咨詢管理對(duì)工廠調(diào)查問(wèn)卷

1、工廠調(diào)查問(wèn)卷Factory Survey QuestionnaireI.基本信息 GENERAL INFORMATION公司名稱CompanyName日期Date地址 Address聯(lián)系人ContactPho ne傳真Fax總經(jīng)理GM顧問(wèn)/Con sulta nt1. 客戶類型 Customer Type力卩工 Processing組裝 Assembling 消費(fèi)品 Consumable化工Mecha ni cal電子Electronics汽車零部件 Auto Parts 醫(yī)藥Medical其他Others2. 產(chǎn)品 Product 雇員人數(shù) Number ofEmployees3. 制造類型

2、 Manufacturing Type離散型 Discrete 重復(fù)型 Repetitive4. 銷售額 Sales RevenueII. 技術(shù)信息 Basic Information1. 是否有局域網(wǎng)？ Do they have a LAN?是Yes否No2. 是哪種類型的局域網(wǎng)？ What is the type of LAN? （列類型供選3.是否有數(shù)據(jù)庫(kù)，是哪種類型？What database do they use if any? （列類型供選4.是否有電腦，數(shù)量多少？ How ma ny PCs are they usi ng now if any?5. 是怎樣的平臺(tái)？ What

3、kinds of platform? （列類型供選擇）6. 是否正在使用管理信息系統(tǒng),使用情況如何?Are they using a MIS now? How aboutit?7. 是否有財(cái)務(wù)系統(tǒng)，是什么系統(tǒng)？ What finan cial system are they us ing now ifany?8. 有多少工作地點(diǎn)？ How ma ny physical sites do they have?9. 是否通過(guò) IS09000認(rèn)證？ Have they passed the certification of IS09000?是Yes否No10. 工廠生產(chǎn)中存在著怎樣的困難？What

4、issues in your factory harrass youmost?（過(guò)于開(kāi)放）計(jì)劃Plan1.您的部門中使用電腦嗎？如果是的話，有多少臺(tái)電腦，什么型號(hào)的？ Do you usecomputers in your departme nt? If so, how many and what kind?2.您的工廠中發(fā)放正式的生產(chǎn)工作單嗎？您是如何操作的？Do you release formalproducti on work orders to the factory? How do you do that?3. 您是否考慮過(guò)庫(kù)存情況？Have you ever con sider

5、the in ve ntory?是 Yes否No4. 組裝的提前期是如何決定的？Wha s the lead time for assembly?5. 你計(jì)劃制定周期為多久 How long is your pla nning horizo n?季度 Quarterly每月 Monthly每周 Weekly每天Daily6. 你憑什么制定計(jì)劃？ What s you pla nning source?7.如何決定制造/采購(gòu)的時(shí)機(jī)和數(shù)量？（你怎么制定計(jì)劃） How do you decide when tomake/purchase and how much?（How do you make p

6、la n）8. 是否有工廠日歷？ Do you have factory calendar?是 Yes否 No9. 你所面臨的最大問(wèn)題是什么？你期望利用電腦改進(jìn)哪些工作？What s your biggestproblem? What do you expect the computers to improve your operati on?采購(gòu) Purchasing1.部門職員人數(shù) Total staff in your Dept. 采購(gòu)員人數(shù) Number of buyer采購(gòu)物料數(shù)量 Number of purchased items 采購(gòu)零件 Purchasedparts原料 Raw

7、 materials 在購(gòu)買過(guò)程中您使用電腦嗎？多少臺(tái)，什么型號(hào)？Do you use computersin purchas ing? How many and what kind?您的采購(gòu)流程是怎樣的？ What s your purchasi ng procedure?您是否正在使用采購(gòu)訂單進(jìn)行采購(gòu)？Do you use formal purchase orders?是Yes 否No采購(gòu)材料時(shí)間 times for purchased items - 最長(zhǎng) Iongest最短 Shortest原因Mean采購(gòu)零件的頻率 Frequency of ordering eachpart您是如何

8、知道訂購(gòu)的時(shí)間的？How you know whe n to place anorder?您是如何知道訂購(gòu)的數(shù)量的？ How do you decide how much to order?您是如何判斷供貨商的價(jià)格是否合理的？您有沒(méi)有固定的供貨商？How do you decideon a fair price with ven dors? Do you have approved ven dors?您購(gòu)買物料時(shí)是否會(huì)參考它們過(guò)去的價(jià)格？Do you purchase itemsaccord ing to the history price records?您是否專門為每個(gè)供貨商和物料訂立價(jià)格

9、乘子？Do you have price matrixfor each ven dor and item ?是 Yes否 No您是否會(huì)查看供貨商以往的表現(xiàn)？Do you assess historical ve ndorperforma nee?是Yes 否No您在采購(gòu)時(shí)是否會(huì)先查詢?cè)撐锪系膸?kù)存狀況？Can you en quiry the detail ofthe item s inventory situation when you do purchasing?您在采購(gòu)中遇到的最大的問(wèn)題是什么？What are your biggest problems inpurchasing ?庫(kù)存控

