點(diǎn)餐英語(yǔ)情景對(duì)話(huà)

1、.餐廳英語(yǔ)情景對(duì)話(huà)a: what can i do for you, sir?先生，您要來(lái)點(diǎn)什么？b: what have you got this morning?今天早上你們這兒有什么？a: fruit juice, cakes and refreshments, and everything.水果汁、糕點(diǎn)、各種茶點(diǎn)等等，應(yīng)有盡有。b: i d like to have a glass of tomato juice, please.請(qǐng)給我來(lái)一杯西紅柿汁。a: any cereal, sir?要來(lái)點(diǎn)谷類(lèi)食品嗎，先生？b: yes, a dish of cream of wheat.好的，來(lái)

2、一份麥片粥。a: and eggs?還要來(lái)點(diǎn)雞蛋什么的嗎？b: year, bacon and eggs with buttered toast. i like my bacon very crisp.要，再來(lái)一份熏豬肉和雞蛋，我喜歡熏豬肉松脆一點(diǎn)。a: how do you want your eggs?您喜歡雞蛋怎么做？ : fried, please.煎的。a: anything more, sir?還要什么別的東西嗎，先生？b: no, that s enough. thank you.不要了，足夠了。謝謝。1 / 52.dialogue 2(a couple waiting to b

3、e seated in a crowded restaurant)（一對(duì)夫婦在擁擠的餐廳外等待就座）a: do you have a reservation, sir?請(qǐng)問(wèn)您訂位了嗎？先生，太太？b: no, i am afraid we don t.沒(méi)有。a: i m sorry. the restaurant is full now. you have to wait for about half would you care to have a drink at the lounge until a table is available?an hour.很抱歉，餐廳已經(jīng)滿(mǎn)座了。約要等30

4、 分鐘才會(huì)有空桌。你們介意在休息室喝點(diǎn)東西直至有空桌嗎？b: no ， thanks. we ll come back later. may i reserve a table for two?不用了，謝謝。我們等一會(huì)兒再來(lái)。請(qǐng)?zhí)嫖覀冾A(yù)定一張二人桌，可以嗎？a: yes, of course. may i have your name, sir?當(dāng)然可以。請(qǐng)問(wèn)先生貴姓？b: bruce. by the way. can we have a table by the window?布魯斯。順便，我們可以要一張靠近窗口的桌子嗎？a: we ll try to arrange it but i ca

5、n t guarantee, sir.我們會(huì)盡量安排，但不能保證，先生。b: that s fine.我們明白了。(half an hour later, the couple comes back.)半小時(shí)后，布魯斯夫婦回來(lái)了。a: your table is ready, sir. please step this way.你們的桌子已經(jīng)準(zhǔn)備好了，先生，太太。請(qǐng)往這邊走。dialogue 32 / 52.a: waiter, a table for two, please.服務(wù)生，請(qǐng)給我一張兩人的桌子。b: yes, this way please.好的，請(qǐng)跟我來(lái)。a: can we se

6、e the menu, please？能讓我們看一看菜單嗎？b: here you are.給您。a: what s good today?今天有什么好吃的？b: i recommand crispy and fried duck.我推薦香酥鴨。a: we don t want that. well, perhaps well begin with mushroom soup, and followby some seafood and chips.我們不想吃香酥鴨?；蛟S我們可以先吃蘑菇湯，然后再要點(diǎn)海鮮和土豆片。b: do you want any dessert?要甜品嗎？c: no de

7、ssert, thanks. just coffee.不，謝謝?？Х染托辛恕?after a few minutes.)過(guò)了一會(huì)兒。a: i can have the check, please.結(jié)帳。c: george. let s split this.喬治，我們各自付帳吧。3 / 52.a: no, it s my treat tonight.不，今天我請(qǐng)客。b: cash or charge, sir?現(xiàn)金還是記帳？a: charge, please. put it on my american express.記帳。請(qǐng)記入我的“美國(guó)運(yùn)通信用卡”帳號(hào)。dialogue 4a: good

