酒店常用英語(yǔ)對(duì)話(huà)

1、酒店常用英語(yǔ)對(duì)話(huà)早上/ 下午/ 晚上好，先生 /女士。愿您在我們酒店過(guò)得愉快！1、Good morning/afternoon/evening, sir/madam.2、Good night. 晚安。3、Have a good time!祝您過(guò)得愉快！4、Wish you a most pleasant stay in our hotel.5、I m sorry.對(duì)不起，很抱歉。6、Excuse me. 打擾一下，對(duì)不起。7、Sorry to have kept you waiting.對(duì)不起，讓您久等了。8、Just a moment, please.請(qǐng)稍等一下。9、I apologize

2、for this. 我為此道歉。10、Can I help you. 我能幫您嗎？11、It s very kind of you.您真客氣。12、Thank you. 謝謝您。13、You are welcome. 不用謝。14、I am at your service. 樂(lè)意為您效勞。15、Turn left/right.往左 / 右轉(zhuǎn)。16、This way, please.請(qǐng)這邊走。17、It s on the second floor.在二樓。生日快樂(lè)！新年快樂(lè)！圣誕快樂(lè)！我可以進(jìn)來(lái)嗎？18、Happy birthday! Happy New Year! Merry Christma

3、s!我能知道您的房間號(hào)碼和姓名嗎？19、May I come in?20、May I know your room number and name?總臺(tái)基本句型一、預(yù)訂服務(wù)Good morning. This is Room reservation. May I help you? 早上好，客房預(yù)訂處，我能為您做什么？ What kind of room would you like to reserve ? 您想訂哪種類(lèi)型的房間 ?A single room or a double room ? 要單人間還是雙人房間？For which dates do you want to book t

4、he rooms ? 您想訂哪幾天的房間呢？What time will you be arriving? 您將在何時(shí)到達(dá)？ May I know your name ? 您能告訴我您的名字嗎？ How long will you be staying? 您將要住多久？ I d like to confirm your reservation. 我要確認(rèn)一下您的預(yù)訂。I ll check the room availability. 我查查客房預(yù)訂情況。You should pay a deposit of US$1000 beforehand . 您應(yīng)預(yù)期付 1000 美元的定金。There

5、 is a 10 per cent discount . 10%的折扣。二、接待服務(wù)What kind of room would you be prefer? 您要什么樣的房間？ Have you got a booking?您預(yù)訂了嗎？A single room or a double room? 要單人間還是雙人房間？A double room costs 368 Yuan per night . 雙人房的房?jī)r(jià)是每晚 368 元。Breakfast is also included. 早餐也包括在內(nèi)。May I see your passport? 我能看一下您的護(hù)照嗎？ Could y

6、ou fill in this form, please? 請(qǐng)您填一下這張登記表好嗎？ This is your room card and room key? 這是您的房卡和房間鑰匙。 Could you sign your name, please? 請(qǐng)您簽一下名，好嗎？ If you leave after 6:00 p.m , you ll have to pay the full account.晚上六點(diǎn)以后退房 , 按全天收費(fèi)計(jì)算 .You ll have to register individually, please. 請(qǐng)你們分開(kāi)登記。How would you like to

7、 pay , sir , in cash or by credit card ? 先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個(gè)季節(jié)人多，各種房間都訂滿(mǎn)了。Do you know which unit is responsible for the reception? 您知道您是由哪個(gè)單位負(fù)責(zé)接待的嗎？Could you keep your room key until you check out ? 請(qǐng)

8、您在住宿期間自己保管鑰匙，直到結(jié)帳離開(kāi)。三、收銀服務(wù)Here is your bill . It s 2000 Yuan in all.這是您的賬單?？偣?2000 元。How would you like to pay , sir , in cash or by credit card ?先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？ Please check it and sign here. 請(qǐng)核對(duì)一下，在這里簽個(gè)字。I will write out a receipt for you . 我給您開(kāi)一張收據(jù)。May I check the details for you , please?

