銀行英語口語大全.doc

銀行英語口語（1）前臺咨詢：Good morning, sir, what can I do for you?您好，先生，我能為您做點(diǎn)什么呢？ I want to exchange some money/ open an account/ apply for a credit card. 我想兌換一些錢/ 開個賬戶/ 辦張信用卡。Did you bring your ID?帶身份證了么？Excuse me, could you tell me where is the counter for remittance（匯款）?請問，哪個窗口能辦理匯款？Well, please go to counter（柜臺，窗口）No. 4. 請您到4號窗口辦理。This is your number slip（叫號單），you may sit in the rest area, and wait a moment.這是您的叫號單，請到休息區(qū)稍候。Fill in this application form and line up at Window 2, please.填一下這張申請表，然后去二號窗口排隊(duì)就可以了。（2）排隊(duì)等候：Hey mister. What are you doing? Why dont you wait in line? 嘿，這位先生，你干嗎？怎么不排隊(duì)？Im sorry; I was here first, but then the clerk told me I need to go get my ID, so不好意思。我其實(shí)來得挺早的，但這兒的職員讓我去拿身份證，所以Sorry, I need the money fast. My mother is in the hospital.對不起，我急著用錢。我母親要住院。Even so, thats your own carelessness. You cant jump the line while others are waiting. 那也得怪你自己粗心。別人都排隊(duì)，不能就你自己插隊(duì)啊。Im sorry, I didnt know you were in urgent need of money. 不好意思，我不知道你急用錢。It doesnt matter. Anyway, the rules must be followed. I will go back to the end of the line.沒關(guān)系。不管怎么說，還是該按規(guī)定來。我這就站到隊(duì)尾去。（3）開戶及存款：Good morning, sir/ madam! 早上好，先生/ 女士！Id like to open a savings account and deposit some money.我想開個儲蓄帳戶然后存些錢進(jìn)去。Current or fixed accounts？活期還是定期賬戶？I think Ill open a current account.那我還是開個活期賬戶吧。Ok. Do you have ID card on you?您帶身份證了嗎？Yes. 帶了。Good. Please fill out this deposit slip（存款單）and show me your ID card. 好的，請?zhí)顚戇@張存款單然后將您的身份證給我。Here you are! 給你！Please choose a pass code of six numbers and confirm it.請輸入六位數(shù)的密碼并確認(rèn)。Alright! 好的。Ok，everything is done. Here is your bankbook（存折） and ID card. Please receive well.辦好了，這是您的存折和身份證，請收好！Thank you very much. 謝謝。Its my pleasure. Thank you for your presence. Goodbye.不客氣。感謝您的光臨，再見。（4）取款Sir/ Madam, how much do you want to draw?先生/ 女士，您要取多少錢？800 yuan/ dollars, please.800塊/ 美元，謝謝。Please enter your pin number.請輸入您的密碼。（密碼輸入中）Im sorry. The number is not correct.很抱歉，密碼輸入錯誤I cant remember it exactly. Let me see. Is this number correct?我有點(diǎn)想不起來了。讓我再想想，這個號碼對嗎？Its correct now. 這次對了。Would you please tell the balance（余額）in my account?請問我賬上還有多少錢？Yes, sir. Your balance is 11000 yuan / dollars.您賬上的余額是11000塊/ 美元。Excuse me，whats the interest rate（利率）for the savings account?請問儲蓄存款利率是多少？The interest on a currency account is 0.72% per annum, the interest rate for a three-month deposit is 3.33% per annum（每年）, for six-month 3.78%, for one year 3.78%. You may get the detailed information from that bulletin board（公告屏）or our online banking（網(wǎng)上銀行）.活期年息為0.72%，三個月定期利率為3.33%，半年定期利率為3.78%，一年定期利率為4.14%。其他的您也可以看看那里的公告屏，或者登錄我行的網(wǎng)站查詢詳細(xì)的情況。Many thanks. 謝謝。Fill out a withdrawal form (取款單), please.請?zhí)顚戇@張取款單。OK. 好的。And please sign your name here. 然后請在此處簽上您的名字。Alright！好的。Here is your money. Please check it and receive well. 這是您的錢，請收好點(diǎn)清。Thank you very much. 謝謝。Its my pleasure. Thank you for your presence. Goodbye.不客氣。感謝您的光臨，再見。（5）兌換貨幣Is there anything I can do for you?我能幫您什么忙嗎?Can I exchange some money here?我可以在這里兌換錢嗎？Certainly, what kind of currency（貨幣）do you want to change?當(dāng)然可以。您要換哪種貨幣？I want to exchange some RMB for Euro/ Dollard / Pound, please.我想用人民幣換歐元。Whats the amount youd like to change?好的，您要兌換多少呢？One thousand Euros. By the way, whats the exchange rate（匯率）for Euro?1000歐元。順便問下，歐元的匯率是多少？Its RMB10.7 for 1 Euro.歐元兌人民幣是1比10.7Oh, I see. 哦，我明白了。Please fill out this exchange memo（兌換單）in duplicate, your name and the amount you want to change.請?zhí)顚戇@張兌換單，填寫您的名字和要兌換的金額，一式兩聯(lián)Will you please show me your passport?您能出示一下護(hù)照嗎？Yes. Here it is. 好的，給您。Ok，your RMB10700 is changed into EUR1000. Here are the notes（紙鈔）and also your passport. Please check them.