酒店賓館服務(wù)用語中英文版

PURPOSESTANDARDIZATIONOFTHEPROCEDUREOFPROVIDINGEVENINGTURNDOWNSERVICE目的提供晚間開床服務(wù)的標(biāo)準(zhǔn)程序。PROCEDURERESERVEDROOMVACANTST預(yù)定房間（空房狀況）PRESSTHEDOORBELLTHREETIMESANDCALLOUT“GOODEVENING,HOUSEKEEPINGSERVICE”BEFOREUNLOCKINGTHEDOORWITHYOURKEY按門鈴三次，在用鑰匙開門之前報(bào)稱“晚上好，客房服務(wù)”USETHEKEYTAGTOSWITCHPOWERANDTURNONTHELIGHT用鑰匙卡開電源然后開燈。DRAWTHEBLACKOUTCURTAINSCOMPLETELY完全地關(guān)厚好窗簾。FOLDANKLEOFDUVETACCORDINGTOSTANDARDINSTRUCTIONSIFONLYONEPERSONISPRESENT,TURNDOWNTHEBEDBYTHEBATHROOMWALLNEARTHEPHONEREMOVETHEBEDSPREADFROMTHEBEDIFBEDWITHIT按指定的標(biāo)準(zhǔn)折疊被子的角。如果只要一個(gè)客人，開靠電話浴室墻邊的床。（如果床是有床罩拿走）TAKETHEBREAKFASTMENUFROMTHEDOORKNOBORTHECOMPENDIUM,ANDPLACEITONTHEPILLOWFORVIPGUESTS,PLACEAFRESHFLOWERONTHEOPENEDDUVETJUSTFORVIP從門把上拿早餐牌或文件夾里，放在枕頭上，對(duì)于貴賓客人，放一只鮮花在打開的被子的角上（只針對(duì)貴賓）。REPLACETHEICECUBESIFNECESSARY如需要補(bǔ)充冰塊。PLACETHEBATHMATINFRONTOFTHEBATHTUB在浴缸前放好地巾。MAKEONELASTCHECKOFTHEROOMBEFORETURNINGOFFTHELIGHTS,KEEPINGONLYONEBEDSIDELAMPON在關(guān)燈前確保做一次最后檢查，只保留床邊的一盞燈。REMOVETHEKEYTAG,CLOSETHEDOOR,ANDMAKESURETHATITISLOCKED,THENFILLOUTTHENTURNDOWNSERVICEREPORT拿走鑰匙卡，關(guān)門，確保它是鎖好的，然后填寫開床服務(wù)報(bào)告。NOHKSOP0205DATE20110811POLICYANDPROCEDURE政策與程序GMAPPROVAL_總經(jīng)理批準(zhǔn)DEPTHEADSUBMITTEDBY_部門經(jīng)理提交DFAVERIFIEDBY_財(cái)務(wù)行政總監(jiān)確認(rèn)DOAPPROVAL_營運(yùn)總監(jiān)確認(rèn)EVENINGTURNDOWNSERVICE夜床服務(wù)OCCUPIEDROOM住客房ENTERTHEGUESTROOM進(jìn)客房PRESSTHEDOORBELLTHREETIMESANDCALLOUT“GOODEVENING,HOUSEKEEPINGSERVICE,”THENWAITFIVESECONDSTOGIVETHEGUESTTIMETORESPOND按門鈴三次同時(shí)報(bào)稱“晚上好，客房服務(wù)”，然后等五秒給客人回應(yīng)。IFTHEREISNORESPONSE,OPENTHEDOORWITHYOURKEYANDKNOCKONTHEDOORAGAIN,WHILECALLINGOUT“HOUSEKEEPINGROOMATTENDANT”如果沒有客人，用你的鑰匙開門同時(shí)再敲門，報(bào)稱“客房部服務(wù)員”IFTHEGUESTANSWERSYOURKNOCK,ASKIFTHEGUESTWOULDLIKEHIS/HERBEDTURNEDDOWNNOWORLATER如果客人回應(yīng)你敲門，問客人是否愿意現(xiàn)在開他/她床或遲一點(diǎn)開。