酒店常用英語口語前廳英語.doc

酒店常用英語口語：前廳部用語（1） Have you a reservation？您預(yù)訂過嗎？（2） May I have your name and room number？ 您能告訴我您的名字與房間號碼嗎？（3） Here is your room key. 給您房間鑰匙。（4） Please pay at the cashiers desk over there. 請去那邊帳臺付款。（5） Are these your baggage？ May I take them for you？ 這些是您的行李嗎？我來幫您拿，好嗎？（6） Im afraid our hotel is fully booked on that date. 對不起，我們飯店那一天的客房全部訂滿了。（7） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房間已經(jīng)確認了。我們期待著為您服務(wù)。（8） Ill cancel Mr Bells reservation from February 27th for three nights. 我將取消BELL先生從2月27日開始3個晚上的預(yù)訂。（9） May I reconfirm your departure date？ 我可以再次確認您的離店日期嗎？（10） Im sorry， madam. We dont have any vacancy at the moment. 對不起，小姐，我們現(xiàn)在沒有空房間。（12） How many pieces of luggage do you have？ 請問您有幾件行李？（13） Is there anything valuable or breakable in your bag？ 您包里有貴重或易碎物品嗎？（14） You can get your money changed at the cashiers Desk. 您可以去收款處兌換錢。（15） Could you take a message for her， please？ 你能不能為我給她留信口信？（16） Just a moment， please， sir. Ill put you through. 請稍等一下，先生。我馬上為您接通。（17） For outside calls， please press 9 first and when you hear the dialing tone， press the number you want. 打外線請先按9，聽到聲響后再按您所要的號碼。（18） How would you like to make payment， sir. 先生，請問您將如何付款？（19） Here is your change and receipt， sir. Ill send a bellman up to get your luggage. 先生，這是您的找錢和收據(jù)。我馬上叫行李員上去取您的行李。（20） The rate of your room will be paid by your host unit while the others should be at your expense.您的房費將由接待單位支付，而雜費則應(yīng)由您自己付。（21） How many copies do you need？ 您要復(fù)印幾份？（22） Can you give me your fax number， sir？請您告訴我您的傳真號碼好嗎？（23） When can I pick it up？ 我什么時間能??？禮賓部 Concierge行李生 Bell man / Bell boy門童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放處 Luggage Depository行李車 Baggage trolley司機 Driver導(dǎo)游 Tour guide電梯 Elevator洗手間 Toilet機場 Airport火車站 Railway station商場 Shopping center超市 Super market小費 Tip雨傘 Umbrella接機服務(wù) Pick-up service / Limousine service行李寄存 Check baggage叫早服務(wù) Morning call貴重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用詞匯五星級酒店Five-star hotel前廳部 Front office department總臺 Reception / Front desk總機 Operator / Service center商務(wù)中心 Business center票務(wù) Ticket service游泳池 Swimming pool西餐廳 Western restaurant中餐廳 Chinese restaurant大堂吧 Lobby lounge / 醫(yī)務(wù)室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容廳 Beauty salon多功能廳 / 會議室 Powerlong Multi-Function Hall / Meeting room停車場 Parking lot總經(jīng)理 General manager / 經(jīng)理 Manager大堂副理 Assistant manager AM賓客關(guān)系主任 Guest relation officer GRO主管 Director / 領(lǐng)班 Supervisor樓層服務(wù)員 Room boy / Room waiter總臺接待 Receptionist / 維修人員 Repairman換錢change money明信片postcard洗衣袋Laundry bag小心輕放Handle with Care / 請勿倒立Keep Top Side Up餐廳服務(wù)英語口語競賽試題(A)I Explanation(10)1,Table service餐桌服務(wù).客人坐在餐桌旁,有服務(wù)員為其提供服務(wù)的一種服務(wù)形式.2,Cuisine:菜系.取自于法語,在英語中用來指某一特定的烹飪體系.如中國菜為Chinese Cuisine. Words 15分餐飲部經(jīng)理:Food and Beverage Manager,酒精爐Chafing Dish特色烹調(diào)Regional Cooking中國白酒Spirit葡萄汽酒Sparkling Wine Translate the fowling sentences into Chinese or English.