9、我能為您核對(duì)賬單上的詳細(xì)內(nèi)容嗎？ Do you have any charges for this morning? 您今天是否掛帳用酒店的服務(wù) ? We ll have to charge you $10 extra. 我們要向您額外收 10 美元。Did you make any phone calls from room, sir? 先生，您從房間打過(guò)電話(huà)嗎？Excuse me , sir , but I don t think that will be enough.先生，對(duì)不起，我認(rèn)為錢(qián)數(shù)不夠。I am sorry ,sir ,there has been an error in y

10、our bill .Please wait a minute whileI correct it . 對(duì)不起，先生，您的帳單算錯(cuò)了。請(qǐng)稍候，我馬上把它改過(guò)來(lái)。 Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please? 先生，您的行李拿下來(lái)了嗎？能請(qǐng)您在行李拿下來(lái)后再結(jié)帳嗎？Sorry , your credit card has been stopped paying . According to the regulations of bank,

11、it must be cancelled.對(duì)不起 , 您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。四、兌換外幣The rates of exchange are on the board there . 今天的兌換牌價(jià)在那里的牌子上。 How much would you like to change? 您要換多少？ It s 8.10 Yuan RMB for one US dollar? 1 美元兌換 8.10 元人民幣。情景對(duì)話(huà)一、Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Ye

12、s. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look through out list. Yes , Wedo have a reservation for you , Mr. Smith. A city view single room with bath . You ve paid 2000 Yuan RMB as a deposit . Is that correct ?G: That s it .

13、C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I ve filled in everything correctly .C: Let me see Name, address, nationality,forwardingaddress , passport number ,signature and date of departure . Oh , here , sir . You forget to fill in the date of departure

14、. May I fill it in for you ? You are leaving onG: October 24.C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107.It s on the 11th floorand your room rate is 500 RMBper night . Here is your key card with all th

15、e information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I ll keep it with care , thank you .C: I hope you

16、enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Have you made a reservation?G: No, I haven t.C: How long do you want to stay?G: Three days.C: I ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor. G:

17、Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. Its Room 808 on the eight floor.G: Thank you very much. Good night.二、Check out1. C: Good morning. Can I help you?G: Yes. I would like

18、 to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card

19、G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I ll write out a receipt for you . 2 C: Good morning. Can I help you?G:Yes, I d like to check out now .C:Can I have your name and room number, please ?G:John smith, room 1208 .C:May I have your room key, please ?G:Sure.

20、Here you are.C:Justa moment, please .Mr. Smith . Here is your bill. Would you like to checkit ?G:C:G:C:G:C:G:C:I m sorry . What s the 20 Yuan for ?That s for the drinks you ordered from your room .I see .How would you like to make payment , Mr. Smith ?I d like to pay in cash .That ll be 2180 Yuan .H

21、ere you are .Here s your change and receipt , Mr. Smith , I ll send a bellman up to getyour luggage.G: Thank you .C: You are welcome , Good-bye .三、Reservation1. C: Good morning . This is room reservation . May I help you G: Yes , I d like to book a room , please .C: Fine , For which date ?G: For Oct

22、. 1st .C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook .C: May I have your telephone number , please ?G:: What time do you expect to arrive , sir ?G: At about 6.p.m .C: Fine , Mr. Jone

23、Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2.G:C: Good morning . Room reservation . Can I help you ? I d like to make a reservation .C:When for ?G:For Sept .9th .C:For how long ?G:About a week .C:Could you hold the l

24、ine , please ? I II check Thank you for waiting , sir . I m afraid our hotel is fully booked on those days .G: That s all right .C: We re very sorry , sir . We hope you understand .禮賓部 基本句型May I take your luggage for you? 我來(lái)幫您拿行李，好嗎？Just a moment ,please . I ll bring a luggage cart.請(qǐng)稍等一下，我去推一輛行李車(chē)來(lái)。D

