英文投訴信表達及例文.doc

Dear Sir or Madam, I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommates inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely,Li MingDear Sir，I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15， far from the standard temperture range from 0 to 9。This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible？ I hope that my problem will get your kind consideration.Yours faithfully，Li MingDear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my notebook for one month from your computer and thought there were some problems: the screen is always black when I do nothing. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated.Sincerely yours,ben 親愛的先生：我寫這封信是為了讓你知道你們一個員工的服務(wù)態(tài)度。我收到你們上個月的話費單后發(fā)現(xiàn)有些計算錯誤，我覺得我被多收了兩個國際長途費用。但當我打電話詢問客服部門時，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。這樣對待客戶的態(tài)度實在讓人難以接受。我建議對這個女孩進行懲罰，另外告訴該如何對待客戶。我希望她能向我正式道歉。請早日回復。真摯的：堂娜3.必背經(jīng)典范文Dear Sir or Madam，I am writing to inform you that I wish to move into a new room next semester. I would like to have a single room， because I find the present sharing arrangement inconvenient.I am dissatisfied with my present roommate because of his inconsiderate behavior. For one thing，his friends are constantly visiting him；for another，he regularly makes calls at night. In addition，he often uses my things without asking for my permission. Under such circumstances，I find it difficult to concentrate on my studies，and I am falling behind in my assignments.I believe you will agree that the only solution is for me to move into a room of my own，where I will be free from these kinds of distractions. I would be very grateful if you could arrange a single room for me，preferably not in the same building.Sincerely yours，Tom Williams親愛的女士或先生：我寫信來是告訴您下學期我想搬到一個新房間。我想要一個單獨房間，因為我覺得現(xiàn)在這樣合住非常不方便。我之所以對我現(xiàn)在的室友不滿是因為他毫不顧及他人的行為。一方面，他老是有朋友來訪；另一方面，他夜里經(jīng)常打電話。另外，他經(jīng)常不經(jīng)過我允許就用我的東西。在這種情況下，我很難專心學習，現(xiàn)在我的成績已經(jīng)下降了。我相信您肯定同意惟一的解決辦法就是我搬到單獨的房間，那樣就沒有什么干擾了。如果您能幫我安排一個單獨的房間，最好不要在目前這個樓里，我將萬分感謝。您真摯的：湯姆威廉姆Dear Manager, I venture to write to complain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the cameras operation for only two hours. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention. Yours, Li Ming尊敬的經(jīng)理： 我冒昧給你寫這封信，投訴我上周五在您商店里購買的數(shù)碼相機的質(zhì)量問題。購買至今的五天中，各種問題一個接一個地出現(xiàn)。一方面，相繼屏幕總是黑屏，我們使用起來仿佛和傳統(tǒng)相機沒有區(qū)別。另一方面，電池的狀況也不盡人意，只能支持相機工作兩個小時。因此，我希望可以換一個相機，否則我要求退款。我希望這個問題能夠得到足夠的重視。 謹上， 李明Dear Sir, I am writing to you about a most unhappy experience. Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 oclock in the evening, but it stopped midway at 4 p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others. Where we stopped was nowhere near a village. Up until 8 oclock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us upthe bus had been fixed!I suggest that you look into this matter immediately and deal with it quickly and properly. Looking forward to your reply.Yours,Li MingComplaint Letter15complain against sb. about sth.dissatisfaction with不滿于.put up with / bear / tolerate忍受awful 糟糕的poor service糟糕的服務(wù)inconceivable不可思議的out of ones expectation令某人大失所望look into / investigate調(diào)查incident / matter 事件sanitary situation衛(wèi)生條件bad manners 不禮貌disturbance干擾nuisance 麻煩事remedy 補救solve解決recurrence再次發(fā)生1) I am writing to you to complain about .2) I am writing to express my dissatisfaction with.3) There are some problems with the flat that I wish to bring to attention. For one thing, there isFor another,.4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.結(jié)構(gòu)要點投訴信是對產(chǎn)品或服務(wù)表示不滿的信件，一般分三個部分： 1. 提出投訴內(nèi)容；2. 說明具體情況；3. 提出解決辦法。Suppose you bought a woolen scarf(圍巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.To whom it may concern,The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.I am looking forward to your early reply.Yours faithfully,Li Ming語言注意點投訴信應(yīng)重點表明投訴的原因，敘事應(yīng)客觀、準確、簡潔。最后提出的解決方法應(yīng)切實可行。在表達自己的不滿時，語言要把握分寸，不失風度。Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead. Dear Sir,I am writing to you about a most unhappy experience. Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 oclock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others. Where we stopped was nowhere near a village. Up until 8 oclock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us upthe bus had been fixed!I suggest that you look into this matter immediately and deal with it quickly and properly. Looking forward to your reply.Yours,Li MingDirections: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir,I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15, far from the standard temperture range from 0 to 9.This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully,Li Ming這封投訴信可以說寫得非常好，結(jié)構(gòu)很清晰，第一段首先肯定對方按時送貨上門的做法，隨后簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。