(一)漢譯英25分1,您愿意坐在哪兒Where would you like to sit2,我想要檸檬茶.1 would like tea with a slice of lemon,please.3,我們各付各的Lets go Dutch.4,請問您對用餐還滿意嗎Is everything all right with your meal5,對不起,女士,您能告訴我您的房號并出示您的房卡嗎Excuse me.madam.May l have your room card(二)英譯漢10分1,Thank you very much.Have a nice evening.非常感謝,祝您有個愉快的夜晚.2,Im sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible對不起,先生.我們現(xiàn)在沒有空餐桌,請您在酒吧稍等一下,好嗎 一有空桌子我們就馬上通知您. Answer the following question in English.(20分)中國的八大菜系是什么Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine2,中餐的烹調(diào)方法有哪些烘焙bake 煮boil 悶燉braise 炸deep fry 煎fry 炒fry 煙熏smoke清蒸steam 燴stew 烘烤roastV please introduce your Chinese restaurant to your guest.(10分)餐廳服務(wù)英語口語競賽試題(B)I Explanation(10)Banquet-宴會.宴會為多人準(zhǔn)備的正式用餐形式.通常伴有致詞和一定的儀式.Self-service自助服務(wù).有客人們自己從食品臺上取事物的一種餐廳服務(wù). Translate the follwing Words into English(15分)中餐廳Chinese Restaurant 筷子Chopsticks 芹菜Celery鱸魚Perch 免稅商店Duty Free Shop Translate he following sentences into Chinese or English.i漢譯英(25分)1,早上好!我能為您做點什么Good morning! What can l do for you2,我想來點清淡些的,你能推薦什麼嗎What would you recommend I prefer something light.3,我希望沒有打擾您.I hope Im not disturbing you.4,(餐廳)供應(yīng)時間是:早餐7點到9點.Service hours are from7:00a.m.to9:00a.m.for breakfast.5,感謝您讓這件事引起我們的注意Thank you for bringing this matter to our attention.西餐廳常用語1. Do you like to go out eating?想不想出去吃呢?有次我問老美出去吃東西怎么說, 他回答說一般出去吃飯, 他們只說 go to eat , go out eating 或是 eat out 而不會說 go to dinner, go for lunch, 也就是不需特地說中餐或是晚餐. 所以后來老美問我剛?cè)ツ牧? 我應(yīng)該要說 I just went out eating, 而不會說 I just went to dinner. 小細節(jié)多注意, 你的英文會更棒.如果要強調(diào)是去吃午餐或晚餐的話, 一般就直接說 lunch 或是 dinner. 例如人家問你, Where did you go? 你就可以答說 lunch.2. There is a Deli over there, do you like it?那里有一家 Deli (餐廳), 你喜不喜歡呢?美國的餐廳可分很多種, Restaurant 是一般的通稱, 另外常用到的有 Deli : 供應(yīng)三明治, 沙拉這種現(xiàn)成的, 不需再經(jīng)過烹調(diào)的餐廳, 例如 SUBWAY 就可以算是 Deli. 另外還有 Grill 也隨處可見, 翻譯成烤肉餐廳, 多半是提供牛排, 漢堡熱食類的食物.Deli 這個字是 delicatessen 的簡寫, 可是現(xiàn)今在美國一般只會聽到 deli 而很少聽到 delicatessen 了!3. What do you like to drink?想要喝什么?美國餐廳的習(xí)慣, 吃飯時都會點一大杯飲料, 所以侍者一定會先問你 What do you like to drink. 也有人會這么說, Can I get you something to drink?. 一般餐廳都會提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就說 Just water.值得注意的是, 在一般的速食店提到 drink 都是指 soft drink 而言. 但是一般人說到 have a drink 時, 他們多半指的是 alcoholic, 也就是含酒精的飲料. 所以如果有人問你, Come on, have a drink with us. 他絕不是要你跟他們一起喝可樂的意思, 而是要你跟他們一起喝酒啦!4. Are you ready to order or just a minute?你們準(zhǔn)備好了嗎? 還是要再等一會?通常飲料上桌之后, 大伙都還要花點時間研究一下菜單, 如果侍者看你們大概都差不多了, 他就會過來問你們, Are you ready to order or just a minute? 如果是已經(jīng)準(zhǔn)備好要點餐了, 就直接跟她說你想吃什么, 如果大家還要再研究研究, 則可以跟侍者說 Just a minute. 或是 Wait a few more minutes. 請他等一下, 他會說 OK. Ill be back. (好, 那我等下再來.)5. Do you want to separate check?你們要不要分開付帳?比如說二對夫妻出去吃飯, 大家想各自付自己的, 則你們可以主動跟侍者說 We want to separate check. 有時他們也會主動問你, Do you want to separate check? 或是 Do you want separate checks? 這樣的話帳單就會有二張. 但有些餐廳 separate check 會多收服務(wù)費, 最好先問清楚. 如果是要一起付, 則簡單地說, together 或是 one check 就可以了.6. How do you like your steak cooked?