IFTHEROOMISEMPTY,YOUMAYENTERTOBEGINTHETURNINGDOWNSERVICE如果房間無人，你可以進(jìn)入房間開始做開夜床服務(wù)。ASKTHEGUESTFORPERMISSIONTODRAWTHEBLACKOUTCURTAINSANDTURNDOWNTHEBEDIFHE/SHEISINTHEROOM如果客人在房間里，問客人是否同意關(guān)窗簾和開夜床。REMOVEGUESTITEMSFROMTHEBED從床上移走客人的物品。TURNDOWNTHEBEDTHATTHEGUESTUSEDIT開客人所有過的那張床。IFTHEREISBEDSPREADONTHEBEDFOLDITACCORDINGTOSTANDARDINSTRUCTIONSPLACETHEBEDSPREADINTOTHEWARDROBEORASINSTRUCTEDSPACE如果床上有床罩，按指定的標(biāo)準(zhǔn)折好放入衣柜里或者放在規(guī)定的地點(diǎn)。TURNDOWNTHEBEDACCORDINGTOSTANDARDINSTRUCTIONSANDSTYLE按指定的標(biāo)準(zhǔn)和樣式開床。RETURNTHEGUESTITEMSONTHEBEDAFTERFINISH完成開床后把客人的物品放回在床上。TIDYTHESLEEPINGROOM整理臥室COLLECTTHETRASHANDEMPTYTHEWASTEBASKETSINTOTHETRASHBAGONTHECART收垃圾及倒垃圾桶到服務(wù)車上的垃圾袋里。PLACEATURNDOWNAMENITYINTHEAPPROPRIATELOCATION把開夜床的客用品放在還是的地方。PLACETHEBREAKFASTMENUONTHEBED在窗上放早餐牌TIDYTHEBATHROOM整理浴室WASHANDDRYANYUSEDASHTRAYSANDGLASSTUMBLERS,THENPLACETHEMINTHEAPPROPRIATELOCATION清洗和擦干任何使用過的煙缸和玻璃杯，然后放在合適的位置上。WASHANDDRYANYUSEDTEAORCOFFEECUPS清洗和擦干任何使用過的茶杯和咖啡杯。CLEANANDWASHANYUSEDBASINANDTUBS清洗和擦干使用過的垃圾桶和浴缸。CHANGEUSEDTOWELS,ANDREPLACEGUESTSUPPLIES,IFNECESSARY更換使用過的毛巾，如必要同時(shí)補(bǔ)充客用品。CREATEAPLEASANTATMOSPHEREINTHEGUESTROOM在房間里創(chuàng)造一點(diǎn)愉快的氣氛。REFILLTHEICECUBES補(bǔ)充冰塊。TURNONONETHEBEDSIDELAMP打開一盞床頭燈MAKEONELASTCHECKOFTHEROOMTOENSURETHATEVERYTHINGISOK,THENASKIFTHEGUESTNEEDSANYTHINGELSEBEFORELEAVINGTHEROOM做一次最后的房間檢查確保每樣?xùn)|西是完好的，在你離開房間前問客人是否有其它事需要做。LIGHTLYCLOSETHEDOORDONOTFORGETTOSAYSOMETHINGCOURTEOUSTOTHEGUEST,SUCHAS“GOODNIGHT”,“HAVEGOODNIGHT”,ETC,WHENLEAVINGTHEROOM輕輕的關(guān)后門，當(dāng)離開房間時(shí)不要忘記向客人說一些禮貌的話，如“晚安”，“祝你有個(gè)美好的夜晚”，等NOTETHEROOMSTATUSANDTHEINANDOUTTIMEONTHETURNDOWNSERVICEREPORT在開床報(bào)告表上記下房態(tài)和進(jìn)出時(shí)間。NOTES注意IFTHEREISANEXTRABEDORCOTINTHEROOM,PLACEANEXTRASETOFGUESTSUPPLIESANDTOWELSINTHEROOM如果在房間有一個(gè)加床或者嬰兒床，補(bǔ)充多一套客用品和毛巾。IFTHEGUESTISINTHEROOM,ASKIFTHEGUESTWANTSTOORDERBREAKFASTFROMROOMSERVICE如果客人在房間問客人是否想從送餐部定早餐。