商務(wù)英語口譯 （微課版） 課件 第1章：迎接客戶

商務(wù)英語口譯（微課版）BusinessEnglishInterpretingBusinessEnglishInterpreting（MicrocourseEdition）Instructedby×××

BusinessReception商務(wù)接待ModuleONE

模塊一LearningObjectivesAfterlearningModuleOne,youshouldMasterInterpretingskills,suchasactivelistening,note-taking,etc.Getsupplementaryknowledgeaboutsocialetiquette,businessnegotiation,etc.KnowhowtousewordsandexpressionsaboutBusinessReception.Obtainwaystoimproveinterpretingcompetence.ReceivingClientsChapter1迎接客戶Instructedby×××

LearningObjectivesAfterlearningChapter1,youshouldMasterInterpretingskillsActiveListening.Getsupplementaryknowledgeaboutbusinessetiquette.KnowhowtousewordsandexpressionsaboutReceivingClients.Obtainwaystoimproveinterpretingcompetence.BackgroundKnowledge01

Duringthebusinessreceptionprocess,youshouldalwayspayattentiontobusinessetiquetteandcourtesylanguage.Normally,itispolitetohavetheclientwalkontheright.Whenenteringthedoor,youshouldopenthedoortohavethecliententerfirst.Makesuretheclothesaretidy,andtheappearanceisneat.Don'tbetoohumble,butrespecttheclient’scustoms.Duringtheconversation,don’taskabouttheprivacy,suchassalary,age,religion,etc.

Businessinterpretersshouldknowthefollowinginadvance:Understandyourclient’sbackgroundandprepareinadvance.Knowtheclient’sobjectivesandtheitinerary.Makeareservationinthehotelfortheclient.Contactinadvancethedepartmentandrelatedpersonnelthattheclientwantstovisit.Makesuggestionstoallowcustomerstousetheirtimereasonably.02030405I.InterpretingSkill(口譯技能)ActiveListening積極傾聽Notfamiliarwiththetopicorcan’trememberthesourcelanguagebecauseofthedifferencebetweenEnglishandChineseandthelackofforeignlanguageproficiencyNotenoughattention

您一定是IG國際貿(mào)易公司的瓊斯先生吧。我叫李勤，是匯美進出口公司的營銷經(jīng)理。這是我的名片，自從接到您的郵件得知來訪時間以來，我們一直期待您的到來。今天我很榮幸能接待您。很高興今后的兩周我們能合作共事。

YoumustbeMr.JonesfromIGInternationalTradingCorporation.I’mLiQin,marketingmanagerofHuimeiImportandExportCorporation.Here’smycard.We’vebeenexpectingyoueversincewereceivedyoure-mailinformingusofyourdateofarrival.It’smypleasuretomeetyouhere.I’mgladthatyouwillbeworkingwithusforthenexttwoweeks.WorkingroupsandinterpretthefollowingEnglishparagraphintoChinesebywayoftheinterpretingskillActiveListening.II.PhraseInterpreting(短語口譯)WorkingroupsandinterpretthefollowingwordsandphrasesintoChineseorEnglish.itinerarygoalongwithhospitalityreceptiondinnerwarmestregardsaccommodationspleasantflightjetlagdelegationduty-freeshopEnglishChinese日程安排陪同熱情好客接待晚宴誠摯問候