你的牛排要幾分熟?通常點牛排, 或是在高級一點的餐廳點牛肉漢堡, 服務(wù)生都會這樣問你, How do you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟: medium, 四分熟: medium rare, 三分熟: rare. 老美有時在開玩笑時也用 bloody 來代替 rare 這個字, 聽來是不是更傳神? 所以如果各位嗜食生牛肉的話, 下次不妨試試 bloody as hell 的點法. 但請注意一下 bloody 這個字在英國英語中有點類似 fxxx 的意思, 所以除非有把握不然不要拿出來亂用.記得有一次我去一家蠻高級的法國餐廳用餐, 結(jié)果我跟他要 well-done 的牛排, 結(jié)果煮出來的東西跟橡皮一樣難吃. 后來老美跟我解釋, 你摸摸自己頭上的各部位就知道你的牛排等一下煮出來是什么樣子, well-done 就是頭頂, 硬梆梆的, medium well 就是額頭, 稍微有點彈性. medium 是鼻頭, 軟軟的. rare 是下巴最柔軟的部份. 我覺得這個分法蠻實用的, 跟各位分享一下. 日 點擊數(shù)： 1484 【字體：小 大】 【收藏】前廳：1、Have you a reservation?您預(yù)定過了嗎？2、May I know your name and room number?您能告訴我您的名字與房間號嗎？3、Here is your room key給您房間鑰匙。4、Please pay at the cashiers desk over there請去那邊帳臺付款。5、Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？客房部6、Housekeeping May I come in?客房服務(wù)員，我可以進來嗎？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door請把要洗的東西放在浴室門后的洗衣袋中。8、I hope Im not disturbing you我希望沒有打擾您。9、One moment ，madam Ill bring them to you right away 等一會兒，夫人。我馬上送來。10、Ill send for an electrician（ doctor）我給您請電工（大夫）。餐飲部：11、Sit down， please Here is the menu請坐，給您菜單，先生。May I take your order， sir?您要點菜嗎？12、What would you like to have， coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with you dinner?您用餐時要喝點酒嗎？14、Service hours are：（餐廳）供應(yīng)時間是：7：00amto 9：00amfor breakfast早餐7點到9點。11：30amto1： 30pmfor lunch午餐11點半到1點半。6：30pmto 8：30pmfor dinner晚餐6點半到8點半。15、Here is the bill Please sign it這是您的帳單，請簽字。酒店銷售的不僅僅是客房，還有飲食，更重要的是服務(wù)。所以熟練掌握一些常用的銷售英語口語，對于提升酒店的水平有很大的幫助！1、What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價目表。 3、Well give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、Well offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。5、We accept your terms.我們接受您的條件。6、May I introduce myself?讓我介紹我自己。7、May I present you a litter souvenir?請接受我們的一點小紀(jì)念品。8、Lets drink to our friendship!為我們的友誼干杯！9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！ 11、How do you like Chinese food?您喜歡中國菜嗎？12、What do you think of our service?您對我們的服務(wù)有什么意見？eceiving Guests at the Airport機場接待客人常用英語口語對話Guest ( G ): Excuse me, are you the Fortune Hotel airport rep. ?Airport Representative( AR ): Yes, Mr. ?G: Im Robert Hilton from the American Andrew Rice Origin Foundation.AR: My name is Su Hui, Im here to meet you. Welcome to Shanghai!G: Glad to meet you.AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton?G: Yes. Its my very first. Im looking forward to seeing your beautiful country.AR: I hope you will have a pleasant stay here.G: Thank you. Im sure I will.AR: Is this all your baggage?G: Yes, its all here.AR: We have a car over there to take you to our hotel.G: Thats fine.AR: Let me help you with that suitcase. Shall we go?G: Yes, thank you for all your trouble.AR: No trouble at all. This way, please.酒店英語歡迎問候用語 1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次見面）Glad to meet you.很高興見到您。3、How are you?您好嗎？Fine, thanks. And you?很好，謝謝。您好嗎？