酒店部門英語術(shù)語.doc

E.D.P(Electronic Data Processor)電腦部1. Executive Officet行政辦公室2. Human Resources Dept.人力資源部3. Front Office前廳部4. Housekeeping Dept.管家部5. Food & Beverage Dept.餐飲部6. Recreational Dept.康樂部7. Financial Dept.財務部8. Sales Dept.市場營銷部9. Security Dept.保安部10. Engineering Dept.工程部11. Waiting list等候名單12. Average room rate平均房價13. DND=Do Not Disturb請勿打擾14. VIP=Very Important Person貴賓15. Package包價服務16. No-show訂房不到17. Message留言18. Cancellation取消19. Walk-in無預訂散客20. Morning call叫醒服務21. Complain投訴22. Over booking超額預訂23. OOO=Out of Order維修房24. Lost and found 失物招領25. Room status 房間狀態(tài)26. Check in 登記入住27. Check out 結(jié)帳離店28. Reservation預訂29. Reception接待30. Operator總機話務員31. Business centre商務中心32. DDD=Domestic Direct Dial國內(nèi)直撥33. IDD=International Direct Dial國際直撥34. LDD=Local Direct Dial市話35. Suite套房36. Standard room標準間37. Double room大床間38. Mini-bar小酒吧39. Laundry service洗衣服務40. Room service送餐服務41. Menu菜單42. PA=Public Area公共區(qū)域43. DJ=Disk Jockey音控員44. Tips=To Insure Prompt Service小費45. AM=Assistant Manager大堂副理飯店專用語 HOTEL TERMS飯店組織機構(gòu) HOTEL ORGANIZAION餐飲部 Food &Beverage Department客房部 House keeping Department銷售部 Sales& Marketing Department公關部 Public Relations Department前廳部 Front Office人事部 Personnel Department保衛(wèi)部 Security Department工程部 Engineering Department洗衣部 Laundry Department工會 Trade Union財務部 Accounting Department行政部 Administration Department總經(jīng)理辦公室 Executive Office采購部 Purchasing Department* * *董事長 Chairman董事 Director總經(jīng)理 General Manager副總經(jīng)理 Assistant General Manager餐飲部經(jīng)理 Food & Beverage Department Manager餐飲部副經(jīng)理 F&B Department Assistant Manager餐廳經(jīng)理 Restaurant Manager餐廳副經(jīng)理 Restaurant Assistant Manager廚師長 Chef餐廳主管 Supervisor餐廳副主管 Assistant Supervisor餐廳領班 Captain餐廳副領班 Assistant Captain領位員 Hostess男服務員 Waiter女服務員 Waitress訂餐員 Reservation Clerk總機話務員 Operator門童 Doormen酒吧調(diào)酒師 Bartender女調(diào)酒師 Barmaid銷售代表 Representative of Sales & Marketing公關主任 Public Relations Director科長 Chief of Section辦事員 Clerk秘書 Secretary收銀員 Cashier保安員 Detective實習生 Trainer培訓生 Trainee雜工 Valet主廚 Executive Chef廚師 Cook見習廚師 Assistant Cook配菜師 Assembler面點師 Pastry Cook面包師傅 Baker廚師助手