英語導(dǎo)游實(shí)務(wù)教程1

1、English Tour Guide Words,英語導(dǎo)游詞,Course Design,The first lesson: Introduction of Tourism The second lesson: Travel schedule Preparation for meeting the tour group The third Lesson : Techniques for tour guiding The fourth Lesson : Board and lodging/ Recreation/shopping,Methods of introduction (11) Sigh

2、t seeing tempo,Course Design,The fifth lesson: Incidents and emergency The sixth lesson: Complaints/Tourists mind-sets Sending tourists off The seventh Lesson : Religion and regulations The eighth lesson: Examination,Why do you choose this course,Congratulations,This course will provide you a glance

3、 of how tourism industry work. This course will enlarge your vocabulary and improve your English proficiency level. If you are interested and this course will give you the chance to join in the industry The great opportunities facing tourism in China and abroad,If you have the certificate of tour gu

4、ide, you can enter the tourist sites free,Tourism will become a future pillar industry,導(dǎo)游資格考試,報(bào)名：每年6-9月；18歲以上，高中以上學(xué)歷,考試科目：1、筆試,導(dǎo)游基礎(chǔ)知識(shí),導(dǎo)游綜合知識(shí),河南旅游基礎(chǔ),導(dǎo)游基礎(chǔ),導(dǎo)游業(yè)務(wù),旅游法規(guī),2、面試: 模擬講解省內(nèi)八景點(diǎn)（英語,英語筆試加試,考試時(shí)間：每年11-12月,報(bào)名費(fèi)：140+28+95=263,Unit 1 Tour Guide 導(dǎo)游員,1,2. Introduction of Tourism,3. Welcome speech,4. Practic

5、al writing,Contents,collaborate,collaboration,outbound,adj. 開往外地的，開往國外的,The,outbound,flight depart at 9:15,飛往海外（外地）的飛機(jī)9：15起飛,1. Introduction of Tourism,Contents,Discussion before study,Where have you been traveled? Do you want to become a tour guide? Why,Do you know the obligations of a guide,What i

6、s tourism,Tourism comprises the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes. ” WTO,1991,What is a tour guide,Occupation of providing local services such as entertainment, acco

7、mmodation and catering for tourists,The qualities of a tour guide,Ethic /Moral Attitude Specialty All-round knowledge Kind-heartedness Humor,I should,Arrange the itinerary and _according to the contract,Arrange for meals, accommodation, transportation, shopping and_ for tourists,Obligations of Tour

8、Guide,sightseeing,entertainment,Ensure the security of the tourists property and their _,lives,Report tourists opinions and suggestions to the travel agency and arrange meetings for on-tour _,feedbacks,Cooperate with various service departments to solve problems,If Im a tour guide,In your opinion, w

9、hat is the relation between local guide, national guide and tour leader,If you are a local guide, what should you do if you have some discords with the tour leader,The classification of tour guide,tour escort/ tour conductor,Local travel agency,Origin travel service,Origin travel service,Escort the

10、tour group all the way; Supervise The local travel agency,Provide the local guiding service,In charge of the liaison work; supervise the implementation of contract; take the tourist back safely,Classification of Tour Guide,Mr. Wang is taking tourists around the Summer Palace according to the travel

11、schedule, but the tour leader insists on ending up the tour earlier in order to hurry up to the Great Wall. What do you do as a local guide,Discussion,Tips,We should know that its a quite normal phenomenon, the best way to solve a problem is communication. The local guide should discuss the issue wi

12、th the tour leader until they receive a mutual satisfaction,2. Welcome speech,Contents,Question 1: Have you traveled with a tour guide? Did she/he give a welcome speech,Question 2: How to make a welcome speech,Part II Welcome Speech,How to deliver a welcome speech,2nd introduce yourself and the trav

13、el agency,4th give a brief introduction to the tourist sites and schedule of the next day,And dont forget to wish them have a good time,1st express your warm-hearted welcome,3rd express your wish to provide high quality service,Useful Expressions,Welcome to,Please sit back and relax,歡迎來到,請(qǐng)坐下稍事休息,Let

14、 me introduce,請(qǐng)?jiān)试S我介紹一下,I sincerely wish you a pleasant and comfortable stay and fantastic holiday in,衷心祝福您旅途愉快,Please remember the number of our coach,請(qǐng)記住我們的車牌號(hào),I shall do all I can to make everything easy for you,我將竭誠為您服務(wù),Translation Practice,有朋自遠(yuǎn)方來，不亦樂乎,1. Nothing is more delightful than to meet f

15、riends from afar,2. The first group of famous historical and cultural cities,第一批歷史文化名城,3. Well-known tourist sites,4. Beijing Roasted Ducks,名勝古跡,北京烤鴨,Practical Writing for Tourism,Contents,Correspondence of Travel Agencies,Dear Sirs,according to the itinerary enclosed and the following items,Members, Rooms required, Hotels,at your earliest con