擴展商務英語視聽說1-8單元答案.doc

Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you havent done your homework.Part II Language FocusName: Cai Ning Personality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years financial industry experience with several companies; two years experience in an investment bankQualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping and accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1 Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager 2) Five 3) Brand Manager 4) biscuits 5) Business Administration 6) oral EnglishIV Case Analysis Hint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewers questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit “I have no weakness”.6. Too much emphasis on travel. Scripts Unit 2 Part I Listening and SpeakingTask 1 1) I havent seen you for years.2) What do you do now?3) Im in the Research and Development Department.4) I knew youd do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 2 1) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. NamesLikesDislikesJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyUnit 3 Part I Warm-up1) ensure smooth business communication 2) the purpose of your call 3) all the documents youll need 4) schedule a specific time 5) all distractions.6) confirm that you have understood each point. 7) interruptions. 8) strong accent. 9) you sound polite and agreeable. 10) the optional choice method, 11) lengthy calls. 12) smile while you are talking. Part II Listening and SpeakingTask 1F F T T F T F FTask 2 Leaving a message Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. Its urgent.Taken by: RoyPart III Viewing & SpeakingVideo 1 1. F F T T F2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail strike. I probably wont arrive until that afternoon.Video 2 1.1) A 2)C3) C4) C5) B6) C2.1) “Hold on, please. Ill connect you.”2) “Im afraid youve dialed the wrong extension.”3) “Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?”4) “Im very sorry, I didnt notice that. Ill put you through right now. Please wait a minute.”5) “Its me againMs. Mandel. Im still having trouble getting through to Henry Miller Can you help?”6) “Oh, Im terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, Id like to call the meeting to order.* First of all, lets discuss2Informal*OK, everyone is here*So, why dont we start with3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to5Informal*Right, lets get down to business* I suggest we deal with that6Formal*Well, gentleman, its a pleasure to be here today*Id like to start withTask 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder. 3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F F F T F Video 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5 Part I Listening and SpeakingTask 1 C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 1 1) George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. Its duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit. Video 21.F 2. T 3.F 4.F 5.F6.F 7.T 8.F 9.T 10.FUnit 6 Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first 4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1 B A D E CVideo 2The things that Joan Copper does badly1. She doesnt consider the audience2. She doesnt have clear objectives3. Her presentation isnt well-prepared4. There isnt a clear structure (beginning, body, end)5. she doesnt speak clearly6. she doesnt speak at the right speed7. she doesnt maintain eye contact with the audience 8. she doesnt appear confident and positive9. the visual aids arent clear and helpful10. she doesnt use the equipment professionallyUnit 7Part I Listening and Spe