GUESTRECEIVESTURNDOWNSERVICEBETWEEN17302130HRS對(duì)客開夜床服務(wù)時(shí)間是1730到2130。NIGHTGARMENTSIFANYARENEATLYFOLDEDANDPLACEDONBED睡衣如有整齊地折疊和放在床上。PURPOSETOMAINTAINGUESTSATISFACTIONANDCONTROLOFREVENUE目的保持客人的滿意和利潤的控制PROCEDURE程序1MAINMINIBARSTORE迷你吧倉庫THISWILLBELOCATEDINHOUSEKEEPINGANDWILLBEUNDERTHECONTROLOFTHEHOUSEKEEPERNOHKSOP0206DATE20110812POLICYANDPROCEDURE政策與程序GMAPPROVAL_總經(jīng)理批準(zhǔn)DEPTHEADSUBMITTEDBY_部門經(jīng)理提交DFAVERIFIEDBY_財(cái)務(wù)行政總監(jiān)確認(rèn)DOAPPROVAL_營運(yùn)總監(jiān)確認(rèn)MINIBARPROCEDURE迷你吧程序REPLENISHMENTOFTHISAREAWILLCARRIEDBYHSKPDEPTASTHEPERTHEESTABLISHEDBEVERAGEREQUISITIONINGPROCEDURE這個(gè)倉庫設(shè)在客房部有經(jīng)理來控制管理，按照酒水的審領(lǐng)程序有客房部進(jìn)行補(bǔ)充。2MINIBARFLOORPANTRIES各個(gè)樓層酒水間THESEPANTRIESSERVETOREPLENISHALLMINIBARSONEACHFLOORITWILLBEUNDERTHECONTROLOFHSKPMINIBARATTENDANT,SHE/HEWILLMARKONTHEMINIBARREPLENISHMENTORDERRECORDWHICHITEMSNEEDTOBETAKENTOREFILLTHEROOMMINIBAR這個(gè)酒水間所有的酒水有迷你吧服務(wù)員進(jìn)行控制管理，他/她會(huì)記錄所有需要補(bǔ)充進(jìn)房間的項(xiàng)目。3GUESTROOMMINIBARSETUP客房的酒水配置ALLTHEGUESTROOMSSHOULDBEKEPTOFSAMEMINIBARSETUPSTANDARDIFTHEGUESTREQUESTSTOTAKEMINIBARITEMSAWAYFROMTHEROOMALLMINIBARITEMSSHOULDBEKEPTINTHEPANTRYCABINETANDRECORDED所有的客房應(yīng)該配置相同的數(shù)量和品種的酒水和小吃。如果客人要求撤掉房間里的所有的酒水，那么應(yīng)該將它們保存在酒水間里并做好記錄。4MINIBARCHECKLAYOUT迷你吧單版面布局THEMINIBARCHECKCOMPRISESFOURSHEETSOFSELFCARBONATIONPAPERTHEPAPERISCOLORCODEDASSUCH1STCOPYWHITE2NDCOPYPINK3RDCOPYYELLOW4THCOPYBLUEALLCHECKSSHOULDCARRYANUMERICALSEQUENCEALLCHECKSAREACCOUNTABLEANDALLDAMAGEDORUNUSABLECHECKSSHOULDBERETURNEDTOTHEACCOUNTINGDEPTFORDISPOSALALLCHECKSAREPRINTEDINENGLISHANDCHINESE迷你吧單是四聯(lián)無碳復(fù)寫，并且由下面的幾種顏色組成一聯(lián)白色二聯(lián)粉色三聯(lián)黃色四聯(lián)藍(lán)色5MINIBARCHECKCONTROL迷你吧檢查控制ONCEAGUESTHASCONSUMEDITEMINANYMINIBARANDHSKPHAVEREFILLEDTHATITEM,HSKPSTOREKEEPERMUSTCARRYOUTTHEFOLLOWINGDETAILSWITHOUTFAIL一旦客人有任何的迷你吧項(xiàng)目的消費(fèi)，服務(wù)員應(yīng)該補(bǔ)充相關(guān)物品。