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CONSUMER&
BRANDBrandKPIs
for
toys
&
babyonlineshops:
windeln
in
GermanyConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
3750Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
windeln’s
performance
inthetoys&babyonlineshop
market.Fieldwork:March-April
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofDecember202491%
of
windeln
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??windeln’s
branding
resonates
more
with
Millennials?windeln
generally
appealstowomen
more
than
men?windeln
ranksoutsidetheTop10
inawareness
withinthe
toys&baby
online
shopmarket?Thepopularity
ratingof
windeln
is
9%?Among
windeln
enthusiasts,47%
fallunderthehigh-income
category?windeln
ranksoutsidetheTop10
inusage?Interms
of
loyalty,windeln
issecond
inGermany?windeln
hasascore
of
2%
formedia
buzz?Consumers
want
theirtoys&babyonlineshopbrandstohavehighvalue,reliability,
and
friendliness3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
windeln
at
91%Brand
profile:
snapshotBrand
performance
of
windeln
inGermany91%21%9%4%2%AwarenessPopularityUsageLoyaltyBuzz5Notes:Toys&baby
online
shops
‘a(chǎn)wareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents
(awareness),
n=257,
respondents
who
know
the
individual
brand
(popularity),
n=257,respondents
who
know
the
individual
brand
(usage),
n=11,
respondents
who
have
used
the
individual
brand
(loyalty),
n=257,
respondents
who
know
the
individual
brand(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024windeln’s
branding
resonates
more
with
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations50%Withthatinmind,when
looking
atthe
shareofconsumers
who
likewindeln
bygeneration
versus
theshareof
industryusers
ingeneral,
we
cansee
thatwindeln
islikedby0%
ofBaby
boomers
and
14%
ofGen
Xers,
whereas
thetotalshare
ofindustryusers
is8%
and
27%,
respectively.37%36%28%27%ForMillennials
andGen
Z,
50%
and
36%
feel
positivelytowards
windeln,
versus
37%
and
28%.
Socurrently,
forwindeln,
Millennials
connect
most
with
theirbrandcompared
to
theoverall
industryuser.14%8%0%Baby
BoomerIndustryuserGen
ZMillennialsGen
XBrand
enthusiast6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestotoys
&baby
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=22,
windeln
enthusiast,
n=859,
toys&baby
online
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024windeln
generally
appeals
to
women
more
than
menBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
windeln
shows
thatwomen
are
more
likely
tohaveanaffinity
with
thebrand
compared
tomen.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesof7%9%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
windeln
hasasimilarproportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.49%51%64%
ofwomen
likewindeln
compared
to36%
ofmen,
whereas
for
the
overallindustry,51%
of
men
usetoys&babyonlineshopscompared
to
49%
ofwomen.64%86%91%9%
of
windeln
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to7%
amongindustryusers
overall.36%Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
toys&baby
online
shops,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;Base:
n=22,windeln
enthusiast,
n=859,
toys&baby
online
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
windeln
enthusiasts,
47%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.14%Single22%34%32%26%47%CoupleSingleparentNuclear47%
ofwindeln
enthusiastsare
fromhigh-income
households.windeln’s
brandisgenerally
enjoyedmore
byconsumers
who
arepartof
anuclearhousehold,
36%
of
windelnenthusiastshavethiscurrent
livingsituation.5%8%36%34%31%18%26%Multi-generational0%3%35%5%ExtendedOther12%9%4%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
toys&baby
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=22,
windeln
enthusiast,
n=859,toys&baby
online
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
toys
&
baby
online
shop
brands
to
have
high
value,reliability,
and
friendlinessBrand
profile:
qualitiesQualitiesuserswant
from
toys
&babyonlineshopbrandsFortoys&baby
online
shops,the
topthree
qualitiesusers
want
from
abrandarehighvalue,reliability,
andfriendliness.Authenticity100%Thrill/ExcitementSustainabilityBoldnessCleverness80%60%40%20%0%windeln
users
alsoappreciate
these
keyattributes,indicating
windeln
exudesthese
qualities.SocialresponsibilityCoolnessThequalitiesthatwindeln
enthusiastsareleast
focused
on
areboldness
andthrill/excitement.ReliabilityExclusivitywindeln
shouldwork
onpromotingfriendliness
toconvert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
toys&baby
online
shops,
which
ofthese
aspects
are
mostimportant
to
you?”;Multi
Pick;“When
it
comesto
toys&baby
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
itcomesto
toys
&baby
online
shops,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=11,
windeln
users’,n=22,
windeln
enthusiast,
n=859,
toys
&baby
online
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
windeln
fans,
45%
state
that
they
get
