《旅游英語》課件-機(jī)場(chǎng)接團(tuán)

Englishfortourism英語旅游學(xué)校：Scene01MeetingATourGroupattheAirportBackgroundJanetJinisasenior（高級(jí)）internationaltourguideofBeijingSunshineInternationalTravelService.ShewasinformedthedaybeforeyesterdaythatatourgroupfromtheU.S.AwillcometoBeijingtoday,July6,2022.ThegroupwilltravelaroundBeijing.JanetJinisassigned（安排）tobethegroup’slocalguide.Today,JanetwillgotoBeijingInternationalAirportandmeetthegrouponarrival.

ThepeopleJanetJin,thelocalguideofthetour,isgoingtomeettheTouristsonarrivalDanielBlack,theteamleaderofthetourgroupTouristsfromtheU.S.A.,willarriveattheairporttoday.While-viewingDiscussandtrytoanswerthequestion:ASatourguide,howtomeetatourgrouponarrival?

TaskAnalysis（機(jī)場(chǎng)接團(tuán)的工作流程、內(nèi)容要點(diǎn)）Step1Step2Step3Step4Step5TomakeenoughpreparationsToIdentifythetourgroupassoonaspossibleTotakeuprelatedmattersToleadthetourgrouptogotothecoachToassistthetouriststogetonthebusproperlyandcountingheadstomakesurenoonegetslost.Preparations(Aretheseenough?)ArrivingattheairporthalfanhourearlierPreparationsGettoknow

thelevelandspecialrequirementsofthegroup,andmakespecificpreparations.Inparticular,writedownthenameandcontactinformationofthetourleaderaswellasthetelephoneofthehotelwhereyouaregoingtocheckin.(2)Beforeleavingtomeettheflight,calltheairlinefirsttobesureitisontime.(3)Contactthebusdriver,informhim/herofthestartingtimeandmeetingplace.Preparations(4)Checkthatyouhavethefollowing:Travelserviceplan,travelbrochures（小冊(cè)子）,microphone,itinerary(inChinese)forthedriver,typed（打?。﹊tineraryinEnglishforalltourmembers(ifpossible),logomapofyourcity,travelservicebussign,expensereportsheets,identificationcard.(5)Checkthatyouhaveallneededpersonalbelongings.(6)Besuretowearyourtravelservicenametagfromhereon.(7)Arriveattheairporthalfanhourearlier.Identifythetourgroup231standinginavisibleplacenearthecustomsareaholdawelcomeboardhighlyinthehandsidentifythetourgroupaccordingtothecharacteristicsofdifferentnationalities,clothesorthelogoetc.Takeuprelatedmatters（1）Tocheckthegroup’snameanditsnumber,theforeignorganizingtravelagencyandtheteamleader’sname（2）Tomakeself-introductionandexpressingwelcome（3）Tomakesurethenumberofarrivedtourists（4）Tochecktheluggageleadthetourgrouptothecoach020103Askingthetouriststofollowtheguideand

minding

themattersneedingattentionHoldingtheguidingflagaheadandleadingthetouriststogotothecoachGroupoversixmustprepareaflagMakingsmalltalk

withthetouristsassistthetouriststogetonthebusEtiquettetoassist:offerbutdonotpersist0102Thebestplacefortheguidetostayat

Showing

wheretoputoncarry-on

luggageBeingthelastonetogetonthebusCounting

againthenumberofthetourists0304StandingbythedooronthefrontofthecoachWhile-viewingMethodsofcountingtourists010203Punchtickets（打孔票）:Theguidestaysattheappropriateplace(doorofthebus,e.g.),whenthetouristspassedby,getsdownthenumberofthetouristssecretly.Retrograde（倒序的）:Theguidecountsthenumberfromthebeginningofthequeue（隊(duì)伍）,walksintheoppositeofthetourists,countstheheadsaspassingby.

Countseats:Theguidecountstheseatsbeforehand,afterallthetouristssitdown,countstheemptyseats.Summary—meettouristsTaskMeetingatouruponarrivalTask(1)MakingadequatepreparationTask(2)ldentifyingthetourgroupTask(3)Takinguprelatedmat