Dear Sir: With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged. The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation. Yours sincerely, Li MingDear Mr. Chang: On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible. Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us. Sincerely yours, Li Ming一般說來，一封投訴信應(yīng)包括三個最基本的方面：1.投訴內(nèi)容。一般放在信的開頭。常用的表達法有：I am writing to you about. which I received/bought .I am going to complain about .I am sorry to have to return with this letter. which I received/bought.2.投訴原因。一般講述對商品質(zhì)量或售后服務(wù)不滿意的地方。常用的表達法有：When we checked., we noticed.When I took. out of the bag and examined. closely, I found.When I unpacked. and tried to use it, it did not work.3.希望得到的結(jié)果。常用的表達法有：Please let me know what you intend to do in this matter.I am returning. under separate post and look forward to receiving a full refund of.In view of the inconvenience that this has caused, I feel you should.Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China,消息it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours,Bu Manyi1 抱怨產(chǎn)品You should spend about 20 minutes on this task. You have bought a washing machine. First you found that the machine damaged you clothes, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the department store to complain about it. You should write at least 150 words.Dear Sir or Madam,A few months ago I purchased a washing machine (Sanyo XQB50-68) from your department store. After a few weeks I found that it had seriously damaged that clothes. I asked you to change one for me, which you did. Now I want to ask you to change this one for me again.This one does not damage my clothes any more, but I have found that it tangles the clothes seriously and when it automatically begins to spin the water out, the machine shakes so heavily that it stops by itself. In the instruction booklet you have not mentioned this defect and neither have you told the user how to solve the problem. I am quite annoyed by the fact that sometimes when I came back from work to take the clothes out to dry, they were still unwashed. When I at home. I have to tend it frequently to untwist the entangled clothes. Is that what you call your machine “fully automatic”. Please change a new one for me that will not entangle the clothes. Otherwise, I would ask you to give my money back, or I would complain to the Consumers Association.Yours sincerely,Fan Yang你應(yīng)該話費大約20分鐘在這項任務(wù)上。你買了一臺洗衣機。首先，你發(fā)現(xiàn)你的機器損壞的衣服，你也將它換了。然后，你發(fā)現(xiàn)了新的一臺嚴重繳衣服。寫信給百貨公司經(jīng)理抱怨。你應(yīng)該寫至少150字。幾個月前我從您的百貨公司購買了一臺洗衣機 (Sanyo XQB50-68)。經(jīng)過幾個星期，我發(fā)現(xiàn)它嚴重破壞衣服。我請你為我換一臺，你換了。我現(xiàn)在想請你在為我換一臺。這一個不會破壞我的衣服了，但我發(fā)現(xiàn)它嚴重的纏結(jié)衣服，當它自動將水抽干時，機器震動的更嚴重，它自己停止了。在說明書你有沒有提到這一缺陷，并也沒有告訴用戶如何解決這個問題。我很惱火,有時當我工作回來,把衣服拿去涼干,但他們?nèi)晕聪赐?。當我在家里。我不得不照料它頻繁地解開糾纏的衣服。難道這就是你叫你的機器“完全自動”。請為我換個新的，不會攪衣服。否則，我想請你給我退款，否則我會投訴到消費者協(xié)會。Yours sincerely,Fan Yang2抱怨服務(wù)質(zhì)量You should spend about 20 minutes on this task. You went shopping one day and had received very bad service in a shop. You want to complain to the boss. Write a letter to complain about the had service. You should write at least 150 words.Dear Sir or Madam,Much of my regret, I write this to place a complaint against one of your shop-assistants about his had service. Yesterday morning about 10 oclock my husband, I and a lady friend of ours came to your shop with the intention to buy some souvenirs. One of the shop-assistants, whose badge we could decide which one to buy. Under the circumstances, it was the shop-assistants duty to do what was asked or to explain why he was unable to comply with such a request. Instead of minding his duty and acting in a polite, he turned a deaf ear to our request and walked away murmuring in a sarcastic manner.We wish you would look into this unsatisfactory state of affairs and take steps to prevent a recurrence of offensive conduct of this kind.Yours sincerely,Fan Yang你應(yīng)該話費大約20分鐘在這項任務(wù)上。一天你去購物，并且在一家商店收到了極壞的服務(wù)。你想向抱怨老板。寫了一封信抱怨他的服務(wù)。你應(yīng)該寫至少150字。我的遺憾，我寫信給它給你的公司是為了你的商店售貨員之一的不好的服務(wù)進行投訴。昨天上午約10點我的丈夫，我和我們的女朋友來到您的店鋪的打算購買一些紀念品。一個閃電售貨員，我們可以決定買哪一個徽章。在這種情況下，它是售貨員的義務(wù),有人問或解釋為什