2025年外貿(mào)跟單員職業(yè)資格考試試卷：外貿(mào)跟單英語溝通技巧試題

2025年外貿(mào)跟單員職業(yè)資格考試試卷：外貿(mào)跟單英語溝通技巧試題考試時(shí)間：______分鐘總分：______分姓名：______一、單項(xiàng)選擇題要求：從下列各題的四個(gè)選項(xiàng)中，選出最符合題意的答案。1.下列哪個(gè)詞組表示“確認(rèn)收貨”？A.ConfirmreceiptB.ReceiveconfirmationC.ConfirmshipmentD.Acknowledgereceipt2.在郵件中，以下哪句話表示“我們需要確認(rèn)訂單細(xì)節(jié)”？A.Weneedtoconfirmtheorderdetails.B.Wewanttoensuretheorderdetails.C.Wewouldliketoverifytheorderdetails.D.Werequiretheorderdetailstobeconfirmed.3.以下哪個(gè)詞組表示“立即回復(fù)”？A.ImmediatereplyB.PromptresponseC.QuickresponseD.Assoonaspossible4.在郵件中，以下哪句話表示“我們期待您的回復(fù)”？A.Welookforwardtoyourreply.B.Weexpectyourresponse.C.Weawaityourresponse.D.Wehopeforyourreply.5.以下哪個(gè)詞組表示“非常感謝”？A.VerythankyouB.HighlyappreciateC.ExtremelygratefulD.Muchthanks6.在郵件中，以下哪句話表示“我們非常滿意”？A.Weareverysatisfied.B.Wearehighlypleased.C.Weareextremelycontent.D.Wearemuchpleased.7.以下哪個(gè)詞組表示“請(qǐng)?zhí)峁└嘈畔ⅰ?？A.Pleaseprovidemoreinformation.B.Pleasegiveusmoredetails.C.Pleaseofferadditionalinformation.D.Pleasesupplymoredata.8.在郵件中，以下哪句話表示“我們理解您的擔(dān)憂”？A.Weunderstandyourconcerns.B.Werecognizeyourworries.C.Weacknowledgeyourfears.D.Weappreciateyourapprehensions.9.以下哪個(gè)詞組表示“我們期待您的建議”？A.Welookforwardtoyoursuggestions.B.Weawaityouradvice.C.Weexpectyourrecommendations.D.Wehopeforyourproposals.10.在郵件中，以下哪句話表示“我們感謝您的合作”？A.Wethankyouforyourcooperation.B.Weappreciateyourcollaboration.C.Wevalueyourpartnership.D.Wearegratefulforyourteamwork.二、多項(xiàng)選擇題要求：從下列各題的四個(gè)選項(xiàng)中，選出所有符合題意的答案。1.以下哪些詞組可以表示“詢問報(bào)價(jià)”？A.AskforaquoteB.InquireaboutpricingC.RequestapricequoteD.Seekaquotation2.以下哪些詞組可以表示“確認(rèn)訂單”？A.ConfirmtheorderB.VerifytheorderC.AcknowledgetheorderD.Approvetheorder3.以下哪些詞組可以表示“感謝客戶”？A.ThankyouforyourbusinessB.WeappreciateyourpurchaseC.WevalueyourpatronageD.Wearegratefulforyoursupport4.以下哪些詞組可以表示“要求提供樣品”？A.RequestforasampleB.AskforafreesampleC.InquireaboutasampleD.Requestatrialsample5.以下哪些詞組可以表示“通知客戶訂單狀態(tài)”？A.NotifythecustomeroftheorderstatusB.UpdatethecustomerontheorderprogressC.InformthecustomerabouttheorderupdateD.Keepthecustomerinformedoftheorderstatus四、閱讀理解題要求：仔細(xì)閱讀以下短文，然后根據(jù)文章內(nèi)容回答問題。1.Thefollowingemailisfromabuyertoasellerregardingtheshipmentofgoods.Readtheemailandanswerthefollowingquestions.Subject:Urgent:ShipmentDelayDear[Seller'sName],Ihopethisemailfindsyouwell.Iamwritingtoinformyouthattheshipmentofourordernumber12345hasbeendelayedduetounforeseencircumstances.WehavebeeninformedthatthegoodswillnotarrivebytheoriginallyscheduleddateofJune15th.Thisdelayiscausingasignificantinconvenienceforusaswehaveacontractwithourcustomerthatrequiresthedeliveryofthegoodsbythatdate.Wekindlyrequestthatyoudothefollowing:1.Pleaseconfirmthenewestimatedarrivaldateforthegoods.2.Provideuswithanexplanationforthedelay.3.Suggestpossiblesolutionstominimizetheimpactofthisdelayonourbusiness.Weunderstandthatsometimesdelaysareinevitable,butweappreciateyourattentiontothismatter.Pleaseletusknowassoonaspossiblesothatwecantakethenecessaryactionsonourend.Thankyouforyourpromptresponseandcooperation.Bestregards,[Buyer'sName][Buyer'sCompany]2.Whatisthemainpurposeofthebuyer'semail?A.TorequestadiscountonthegoodsB.ToexpressdissatisfactionwiththeproductqualityC.ToinformtheselleraboutashipmentdelayD.Toinquireabouttheseller'sshippingpolicies五、完形填空題要求：根據(jù)短文內(nèi)容，從每個(gè)選項(xiàng)中選出最合適的詞填入空格。