4、Welcome to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來。5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）7、Have a good time!祝您過得愉快！8、*hotel, front desk. Can I help you?*飯店，前廳。您找誰？9、Sorry, Ive dialed the wrong number.對不起，我撥錯號了。10、May I speak to your general manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。11、Sorry, he is not in at the moment.對不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？12、Pardon.對不起，請再說一遍，好嗎？I beg your pardon.對不起，請再說一遍，好嗎？酒店簡單英語口語當(dāng)客人向你說明什么的時候，得體的回答也很重要。下面是一些酒店服務(wù)中常用的回答用語。1一般性的回答I see, sir. 我明白了，先生。Certainly, sir.好的，先生。2請對方再等一會兒Just a moment, please. 請稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you waiting. 很抱歉讓您久等了。Could you wait a little longer, please? 請您稍候好嗎？3要麻煩客人或是拒絕客人的要求時拒絕客人時，不要一口回絕說No.，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕沒辦法那樣做。Excuse me, sir. Please let me pass. 不好意思，先生，麻煩讓我過一下。4道歉如果是自己的錯就說I am sorry.如果是公司的錯，就說：We are sorry.I am very sorry for the delay. 很抱歉延誤了時間。I am very sorry for the inconvenience. 很抱歉造成您的不便。I would like to apologize for the mistake. 為這個錯誤我深致歉意。5客人對自己說Thank you.時回答You are welcome. 不客氣。Thank you, sir. 謝謝您，先生。Thank you very much. 非常感謝您。6交給客人某些東西時，可以說Here you are. 您要的東西在這里。Here is your room key. 這是您的房間鑰匙。Here it is. 這是您的東西。Useful Expressions1、Would you like to check out?2、Sorry to have kept you waiting, This is your bill please.3、Can I have your name and room number please?4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you.8、Ill send a bellmen up to get your luggage.9、How would you like to pay in cash or by credit card?10、This is your bill, please check it and sign here.11、Here is your change and receipt.12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning?14、Have you used any hotel services since breakfast?15、Todays exchange rate is 8.19 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.ConversationACashier: Good morning. sir. May I help you?Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now? C: Certainly. Mr Bell, please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I havent used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank you, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine. C: Thank you for your coming. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 806. Im checking out today. But my flight doesnt leave at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon? C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after12:00. G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m? C: Certainly, sir. If you speak to the bellman, hell take care of it. G: Thank you. C: Its my pleasure.賓館洗衣服務(wù)英語口語對話114Excuse me. Have you any laundry?對不起，請問有沒有要洗的衣服？115The laundry man is here to collect it.洗衣房服務(wù)員來這兒收要洗的衣服了。116If you have any, please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，請放在浴室門后的洗衣袋里。117Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.請告訴我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，干洗或縫補，還要寫明何時需要取衣服。