8、 morning. can i help you?早上好。有什么能效勞的嗎？b: i want an american breakfast with fried eggs, sunny side up.我想要一份美式早餐，要單面煎的雞蛋。a: what kind of juice do you prefer, sir?您想要哪種果汁呢？b: grapefruit juice and please make my coffee very strong.西柚汁，還有，我要杯很濃的咖啡。a: yes, sir. american breakfast with fried eggs, sunny si

9、de up, grapefruit juice and a black coffee. am i correct, sir?好的，一份美式早餐，要單面煎的雞蛋、西柚汁及一杯清咖啡，對(duì)嗎？b: yes, that s right.是的。a: is there any thing else, sir?還有什么嗎，先生？b: no, that s all.沒(méi)有了，謝謝。(later)4 / 52.稍后a: good morning, sir. ive brought the breakfast you ordered.早上好，先生。您要的早餐送上來(lái)了。b: just put it on the ta

10、ble, please.請(qǐng)放在桌上。a: do you need anything else, sir?先生，還有其他需要嗎？b: no thanks. ah, yes! can i have some more juice for the minibar?沒(méi)有，謝謝。??！可否多放一些果汁在冰箱里？a: what kind of juice would you like, sir?哪種果汁呢，先生？b: tomato, orange and apple juice, please.番茄汁、橙汁及蘋(píng)果汁。a: yes, sir.i llget them foryou rightaway. wou

11、ld you please signthisbillfirst?thank you, sir.好的，我立刻去取。麻煩您先簽了這張帳單。dialogue 5a: oh, i m starving. i recommend, waiter? d like to try some real chinese cuisine. what would you啊，我快餓死啦。我想吃點(diǎn)真正的中國(guó)菜。您給我推薦什么呢，服務(wù)生？b: well,itdepends.you see, thereare eightfamous chinese cuisines:forinstance,the sichuan cuisi

12、ne, and the hunan cuisine.那要看情況了。您知道，中國(guó)主要有八大菜系。比方說(shuō)，川菜、湘菜。a: they are both spicy hot, i ve heard.我聽(tīng)說(shuō)這兩種都很辣。b: that s right. if you like hot dishes, you can try some. 5 / 52.對(duì)。您要是愛(ài)吃辣的，可以試試。a: they might be too hot for me.對(duì)我來(lái)說(shuō)可能太辣了點(diǎn)。b: then there s the cantonese cuisine and the jiangsu cuisine. most so

13、utherners like them.再有是粵菜和江蘇菜。大多南方人都愛(ài)吃。a: what about any special beijing dishes?有什么特別的北京風(fēng)味菜嗎？b: there s the beijing roast duck.有北京烤鴨啊。a: oh, yes. i ve heard a lot about it. i d like very much to try it. where cani find it?啊，對(duì)了，聽(tīng)過(guò)多次了。我很想試一試。在哪兒能吃到呢？b: you can find it in most restaurants, but the best

14、 place is certainly quanjude restaurant.大多數(shù)飯店都有烤鴨，可是最好的當(dāng)然還是全聚德烤鴨店。a: is it near here?離這兒近嗎？b: not too near but not too far either. a taxi will take you there in 15 minutes, if the traffic is not too bad, i mean.不太近也不算遠(yuǎn)。乘出租車(chē)15 分鐘能到。我是說(shuō)，要是堵車(chē)不厲害的話(huà)。a: well, thank you for your information. but what is th

15、e name of that restaurant again?好，多謝您的指點(diǎn)。請(qǐng)您再說(shuō)一下那個(gè)飯館的名字好嗎？b: let me write it down on this slip of paper for you. you can show it to the taxi-driver.我來(lái)給您寫(xiě)在這張紙片上。您好拿給出租車(chē)司機(jī)看。6 / 52.a: that s very kind of you. thanks a lot.您真是太好了！多謝多謝。b: you re welcome.不客氣。a 是你 ,b 是外國(guó)人 )a:welcome to our hotel歡迎光臨。a:so yo