Dear[Customer'sName],Thankyouforyourrecentpurchasefrom[CompanyName].Wehopeyouaresatisfiedwithyourpurchaseandwouldliketotakethisopportunitytoprovideyouwithsomeadditionalinformation.1.Asyoumayknow,[CompanyName]iscommittedtoprovidingourcustomerswiththehighestqualityproducts.Toensureyoursatisfaction,weoffera[]warrantyonallourproducts.A.30-dayB.60-dayC.90-dayD.1-year2.Intheunlikelyeventthatyouencounteranyissueswithyourpurchase,pleasecontactourcustomerservicedepartmentat[CustomerServiceEmail]or[CustomerServicePhoneNumber].Wewilldoourbesttoresolvetheproblem[].A.quicklyB.promptlyC.speedilyD.rapidly3.Wealsovalueyourfeedbackandwelcomeanysuggestionsyoumayhaveregardingourproductsorservices.Pleasefeelfreetoemailusat[SuggestionsEmail]andletusknowhowwecanimprove.[]yourbusinessisimportanttous,andweappreciateyourcontinuedsupport.A.InfactB.MoreoverC.HoweverD.Consequently六、短文改錯(cuò)題要求：請(qǐng)根據(jù)短文內(nèi)容，找出并改正每個(gè)句子中的錯(cuò)誤。Example:HewaswaitingattheairportwhenIarrived.(He->I)1.WereceivedtheshipmentonlastMonday,butitisstillnotclearedcustoms.2.Thepackagewasdamagedduringtransit,andwehavealreadyfiledacomplaintwiththecarrier.3.Unfortunately,thequalityofthegoodsdoesnotmeetourexpectations,andweareconsideringtoreturnthem.4.Weareintheprocessofinvestigatingtheissue,andwewillinformyouassoonaswehavemoreinformation.5.Yourpromptactioninthismatterishighlyappreciated,andweareconfidentthatthissituationwillberesolvedinatimelymanner.本次試卷答案如下：一、單項(xiàng)選擇題1.A.Confirmreceipt解析：選項(xiàng)A中的“Confirmreceipt”直接表示“確認(rèn)收貨”，符合題意。2.A.Weneedtoconfirmtheorderdetails.解析：選項(xiàng)A中的“Weneedtoconfirmtheorderdetails”表示“我們需要確認(rèn)訂單細(xì)節(jié)”，符合題意。3.B.Promptresponse解析：選項(xiàng)B中的“Promptresponse”表示“立即回復(fù)”，符合題意。4.C.Weawaityourresponse.解析：選項(xiàng)C中的“Weawaityourresponse”表示“我們期待您的回復(fù)”，符合題意。5.D.Muchthanks解析：選項(xiàng)D中的“Muchthanks”表示“非常感謝”，符合題意。6.A.Weareverysatisfied.解析：選項(xiàng)A中的“Weareverysatisfied”表示“我們非常滿意”，符合題意。7.C.Pleaseofferadditionalinformation.解析：選項(xiàng)C中的“Pleaseofferadditionalinformation”表示“請(qǐng)?zhí)峁└嘈畔ⅰ?，符合題意。8.A.Weunderstandyourconcerns.解析：選項(xiàng)A中的“Weunderstandyourconcerns”表示“我們理解您的擔(dān)憂”，符合題意。9.B.Weawaityouradvice.解析：選項(xiàng)B中的“Weawaityouradvice”表示“我們期待您的建議”，符合題意。10.A.Wethankyouforyourcooperation.解析：選項(xiàng)A中的“Wethankyouforyourcooperation”表示“我們感謝您的合作”，符合題意。二、多項(xiàng)選擇題1.A.AskforaquoteB.InquireaboutpricingC.RequestapricequoteD.Seekaquotation解析：以上四個(gè)選項(xiàng)均可表示“詢問報(bào)價(jià)”，符合題意。2.A.ConfirmtheorderB.VerifytheorderC.AcknowledgetheorderD.Approvetheorder解析：以上四個(gè)選項(xiàng)均可表示“確認(rèn)訂單”，符合題意。3.A.ThankyouforyourbusinessB.WeappreciateyourpurchaseC.WevalueyourpatronageD.Wearegratefulforyoursupport解析：以上四個(gè)選項(xiàng)均可表示“感謝客戶”，符合題意。4.A.RequestforasampleB.AskforafreesampleC.InquireaboutasampleD.Requestatrialsample解析：以上四個(gè)選項(xiàng)均可表示“要求提供樣品”，符合題意。5.A.NotifythecustomeroftheorderstatusB.UpdatethecustomerontheorderprogressC.InformthecustomerabouttheorderupdateD.Keepthecustomerinformedoftheorderstatus解析：以上四個(gè)選項(xiàng)均可表示“通知客戶訂單狀態(tài)”，符合題意。四、閱讀理解題1.C.Toinformtheselleraboutashipmentdelay解析：根據(jù)郵件內(nèi)容，買家主要目的是告知賣家貨物發(fā)貨延誤的情況。五、完形填空題1.C.90-day解析：90天的保修期通常適用于一些重要產(chǎn)品，確?？蛻粼谫?gòu)買后有一定的時(shí)間來評(píng)估產(chǎn)品。2.B.promptly解析：選項(xiàng)B中的“promp