您的10700元兌成1000歐元，這是您的錢和護(hù)照，請核對。That is correct. Thank you. 沒錯。謝謝This is the exchange memo for your reference.兌換單給您留底。Thank you very much. 謝謝。You are welcome. 歡迎再來。（6）購買旅行支票Good morning! May I help you?早上好!有什么事情需要我?guī)兔?Yes，Id like to buy four hundred dollars worth of travelers checks, please 我想購買四百美元的旅行支票。Yes, sir. In what denomination（錢的面額）?好的,先生.要哪種面額貨幣?Four fifties and the rest tens.四張五十元的,剩下的十元的。Please sign on the top line, sir. When you need to cash the travelers checks，countersign on the bottom line.先生,請在頂端線上簽名。如果您想兌現(xiàn)旅行支票,請在底線復(fù)簽。 Ok！ 好的。 By the way, can you tell me how to spend travelers checks in China?你能告訴我在中國如何使用旅行支票嗎?Well, you can cash them in any bank, big hotel or big restaurant if you eat there, or you can purchase goods with them in big department stores. Its easy to cash them.您可在銀行,大賓館兌現(xiàn),去大飯店用餐時, 或是到大商場購物時都可以使用，兌現(xiàn)很容易的。But do I have to come back here if the checks are lost or stolen但是如支票丟失或被竊我得回來嗎？No, sir. You just make a phone call to不必,先生.您只要打個電話,號碼Then what? 接下來呢?Well direct you to the nearest location where you can get a full refund or new checks.我們會告訴您到最近的某個地點(diǎn)，去領(lǐng)取全額退款或領(lǐng)取新支票。Thank you. Ill feel a lot more comfortable with travelers checks than with cash when Im out. Goodbye.謝謝，我覺得攜帶旅行支票外出比帶現(xiàn)金要輕松得多。再見?。?）兌現(xiàn)旅行支票Good afternoon! May I help you?下午好，您有事需要幫忙嗎？ Yes, I need some more cash for my visit in China. May I cash a travelers check here?是的，我需要些現(xiàn)金，在中國觀光時使用。我能在這兒兌現(xiàn)旅行支票嗎？Of course. How much do you want to cash?當(dāng)然，您打算兌現(xiàn)多少呢？Well, I want to cash these three checks for $100 each, I think that will be enough.那么，請把每張100美圓的3張支票兌現(xiàn)，我想該夠用了。Ok，would you please countersign（復(fù)簽） them here?好的，請您將支票復(fù)簽一下。Its done. Here you are.簽好了,給你。And your passport number, please?還有您的護(hù)照號碼是多少?It is B1104698. 是B1104698。Thank you. 謝謝。（8）匯入?yún)R款Excuse me, could you tell me where is the counter for inward remittance（匯入款）?請問,哪里是匯入款柜?Yes, here it is, sir. What can I do for you?這里就是,先生.要我?guī)湍阕鍪裁?My name is John Jones.我的名字是約翰.瓊斯.Im expecting a hundred pound remittance from London. Has it arrived?我在等一筆倫敦寄予來的一百英鎊的匯款, 款到了嗎?Ill check our records, sir. But may I ask you to write down your name on this piece of paper?先生,我查查我們的記錄，但請您把名字寫在這張紙上,行嗎?All right. 好的。Mr. John Jones, sir? 約翰.瓊斯先生嗎,先生?Yes. 是的。One moment please while I check our records.請等一會兒,我查查看.Yes, your money has arrived. Its one hundred pounds.噢,您的匯款已經(jīng)到了,是一百英鎊。Weve made a credit entry to your account.我們已記入在您的賬戶上了。Thats good! 好極了。How would you like to have it, sir?您想怎樣支取這筆款呢,先生?Id like five travelers checks of twenty pounds each.我想要五張面額為二十英鎊的旅行支票.Ok. Here are your checks. Have a nice day！好的.這是您的支票。祝您度過愉快的一天！Thank you. And you too!謝謝，也祝你今天愉快?。?）匯出匯款I(lǐng) need to remit（匯款）some money to the UK. Can you do that here?我想?yún)R些錢到英國,是在這兒辦理嗎?Yes, sir. How much would you like to remit?是的,先生.您要匯多少?I want to remit GBP500（五百英鎊）to my mother in London.我要寄500英鎊去倫敦給我媽媽。Can I buy pounds sterling（英鎊）from you here?我可以在你們這兒買英鎊寄給她嗎?Certainly. 當(dāng)然可以。If your mother has an account with some bank in London, we could send a payment order to that bank，and instruct them to credit five hundred pounds to your mothers account.假如您的母親在倫敦某個銀行有賬戶, 我們可以發(fā)一個付款指令給那家銀行,指示他們在您母親的賬戶上增加五百英鎊。That sounds good. It would save me much trouble.好極了,這可免去我許多麻煩。Here is the application form for remittance. Please fill up the name and address of the beneficiary, the name of the bank, your present address here at the bottom. Be sure everything is clearly written.這是匯款申請書,請?zhí)钌鲜芤嫒说男彰偷刂?并在下面寫上銀行名稱及您現(xiàn)在的地址務(wù)必都要寫清楚。OK. Well, what does it mean for T/T,M/T and D/D?好的,嗯,T/T,M/T和D/D表示什么意思?Let me explain them to y