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一、選擇題(旅游英語1-10題;補(bǔ)全對話11-18題;閱讀理解19-25題;餐飲服務(wù)與管理26-45。每小題2分,共90分,每小題中只有一個(gè)選項(xiàng)是正確的)1.熱水瓶()A.wardrobeB.curtainC.conditionerD.thermos2.旅游行程()A.arrangementB.marvelousC.requestD.itinerary3.合作()A.understandingB.wonderfulC.cooperationD.reasonable4.太極拳()A.westernboxingB.boxingC.shadowboxingD.martialarts5.接待員()A.receptionB.receptionistC.reservationistD.Attendant6.外宿房()A.EBB.SOC.VDD.LB7.入住登記表()A.exchangememoB.waitinglistC.turn-downserviceD.registrationform8.石窟()A.templeB.towerC.museumD.grotto9.收銀員()A.cashierB.accountantC.bellboyD.chef10.客房部經(jīng)理()A.housekeepingB.housekeeperC.chamberD.chambermaidDialogue-1(R-ReceptionistG-Guest)R:Goodafternoon,sir.MayIhelpyou?G:11.R:12.G:Ihavebeenwaitinginmysuitefornearlyhalfanhour,butonepieceofmybaggagehasn'tbeensentupyet.What'sthematter?R:Oh,I'mawfullysorry,sir.MayIhaveyournameandroomnumber,please?G:13.R:Thankyou,Mr.Bellow.Wouldyougivemesomefeaturesofyourbaggage?G:14.R:Isyourname-tagattachedtoit?G:Yes,ofcourse.R:Mr.Bellow,I'mafraidthatyoursuitcasehasbeenputatthewrongplace.Iwillasktheportertofinditandsendittoyourroomassoonaspossible.G:Allright.Butdon'tkeepmewaitingtoolong.A.Yes,youcancertainlyhelpmealot.B.Bellow.HenryA.Yes,youcancertainlyhelpmealot.B.Bellow.HenryBellow.Room606C.Sure,it'sjustanordinarymedium-sizedblacksuitcaseD.Excuseme,butwhatseemstobetheproblem,sir?Dialogue-2(R-RoomAttendantG-Guest)G:Doyouhaveatransformerformyhusband'selectricrazor?R:15.G:AndI'dlikeahairdryersometimetomorrow.R:16.G:Yes,Iremember.Whatisthehousekeepingextension?R:17.G:You'vebeeneversohelpful,thanks.A.WehavemanyarticlesonloantoA.Wehavemanyarticlesonloantoguests.Justrefertoyour“ServiceDirectory”B.Don'tmentionit.Goodnight,madam.AnddohaveaverypleasanteveningC.I'llsendoneupimmediatelyD.Justdial6,please.閱讀理解19-25題(閱讀下列短文,并根據(jù)文章內(nèi)容選擇最佳答案,講所選答案的序號(hào)填在答題卡上)Passage1Themostpopularkindsofsnacksarehotdogsandhamburgers."Hotdog"isalsocalled“frank”(shorttermfor“frankfurter”)andthatisasortofsmokedsausage.“Hamburger”,whichisalsocalled“burger”,isapattyofbroiledchoppedbeef.Bothhotdogsandhamburgersareservedonbreadrolls.Butinrecentyears,ItalianPizzaandKentuckyFriedChickenarebecomingmoreandmorethefavoritevarietiesoffastfoodofthepeople.Togowithsuchfood,youmaychoosesomesaucesandvegetableswithoutextracharges.Veryoften,youwillfinddrugstoresservingcoffee,tea,otherdrinksandlightmeals,sometimesevenrathersquaremeals.Drugstoresareopenfromearlyinthemorningtilllateatnight,veryconvenientandinexpensive.Tipsaregenerallynotrequiredatcafeteriaswhereyouserveyourselves.Theyarenotrequiredatsnackbarsordrugstoreseitheralthoughmostpeopledoleavesomesmallchangeundertheirplates.Thenyouhavebarsand“cocktaillounges”.Herepeoplegathertodrinkandenjoythemselves.Barsandcocktailloungesaredarkerthanwhatyoumaybeaccustomedto.Therealcoholicdrinksareserved.Ifyoupreferyourdrinksatroomtemperature,besuretosay“noice”or“straightup".Americanslikemostoftheirdrinks“ontherocks”.Insomestates,peoplemustbeatleast21yearsoldtobeallowedtoenteranestablishmentthatservesalcoholicbeverages. Peoplewhoareyouthfulinappearanceshouldcarryproofoftheiragewhenenteringsuchestablishments.Choosethebestansweraccordingtothepassage.19.Whereisnotaplaceforfastfood?()A.Asnackbar.B.Adrugstore.C.Arestaurant.D.Acafeteria.20.Whatisthereasonforpeopletogotothe“cocktaillounges”?()A.Todrink“ontherocks”.B.Tohavetheirfavoritefastfood.C.Tohavedrinksatroomtemperature.D.Todrinkandenjoythemselves.21.WhatistheplacewhereAmericansusuallypaytips?()A.Asnackbar.B.Adrugstore.C.Arestaurant.D.Acafeteria.22.Whatisnotfastfood?()A.AhotdogB.AhamburgerC.An“ontherock”drink.D.KentuckyFriedChicken.Passage2Thefirsttruepieceofsportsequipmentthatmaninventedwastheball.InancientEgypt,aseverywhere,throwingstoneswasafavoritechildren'sgame.Butabadlythrownrockcouldhurtachild.Lookingforsomethinglessdangeroustothrow,theEgyptiansmadewhatwereprobablythefirstballs.Atfirst,ballsweremadeofgrassorleavesheldtogetherbyvines.Latertheyweremadeofpiecesofanimalskinsewedtogetherandfilledwithfeatherorhay.EventhoughtheEgyptianswerewarlike,theyfoundtimeforpeacefulgames.Beforelongtheyhaddevelopedanumberofballgames,eachwithitsownsetofrules.Perhapstheyplayedballgamesmoreforinstructionthanforfun.Ballplayingwasthoughtofmainlyasawaytoteachyoungmenthespeedandskilltheywouldneedforwar.Choosethebestansweraccordingtothepassage.23.TheballwasprobablyinventedbecauseA.throwingstonesoftencausedinjuriesB.throwingstoneswasnotfunC.gameswithstonesdidnothaverulesD.rocksweretooheavytothrow24.ThefirstballswereprobablymadeofA.animalskinsfilledwithrocksB.twistsC.bagsfilledwithhayorfeatherD.grassandleavestiedwithvines25.ThispassagesaysthattheEgyptiansplayedA.manydifferentgameswithballsB.manydifferentkindsofgamesC.onlyoneballgameD.differentgameswithsamerules餐飲服務(wù)與管理26-45題26.餐飲服務(wù)只能當(dāng)次享用,過時(shí)則不能再使用,說明餐飲服務(wù)具有()A.