excited
about
toys
&
baby
onlineshopsBrand
profile:
attitudesWhat
doconsumersthink
oftoys
&babyonlineshopsin
general?50%45%45%32%32%32%30%22%16%16%16%14%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trust
abouttoys&baby
topicsrelating
toIget
excitedIliketotalkaboutonlineshopstoys&babyonlineshopsBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
toys
&baby
online
shops
do
youagree
with?”;
Multi
Pick;“When
it
comesto
toys
&baby
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=22,
windeln
enthusiast,n=859,
toys
&baby
online
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1191%
of
windeln
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
toys&baby
online
shops,theaverage
awareness
of
abrandinGermany
is49%.Awareness
ofwindeln,
however,
is
at21%.Awareness9%
of
German
toys&babyonlineshop
userssay
theylikewindeln,
compared
to
anindustryaverage
brandpopularity
of28%.4%
of
industryusers
inGermany
say
theyusewindeln,with
the
average
usageofabrandat17%.BuzzPopularity91%
ofbrandusers
saytheywould
usethe
brandagain,compared
toanaverage
loyalty
score
of
69%.windeln
hasbeen
noticed
less
inthe
media
comparedtootherbrands,with
a“Buzz”
score
of
2%
comparedto17%.Sooverall,
the
results
showtheir
performance
tobebelow
average
compared
to
theindustry.LoyaltyBrandUsageIndustryaverage12
Notes:Toys&baby
online
shops
‘a(chǎn)wareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents
(awareness),
n=257,
respondents
who
know
the
individual
brand
(popularity),
n=257,respondents
who
know
the
individual
brand
(usage),
n=11,
respondents
who
have
used
the
individual
brand
(loyalty),
n=257,
respondents
who
know
the
individual
brand(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024windeln
ranks
outside
the
Top
10
in
awareness
within
the
toys
&
baby
onlineshop
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofwindelnRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Amazon93%90%89%84%79%76%73%56%50%42%21%2LEGO3otto.de4PlaymobilErnsting's
familyRavensburgerTEMU5Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.678baby-walzBabyOneJAKO-OOutofallrespondents,
21%
were
aware
of
windeln.Thisranksthemoutsidethe
Top
10
compared
tootherbrandssurveyed
inthismarket.79%9AwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,248,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
windeln
is
9%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofwindelnRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.9%1Amazon60%51%43%39%35%31%28%28%28%26%2LEGO3RavensburgerPlaymobilErnsting's
familyotto.de4Outofconsumers
who
knew
thebrand,
9%
saidtheyliked
windeln.
Thisranksthemoutside
the
Top
10compared
to
other
brandssurveyed
inthismarket.567BabyOne8Puzzle.deHansNaturbaby-walz91%9PopularityN/A1014
Notes:“When
it
comesto
toys&baby
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=257,
respondentswho
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024windeln
ranks
outside
the
Top
10
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofwindelnRank#
BrandUsage
%50%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
toys&babyonlineshops,which
of
the
following
brandshaveyou
used
inthepast12
months?”.4%1Amazon2LEGO26%3HansNaturErnsting's
familyotto.de22%Outofconsumers
who
knew
thebrand,
4%
saidtheyused
windeln.
ThisranksthemoutsidetheTop10compared
to
other
brandssurveyed
inthismarket.421%519%6TEMU17%7jollyroom.debabyartikel.degreenstoriesRavensburger17%817%917%96%UsageN/A1016%15
Notes:“When
it
comesto
toys&baby
online
shops,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;
Base:n=257,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,
windeln
is
second
in
GermanyBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofwindeln’sconsumersRank#
BrandLoyalty
%91%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.9%1Amazon2windeln91%3ROFU85%4LEGO84%5TEMU83%6Ernsting's
familyPlaymobilRavensburgerotto.de79%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
toys&babyonlineshops,which
of
the
following
brandsareyoulikely
to
useagaininthe
future?”.778%875%91%N/A975%Outofrespondents
whohaveused
windeln,
91%
saidthey
would
usethebrand
again.Loyalty10vertbaudet74%16
Notes:“When
it
comesto
toys&baby
online
shops,
which
ofthe
following
brands
are
youlikely
to
use
againin
the
future?”;MultiPick;Base:n=11,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024windeln
has
a
score
of
2%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofwindelnRank#
BrandBuzz%47%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.2%1Amazon2LEGO27%3Ernsting's
familyTEMU27%Outofconsumers
who
knew
thebrand,
2%
saidtheyhadheardaboutwindeln
inthe
media.
ThisranksthemoutsidetheTop10
compared
to
other
brandssurveyed
inthismarket.426%5otto.de22%6babyartikel.dePlaymobilBabyOnegreenstoriesHansNatur20%718%816%916%98%BuzzN/A1015%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=257,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthoppor
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