16、u have got altogether four pieces of baggage？您一共帶了4 件行李，是不是？b:let me have a check again讓我再看一下。a:the reception desk is straight ahead接待處就在前面。a:after you, please你先請(qǐng)。7 / 52.b:excuse me ， where can i buy some cigarettes？勞駕。我到哪兒可買(mǎi)到香煙？a:there is a shop on the ground floor一樓有個(gè)商店。a:it sells both chinese and

17、 foreign cigarettes在那兒可買(mǎi)到中國(guó)香煙和外國(guó)香煙。b:can i also get some souvenirs there？也可以買(mǎi)到紀(jì)念品嗎？a:there is a counter selling all kinds of souvenirs有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。b:excuse me ， where is the restaurant？勞駕，請(qǐng)問(wèn)飯廳在哪兒？a:we have chinese restaurant and a western style restaurant which one do you8 / 52.prefer？我們有中餐廳和西餐廳，你

18、愿意去哪個(gè)？b:id like to try some chinese food today今天我想嘗嘗中國(guó)菜。酒店英語(yǔ)口語(yǔ)會(huì)話(huà)必備手冊(cè)一概述在酒店里所使用的英語(yǔ)會(huì)話(huà)，基本上是屬于商業(yè)英語(yǔ)，與日常生活會(huì)話(huà)中所使用的英語(yǔ)略有不同， 較注重禮節(jié)。 正式英語(yǔ)通常會(huì)讓人誤解為極艱深的英語(yǔ)，其實(shí)，只要套用一定格式的句子和單詞，就可以了。例如：非正式英語(yǔ)正式英語(yǔ)what s your name?您貴姓？do you want some tea?您要喝茶嗎？over here, please.may i have your name?請(qǐng)問(wèn)您貴姓大名？could you like some tea?請(qǐng)問(wèn)您想喝

19、茶嗎？could you come this way please?9 / 52.這邊請(qǐng)。請(qǐng)您往這邊走好嗎？* 不要說(shuō) ok, sure, yeah等等，而要說(shuō)certainly, sir.* hey, uh-huh, hang on等等，也不適合在酒店中使用。* 別說(shuō)“ i don t know. ”回答“不知道”是非常不禮貌的說(shuō)法?？梢哉f(shuō)“ just a moment, please. ill check that for you.” （請(qǐng)稍候，我來(lái)幫您確認(rèn)），然后請(qǐng)有能力處理的人前來(lái)協(xié)助。* 對(duì)男性客人，尊稱(chēng)為 sir; 面對(duì)女性客人時(shí)尊稱(chēng)為 ms.在招呼客人時(shí)，最好說(shuō)“excuse m

20、e, sir(ms)”,不要直接稱(chēng)呼mr. 或 ms. 至于稱(chēng)呼小孩，可以直接使用excuse me ，但是不可以直接稱(chēng)呼boy 或 girl.* 正視對(duì)方的眼睛， 以顯示出你的信心和誠(chéng)意。但必須注意， 注視對(duì)方的眼睛，并不是無(wú)理地盯著對(duì)方看。* 在面對(duì)語(yǔ)言不通的外籍人士時(shí)， 一定要多加利用手勢(shì)和肢體語(yǔ)言。 但是使用手勢(shì)時(shí)要特別小心，因?yàn)閷?duì)于不同國(guó)家、民族而言，手勢(shì)的意義也大不相同。二. 基本待客英語(yǔ)（一）在正式的英語(yǔ)表現(xiàn)里，疑問(wèn)基本句型可分為下列四種：1. may i 10 / 52.2. could you 3. would you 4. shall i ?只要理解這四種基本的句型，就可以