無形性B.一次性C.直接性D.差異性27.輕托操作方法的第一個(gè)步驟是()A.裝盤B.卸盤C.起盤D.理盤28.食用西餐開胃菜時(shí)的刀具是()A.正餐刀B.頭盤刀C.牛排刀D.黃油刀29.西餐零點(diǎn)擺臺(tái)要求裝飾盤盤邊離桌邊約cm。()A.1B.2C.3D.430.將原料在湯中勾熒的烹調(diào)方法是()A.蒸B.燉C.烹D.燴31.早餐服務(wù)首先應(yīng)完成的工作是()A.問茶開位B.餐前準(zhǔn)備C.開餐服務(wù)D.清理臺(tái)面32.大型宴會(huì)開始前15分鐘左右擺上冷盤,可預(yù)先斟倒()A.白酒B.咖啡C.啤酒D.紅葡萄酒33.西餐烹制時(shí),表面焦黃,中間為紅色生肉,裝盤后血水滲出的牛肉的火候?yàn)椋ǎ〢.一成熟B.三成熟C.五成熟D.七成熟34.用多油、旺火或中小火使原料成熟的烹調(diào)方法是()A.烤B.燜C.炸D.煎35.西餐宴會(huì)服務(wù)時(shí),客人用過頭盤后上的第一道菜肴是()A.湯B.甜點(diǎn)C.魚類D.肉類36.山西汾酒的香型屬于()A.清香型B.濃香型C.醬香型D.米香型37.酒吧中,陳列酒品時(shí)需橫放的是()A.白酒B.啤酒C.葡萄酒D.黃酒38.餐飲安全防范的重點(diǎn)區(qū)域是()A.餐廳B.宴會(huì)廳C.廚房D.咖啡廳39.酒店在崗培訓(xùn)的對象是()A.領(lǐng)班B.主管C.新員工D.老員工40.標(biāo)志著中國古代烹調(diào)的最高水平。()A.地方菜B.官府菜C.宮廷菜D.素菜41.迎賓員準(zhǔn)備好菜單,在開餐前分鐘站在餐廳門口指定位置,恭候客人的到來。()A.2B.5C.10D.1542.從開始為客人服務(wù)調(diào)味醬油或者醋。()A.主人B.主賓C.女主人D.女主賓43.分讓拔絲菜肴必須配以()A.熱開水B.冷開水C.甜醬D.餐勺44.分讓雞、鴨等整形類菜肴時(shí),要按雞、鴨類菜肴的來進(jìn)行分割或分派,要保證形狀完整和均勻。()A.部位B.身體結(jié)構(gòu)C.順序D.服務(wù)方式45.可以不經(jīng)陳釀直接裝瓶銷售。()A.威士忌B.白蘭地C.特基拉D.朗姆酒二、判斷題(旅游英語46-55題;餐飲服務(wù)與管理56-65題;每小題1分,共20分,每小題A選項(xiàng)代表正確,B選項(xiàng)代表錯(cuò)誤)46.Awalk-inguestisacustomerwhocomeswithoutroombooking.()47.Wealwayssayservicefirstandprofitforemostinhotelindustry.()48.Mostoftheinformationaforeignguestshouldfillintheregistrationformisfoundinhisorherpassport.()49.ItmakesnodifferencebetweenWushuandyoga.()50.ChineseKongfuisveryhelpful.()51.Eachplayerisallowedtobowltwoballsineachframe.()52.Inordertohandleacomplaint,theguideshouldremaincalm,politeandresponsible.()53.Listencarelesslyisthekeytohandleacomplaint.()54.Asaguide,youshouldcheckbackwiththegueststoseeiftheirproblemsareactuallysolvedtotheirsatisfaction.()55.Youshouldgivesomeexplanationstoyourguestswithoutfeelings.()56.餐桌、餐具是使餐飲服務(wù)易于實(shí)現(xiàn)的產(chǎn)品。()57.客前烹制是一種能渲染氣氛、體現(xiàn)水準(zhǔn)、促進(jìn)銷售的服務(wù)方式。()58.中餐廳的主題選擇決定了餐廳的個(gè)性和特色,裝飾和布置都以此為中心。()59.美式菜被公認(rèn)為西餐的代表。()60.西餐午餐、晚餐服務(wù)中最先食用的菜肴使用的餐具放在最外側(cè)。()61.五糧液產(chǎn)于四川省瀘州市,是以高粱為主要原料的濃香型白酒。()62.菜單需要說明菜點(diǎn)的規(guī)格與對應(yīng)的價(jià)格,如例份(小份)、中份、大份、個(gè)、盅、碗、克、條和只等對應(yīng)的價(jià)格。中餐菜單小份一般供2~4人用,中份供4~6人用,大份供8~10人用。()63.情感激勵(lì)、目標(biāo)激勵(lì)、成長激勵(lì)、獎(jiǎng)金激勵(lì)和榜樣激勵(lì)都屬于精神激勵(lì)的范疇。()64.服務(wù)質(zhì)量是飯店生存和發(fā)展的基礎(chǔ)。()65.餐飲部庫房的鑰匙一旦丟失,為不影響物品的領(lǐng)用,應(yīng)及時(shí)配制。()旅游英語(40分)三、選詞填空(每小題2分,共20分。請用方塊內(nèi)所給的詞或詞組補(bǔ)全句子,并將其適當(dāng)形式填在相應(yīng)的位置)makehousekeepingmakehousekeeping d
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