倉庫保管員必須無誤的做好以下的幾點(diǎn)ATHEDETAILSOFTHECONSUMPTIONENTEREDFROMTHECHECKONTOTHEFLOORMINIBARCONSUMPTIONSHEET應(yīng)該把迷你吧的各項(xiàng)填入樓層消耗表中。BTHE1STCOPY“WHITE“OFTHEMINIBARCHECKLEFTINTHEROOMFORGUESTSREFERENCE第一聯(lián)“白色”留給客人參考CTHE2NDCOPY“PINK”O(jiān)FTHEMINIBARCHECKISFORWARDEDDIRECTLYBYHSKPTOFRONTDESKCASHIER第二聯(lián)“粉色”交前臺(tái)收銀保存。DTHE3RDCOPY“YELLOW“ISFORWARDEDDIRECTLYBYHSKPTOTHEACCOUNTINGDEPTCOSTCONTROLLER第三聯(lián)“黃色”由客房部轉(zhuǎn)給夜審。ETHE4THCOPY“BLUE“OFTHEMINIBARCHECK,ISTOBEATTACHEDTOTHEFLOORCONSUMPTIONSHEETANDGIVENTOHOUSEKEEPINGSTOREKEEPERTHISFLOORCONSUMPTIONSHEETISTHENUSEDTOREQUISITIONSTOCKFROMHSKPTOREFILLINTOTHEFLOORPANTRIES第四聯(lián)“藍(lán)色”交客房部辦公室，倉庫保管員根據(jù)所有的單據(jù)制作一天所有的酒水消耗總表。而且此聯(lián)供服務(wù)員從倉庫領(lǐng)取相關(guān)的酒水補(bǔ)充酒水柜。NOTEITISTHENTHEROLEOFACCOUNTINGCOSTCONTROLANDNIGHTAUDITTOENSURETHATALLREVENUESPOSTEDMEETWITHTHEREVENUESMARKEDONTHEMINIBARCHECKSRECEIVED財(cái)務(wù)夜審的職責(zé)是確保所有的帳單上的金額和所收到的帳一致。6DAILYOPERATIONOFTHEMINIBAR日常的迷你吧的操作ATHESTOREKEEPERISRESPONSIBLEFORTHEDAILYOPERATIONOFMINIBAR,PARTICULARLYINTHEFOLLOWINGASPECTS倉庫保管員負(fù)責(zé)日常的迷你吧運(yùn)作，特別需要注意以下幾個(gè)方面MAINTENANCEOFPARSTOCK保持標(biāo)準(zhǔn)的配備REQUISITIONSOFMINIBARITEMS申請領(lǐng)取迷你吧物品SUPERVISIONOFMINIBARREPLENISHMENTINPANTRY對(duì)工作間的迷你吧的補(bǔ)充進(jìn)行管理CONTROLOFCHARGESPOSTED控制管理所有的輸帳DAILYREPORTSOFMINIBARCONSUMPTION每天的迷你吧消費(fèi)報(bào)告DAILYREPORTSOFLATECHARGESANDMINIBARITEMSLOST每日的晚入帳和丟失報(bào)告MINIBARINVENTORYCONTROL迷你吧盤點(diǎn)BTHEHSKPSUPERVISORISRESPONSIBLEFORTHEDAILYOPERATIONOFMINIBARINHIS/HERSECTION,PARTICULARLYINTHEFOLLOWINGASPECTS客房部主管負(fù)責(zé)管理他/她的區(qū)域的迷你吧，特別注意以下幾個(gè)方面CHECKINGOFALLMINIBARSINVACANTANDOCCUPIEDROOMS檢查所有的空房及住客房的迷你吧MAINTENANCEOFPARSTOCKSINPANTRYINHIS/HERSECTION保持他/她所管轄的區(qū)域的迷你吧的配備標(biāo)準(zhǔn)REPORTLATECHARGESANDLOSSESINHIS/HERSECTION報(bào)告任何晚入帳和丟失的迷你吧項(xiàng