21、處理大部分業(yè)務(wù)上的狀況。1 自己要做什么事時(shí)，就使用may i may i have your name, please?11 / 52.請(qǐng)問(wèn)尊姓大名may i have your check-out time, please?請(qǐng)問(wèn)您什么時(shí)候結(jié)帳離開(kāi)？may i see your passport, please?請(qǐng)讓我看一下您的護(hù)照好嗎？may i know your nationality, please?請(qǐng)問(wèn)您的國(guó)籍是什么？2 麻煩客人時(shí)，可使用could you could you fill out the form, please?請(qǐng)您填寫(xiě)這張表格好嗎？could you write

22、 that down, please?請(qǐng)您寫(xiě)下來(lái)好嗎？could you draft the fax, please?請(qǐng)您寫(xiě)下傳真的草稿好嗎？12 / 52.could you hold the line, please?請(qǐng)不要掛電話(huà)好嗎？3 詢(xún)問(wèn)客人的喜好或是做什么時(shí)，可使用would you would you like tea or coffee?請(qǐng)問(wèn)您要喝茶還是咖啡？13 / 52.would you like to take a taxi?請(qǐng)問(wèn)您要搭計(jì)程車(chē)嗎？would you mind sitting here?請(qǐng)問(wèn)您介意坐在這里嗎？* 只要在疑問(wèn)詞后加“ would you ”，

23、就可以提出大部分的詢(xún)問(wèn)。14 / 52.when would you like to visit kunshan?請(qǐng)問(wèn)您想要何時(shí)參觀昆山？when would you like to have lunch?請(qǐng)問(wèn)您想在哪里用餐？what time would you like to eat?請(qǐng)問(wèn)您想何時(shí)用餐？15 / 52.who would you like to contact?請(qǐng)問(wèn)您想和誰(shuí)聯(lián)絡(luò)？which kind of room would you prefer?請(qǐng)問(wèn)您喜歡哪一種房間？how would you like to settle your bill?請(qǐng)問(wèn)您的賬單如何處理？ho

24、w long would you like to stay?16 / 52.請(qǐng)問(wèn)您要逗留多久？how many tickets would you like to buy?請(qǐng)問(wèn)您要買(mǎi)幾張票？4 在提供建議協(xié)助、征求意見(jiàn)時(shí)，可使用shall i 或 would you like me to do ?shall i draw the curtains?17 / 52.請(qǐng)問(wèn)需要我把窗簾拉上嗎？shall i draw you a map?請(qǐng)問(wèn)要我為您畫(huà)一張地圖嗎？shall i make the reservation for you?請(qǐng)問(wèn)要我為您安排預(yù)約嗎？（二）招呼語(yǔ)18 / 52.good m

25、orning. (用于中午以前 )good afternoon. (用于中午至下午六點(diǎn)以前)good evening. (用于下午六點(diǎn)過(guò)后)在這些招呼語(yǔ)的后面接句子，例如：good morning, sir. are you checking-out?早上好，先生，請(qǐng)問(wèn)您要退房嗎？19 / 52.good afternoon, sir. welcome to li jia hotel.中午好，先生，歡迎光臨麗嘉酒店good evening, ms. may i help you?晚上好，小姐，請(qǐng)問(wèn)我能為您服務(wù)嗎？后面也可以接上自己酒店名稱(chēng)、部門(mén)名稱(chēng)，如：good morning, sir. t

26、his is the front desk. may i help you?20 / 52.早上好，先生。這里是服務(wù)臺(tái)，請(qǐng)問(wèn)您需要服務(wù)嗎？（三）回答1. 一般性的回答i see, sir.我明白了，先生。certainly, sir.21 / 52.好的，先生。2. 請(qǐng)對(duì)方再等一會(huì)兒just a moment, please.請(qǐng)稍等。thank you for waiting.您久等了，先生。22 / 52.i am very sorry to have kept you waiting.很抱歉讓您久等了。could you wait a little longer, please?請(qǐng)您稍候好

