鐵路旅客運輸服務(wù)Railwaypassengertrans

（Railwaypassengertransportservices）鐵路旅客運輸服務(wù)內(nèi)容文字：≥16號層級序號

一、1.（1）01①Servicespareparts(EMU)服務(wù)備品（動車組）相關(guān)知識Therelevantknowledge動車組列車服務(wù)備品、材料等符合國家環(huán)保規(guī)定，質(zhì)量符合要求，色調(diào)與車內(nèi)環(huán)境相協(xié)調(diào)。Emutrainservicesparematerialsmeetthenationalenvironmentalprotectionregulations,qualityrequirements,colorandinteriorenvironmentinharmony.服務(wù)備品（ServiceProvisions）服務(wù)備品齊全，干凈整潔，定位擺放。布制、易耗備品備用充足，保證使用。布制備品按附錄規(guī)定的時間使用和換洗，有啟用時間（年、月）標(biāo)志。Theservicesparepartsarecomplete,cleanandtidy,andtheclothconsumablesparepartsarelocatedandplacedinsufficientreserve.Ensurethattheclothsparepartsareusedandchangedaccordingtothetimespecifiedintheappendix,itismarkedwiththeopeningtime(year,month).服務(wù)備品（ServiceProvisions）1234軟臥車Softsleeper56軟臥代座車Softsleepercar商務(wù)座車Businesscar特、一、二等座車Special,first,secondclasscar餐車、洗臉間Diningcar,washroom廁所Toilet服務(wù)備品（ServiceProvisions）Softsleeper(includingadvancedsoftsleeper)服務(wù)備品（ServiceProvisions）包房內(nèi)有被套、被芯、枕套、枕芯、床單、墊毯、臥鋪套、靠背套、茶幾布、一次性拖鞋、衣架、不銹鋼果皮盤、帶蓋垃圾桶、熱水瓶、面巾紙盒及服務(wù)指南、免費讀物。備有托盤、熱水瓶和一次性硬質(zhì)塑料水杯。Quiltcoverpillowcasepillowcorebedsheetcushionblanketsleepercoverbackrestcoverteatableclothdisposableslippershangerstainlesssteelpeeltraywithlidtrashbinhotwaterbottlefacetowelpaperboxandserviceguidefreereadingmaterials.Equippedwithtraythermosandharddisposableplasticcups.軟臥車（含高級軟臥車）Softsleepercar服務(wù)備品（ServiceProvisions）Therearesleepercoverbackrestcoverstainlesssteelpeelplate.Thereisseatnumberplateattheoriginalshopnumberplateonthedoorframeoftheprivateroom.Equippedwithhotwaterbottlesandharddisposableplasticcups.包房內(nèi)有臥鋪套、靠背套、不銹鋼果皮盤。包房門框上原鋪位號牌處有座席號牌。備有熱水瓶和一次性硬質(zhì)塑料水杯。軟臥代座車Businesscar服務(wù)備品（ServiceProvisions）Towelsareprovidedandtoothpicksareprovidedwithnapkins.Thereareearplugs,cushions,shoecovers,disposableslippers,cleaningbagsandspecialserviceitems,serviceguideandfreereadingmaterials.Comewithcoldblanket,earphone,eyemask,tray,hotwaterbottleanddisposablehardplasticwatercup.提供小毛巾，就餐時提供餐巾紙、牙簽。有耳塞、靠墊、鞋套、一次性拖鞋、清潔袋和專項服務(wù)項目單、服務(wù)指南、免費讀物。備有防寒毯、耳機、眼罩、托盤、熱水瓶和一次性硬質(zhì)塑料水杯。商務(wù)座車Special,first,secondclasscar服務(wù)備品（ServiceProvisions）Therearefreereadingmaterialsandserviceguidesinthecleaningbag,placedintheseatbackpocketorotherdesignatedlocation.Aseatcoverheadrestpiece;Premiumcarseatshaveheadrest.有清潔袋、免費讀物和服務(wù)指南，放置在座椅靠背袋內(nèi)或其他指定位置。有座椅套、頭枕片；特、一等座車座椅有頭枕。特、一、二等座車Special,firstandsecondclasscars服務(wù)備品（ServiceProvisions）Electricteastovewithpapercupholder,therearedisposablepapercups.Thecabincrewisequippedwithearplugsforthermosbottlesandrigiddisposableplasticcups.電茶爐配有紙杯架的，有一次性紙杯。乘務(wù)組備有熱水瓶、耳塞和一次性硬質(zhì)塑料水杯。特、一、二等座車Diningcar,washroom服務(wù)備品（ServiceProvisions）Haveaseatcover.Trucktrayhotwaterbottledisposablehardplasticcups.Havenapkinsandtoothpicks.ThereareLiquidsoapandtoiletpaper(orhanddryer)inthefacewashingroom.有座椅套。有售貨車、托盤、熱水瓶、一次性硬質(zhì)塑料水杯。備有餐巾紙、牙簽。洗臉間有洗手液、擦手紙（或干手器）。餐車、洗臉間Toilet服務(wù)備品（ServiceProvisions）Thereisbalmyboxinsidetoiletandwatersolubletoiletpapertowipetoiletpaper,sitimplementhasone-timesitwasher,balmyballisplacedinsideurinal.廁所內(nèi)有芳香盒和水溶性好的衛(wèi)生紙、擦手紙，坐便器有一次性坐便墊圈，小便池內(nèi)放置芳香球。廁所