)目CTHEHSKPATTENDANTISRESPONSIBLEFORTHEDAILYOPERATIONOFTHEMINIBARINHIS/HERSECTION,PARTICULARLYINTHEFOLLOWINGASPECTS客房服務(wù)員負(fù)責(zé)他/她所管轄的區(qū)域的迷你吧的運(yùn)作，特別要注意以下幾個(gè)方面PREPARATIONOFCHARGESONMINIBARBILLSANDREPORTTOF/OCASHIERFORMINIBARCONSUMPTIONCHARGING隨時(shí)準(zhǔn)備好迷你吧單并及時(shí)的報(bào)告任何酒水的消耗給前臺(tái)收銀入帳。REPLENISHMENTOFITEMSPOSTED補(bǔ)充相關(guān)物品。CHECKINGOFALLMINIBARINVACANTCHECKOUTANDOCCUPIEDROOMS檢查所有退房和住客房的所有酒水。7CHECKINGTHEMINIBAR檢查迷你吧AHSKPSUPERVISOR客房部主管THEHSKPSUPERVISORWILLENSURETHATTHEHSKPATTENDANTSAREMADEAWAREOFALLCHECKOUTROOMSWITHTIMEFORMINIBARCHECKINGWITHIN5MINUTES客房部主管必須確保服務(wù)員清楚的知道必須及時(shí)的在5分鐘之內(nèi)檢查完房間。ENSURETHATALLMINIBARSINTHEROOMSAREREPLENISHEDACCORDINGTOMINIBARCHECKLISTPOSTEDBYORDERTAKER確保所有的酒水按照酒水單的標(biāo)準(zhǔn)補(bǔ)充齊全。ENSURETHATALLTHEMINIBARCABINETSINTHEPANTRIESARELOCKEDATALLTIMEANDNOMINIBARITEMSLEFTONTHEMAIDTROLLEY確保所有的酒水柜是鎖上的，沒有任何酒水項(xiàng)目被遺留在工作車上。BHSKPATTENDANT客房服務(wù)員UPONTHECLEANINGOFALLGUESTROOMSTHEMINIBARSHOULDBECHECKEDTOSEEIFTHEGUESTHASCONSUMEDANYITEM在清理房間時(shí)如果發(fā)現(xiàn)有任何的酒水的消耗應(yīng)該及時(shí)的檢查并報(bào)告。IFTHEGUESTHASCONSUMEDANYTHINGFROMMINIBARSELECTION,THEITEMSCONCERNEDSHOULDBEENTEREDONTOTHEMINIBARCHECKIFTHEMINIATURESCOVERISOPENED,EVENTHEGUESTHASNOTUSEDITTHOSEUNCOVEREDMINIATURESSHOULDBEBILLEDTOTHEGUESTSACCOUNT如果客人有消費(fèi)任何項(xiàng)目，那么應(yīng)該將它們填入酒水單。如果物品的蓋被開啟哪怕客人沒有使用也應(yīng)該入客人的帳。WHENTHEHSKPATTENDANTRECEIVEINFORMATIONFORCHECKINGMINIBARCHECKOUTROOM,THEHSKPATTENDANTPHONECALLFRONTOFFICECASHERSTOREPORTCONSUMEDMINIBARACCORDINGTOROOMNO,ITEMS,QUANTITIESANDHIS/HERNAMETHEHSKPATTENDANTSHOULDALSOASKFORTHEVOUCHERNOANDTHENAMEOFCASHIER,THENNOTEITINTOTHEROOMATTENDANTWORKSHEET當(dāng)服務(wù)員收到關(guān)于查房的信息，服務(wù)員在查完后及時(shí)的電話通知前臺(tái)收銀員關(guān)于酒水的任何消費(fèi)項(xiàng)目，數(shù)量及他的名字。服務(wù)員也應(yīng)該向收銀員問詢單據(jù)的編號(hào)和收銀員的名字記錄在工作表上。