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一、選擇題(旅游英語1-10題;補(bǔ)全對(duì)話11-18題;閱讀理解19-25題;餐飲服務(wù)與管理26-45。每小題2分,共90分,每小題中只有一個(gè)選項(xiàng)是正確的)1.接機(jī)牌()A.TourGuideIDcardB.WelcomeBoardC.FlagofTourServiceD.TourGuide2.旅游團(tuán)()A.tourgroupB.walk-inguestC.individualtravelerD.tourist3.連通房()A.singleroomB.connectingroomC.doubleroomD.deluxeroom4.康樂中心()A.roomcenterB.businesscenterC.recreationcenterD.shoppingcenter5.餐飲()A.snackB.orderC.dinningD.beverage6.豪華酒店()A.businesshotelB.resorthotelC.luxuryhotelD.boutiquehotel7.旅行社()A.travelagentB.traveltourC.travelagencyD.tourgroup8.外線電話()A.DDDB.IDDC.outsidecallD.localcall9.私人支票()A.postalchecksB.personalchecksC.restaurantchecksD.traveler'schecks10.保證性預(yù)訂()A.advancedreservationB.confirmedreservationC.guaranteedreservationD.non-guaranteedreservationDialogue-1(C-ChambermaidG-Guest)C:Housekeeping.MayIhelpyou?G:Yes,please.C:Sorrytodisturbyou,madam.11.G:No,thanks.I'dliketohaveabathandtakearestafter6hours'longflight.C:OK,12.G:Canyougetmeathermosofhotwater?Ijustwantacupofhotcoffee.Andpleasehang“DoNotDisturb”signoutsidemydoorafterbringingthewater.C:G:Thankyou.C:Youarewelcome.Whattimewouldyoulikemetomakeupyourroom?G:I'llgoshoppingwithmyfriendsaround19:00.C:Inthatcase.I'lldotheturn-downserviceforyouwhenyouturnthesigntheotherwayandgoout.G:Great.14.A:MayIdotheturn-downserviceforyounow?B:IA:MayIdotheturn-downserviceforyounow?B:Iunderstand.Iwillbebacksoon.C:IsthereanythingIcandoforyou,madam?D:I'llberightback,madamDialogue-2(R-ReceptionistG-Guest)R:Goodevening,sir.MayIhelpyou?G:Yes,please.15.CanIhavearoom?R:16.G:I'mafraidIhaven't.R:Justamomentplease.17.(Thereceptionistchecksthelist.)Sorry,sir.Wecan'tarrangeyouaroomuntileighto'clockthisevening.G:Oh!I'lljustwaithere.Thanks.R:You'rewelcome,sir.Ifyouneedanyhelp,doletusknow.G:18.閱讀理解19-25題(閱讀下列短文,并根據(jù)文章內(nèi)容選擇最佳答案,講所選答案的序號(hào)填在答題卡上)Passage1EatingoutismorepopularintheUSAthaninBritain,anditismoreoftennecessarytomakeareservation.Youwillevenseeshortqueuesatrestaurantsofpeoplewaitingforatable.Therestaurants,especiallythebetterqualityones,openatabout11:30a.m.(Mid-day,ratherthan1:00p.m.isthemostnormaltimeforlunchinAmerica.),andsomethenstayopentillevening,soitispossibletohavedinnerthroughouttheafternoon.Itisnotusualinmanyareasforpeopletoleaveworkandgooutfortheireveningmealat5:00p.m.or6:00p.m.ratherthanwaittilllater.Outsidethebigcities,restaurantstend,correspondingly,tocloselaterthaninBritain.Otherrestaurantsareopenforbreakfast,andtherearerestaurantsthatareopen24hoursaday.Anumberofrestaurantscallthemselves“familyrestaurants”.Manyofthesedonotservealcohol,andhavefairlyrestrictedvarietiesofsteaks,burgers,omelettesandsandwichesforveryreasonableprices.Theyalsoservesmallerandcheaperchildren'sportions.Whenyoustopatmostrestaurantsotherthan“truckstops”,youshouldnotjustgoinandsitdown—unlessyouseeasignsaying“Pleaseseatyourself”.Thenormalthingistowaitforahostessorcaptaintoescortyoutoatable.Oftentherewillactuallybeasignsaying“Pleasewaittobeseated".Oneexcellentthingisthat,afteryou'vebeenseated,thewaiterorthebusboywillautomaticallybringyouaglassofwater(withicenaturally)andkeeponrefillingitthroughoutthemeal.TheAmericansseemincapableofeatingamealwithoutdrinkingsomethingatthesametime.Choosethebestansweraccordingtothepassage.19.WhenanAmericaneatsamealhealways()A.hassomethingtodrinkB.hasasaladC.hastowaitD.hasaglassofwater20.InAmerica,ifyoueatatarestaurant,you'dbetter()A.makeareservationfirstB.standoutsideinaqueueC.orderasmallportionD.havesomethingtodrink21.Whichofthefollowingistrue?()A.SomerestaurantsinAmericadonotservealcohol.B.Americansliketoeatoutrightafterwork.C.Mostgoodqualityrestaurantsareopenforbreakfast.D.TherearenotmanyrestaurantsintheUnitedStates.22.Ifyouwanttoeatandhappentostopatatruckstop,you()A.willhavetowaitforthewaitertoescortyoutoatableB.mayjustwalkinandsitdownC.willhavetoreadthesignoutsideitfirstD.willhavetostandinaqueueandwaitPassage2Breakfastisnotonlythemostimportantmealoftheday,itisalsothemostneglectedorskipped.Commonreasonsfornoteatingbreakfastincludelackoftime,notfeelinghungry,traditionaldislikeforbreakfast,anddieting.Breakfastsimplymeans"breakthefast".Yourbodyspendsatleastsixtotwelvehourseachnightinafastingstate.Inthemorning,yourbodyneedsenergytorevup(轉(zhuǎn)動(dòng)起來)intohighgearfortheday'sworkahead.Ifyouskipbreakfast,youarelikelytoconcentratelesseffectivelyinthelatemorning,feelirritable,short-tempered(易怒的),tired,orweak.Whenyouchoosenottoeatbreakfast,yourbodystaysinslowgear.Also,peoplewhoskipbreakfastoftenbinge(無節(jié)制的大吃)laterinthedayatothermealsoreatahigh-calorie(高卡路里)snackinthemorning.Breakfasteaterstendtoeatlessfatduringtheday,havemorestrengthandenduranceandbetterconcentrationandproblem-solvingability.Agoodbreakfastshouldprovideupto1/3ofyourtotalcalorieneedsfortheday.Ontheaverage,weeat400lesscaloriesforbreakfastthanfordinner.Ifbreakfastdoesn'tappealtoyouinthemorning,tryeatingalighter-dinner,earlierintheeveningorsavehalfyourdinnerforbreakfastinthemorning.Ifyoustillaren'thungryinthemorning,startwithsomethingsmalllikejuiceortoastorhaveamid-morningsnacklaterwhenyouarehungry.Noteatingbreakfastcanalsocauseyoutoovereat,sinceafallinbloodsugaroftenmakesyoufeelveryhungrylater.Tomakemattersworse,sinceyourbodyisinaslowedstate,itwillnotbeabletoburnthoseextracaloriesveryefficiently.Ifyoufeedyourbodyhealthysnacksandmealsthroughouttheday,youarelesslikelytobecomeextremelyhungryandstuffyourselfassoonasyoubegintoeat.Sincebreakfastisthefirstandmostimportantmealoftheday,choosingtherightfuelisimportant.Thebestbreakfastfoodsarefruits,juice,leanmeat,andgrainproductssuchasbread,rice,noodles,andcereals.Choosethebestansweraccordingtothepassage.23.WhichofthefollowingisNOTtrueofapersonwhodoesnothavebreakfast?()A.Hewillbeeasilydistracted.B.Hewilltendtolosehistemper.C.Hewillfeelweak.D.Hewillbecomeverytalkative.24.Whichofthefollowingisahealthyeatinghabit?