Close-fittingbedding(quiltcover,bedsheet,pillowcase)andheadrestpiecesaredry,cleanandsmooth,withoutstainsanddamage.Usedandunusedbeddingarefoldedneatlyandbaggedseparately.Beddingbagwaterproof,wear-resistant,clean,nodamage.Classificationwashingofclose-fittingbeddingandotherclothaccessories;Washing,storage,shipmentandreplacementwithoutlanding,nopollution.

貼身臥具（被套、床單、枕套）和頭枕片干燥、清潔、平整，無污漬、無破損，已使用與未使用的折疊整齊，分別裝袋保管。臥具袋防水、耐磨，干凈，無破損。貼身臥具與其他布質(zhì)備品分類洗滌；洗滌、存儲、裝運及更換不落地、無污染。服務(wù)備品（ServiceProvisions）

Sleepingcarcushionblanket,quiltcore,pillowcoreandothernon-close-fittingbeddingsparepartsdry,clean,nostains,nodamage,regulardrying.

Quiltcore,pillowcorefirstaddpackagecover,andthenusequiltcover,pillowcase.

Cleanthepackageregularlyandkeepitdryandtidy.

臥車墊毯、被芯、枕芯等非貼身臥具備品干燥、清潔，無污漬、無破損，定期晾曬。被芯、枕芯先加裝包裹套，再使用被套、枕套。包裹套定期清洗，保持干燥整潔。服務(wù)備品（ServiceProvisions）

Clothsparepartsarepositionedandstoredinthestorage(storage)cabinet.Ifthereisnostorage(storage)cabinetorthestorage(storage)cabinetcapacityisinsufficient,thesoftsleepershallbepositionedunderBerth3,7and11.

布制備品定位存放在儲物（藏）柜內(nèi)。無儲物（藏）柜或儲物（藏）柜容量不足的，軟臥車定位放置在3、7、11號臥鋪下。服務(wù)備品（ServiceProvisions）

Therearespecialcleaningtoolsforthetoilet,whichareseparatedfromthecleaningtoolsinthecarandstoredinthecleaningcabinet;LocationofnocleaningcabinetConcealedstorageofbusinessseat,superiorseatandfirst-classseatNocleaningtoolsarestoredinthepassengercompartment.Cleaningtoolsanddetergentmaterialsmeettherequirements.Thecleaningbagconformstothespecificationsandhaswaterproofbearingperformance.

有廁所專用清掃工具，與車內(nèi)清掃工具分開定位存放在清潔柜內(nèi)；無清潔柜的定位隱蔽存放。商務(wù)座、特等座、一等座車廂客室內(nèi)不存放清潔工具。清掃工具、清潔劑材質(zhì)符合規(guī)定。清潔袋質(zhì)地、規(guī)格符合規(guī)定，具有防水、承重性能。服務(wù)備品（ServiceProvisions）

Eachstandardtruckisequippedwith2garbagecarts,garbagebagsusedingarbagecartsdustbins(buckets),garbagebagsinlinewiththenationalstandard,printedwiththelogooftheuserunit,anddustbins(buckets)specificationsmatch,thicknessisnotlessthan0.025mm.

每標(biāo)準(zhǔn)編組車底配備2輛垃圾小推車，垃圾小推車、垃圾箱（桶）內(nèi)用垃圾袋，垃圾袋符合國家標(biāo)準(zhǔn)，印有使用單位標(biāo)志，與垃圾箱（桶）規(guī)格匹配，厚度不小于0.025毫米。服務(wù)備品（ServiceProvisions）

Thetrainisequippedwithticketscissors,ticketreplenishingmachine,hand-hel