27、嗎？3. 要麻煩客人或是拒絕客人的要求時(shí)拒絕客人時(shí)，不要一口回絕說(shuō)“no. ”，要委婉一些。23 / 52.i am afraid i can t do that.不好意思，我恐怕沒(méi)辦法那樣做。excuse me, sir. please let me pass.不好意思，先生，麻煩讓我過(guò)一下。4. 道歉如果是自己的錯(cuò)就說(shuō)“i am sorry.”;如果是公司的錯(cuò)，就說(shuō)：“ we are sorry.”。24 / 52.i am very sorry for the delay.很抱歉延誤了時(shí)間i am very sorry for the inconvenience.很抱歉造成您的不便。i

28、would like to apologize for the mistake.為這個(gè)錯(cuò)誤我深致歉意。5. 客人對(duì)自己說(shuō)“ thank you. ”時(shí)回答25 / 52.you are welcome.不客氣。thank you, sir.謝謝您，先生。thank you very much.非常感謝您。26 / 52.6. 交給客人某些東西時(shí)，可以說(shuō)here you are.您要的東西在這里。here is your room key.這是您的房間鑰匙。here it is.27 / 52.這是您的東西。7當(dāng)客人準(zhǔn)備離開(kāi)時(shí)，可以說(shuō)：have a nice day.祝您有美好的一天。pleas

29、e enjoy your stay祝您住宿愉快。28 / 52.we hope to see you again soon.希望不久能再次見(jiàn)到您。thank you for staying with us.謝謝光臨。8當(dāng)客人的英語(yǔ)難以理解時(shí)面對(duì)客人的疑問(wèn)，不要只是一味地傻笑，或是一直說(shuō)yes, yes. 如果聽(tīng)不懂事，要向客人提出疑問(wèn)，或是先向?qū)Ψ秸f(shuō)“just a moment, please.” ,然后請(qǐng)求他人協(xié)助。29 / 52.pardon?對(duì)不起？pardon me?對(duì)不起？i beg your pardon?對(duì)不起請(qǐng)?jiān)僬f(shuō)一遍好嗎？30 / 52.could you repeat th

30、at, please?請(qǐng)您重復(fù)一遍好嗎？若是不敢肯定對(duì)方所說(shuō)的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：excuse me, sir. do you mean you lost your room key？不好意思，先生，您是說(shuō)您丟了房間的鑰匙？電話(huà)英語(yǔ)的應(yīng)對(duì)31 / 52.1接電話(huà)時(shí)不可以簡(jiǎn)單地回答“ hello ”, 而應(yīng)報(bào)上自己的公司或所屬單位的名稱(chēng)。例如：“hello, this is information desk.”您好，這里是問(wèn)詢(xún)處?！癷nformation desk speaking. may i help you?”32 / 52.問(wèn)詢(xún)處，請(qǐng)問(wèn)您要服務(wù)嗎?2. 打錯(cuò)電話(huà)時(shí)

31、如果是外線(xiàn)打錯(cuò)時(shí)，可以回答：i am afraid you have the wrong number.不好意思，您打錯(cuò)電話(huà)了。this is the li jia hotel, 2234-1156.33 / 52.這里是麗嘉酒店，電話(huà)是2234-1156 。如果是總線(xiàn)轉(zhuǎn)錯(cuò)內(nèi)線(xiàn)時(shí)，可以回答：this is room reservations. i ll transfer your call to restaurant reservations.這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。i am afraid this is a direct line. we can not transfer

32、 your call to the chinese restaurant could you dial 2234-1156, please.不好意思，這是直接電話(huà)。我們無(wú)法為您轉(zhuǎn)接中式餐廳。請(qǐng)您改撥2234-1156 好嗎？34 / 52.3. 當(dāng)負(fù)責(zé)的工作人員不在時(shí)i am afraid mr.lin is out at the moment. he should be back around 5 p.m.不好意思，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5 點(diǎn)左右回來(lái)。i am afraid mr.hao is on another line. could you hold the line, please?不好意思，郝先生正在講電話(huà)。請(qǐng)您在線(xiàn)上稍侯好嗎？i ll tell him to call you back when he returns.35 / 52.他回來(lái)時(shí)，我會(huì)請(qǐng)他回電。may i have your