城市軌道交通客運(yùn)服務(wù)英語（第二版）課件 2.2 Mass Transportation大客流

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理Task2.2TheLargeNumberofPassenger大客流

Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理一、UsefulExpressionsB.Waitinginline有序排隊

1.Norushing,please.別擠。2.Gothroughthegateonebyone,please.請一個個有序地過閘機(jī)。3.Pleasemoveforward.請您盡量往前站。4.Pleaselineup(inorder).

請(按順序)排好隊。5.Noloitering,stationcrowded站內(nèi)擁擠，請勿逗留。

此級標(biāo)題建議中英文對照，全書統(tǒng)一。Dialogue1TheTrainOutOfService地鐵停運(yùn)P:What’sup?Thestationisthrongedwithpassengers,butnotasingletrainisinsight.

怎么了？車站里都是人，但一輛車也見不到。S:Sorry,greatcapacityknockedoutserviceontheline10minutesago.

對不起，10分鐘前大客流導(dǎo)致地鐵停運(yùn)。P:Howlongwillittaketorestorethepower?

那多久才能修復(fù)呢？S:Thepowerwasresumedjustamomentago,butitmaytakeabout25minutesforthetraintoarrive.

電力剛恢復(fù)了，但是列車還需25分鐘才能到達(dá)啊。P:Oh,that’stoolong,Ican’twait.Whataboutmyticket?

太長時間了，我等不了那么久。那我的票怎么辦呢？S:YoucangetarefundattheServiceCenter.

您可以到服務(wù)中心領(lǐng)取退款。P:Isee.

明白了。S:Goodbye,andsorryagainfortheinconvenience.

再見，對于給您造成的不便再次表示抱歉。Notes:PreferstoPassengerSreferstoSubwayStaffP代表乘客S代表地鐵員工Trytothinkanduse

TrytothinkandusePleasetrytousethephrasesbelowtoformsomesentencesth