25、on t worry , sir . Your luggage will be sent up at once . 先生，別擔(dān)心，您的行李很快就會(huì)送上去的。When you check out , please call number 32 and we ll help you with your luggageimmediately.如果您要離店，請(qǐng)打電話(huà) 32，我們會(huì)馬上幫您運(yùn)送行李的。How many pieces of luggage do you have? 請(qǐng)問(wèn)您有幾件行李？Two suitcases and one bag . Is that right? 兩只箱子和一個(gè)包，對(duì)嗎

26、？ I ll show you to the Front Desk. This way please. 讓我?guī)タ偱_(tái)，請(qǐng)走這邊。Is there anything valuable or breakable in your bag? 您包里有貴重或易碎物品嗎？May I have your room key , please. 請(qǐng)把您房間的鑰匙給我好嗎？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese. 大多數(shù)出租車(chē)司機(jī)都不會(huì)英語(yǔ)，把您要

27、去的目的地用中文寫(xiě)下來(lái)，會(huì)給您不少幫助。When you return to the hotel, please show this hotel card to the taxi driver. 當(dāng)您要返回酒店時(shí)，請(qǐng)向出租車(chē)司機(jī)出示一下酒店名片。According to regulation, we don t accept food , combustible , valuable and breakable objects.根據(jù)規(guī)定，食品、易燃品、貴重物品和易碎品都不給予保管。Is this the correct number of bags? 您的行李數(shù)目對(duì)嗎？情景對(duì)話(huà)1、Bellma

28、n s serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .B : How many pieces of luggage do you have ?G : Just these three .B : Two suitcases and one bag . Is that right ?G : Yes , that s all .B : I ll show you to the front desk . This way please , I will put your bags by the post ove

29、r there .G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : Ok , fine .B : Please enjoy your stay .2、Introducing hotels servicesBm : Good afternoon , sir and madam . I m the bellman. Mr.bellow & Mrs bellow : Good afternoon.Bm : Very glad to hav

30、e you here . Let me carry your baggage . This way , please . (They are going to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from man

31、y countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty sal on , a swimmi ng pool and tennis(Now they

32、are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant willmeet you there and show you to room 908. I ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、On the way to the roomB : Good evening , sir .

33、 Ill show you to your room .you have two suitcases and onebag . Is that correct ?G : Yes , that s right .B : Is there anything valuable or breakable in your bag ?G : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir ? Im afraid the contents might break .G : Sure , no problem .B

34、: Thank you , sir . May I have your room key , please ?G : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .G : I see .B : Is this your first time to HangZhou ?G : Yes , it is .B : I hope you ll have time to see HangZhou . There

35、is a lot to see .G : I m sure there is .B : This is the 12th floor . Yourroom is to the right . Afteryou , sir . This way ,please .4、Checking baggageB: Good morning ! Madam . Can I help you ?G : Yes , I d like to check my baggage .B : How many pieces have you got ?G : I ve got four pieces in all .B:

36、 When will you want them ?G: In three days .B : Please keep the name tags.G : Thank you B : Not at all .5、Luggage check - outB : This is the bell captain s desk . May I help you ?G : I m going to check out soon . Could you pick up my luggage . Please ?B : Certainly , sir . May I have your room numbe

37、r , please ?G : Yes , its 1101.B : Room 1101. Very good , sir we ll send a bellman immediately . Could you wait in you room , please ?G : Ok .B : Good morning ,sir . Ive come for your bags .G : Thank you . Could you take these two suitcases , please ? I ll bring the bagwith me .B : Certainly , sir .