()A.Eatingaslittleaspossible.B.Eatingnobreakfast.C.Eatingnolunch.D.Eatingthreeregularmealsaday.25.WhichfoodisNOTfitforbreakfast?()A.Rice.B.FatmeatC.Bread.D.Juice.餐飲服務(wù)與管理26-45題26.菜肴分完后,盤中菜品應(yīng)留下菜肴,以示寬裕。()A.1/5B.1/6C.1/3D.1/1027.西餐宴會(huì)上主菜時(shí)配()A.白葡萄酒B.紅葡萄酒C.香檳酒D.雞尾酒28.西餐宴會(huì)臺(tái)形要求餐臺(tái)兩邊椅子對(duì)稱,椅間距離不少于cm,既方便客人用餐,又利于席間服務(wù),還突出主臺(tái)。()A.10B.20C.30D.4029.以下哪種預(yù)定形式不屬于散客預(yù)定形式()A.電話預(yù)訂B.當(dāng)面預(yù)訂C.口頭預(yù)定D.網(wǎng)上預(yù)訂30.以下哪個(gè)選項(xiàng)不屬于預(yù)定內(nèi)容()A.客人用餐日期和時(shí)間B.用餐人數(shù)C.用餐人數(shù)和標(biāo)準(zhǔn)D.所有用餐客人性別31.征詢客人喝什么飲料,應(yīng)使用,主動(dòng)介紹飲料品種,可邊遞餐巾和去筷套,邊詢問飲料,一般在客人的操作。()A.陳述句左邊B.選擇疑問句左邊C.陳述句右邊D.選擇疑問句右邊32.西餐零點(diǎn)服務(wù)流程不包括()A.迎賓接待B.結(jié)賬服務(wù)C.送客服務(wù)D.及時(shí)通知總經(jīng)理33.西餐服務(wù)中所配的調(diào)味品,應(yīng)從客人放在客人的正前方。()A.左側(cè)B.右側(cè)C.左前方D.右前方34.中餐宴會(huì)開始前分鐘擺上冷盤。()A.5B.10~15C.15D.2035.西餐客人示意收餐具、餐盤,在客人側(cè)用右手撤走餐碟、刀叉;客人用餐完畢后在客人側(cè)用右手撤杯子。()A.左右B.右左C.左左D.右右36.薄荷酒主要產(chǎn)于和兩個(gè)國家。()A.美國丹麥B.英國西班牙C.法國荷蘭D.意大利葡萄牙37.特基拉酒在凈飲時(shí),常用蘸鹽伴飲,以充分體現(xiàn)特基拉的獨(dú)特風(fēng)味。()A.橙皮B.橙角C.檸檬皮D.檸檬角38.洞庭湖碧螺春屬于我國的品種()A.綠茶B.紅茶C.烏龍茶D.花茶39.與茶葉、可可并稱為世界三大飲料。()A.奶茶B.咖啡C.果汁D.雪碧40.中國的白酒因其原料和生產(chǎn)工藝等不同而形成了不同的香型,主要有以下5種:清香型、米香型、兼香型、濃香型、()A.幽香型B.花香型C.醬香型D.蜜香型41.房內(nèi)收餐,當(dāng)客人不在房間時(shí),應(yīng)請(qǐng)開門,及時(shí)將餐車餐盤等用具取出。A.領(lǐng)班B.客房服務(wù)員C.餐廳服務(wù)員D.樓層服務(wù)員42.會(huì)議開始前分鐘將會(huì)議指示牌放在指定的位置上。A.10B.20C.25D.3043.宴請(qǐng)形式適宜招待人數(shù)眾多的賓客。A.冷餐會(huì)B.雞尾酒會(huì)C.自助餐D.酒會(huì)44.美式餐飲是在的基礎(chǔ)上發(fā)展起來的。A.中式餐飲B.英式餐飲C.俄式餐飲D.法式餐飲45.開餐期間餐廳應(yīng)始終站在第一線,通過親身觀察、判斷、監(jiān)督,指揮服務(wù)員按標(biāo)準(zhǔn)程序服務(wù),發(fā)現(xiàn)偏差及時(shí)糾正。A.服務(wù)員B.主管C.經(jīng)理D.餐飲部經(jīng)理二、判斷題(旅游英語46-55題;餐飲服務(wù)與管理56-65題;每小題1分,共20分,每小題A選項(xiàng)代表正確,B選項(xiàng)代表錯(cuò)誤)46.Itdoesn'tmatterifyouarelateformeetingatourgroup.()47.Asatourguide,youneedn'tcarrywelcomeboardwhenyoumeetthembecausetheywilllookforyou.()48.Thebanquetmenuswerealwayskeptasabusinesssecretforthehotel.()49.Pleasedon'thaveasaunabathafterdrinkingalcohol.()50.Weneedn'twarmupbeforedoingsomeexercises.()51.Itisusuallymoreexpensiveforanindividualtocheckinatthehotelthanthatofagroup.()52.Softdrinkincludesbeer,cola,wineandmineralwater.()53.ForAmericanservice,thebeverageisservedfromtheguest'sleftside.()54.HenanisthebirthplaceofChinesenation.()55.Chinesemartialartsincludesarmedroutesandunarmedroutes.()56.科學(xué)管理和人才素質(zhì)水平將成為餐飲企業(yè)今后發(fā)展的重要因素。57.對(duì)一周內(nèi)沒有使用的餐具,不必進(jìn)行再次的洗滌消毒。58.舉辦國宴時(shí),不要選用其他國家的國花做餐巾花,以免引起不愉快。59.水燙法就是把酒倒入溫酒壺,然后放入熱水中升溫。60.江蘇菜的特點(diǎn)是鮮咸、蔥香突出,善烹海鮮。61.中餐宴會(huì)菜單設(shè)計(jì)的菜肴口味應(yīng)豐富,以先淡后濃、冬濃夏淡的順序來安排。62.為客人分配有佐料的菜時(shí),要先分派再蘸料。63.中餐宴會(huì)席間撤換毛巾時(shí),做到:客到巾到、上湯羹炒飯后遞巾、上蝦蟹后遞巾。64.西餐宴會(huì)的杯具選用應(yīng)根據(jù)客人所選用的酒類而定。65.如果客人是坐飲,服務(wù)員應(yīng)先給客人餐巾紙,然后上酒水。旅游英語(40分)三、選詞填空(每小題2分,共20分。請(qǐng)用方塊內(nèi)所給的詞或詞組補(bǔ)全句子,并將其適當(dāng)形式填在相應(yīng)的位置)Originatewear traditiontracebackatOriginatewear traditiontracebackatnochargeoperacostumewearPractice
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