《英語中高職貫通》課件-lesson 2

WarmingUpMatchtheserviceswiththesymbolsthatareoftenseeninChinesehotels.

Services1.roomservice2.laundry3.gymnasium4.hairdressingandbeautysalon5.check-in；reception6.businesscenter7.leftluggage8.emergencyexitbfhgdaecHotelServicesTranslatethewordsandphrases.1.roomservice2.mini-barintheguestroom3.transportservice4.laundry5.medicalhelp6.entertainmentatthebarorrestaurant7.shoe-cleaning8.wake-upcall9.boutique10.hairdressingandbeautysalon11.fitnesscenter12.concierge送餐服務(wù)賓館客房內(nèi)的小冰箱，或稱作小酒吧交通服務(wù)洗衣醫(yī)療幫助社交娛樂、喝酒的場所擦鞋叫醒服務(wù)時裝店美容美發(fā)健身中心禮賓TwostudentsareinvolvedinacompetitionofHotelServiceKnowledge.Theycompetetogivethecorrectanswertothequestionsaskedbytheirteacher.Listenandfindouttheoutcomeofthegame.Studythetableandguesswhatwouldbesuitableforeachblank.Thefirstonehasbeendoneasanexample.Acustomerwantstoknowaboutthebusestotheairport.roomserviceAcustomerwantstohavehershoescleaned.conciergeboutiqueActivity：ClassCompetition.Workingroupsofthree.Selectfivecustomer’sneedsandasktwootherstudentstoanswer.Givethreepointsforacorrectanswerandzeroforanincorrectone.Youmayusethisworksheettorecordthescoresofthecompetition.e.g.A:Acustomerwouldliketohavebreakfastinherroom.Whatistheservice?B:Roomservice.A:Yes,you’reright.Languagework:Readthesepairsofsentences.Whichsentenceiscorrectineachpair?(Itispossiblethatbotharecorrect/incorrect.)e.g.□a.Dadtoldmygrandmathathewouldhavehertelevisionrepairedsoon.□b.Theshopassistantpromisedthattheywouldhavethefurnituretodeliverhome.1.□a.Themanagersaidthathewouldhavetheworkdonewithintwohours.□b.Trytospeakslowlyinordertohaveyourselfunderstanding.2.□a.Thebossoftenhasthemworkedfor14hoursaday.□b.I’llhavesomeonerepairthebikeforyou.3.□a.I’llhavealunchwithmyfriendtoday.□b.Wouldyoupleasehavelookatthispicture?4.□a.Didyouhavegooddayyesterday?□b.Haveyouhadthesuppernow?√√√Neitherofthesentencesiscorrect.Neitherofthesentencesiscorrect.Learnthefollowingdialogswithyourpartner.Dialog1CheckinginA:Goodevening.B:Goodevening.IhaveareservationunderthenameofCarolSmith.A:(Checkinginthecomputer)Justaminute,please...Yes...Asingleroomforthreenights,andyouwillstayhereuntilthe27th?B:That’sright.A:Here’sthekeytoyourroom.It’s301,andyouhavetopay200yuanforthedeposit,whichwillbecreditedtoyourbillwhenyoucheckout.B:Sure,canIuseacreditcardforthedeposit?A:Noproblem.AnythingelseIcanhelpyouwith?B:CanIhaveacopyofthishotelbooklettofindotherservices?A:Certainly,Madam.Pleasehelpyourselfandenjoyyourstayatourhotel.Thankyou.Dialog2AskingforHotelServicesB:Excuseme.C:Yes,Madam?B:I’dliketohavethislaundrydone.C:Noproblem.Letmefillupthisformforyourlaundry.B:Iwantthissweaterwashedbyhandincoldwater.Itmightshrinkotherwise.C:(Writing)Byhand...incoldwater.B:Howmuchdoesthisservicecost?C:Itcosts20yuanforeachpiecebyhandwash,andthechargewillbecreditedtoyourbill.B:Whenwillitbedeliveredback?C:Bytomorrow12:30.B:Thankyouverymuch.C:You’rewelcome.Makedialogswithyourpartneraccordingtothegivensituations.Situation1:CarolSmithhasstayedatthehotelforthreenights.Sheischeckingoutatthefrontdesknow.MakeadialogbetweenCarolandthereceptionist.Situation2:CarolSmithwantstohaveamorningcallserviceatsix.MakeatelephonedialogbetweenCarolSmithandthefrontdeskclerk.Workinsmallgroups,talkingaboutanyproblemsthatpeoplemaymeetwhilestayingatahotel.Listthreepossibleproblemsandreportthemtotheclassforsolutions.1.2.3.