食宿旅途愉快時差代表團免稅店0102030405060708091001020304050607080910貴賓行李接人確認函豪華套房執(zhí)行總監(jiān)名片歡迎致辭衷心感謝合作愉快ChineseEnglishdistinguishedguestsluggagepicksb.upconfirmationletterdeluxesuiteexecutiveofficerbusinesscardwelcomespeechheartfeltthankspleasantcooperationII.PhraseInterpreting(短語口譯)0102030405060708091001020304050607080910III.SentenceInterpreting(句子口譯)WorkingroupsandinterpretthefollowingsentencesintoChineseandEnglishrespectively.EnglishChineseYoumustbeourlong-expectedguest,ProfessorWilliamsfromUniversityofOxford.Iwouldliketoextendmywarmestwelcometoallofyou.It’smypleasuretowelcomeyouallheretoday.Allowmetointroduceyouourgeneralmanager,Mr.Chen.Ourmanager,Mr.Smith,askedmetosayhellotoyouashecan’tcometomeetyouinperson.01020304050102030405您一定是我們期盼已久的客人，牛津大學(xué)的威廉姆斯教授吧。....我向各位表示最熱烈的歡迎。我很高興今天在這里歡迎你們。請允許我介紹公司的陳經(jīng)理。史密斯經(jīng)理讓我代問您好，他不能親自來接您。III.SentenceInterpreting(句子口譯)WorkingroupsandinterpretthefollowingsentencesintoChineseandEnglishrespectively.EnglishChinese謝謝您專程來接我。我想向您介紹我們初步擬定的日程安排。為了照顧您，他將陪同您住在這里。每個人都希望能從此次訪問中受益。感謝您為我們做出如此精心的安排。Thankyouverymuchforcomingallthewaytomeetme.I’dliketoshowyouourtentativeitinerary.Hewillbestayingheretoattendtoyourneedsandcomfort.Everyonewantstomakethemostofthevisit.Thankyouforsuchathoughtfularrangementforus.06070809100607080910III.SentenceInterpreting(句子口譯)Weappreciateverymuchthatyouhavecometovisitourcompanyinspiteofthelongandtiringjourney.It’sverynicetomeetyoufinallyaftermanyphonecallsandemails.Iamveryhappytowelcomeyouandalltheothermembersofyourdelegation.Didyouenjoyyourjourney?Ourplanewasdelayedasweranintothestorm.我們十分感激您不辭勞苦到訪我公司。多次電話、郵件往返之后，非常高興終于見到您。我很高興歡迎您及您的代表團來訪。你們旅途順利嗎？因遭遇了大暴雨，我們的航班延誤了。01020304050102030405ChineseEnglishIII.SentenceInterpreting(句子口譯)Youmustbeverytiredafterthelongjourney.Shallwedriveyoudirectlytothehotel?Ihopeyoufindtheserviceandaccommodationssatisfactory.NoneofusknowsanyChineseexceptafewpolitewordssuchas“NiHao”and“XieXie”.We’llhostareceptionbanquetinthehonorofyouandyourdelegationinGardenHotelatseveno’clockthisevening.Ifyouhaveanyquestions,youcancontacttheinterpreterMr.Li.飛行了這么久一定很累吧，我們直接送您去酒店吧。希望你們對這里的服務(wù)和住宿滿意。我們都不懂中文，最多能講幾句像“你好”、“謝謝”等禮貌用語。我公司今晚七點將在花園酒店設(shè)宴歡迎您和所有代表團成員。如果有什么事情，可聯(lián)系譯員小李。06070809100607080910ChineseEnglishZhang:您好！請問您是道森進出口公司的摩爾先生嗎？Interpreter:Excuseme,areyouMr.MoorefromDawsonImportandExportCompany?Moore:Yes.IamDanielMoore,generalmanagerfromDawson.AreyoufromMeishengTradingCompany?Interpreter:是的，這是道森公司的丹尼爾·摩爾。您來自美盛貿(mào)易公司嗎？ListentotherecordingofTextA.Takenoteswhennecessaryandinterpretduringthepauses,thenperformthetextingroups.Interpreting現(xiàn)場口譯Zhang:是的，我是營銷部張芳。很高興歡迎您的來訪，這是我的名片。Interpreter:Mr.Moore,thisisZhangFangfromthemarketingdepartment.She‘shappytowelcomeyou.Hereisherbusinesscard.TextAMoore:Thejourneywasamazing.Perhapsthemostimpressivepartoftheexperiencewasthatthehigh-speedtrainisincrediblycomfortable.AndIfeelverysafe,eventhoughwe’regoingatthespeedsfrom250to300kilometersperhour.Ifeelgreatandit’sveryrelaxing.Moore:Thisismine.Thankyouverymuchforcomingtomeetme.I’mveryhonoredtohavethisopportunitytocomehere.JustcallmeDaniel.Interpreter:這是他的名片。