118What if there is any laundry damage?如果你們洗衣時損壞了衣服怎么辦？119In such a case, the hotel should certainly pay for it.如果是這樣，飯店當(dāng)然應(yīng)該賠償。120Could you send someone up for my laundry, please?請問，你們能派人來收要洗的衣服嗎？121A valet will be up in a few minutes.洗熨工馬上就到。122Will the color run in the wash?洗衣時會掉色嗎？123Well dry-clean the dress.我們將干洗這條裙子。124Well stitch it before washing.我們會在洗之前把襯里縫好。125When can I have my laundry back?我何時能取回洗的衣服呢？126But would you like express service or same-day?不過，您是要快洗服務(wù)還是當(dāng)日??？127Id like this sweater to be washed by hand in cold water.這件毛衣要用冷水手洗。賓館客房服務(wù)英語口語對話99Housekeeping. May I come in?我是客房的，可以進來嗎？100When would you like me to do your room, sir?您要我什么時間來給你打掃房間呢，先生？101You can do it now if you like.如果您愿意，衷誥涂梢源蟶?/P102I would like you to go and get me a flask of hot water.我想請你給我拿一瓶開水來。103Im sorry that your flask is empty.很抱歉您的水壺空了。104May I do the turn-down service for you now?現(xiàn)在可以為您收拾房間了嗎？105Oh, thank you. But you see, we are having some friends over.噢，謝謝，但你知道我們邀請了一些朋友過來聚聚。106Could you come back in three hours?你能不能過3小時再來整理？107Certainly, madam. Ill let the overnight staff know.當(dāng)然可以，女士。我會轉(zhuǎn)告夜班服務(wù)員。108Would you tidy up a bit in the bathroom？請整理一下浴室好嗎？109Ive just taken a bath and it is quite a mess now.我剛洗了澡，那兒亂糟糟的。110Besides,please bring us a bottle of just boiled water.此外，請給我們帶瓶剛燒開的水來。111Its growing dark. Would you like me to draw the curtains for you?天黑下來了，要不要我拉上窗簾？112Is there anything I can do for you?您還有什么事要我做嗎？113Im always at your service.樂意效勞。語口語有關(guān)酒店前廳接待常用的27句英語口語！1Id like to book a double room for Tuesday next week下周二我想訂一個雙人房間。2Whats the price difference？兩種房間的價格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。4I think Ill take the one with a front view then我想我還是要陽面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我們將在星期天上午離開。7And we look forward to seeing you next Tuesday我們盼望下周二見到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。9We do have a single room available for those dates我們確實有一個單間，在這段時間可以用。10 What is the rate， please？請問房費多少？11The current rate is 50 per night現(xiàn)行房費是50美元一天。12 What services come with that？這個價格包括哪些服務(wù)項目呢？13That sounds not bad at all Ill take it聽起來還不錯。這個房間我要了。14 By the way， Id like a quiet room away from the street if the is possible順便說一下，如有可能我想要一個不臨街的安靜房間。15Welcome to our hotel歡迎光臨。16So you have got altogether four pieces of baggage？您一共帶了4件行李，是不是？17 Let me have a check again讓我再看一下。18The Reception Desk is straight ahead接待處就在前面。19After you， please你先請。20Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買到香煙？21There is a shop on the ground floor一樓有個商店。22It sells both Chinese and foreign cigarettes在那兒可買到中國香煙和外國香煙。23Can I also get some souvenirs there？也可以買到紀(jì)念品嗎？24There is a counter selling all kinds of souvenirs有個柜臺出售各種各樣的紀(jì)念品。25Excuse me，where is the restaurant？勞駕，請問飯廳在哪兒？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我們有中餐廳和西餐廳，你愿意去哪個？27Id like to try some Chinese food today今天我想嘗嘗中國菜。酒店前廳英語 （一）Welcome to our hotel.