●EuropeanDiningStepintotheEuropeanDining’swarmandrelaxingroom,andenjoythefreshsmellandrichtasteoftrueEuropeanfood.Ourinternationalchefscookfamoushealthyandtastydishes.

●SuYuanLocatedonthesecondfloor,SuYuanoffersbestfoodcookedbyCantonesemasterchefs.Cookedwithspecialskills,ourdimsumonweekendsisanexcellentexperience.Enjoyourseasonalspecialtiesandbarbecueditems.Privateroomsareavailable.

●SichuanCourtIfyoupreferspicyfood,visitourSichuanCourt.Locatedonthe39thfloor,therestaurantoffersabeautifulviewofthecity.●SkyBarAfterahardday’swork,adrinkorapieceofsoftmusicattheSkyBaronthetopofourtowerwillnotonlyofferyouthecolorfullightsofShanghai,butalsoputeverythingintherightplaceforyou.

●TeppanGrillLocatedinsidetheFlowerHall,thefineartofJapanesecooking—JapaneseTeppanyakispecializesinmeats,seafood,andvegetables.Answerthefollowingquestions.1.What’sthepurposeofthispassage?

2.WhatkindoffooddoesSichuanCourtserve?

3.WhatkindofservicedoesSkyBarprovide?Workinsmallgroupstodiscussthenamesoftypicaldishesofthesecuisines(nameatleasttwodishesforeach).ThepurposeofthispassageistointroducedifferentstylesoffoodprovidedintheMarriottHotelofShanghai.SichuanCourtprovidescustomerswithspicyfood.InSkyBar,thecustomerscanhavedrinkswhilelisteningtosoftmusicandenjoyingthebeautifulnightviewsofShanghai.Workinsmallgroupstodiscussthenamesoftypicaldishesofthesecuisines(nameatleasttwodishesforeach).1.Sichuancuisine:MapoTofu,fish-flavoredpork,spicypickles,KungPaoChicken

2.Europeancuisine:steak,scrambledeggs,CaesarSalad,grilledshrimps,seafoodchowder3.Cantonesecuisine:dimsum,barbecuedseafood,steamedfish4.Japanesecuisine:Teppangrill,sashimi,sushiStudythetwoe-mails.Reservationoffice,I’dliketoreserveasingleroomwithabathroomandthreedoubleroomswithbathrooms.WewillstayforsixnightsfromSeptember10thto15th.Pleaseletmeknowwhetherroomsareavailableandhowmuchdepositisforthereservation.Thankyou.Yours,KathyLapin1.KathyLapine-mailsthehoteltomakeareservation.DearMsLapin,ThankyouforyourletterofAugust10th.IregretthatwearefullybookedfortheperiodSeptember10th-15th,andarethereforeunabletoofferyouaccommodation.MayIsuggestthatyoutryourotherbranchinShanghai?Thecontactinformationis:399NanjingXiLuShanghai,200003Telax-mail:inquiry@I’msorrywecannothelpyouatthemoment,buthopethatyouwillstaywithusthenexttimeyoucometoShanghai.Yourssincerely,T.CohenT.CohenMarketingManager2.Themarketingmanagerofthehotelrepliestothee-mail.Completethefollowinge-mail.

DearMr.Stevenson,

（1）you（2）

yourinquiryofMay1st.I（3）

thatouraccommodationisfully（4）forthe（5）

July1st-4th.Iamafraidwecannottherefore（6）

youinthisinstance.MayI（7）

thatyou（8）

to（9）

areservationinouro