BOFFICE/MINIBARCLERK辦公室的文員WHENTHEHSKPCENTERRECEIVESTHEINFORMATIONFORMINIBARCHECKINGFROMF/OSTAFF,THECLERKSHOULDINFORMTHEHSKPATTENDANTWITHIN1MINUTETHEHSKPATTENDANTSHOULDCOMPLETETHEMINIBARCHECKINGANDREPORTWITHIN3MINUTES當(dāng)客房辦公室受到查房通知時(shí)應(yīng)該在一分鐘之內(nèi)通知服務(wù)員查房，服務(wù)員應(yīng)該在3分鐘之內(nèi)完成房間的檢查。CCHECKOUTROOMS檢查退房F/DCASHIERUPONPROCESSINGAGUESTFORCHECKOUTF/OCASHERSSHOULDINFORMHSKPCENTERIMMEDIATELYTOVERIFYIFGUESTHASBEENANYCONSUMPTIONFROMTHEMINIBAR,ANDGIVE5MINUTESTOHSKPCOMPLETETHESEPROCESSOFCONTACTING,CHECKINGANDREPORTINGASSOONASPOSSIBLE前臺(tái)收銀在處理客人的退房時(shí)，應(yīng)該及時(shí)的通知客房部在查實(shí)迷你吧的任何酒水消費(fèi)，并且給客房服務(wù)員5分鐘的時(shí)間及時(shí)的完成聯(lián)系，檢查和報(bào)告的過程。THEF/OCASHERRESPONSIBLEFORPOSTINGMINIBARCHECKIFTHEGUESTHASCONSUMEDITEMSWHENHE/SHERECEIVESPHONECALLFROMTHEHSKPATTENDANTANDFILLINMINIBARCHECK,THENCHARGETHESETOTHEGUESTACCOUNTPRIORTOFINISHINGTHECHECKOUT前廳收銀員負(fù)責(zé)把樓層服務(wù)員電話報(bào)過來的任何酒水消費(fèi)輸入客人的帳戶并開出相應(yīng)的酒水單。2NDCOPYOFMINIBARCHECKISTOBELEFTTOFRONTDESKCASHIER第二聯(lián)給前臺(tái)收銀備檔。DOCCUPIEDROOM住客房的檢查THEHSKPATTENDANTSHOULDBECHECKEDOFALLTHEOCCUPIEDROOMSDURINGCLEANINGTHEROOM,THEITEMCONCERNEDSHOULDBEENTEREDONTOTHEMINIBARCHECKIFTHEGUESTHASCONSUMED1STCOPYOFMINIBARCHECKISTOBELEFTFORGUESTREFERENCE客房服務(wù)員在整理住客房時(shí)應(yīng)及時(shí)的檢查酒水有無消耗，如有應(yīng)開具酒水單，第一聯(lián)留給客人。8REFILLINGPROCEDURE補(bǔ)充程序AUPONTHEHSKPATTENDANTIDENTIFYINGWHICHGUESTHASCONSUMEDITEMSTHESEITEMSMUSTBEMARKEDONTHEMINIBARCHECK根據(jù)服務(wù)員的檢查，所有消耗的項(xiàng)目應(yīng)該準(zhǔn)確的記錄在酒水單上。BTHEHSKPSTOREKEEPERWILLDISTRIBUTEMINIBARITEMSTOHSKPATTENDANTACCORDINGTOMINIBARCHECKPOSTEDPERFLOOR客房部倉庫保管員將根據(jù)酒水單分發(fā)相應(yīng)的酒水給每層樓的服務(wù)員。CTHEHSKPATTENDANTWILLREPLENISHMINIBARITEMSTOTHEGUESTROOMSACCORDINGTOMINIBARCONTROLSHEETNOTEDITEMS樓層服務(wù)員根據(jù)單據(jù)把相應(yīng)的酒水補(bǔ)進(jìn)房間。NOTETHISMUSTBEDONEONADAILYBASIS注意這是每天的工作不能累積。