管理學,羅賓斯,9版,英文Robbins-fom9-09

Copyright?2021PearsonEducation,Inc.9-1Chapter9FoundationsofIndividualBehaviorLearningOutcomesIdentifythefocusandgoalsoforganizationalbehavior(OB).Explaintherolethatattitudesplayinjobperformance.Describedifferentpersonalitytheories.Copyright?2021PearsonEducation,Inc.9-2LearningOutcomes(cont.)Describeperceptionandthefactorsthatinfluenceit.Discusslearningtheoriesandtheirrelevanceinshapingbehavior.DiscusscontemporaryissuesinOB.Copyright?2021PearsonEducation,Inc.9-3Copyright?2021PearsonEducation,Inc.9-49.1Identifythefocusandgoalsoforganizationalbehavior(OB).OrganizationalBehaviorCopyright?2021PearsonEducation,Inc.9-5GoalsofOrganizationalBehaviorEmployeeproductivityAbsenteeismTurnoverOrganizationalcitizenshipbehaviorJobsatisfactionWorkplacemisbehaviorCopyright?2021PearsonEducation,Inc.9-6Copyright?2021PearsonEducation,Inc.9-79.2Explaintherolethatattitudesplayinjobperformance.AttitudesandJobPerformanceJobsatisfactionJobinvolvementOrganizationalcommitmentEmployeeengagementCopyright?2021PearsonEducation,Inc.9-8AttitudesandConsistency Cognitivedissonance: Anyincompatibilityorinconsistencybetweenattitudesorbetweenbehaviorandattitudes.Copyright?2021PearsonEducation,Inc.9-9UnderstandingAttitudes9-10Copyright?2021PearsonEducation,Inc.Copyright?2021PearsonEducation,Inc.9-119.3Describedifferentpersonalitytheories.PersonalityTheories Personality: Auniquecombinationofemotional,thought,andbehavioralpatternsthataffecthowapersonreactstosituationsandinteractswithothers.Copyright?2021PearsonEducation,Inc.9-12BigFiveModelofPersonalityTheBigFivefactorsare:ExtraversionAgreeablenessConscientiousEmotionalstabilityOpennesstoexperienceCopyright?2021PearsonEducation,Inc.9-13EmotionalIntelligence Fivedimensions:Self-awarenessSelf-managementSelf-motivationEmpathySocialskillsCopyright?2021PearsonEducation,Inc.9-14PersonalityTraits

Canpersonalitytraitspredictpracticalwork-relatedbehaviors?

Copyright?2021PearsonEducation,Inc.9-15MatchingPersonalitiesandJobsCopyright?2021PearsonEducation,Inc.9-16PersonalityTraitsAcrossCulturesCopyright?2021PearsonEducation,Inc.9-17

Nationalculturesdifferintermsofthedegreetowhichpeoplebelievetheycontroltheirenvironment.UnderstandingPersonalityJob-personcompatibilityUnderstandingdifferentapproachestoworkBeingabettermanagerCopyright?2021PearsonEducation,Inc.9-18Copyright?2021PearsonEducation,Inc.9-199.4Describeperceptionandthefactorsthatinfluenceit.PerceptionCopyright?2021PearsonEducation,Inc.9-20JudgingEmployeesCopyright?2021PearsonEducation,Inc.9-21DistortedAttributions Fundamentalattributionerror: Thetendencytounderestimatetheinfluenceofexternalfactorsandoverestimatetheinfluenceofinternalfactorswhenmakingjudgmentsaboutthebehaviorofothers. Self-servingbias: Thetendencyforindividualstoattributetheirsuccessestointernalfactorswhileputtingtheblameforfailuresonexternalfactors.Copyright?2021PearsonEducation,Inc.9-22PerceptualShortcutsCopyright?2021PearsonEducation,Inc.9-23UnderstandingPerceptionCopyright?2021PearsonEducation,Inc.9-24Employeesreacttoperception,notreality.Thepotentialforperceptualdistortionexists.Copyright?2021PearsonEducation,Inc.9-259.5Discusslearningtheoriesandtheirrelevanceinshapingbehavior.OperantConditioningCopyright?2021PearsonEducation,Inc.9-26SocialLearningTheoryCopyright?2021PearsonEducation,Inc.9-27

LearningboththroughobservationanddirectexperienceShapingBehaviorCopyright?2021PearsonEducation,Inc.9-28PositivereinforcementNegativereinforcementPunishmentExtinctionManagingEmployees’LearningCopyright?2021PearsonEducation,Inc.9-29Watchwhatyoureward.Watchwhatyoudo.Copyright?2021PearsonEducation,Inc.9-309.6DiscusscontemporaryissuesinOB.ContemporaryIssuesCopyright?2021PearsonEducation,Inc.9-31ManagerialChallengesCopyright?202