouknow?a.howmuchcostitc.itcosthowmushb.whatdoitcostdd.howmuchitcosts7.Sinceeveryoneispresent,weareforthemeeting.a.gettingc.alreadyb.allreadyd.allget8.----whereshouldweconductanegotiation?------Theboardroomistheplace-------.a.tonegotiatec.tonigotiationb.fornegotiatingitd.negotiateto9.Mr.Reedalreadyhas------tosellthemachines.a.authorityc.accessb.coursesd.files10.Companyturnoverhasbeensogoodthatweshallbeableto---------somenewproductionequipment.a.investingtoc.investinb.investtod.investedin(11-20略)二、COMPLETESENTENCES：（20小題，每小題1分，共20分）A.1.Wehavebuiltupgoodreputation…..2.Imadeagoodpointatthemeeting…3.Themostimportantthingnowis…4.I’mjustuncertain…5.Hecangetthejob…a.toletallthesalesforceknowaboutourgameplan.b.amongourregularcustomers.c.andmadesureeveryoneagreedwithme.d.onconditionthathestartsworkonthelstofnextmonth.e.whatthisitemrefersto.B.1.Wemustaskhimtotalkfullresponsibilityforthegoods……2.Heoftenpreferstowritetohiswife…..3.Anymerchandise….4.Hisbosspromisedtoincreasehisbonus…..5.Thiscomponentsfactorywillbeunabletosupplygoods….a.thatisfaultywillbereturnedtothesupplier.b.unlessitgetspaymentinadvance.c.althoughthecompanyfailedthisyear.d.aslongastheyareintransite.whileheisawayatmeeetings.(C,D略)三、TRUEORFALSE：（10小題，每小題1分，共10分）Readthefollowingsentences,thenputTintheblandsifthestatemintistrue,andifnottrue,putFintheblank:1.Whyisthecarcompanysocommittedtothenewventure?“committedto”meanssupportiveof.2.Theyhaven’tdonetheirsure.“donetheirsums”meansearnedmoney.3.Theywon’tcracktheAmericanmarket.ThesentencemeanstheAmericanmarket.4.Iwantyoutoexploitthatadvantage.“toexploit”meanstobuy,()5.Itwillcostafortunetodevelop.“aforune”meansalotofmoney.()(6-10略)四、TRANSLATETHEENGLISHSENTENCESINTOCHINESE：（5小題，每小題2分，共10分）1．Ithinkwehavereachedasuccessfulconclusiontoournegotiations.2.Thebuyerreallyneedsdeliverywithinthreeweeds.3.Ataunitprice20,Icanofferyoua35%discornt.4.Ifyoucouldoffermealargeorder,thenImightbeinterested.5.Whenwillyousignthecontractwiththemanrfacturer?五、TRANSLATETHECHINESESENTENCESINTOENGLISH：（5小題，每小題3分，共5分）1、我認(rèn)為你應(yīng)該拜訪零件供應(yīng)商們。2、你必須協(xié)調(diào)這一新的發(fā)展戰(zhàn)略。3、這個(gè)產(chǎn)品的開(kāi)發(fā)將花費(fèi)很大。4、公司經(jīng)理贊賞我的努力。5、我將解釋這一包裝設(shè)計(jì)。六、FILLINBLANKS：（5空，每空2分。共10分）aDAMPARTCOMPANYHeywoodBuilding,22whileRoad,WantongIncorpration200HighWallRoad,Kawloon,HongKongDearSirs,1………wereceivedyesterday.TheboxesinwhichtheT-shirtswerepackedwereDamaged,2……FormyourinvoiceNo.20002weEstimatethatover50garmentshavebeenstolentotheValueof$200.00.3……..andcan’dbesoldasnewclothesInourshops.Asthesalehasbeeninsured,4…….,5……..,andtheconsignmentwillbeputtoonesideuntilwereceiveyourinstructions.YoursincerelyChiefBuyera.IamwritingtoyoutocomplainabouttheshipmentofT-shirts.b.Becarseofthetheft,someoftheshirtswerestainedanddamaged.c.Wesuggestyoucontacttheinsuranceagentwithregardtocompensation.d.Youwillfindalistofthedamagedandmissingitemsattaced.e.Andlookedasiftheyhadbeenbrokenopenintransit.七、CLOZE：（15空，每空1分，共15分）Fillintheblankswiththesuitablewordorwords:PLANNINGANDBUILDINGSINCE1849PhilippHolzmannAGhasgrownfromafamilyfirmtoahighlyreputable,majorinternationalconcern.In1849acompanywas1----inSprendlingen,nearFrankfurt,byJohannPhilippHolzmann,primarilyforrailroadconstruction.2----theyears,thecompanydiversifieditsactivities3-----allareasofbuildingandcivilengineering.----themainrailwayinAmsterdam.Thisprovedthe5----pointforcommissionsfromallovertheworld,includingtheconstructionoftheAnatolianandBaghdadRailroads,andothermajornewraillinks6----EastAfrica.Andithas7-----powerstations,undergroundrail8----,bridgesetc.inSouthAmerican.DuringtheSecondWorldWar,Holzmannlostarelativelylargeproportionofitsbusinessbuildings,operating9-----andconstructionmachinery,aswell10----itsforeignassets(財(cái)產(chǎn))，Throughgreat11----,foreignbusinesswasrestartedby1950.12----thensomeimpressiveconstructionprojectshavebeen13-----.particularlyintheMiddleEastandAfrica.PhilippHolzmannAGistodayoneofthe14----Gernanindustriesandoneoftheelitegroupofleadinginternational15----companies.1.a.settleddc.establishedd.signed2.a.Withb.Forc.Underd.Over3.a,asb.toc.ind.on4.a.completedb.developedc.promisedd.served5.a.startingb.startedc.havestartedd.start6.