謝謝你們專程來接他，能有機會來到這兒他感到非常得榮幸。叫他丹尼爾就可以了。Interpreter:好極了！最讓他印象深刻的是中國高鐵非常得舒適。同時又很安全，即使以250~300公里每小時時速前行，也感覺很棒而且非常放松。TextAZhang:好的。丹尼爾，旅途愉快嗎？Interpreter:OK,Daniel,howwasyourtrip?Zhang:這也是我們的愿望。希望這次合作能為以后打下良好基礎(chǔ)。丹尼爾，我們的車已經(jīng)在停車場了，現(xiàn)在我們出發(fā)去酒店吧？Interpreter:Soisshe.Shehopesthiscooperationcansetagoodbaseforourfuture.Daniel,ourcarisoutintheparkinglot.Shallwedrivetothehotelnow?Moore:OK,thankyou.Let’sgo.Interpreter:好的，謝謝。那我們走吧。TextAMoore:Itisamazing!I’mlookingforwardtoapleasantcooperation!Interpreter:太贊了！期待我們的合作愉快！Zhang:的確如此，高鐵已經(jīng)成為中國鐵路旅客輸送的主要渠道。中國已經(jīng)成功打造了一日經(jīng)濟圈。一天穿梭兩三個城市很輕松。Interpreter:High-speedrailwayhasbecomeChina’sprimarymeansofpassengertransportation.Chinahassuccessfullybuiltaone-dayeconomiccircle,andit’seasytotravelbetweentwoorthreecitiesaday.WangFan:打擾一下，請問您是IG國際貿(mào)易公司的布朗先生嗎？Interpreter:Excuseme,areyouMr.BrownfromIGInternationalTradingCompany?ListentotherecordingofTextB.PerformthetextingroupsandfinishthePeerAssessmentForm.Brown:Ohyes,IamPeterBrown,managerofthemarketingdepartmentofIGInternationalTradingCompany.AreyoufromHuimeiImport&ExportCorporation?Interpreter:是的，這是IG國際貿(mào)易公司市場部經(jīng)理彼·布朗，請問您是匯美貿(mào)易公司的嗎？WangFan:是的，我是匯美貿(mào)易的銷售部經(jīng)理王帆，這是我的名片。我們總經(jīng)理李華此時正在外地出差，他讓我來接您，我代他向您問好。Interpreter:Yes,thisisWangFan,managerofthesalesdepartment.Thisisherbusinesscard.Ourgeneralmanager,Mr.Li,askedhertocomeandmeetyou,becauseheisonabusinesstriptoday.Heendshiswarmestregards.TextBTextBBrown:Thankyouforcomingallthewaytomeetmehere!Nicetomeetyou,MissWang.Interpreter:謝謝您專程來接他。王小姐，很高興能看到您。WangFan:我也很高興見到您。旅途愉快嗎？Interpreter:Nicetomeetyoutoo.How’syourtrip?Brown:Nottoobad.Allflightsweredelayedbytheheavyfog.Iwasheldupforthreehoursattheairport,waitingforthethickfogtodissipate.Interpreter:還可以。所有的航班都因濃霧影響延誤了起飛。他在機場等了三個小時才等到濃霧散去。TextBWangFan:那您一定很累了吧，我現(xiàn)在直接送您回酒店休息吧。Interpreter:Youmustbeverytiredaftersuchalongjourney.Shallwedrivedirectlytothehotelforyoutorest?WangFan:不客氣。Interpreter:Youarewelcome.Brown:Thatsoundsgood.Iamalittletiredfromalltherecenttravel,butI’llbeallrightsoon.Thankyouforyourconsideration.Interpreter:很好，最近一直都在飛，是覺得有點累了，不過很快就可以恢復(fù)。謝謝您的悉心安排。PeerAssessmentFormCriteria1.ConveyingCompleteandPreciseCoherentandLogicalLevel2.LanguagePronunciationandIntonationGrammatically3.ExpressionsNaturalandFluentNativeandIdiomaticABCABCABCABCABCABCTotalABCAssessing譯后評估TextCListentotherecordingofTextC.Takenoteswhennecessaryandinterpretduringthepause.Thenperformthetextandmakeaself-assessment.Zhang:早上好，約翰遜先生，歡迎來到長沙。Interpreter:Goodmorning,Mr.Johnson.WelcometoChangsha.Johnson:Goodmorning!Interpreter:早上好。Zhang:約翰遜先生，旅途愉快嗎？Interpreter:Mr.Johnson,didyouenjoyyourjourney?Johnson:Ijustfeelalittletired.Youknow,ittookme16hourstogethere.Interpreter:飛了整整16個小時，是有點兒累了。Zhang:那您今天得好好休息。Interpreter:Youneedtotakearesttoday.Johnson:Don’tworry.Iwillbefine.That’sveryniceofyou.Ihavealwayswantedtotalktoyouaboutthepossibilityofbusinessdealingsbetweenus.Interpreter:別擔心，他沒事，您太好了。