38、 Two suitcases ?G : Yes .B : Is there anything valuable or breakable in them ?G : No .B : This is your claim tag , sir . We ll keep your luggage at the bell captains desk . Could you pick it up there . Please ?G : Certainly .B : Thank you , sir .G : You are welcome . See you later .商務(wù)中心基本句型the lette

39、r can go for 1.60 Yuan 這封信要 1.60 元郵資 .I think I d better look it up . 我想我需要查一下價(jià)錢(qián) .Heres a form . please print the name and address of the person you re sending to 這里有張表格 . 請(qǐng)您將收信 （ 款 ） 人的姓名和地址用印刷體寫(xiě)上 .If it s urgent , we can send it by express .如果是急信 , 我們可以寄快件 .Sorry , this printed matter is overweigh

40、t . 很抱歉 , 這件印刷品超重了 .What sort of stamp do you want to buy ? 您想買(mǎi)哪種郵票 ?Wecharge each page * yuan for typing and * yuan for fax to U.S.A. plus 10%service charge .打印費(fèi)每頁(yè) * 元, 發(fā)傳真到美國(guó)每頁(yè) * 元 , 外加 10%服務(wù)費(fèi) .As soon as your fax comes in , we ll inform you at once .您的傳真一到 , 我們馬上會(huì)通知您 .Could you please write your

41、name and room number and sign the billing voucher ? well send your original copy to your room after we have faxed them . 請(qǐng)您寫(xiě)下您的姓名和房間號(hào)碼并在賬單上簽字 , 好嗎 ?我們發(fā)出傳真后會(huì)將您的原文送到您 的房間去的 .情景對(duì)話(huà)四、 Business center1. C: May I help you , sir ?G: Yes , I d like to make some photo copies of these documents , please .C: Ve

42、ry good , sir. How many copies do you need ?G: One each .C: All right . Just a moment , please , sir .Here they are .G: Thank you . How much does it cost ?C: Three Yuan for each , sir .G: OK . Here is the money .C: Thank you , sir . Here s the receipt . Good-bye .G: Good-bye .2. C: Good morning , si

43、r . Can I help you ?G: Good morning . I want to send a fax .C: Where to , sir ?G: To my parents .C: Can you give me your fax number , please , sir ?G: Certainly . Its (612)371-8999C: Thank you . Would you please sit down and wait for a whileG: Good . Thank you very much .C: All done , sir . Here you

44、 are . How would you like to pay ?G: I ll pay in cash . How much ?C: It s 90 RMB Yuan altogether .G: OK . Can I have a receipt ?C: Certainly , sir . Here you are .G: Thank you very much . Bye.C: Good-bye .3、typing serviceG : Excuse me . I want to have this document typed , please .C : All right , ma

45、dam .G : How much does it cost one page ?C : For A4,twenty four Yuan each page , and A3 , thirty Yuan . Which would you prefer ?G : A3 , please . When can I pick it up ?C : In half an hour .G : OK , I ll be back in forty minutes .(30 minutes later)G : Hello .Is it done ?C : Yes , madam . Here is you

46、r original script and the typed one . Can you make some corrections ?G : SureVery well done . I couldn t find any mistakes .C : In this case , let me print it for you now . Could you please wait for a few seconds ?G : No problem . Go ahead .C : All done , madam . Here you are .G : Oh , this is quick

47、 ! Charge it to my room then .C : All right . Could you please show me your room card or room key ?G : Oh , yes . Here is my room card .C : Room 1102 . And now, Ms .Bush , can I have your signature here ?G : Certainly . There .C : Thank you very much , madam .總機(jī)基本句型 LongHill hotel, May I help you? 龍

48、禧大酒店，能為您服務(wù)嗎？Just wait a moment and I ll connect you.請(qǐng)等一下，我替您接通。Please press 0 and then the area code and the number. 請(qǐng)先撥 0，再撥區(qū)號(hào)和電話(huà)號(hào)碼。May I take a message for you? 我?guī)湍鷤鱾€(gè)口信好嗎？ They aren t answering.沒(méi)有人接聽(tīng)。Which extension? 什么分機(jī)號(hào)碼？Don t hang up , please. 請(qǐng)勿掛斷。Sorry , the line is busy. 對(duì)不起，線(xiàn)路忙。Hold in , p