10、制 Inventory Control員工總數(shù)Total staff:倉(cāng)庫(kù)數(shù)量及種類 Number and ki nds ofstockrooms倉(cāng)庫(kù)是如何安排的？How are the stockroomsorganized?您所保留的庫(kù)存記錄是怎樣的？What kind of in ve ntory records do youkeep?您是否統(tǒng)計(jì)實(shí)際盤存？多久統(tǒng)計(jì)一次？Do you do physical in ve ntory? Howofte n? 您是否進(jìn)行循環(huán)盤點(diǎn)。Do you do cycle count?YesNo物料發(fā)放的審批步驟是怎樣的？How are material

11、issues authorized?您是否正在使用工作訂單和領(lǐng)料單？Do you have formal work orders andpick lists? YesNo您是否有安全庫(kù)存？ Do you have safety in ve ntory?YesNo您生成和使用何種庫(kù)存報(bào)表？多久制作一次？What kinds of inven toryreports do you use and produce forothers? How ofte n are they produced?production?是否所有的物料項(xiàng)目都有唯一的零件？Do all items have uni que

12、partnu mbers?YesNo您所面臨的最大問(wèn)題是什么？您期望利用電腦改進(jìn)改進(jìn)哪些工作？What syour biggest problems. What doyou hope the computers can improve your operatio n?產(chǎn)品與車間 Production & Shop Floor員工總數(shù)Total staff主要設(shè)備 Main equipment工作中心數(shù)量，它們是如何組織的，它們位于何處？Number of workce nter,how theyare orga ni zed, and where are they located?什么是最主要

13、的瓶頸 What are the mainbottlenecks?您是否正在使用生產(chǎn)訂單，領(lǐng)料單和工序進(jìn)行管理。Do you use formalmanu facturi ng orders, picklists, and routi ngs?YesNo您是否使用發(fā)料單？ Do you have and use a dispatch list?YesNo您如何重定工作時(shí)間表？您若何做 CRP及安排生產(chǎn)？ How do you rescheduled the work? How do you do CRP and arra nge生產(chǎn)經(jīng)理和領(lǐng)班使用何種報(bào)告來(lái)完成他們的工作？ What kinds

14、 of reports do production managers and foremen use to do their jobs?生產(chǎn)經(jīng)理和領(lǐng)班向他們的老板提供何種信息？ What kind of information doproduction managers and foremen provide to theirboss?工程 Engineering員工總數(shù) Total staff 物料清單 BOM工序 Routing成本信息 Costing information 是否實(shí)施工程更改操作？簡(jiǎn)要描述該過(guò)程。 Is a formal engineering change proced

15、ure implemented?Briefly describe the process.銷售，市場(chǎng) Sales, Marketing在外銷售人員 Outside sales員工總數(shù) Total staff people訂單輸入人員 Order entry people市場(chǎng) Marketing有效客戶數(shù)量 Number of activecustomersand您是否會(huì)制作銷售預(yù)測(cè)？如果是您會(huì)怎么做？Do you develop a sales forecastif so how is it done?預(yù)測(cè)限度是什么？ What s the forecast horizo n?在您的部門里是否

16、使用計(jì)算機(jī)？有多少，什么種類？您如何使用它們？Do you usecomputers in your departme nt? How many and what kind? How do you usethem?您輸入訂單時(shí)，是否會(huì)查看產(chǎn)品的可用性？如何做？When you en ter orders, do youcheck the availability of product? How?您是否給客戶發(fā)送訂單確認(rèn)？Do you always send an order con firmati on to thecustomer? 是 Yes 否 No如果客戶向您訊問(wèn)他的訂單狀況，您需要做

17、些什么來(lái)提供信息給客戶，這個(gè)過(guò)程需要 多久？ If a customer called you to ask about the status of his order, whatwould you n eed to do to provide the in formatio n to him and how long wouldit take?您是否做信貸檢查？ Do you have credit check?是Yes否No您是否使用價(jià)格乘子？ Do you have price matrix?是Yes否No您使用何種報(bào)表？您希望有何種報(bào)表What kind of reports do y

18、ou use? What doyou wish youhad?您所面臨的最大問(wèn)題是什么？您期望利用電腦改進(jìn)改進(jìn)哪些工作What s yourbiggest problems. What do you hope the computers can improve youroperation?財(cái)務(wù) Accounting員工總數(shù)Total staff在您的部門里是否使用計(jì)算機(jī)？有多少臺(tái)，什么型號(hào)？Do you use computers inyour departme nt ? How many and what kind?您是否需要處理多幣制的事務(wù)？Do you have a need to ha

19、ndle multi-currency transactions?是 Yes否No是否所有的財(cái)務(wù)事務(wù)都是手工輸入的？或者有部分是從其他系統(tǒng)中導(dǎo)入的？Are allacco unting tran sacti ons manu ally en tered, or are some brought over fromother systems?每月完成總帳需要花費(fèi)多長(zhǎng)時(shí)間？How long does it take for you to close amon th in G/L?您是否使用標(biāo)準(zhǔn)、實(shí)際或平均成本系統(tǒng)？Do you use sta ndard, actual, or averagecost system?庫(kù)存價(jià)值是多少？占年銷售額的百分之幾？What s your in ve ntory value? Howmuch is this as a perce nt of annual sales?您每月需要打印多