他一直想和你們談我們之間合作的可能性。Johnson:Great!Thankyouforyourthoughtfulconsideration.Interpreter:太好了，謝謝你們的周到安排。Zhang:這也是我們的愿望。但是，我們知道您旅途一定很勞累了，所以我們把會議安排到了明天。這是明天的日程安排，請您過目。Interpreter:Sodoesshe.Anyhow,weknowyoumustbetiredaftersuchalongjourney,sowearrangethemeetingtomorrow.Hereistheitineraryfortomorrow.Pleasetakealook.TextCZhang:希望您在這里過得愉快。Interpreter:Wishyouagoodstayhere.Zhang:今天您可以好好休息一下。Interpreter:OK,todayyoucanhaveagoodrest.Johnson:Thankyouverymuch.Interpreter:非常感謝。Johnson:IbelieveIwill.Thankyou!Interpreter:他會的。謝謝！TextCSelf-AssessmentFormCriteriaInterpretingSkillConveyingLanguageExpressingComprehensivenessTotalLevelABCABCABCABCABCABCSupplementing拓展訓(xùn)練PracticeATask1InterpretingPractice（口譯實踐）Workingroupsandinterpretthefollowingdialogue.Li:請問您是加拿大代表團的團長布朗先生嗎？Interpreter:Excuseme,areyouMr.Brown,headoftheCanadiandelegation?Brown:Yes,I’mCharlieBrownfromCanada.Interpreter:是的，這是來自加拿大的查理·布朗。Li:你好，布朗先生。我是李薔，華西貿(mào)易公司的總經(jīng)理。Interpreter:Nicetomeetyou,Mr.Brown.ThisisLiQiang,generalmanagerofHuaxiTradingCompany.Brown:Nicetomeetyou.Interpreter:很高興見到您。Li:布朗先生，很高興歡迎您及您的代表團來訪，祝您此行愉快。Interpreter:Mr.Brown,sheisdelightedtowelcomeyouandyourdelegation.Shewishesyouapleasanttriphere.Brown:Thankyouforcomingallthewaytomeetme.JustcallmeCharlie.Interpreter:謝謝您專程來接機。叫他查理就行了。Li:好的。為方便接下來的參觀和洽談，我們已為你們預(yù)訂了公司附近的酒店，希望你們喜歡。Interpreter:OK.Fortheconvenienceofthefollowingvisitandnegotiation,wehavereservedahotelnearourcompanyforyou.Ihopeyouwilllikeit.PracticeABrown:IthinkIwill.Thankyouforthethoughtfularrangement.Interpreter:他想他會的，謝謝你方的周到安排。Li:我公司將于今晚六點在酒店中餐廳設(shè)宴歡迎代表團，真誠希望您和所有代表們都能出席。Interpreter:Ourcompanywillhostabanquetinhonorofyourdelegationat6o’clockthiseveningintheChineserestaurantofthehotel.Wesincerelyhopethatyouandalltherepresentativescanattendthebanquet.Brown:OK,noproblem.Weareatyourdisposal.Interpreter:好的，沒問題，客隨主便。PracticeALi:那就說定了。另外，你們在生活中有什么不便之處，請直接聯(lián)系我。Interpreter:That’sadeal.Inaddition,ifyouhaveanyinconveniences,pleasecontactherdirectly.PracticeABrown:Thatwillbefine.Thankyouverymuch!Interpreter:太好了，非常感謝!BusinessDressEtiquette商務(wù)著裝禮儀PracticeB穿著整潔。需準備一兩套供接待使用的正裝，保持整潔，熨燙平整即可。整潔并不完全是為了自己，更是尊重他人的體現(xiàn)。著裝要與身份、年齡相符。在商務(wù)場合，如果忽略自己的身份而著裝不當，很容易造成別人對你的錯誤判斷。Dressneatly.Youneedtoprepareoneortwosuitsforreception,keepitclean,andironitflat.Tidinessisnotonlyentirelyforoneself.Itismoreawaytoshowyourrespecttoothers.Dressinaccordancewithidentityandage.Inbusinesssituations,ifyouignoreyouridentityanddressinappropriately,itiseasyforotherstomisjudgeyou.suchasreceptionsandnegotiations,youshouldwearformally.BusinessDressEtiquette商務(wù)著裝禮儀PracticeB注意衣著與場合的協(xié)調(diào)。如果大家都穿便裝，你卻穿禮服就欠妥當；而接待、談判等場合，則應(yīng)著正裝。Payattentiontothecoordinationofclothingandoccasions.Itisinappropriateforyoutowearaformaldresswhenotherswearcasualclothes;whileforoccasionssuchasreceptionsandnegotiations,youshouldwearformally.BusinessDressEtiquette商務(wù)著裝禮儀PracticeB遵守不同時段著裝的規(guī)則。男士出席各類活動穿深色西裝或中山裝即可。女士的著裝需考慮到時間的變化。出席白天的活動時，女士一般可著職業(yè)正裝，而出席晚上6點至8點開始的雞尾酒會就須