49、lease . I ll put through to the information desk .請(qǐng)別掛電話(huà)，我給您接問(wèn)訊處。情景對(duì)話(huà)1、C : LongHill hotel . May I help you ?G : Yes . Could you put me through to room 1002, please ?C : Certainly , sir . Just a moment , please .2、C : LongHill hotel . Can I help you ?G : May I speak to Miss Grace , please ?C : Do you

50、know her room number ?G : I m sorry . I don t know .C : Hold on , please , I ll put you through to the information .3、C : Operator . Can I help you ?G : Yes , I d like to know how to make outside calls .C : For calls in HangZhou , please press 0 first and then the number you want .G : I see . And wh

51、at about calls outside HangZhou .number .C : For calls outside HangZhou , please press 0 and then the area code and the G : Thank you very much .客房 基本句型一、打掃房間1、Housekeeping. May I come in? 客房服務(wù)員，我能進(jìn)來(lái)嗎？2、I m sorry to trouble you, sir May I clean the room now? 對(duì)不起，打擾了，先生，現(xiàn)在我能為您打掃房間嗎？3、Would you like m

52、e to make your bed now? 現(xiàn)在我能為您整理床鋪嗎？4、When would you like me to do room , sir? 您要我什么時(shí)候來(lái)為您整理房間，先生？5、Shall we come back later? 我們等一會(huì)再來(lái)，好嗎？6、I hope I m not disturbing you. 我希望沒(méi)有打擾您7、I m coming to change the sheets and pillowcases. 我來(lái)調(diào)換床單和枕套8、We will come and clean your room immediately. 我們馬上就來(lái)打掃您的房間。9、

53、Can you tell me your room number? 您能告訴我您的房號(hào)嗎？10、A repairman will come and check it right away. 修理工會(huì)馬上來(lái)檢查。11、Don t worry .We will help you to look for it.不要擔(dān)心 , 我們會(huì)幫您尋找的。12、Have you check your room?您檢查過(guò)您的房間了嗎？13、It takes half an hour to finish cleaning .打掃房間一般花半個(gè)小時(shí)。14、It will take 6 hours to repair t

54、he water pipes .修理水管要花 6 個(gè)小時(shí)。15、Let me inqure about it and I ll let you know as soon as possible .讓我來(lái)詢(xún)問(wèn)此事，我會(huì)盡快答復(fù)您 。16、May I have your room number card ?可以把房號(hào)牌給我嗎？17、My English is not good enough for me to take down what you said . Here sa pen and paper for you .我的英語(yǔ)不夠好，記不下您說(shuō)的話(huà)。這兒有筆和紙給您。18、Special la

55、undry bags with lists are placed in your wardrobe . Washing handedin by 9:00a.m.will be returned to you after 5:30 p.m . On the same day .您的衣柜里有專(zhuān)用洗衣袋和洗衣單。早上九點(diǎn)半以前送去洗的衣服，當(dāng)天下午五點(diǎn)半以前能 送回來(lái)。二、洗衣服務(wù)1、Laundry service. May I come in? 洗衣服務(wù)，我可以進(jìn)來(lái)嗎？2、Good morning, I ve come to collect your laundry.早上好，我來(lái)取您要洗的衣服。3

56、、Would you please fill in the laundry list? 請(qǐng)您填一下洗衣單好嗎？4、Please sign on the laundry list, sir/madam 請(qǐng)您在洗衣單上簽名好嗎？先生 / 女士5、When would you like your laundry back? 您要什么時(shí)候取回送洗的衣服？6、You laundry will be ready by 6p.m this evening. 您送洗的衣服會(huì)要今天下午 6 點(diǎn)鐘洗好。7、Here s your laundry, madam. 女士，這是您送洗的衣服。8、You d better check your laundry. 您最好查看一下洗好的衣服。9、We have express laundry service. 我們有快速洗衣服務(wù)。10、Your laundry will be ready tomorrow afternoon. We could get it done thi