DINCASEOFAGUESTREQUIRINGMINIBARITEMSINTHEEVENINGHSKPWILLISSUETHESTOCKREQUIREDTOMEETTHEGUESTNEEDSAMINIBARCHECKWILLBEFILLEDIN,THEGUESTWILLBEREQUIREDTOSIGNASACKNOWLEDGMENT如果在夜間客人關(guān)于酒水的特別需求，客房部將按客人的需要進(jìn)行補(bǔ)充并開具相應(yīng)的酒水單并取得客人的簽名。9ACCOUNTINGPROCEDURE財(cái)務(wù)上的程序AHSKPSHOULDDELIVERDAILYMINIBARCONSUMPTIONREPORTWITH3RDCOPYOFTHEMINIBARCHECKTOCOSTCONTROLAT930PM客房部應(yīng)該準(zhǔn)備全天的迷你吧消費(fèi)日報(bào)表和所有的酒水單的第三聯(lián)在下午930傳給成本控制。BTHEPMSHIFTOFFICECLERKPREPARESATOTALCONSUMPTIONREPORTANDDAILYMINIBARREPORT由中班的文員準(zhǔn)備消費(fèi)日報(bào)表DISTRIBUTIONOFTHEREPORTTO分發(fā)給ACCOUNTINGDEPTCOSTCONTROLLER財(cái)務(wù)部LATECHARGEREPORT；DAILYMINIBARCONSUMPTIONREPORTWITH3RDCOPYOFMINIBARCHECKPOSTED晚入帳報(bào)告；日消費(fèi)報(bào)表及第三聯(lián)酒水單HSKPOFFICEFILELATECHARGEREPORTINDIVIDUAL4THCOPYOFMINIBARCHECKPOSTEDWITHCONSUMPTIONREPORT客房辦公室的檔案晚入帳報(bào)告。消費(fèi)日報(bào)表及第四聯(lián)酒水單CTHEDAILYMINIBARCONSUMPTIONREPORTWILLBEUSEDASAREQUISITIONFORALLSTOCK消費(fèi)日報(bào)表將被用做到總倉領(lǐng)貨的依據(jù)。DMINIBARBREAKAGE酒水的破損MINIBARBREAKAGESHOULDBEKEPTNOHIGHERTHAN35OFTOTALREVENUE酒水的正常破損應(yīng)該控制在不超過總收入的35。DISPUTEDCHARGESHOULDBEKEPTALLTIMESOFAMINIMUMWITHHSKPVERIFYINGALLDISPUTEDROOMS有爭議的的帳目應(yīng)該時(shí)刻保持在客房部證實(shí)的最小量有爭議的房間。COPIESOFTHEMINIBARBREAKAGEREPORTSSHOULDBEGOTOTHEFOLLOWINGPERSONNEL酒水的破損報(bào)告應(yīng)該分發(fā)給以下相關(guān)人員FORTHEDRAININGSYSTEMISNOTFUNCTIONINGORINSTEADOFWARMWATERHEGETSONLYCOLDORHOTWATERORHECANNOTTURNOFFOFONTHEWATERTAPE沒有那樣事比能這些使客人更生氣的了，如他/她站在淋浴頭下正準(zhǔn)備沖浴，但淋浴頭無水；或者地漏不漏水；或者要熱水他確只有冷水；或者不能打開水龍頭。EVERYHSKPATTENDANTHASTOMAKESURETHATSHE/HECHECKSBYEVERYOCCUPIED/CHECKOUTROOM每個(gè)服務(wù)員必須確保他/她檢查每一個(gè)住客房/離店房BATHROOM浴室SHOWERHEADISFIXEDANDWATERISCOMINGOUTOFALLSMALLHOLES,ANDYOUCANREGULATETHESHOWERSTREAM淋浴頭是牢固的，同時(shí)從每個(gè)下孔都出水，并能調(diào)整淋浴的流量。COLDANDHOTWATERTAPSAREEASYTOOPENANDTOCLOSE,HOTANDCOLDWATERISRUNNINGWELLANDCANBEMIXEDTOWARMWATER冷和熱水龍頭是容易開和關(guān)，熱和冷水出水正常，同時(shí)能調(diào)和成溫?zé)崴?。DRAINAGESY