供應(yīng)商糾正預防措施報告(比亞迪)

1、精品welcome供應(yīng)商糾正預防措施報告（SCAR）【BYD IQC填寫】(Supplier Corrective Action Report報告編號:SCAR-SH-108628-I-091104-01產(chǎn)品名稱Material Name塑月父卸殼NEPTUNE黑色噴漆產(chǎn)品料號Material No.448201產(chǎn)品批號Batch No.P35000295740-0020-0002供應(yīng)商名稱Supply Name浙江華騰電子有限公司供應(yīng)商代碼Supply Code108628來料日期Receiving Date2009/11/04發(fā)現(xiàn)場所PlaceIQCIPQCOQC客戶投訴異常等級Class

2、ificationI級II級III級響應(yīng)時間Response time國內(nèi)：3日內(nèi)回復 within 3 days;國外：7日內(nèi)回復 within 7 days（特殊情況雙方可協(xié)商）異 常 現(xiàn) 軍 Description標準要求：限度看板；實際情況：表面后劃痕；抽檢數(shù)量：47;不合格數(shù)量：15。填寫人Initiated By鐘靜填寫日期Initiated Date2009-11-18【供應(yīng)商填寫】D0 :準備 Preparation主題SubjectNEPTUNE塑膠面殼有劃痕接收日期Date Received20009/11/19D1 ：團隊 Team先鋒Pioneer方晟組長Team Le

3、ader陳忠平成員Team Members鄭玲英吳欽叔楊偉利徐永洪李阿林D2 :問題描述 Problem Description塑膠面殼NEPTUNE黑色噴漆：表面有劃痕；抽檢數(shù)量 ：47PCS ;不合格數(shù)量：15 PCS。編制人Initiated By方晟日期Date2009/11/19D3 :應(yīng)急措施 Containment Action(s)指派專人對庫存的塑膠卸殼逐個仔細挑選。責任人Responsible方晟完成日期Completion Date2009/11/05D4 :根本原因Root Cause(s)1、注塑過中脫模不暢，留下劃痕。2、后道加工過程中操作不當，造成的劃傷。3、搬運

4、和運輸過程式中，磕碰留下的劃痕。責任人Responsible陳忠平方晟完成日期Completion Date2009/11/06D5 :糾正措施 Permanent Corrective Action(s)1、對脫模面進行拋光減少劃傷，定時噴涂脫模劑減小脫模阻力。2、3、加工中須逐個擺放，不可交錯或堆集碼放，以免相互間磨擦起痕。移動或運輸過程中輕拿輕放，避免意外磕碰致使產(chǎn)品表面留下劃痕。完成日期：責任人：陳忠平鄭玲英吳欽叔Completion2009/11/06Responsible:Date:D6:效果驗證Effectiveness Verification以上方法正在實施當中已初見成效，劃

5、痕比例較以前有所下降，?J15%左右。責任人陳忠平 方晟完成日期2009/11/06ResponsibleCompletion DateD7:防止再發(fā)生Actions to Prevent Recurrence1、定期檢查模具內(nèi)腔的光潔度，（約注塑5000模觀察一次）c2、定時噴涂脫模劑,（約注塑 20模噴一次，噴量適中）。3、后續(xù)加工時嚴格按規(guī)定流程進行，品質(zhì)部全程跟進監(jiān)督。4、針對出現(xiàn)的不良現(xiàn)象召集小組成員現(xiàn)場評估改良，確保表面光潔。完成日期：責任人：陳忠平 方晟李阿林Completion2009/11/06Responsible:Date:D8:關(guān)閉、總結(jié)及經(jīng)驗Closure - Con

6、clusion - Learning后續(xù)效果須發(fā)至廠方確認后，由我方完善和改良。責任人陳忠平 方晟日期2009/11/07ResponsibleDate關(guān)閉人陳忠平關(guān)閉日期2009/11/07Closed ByClosed Date【備注：8D欄位說明】各欄位填寫說明 Column filled instruction:1.如果欄位空間不夠，請自行調(diào)整或增加必要的附件；If the space isnt enough, pls adjust the size or add necessary attachments;2.在必要欄位插入圖片、附件、壓縮文件、圖表等內(nèi)容；Insert pictur

7、es, files, attachments, compress files, charts, etc. if necessary;模板項目Template Item解釋說明ExplanationD0、D1主題 Subject抱怨的主要內(nèi)容 Main content of the complaint describe as a subject接收日期Receiving Date抱怨接受到的時間 The time when accepted the complaint.先鋒Pioneer一般為主管階層，監(jiān)督小組的進度，支援及對決策決定權(quán)力。The person often comes from

8、themanagement in general, responsible for supervising, supporting and decision-making in the team work.組長Team Leader領(lǐng)導小組成員按計劃完成小組各項活動Lead the members to complete each activity according to the action plan.成員Team Members各部門相關(guān)人員,如：PE, QA, ME,等相eevant personnel of each dept., e.g. PE, QA, QE,ME, etc.D2

9、問題描述Problem Description陳述接受到抱怨的具體內(nèi)容，可插入附件、圖片等相關(guān)信息Describe the content of this complaint,and insert relevant information such as attachments, pictures, etc.責任人Responsible:編制此份報告者Name of individual responsible for establishing this report完成日期Completion Date:問題描述填寫完成時間The date when the problem descript

10、ion filled outD3應(yīng)急措施Containment Action(s)描述接受到客戶抱怨所采取的應(yīng)急措施，含對在制品，運輸途中，倉儲，顧客工廠等地方采取的措施(24小時內(nèi)完成)Describe actions after receiving customer complaints, it contains the actions takenon products on-line, in-delivery, storage and customer factory, etc.(completed within 24hours)責任人Responsible:制定應(yīng)急措施的責任人Name

11、 of individual responsible for establishing emergency action完成日期Completion Date:應(yīng)急措施的完成時間The completion date of containment actionsD4根本原因Root Cause(s)從發(fā)生原因、流出原因、流出而未檢測出等方面進行詳細的分析，可插入分析圖、數(shù)據(jù)、圖片等進行說 明(7天內(nèi)完成) Use this section to provide a detailed explanation/results of the Root Cause Analysis including

12、 occurred reason, escape reason, escape but not detected reason. Insert analysis chart, data, pictures to demonstrate.(completed within 7 days).責任人Responsible:分析原因責任人Name of individual responsible for root cause analysis完成日期Completion Date:根本原因分析完成時間The completion date of root cause analysisD5糾正措施Pe

13、rmanent CorrectiveAction(s)描述詳細的糾正措施計劃，跟進計劃執(zhí)行情況并提供相應(yīng)的證據(jù)(含：圖片、數(shù)據(jù)、圖表、測試報告等) (14 天內(nèi)完成) Use this section to provide a detailed explanation of the Corrective Action Plan,follow up the implementation of plan and provide relevant evidences (pictures, data, charts, inspection reports, etc). (completed withi

14、n 14 days)責任人Responsible:措施執(zhí)行人Name of individual responsible for implementing the action.完成日期Completion Date:措施完成時間The completion date of actionsD6效果驗證EffectivenessVerification提供相關(guān)的證據(jù)顯示問題已得到改善，如：圖片、文件、數(shù)據(jù)等(14天內(nèi)完成)Provide relevant evidences to prove the problem has been improved, e.g. pictures, docume

15、nts, data, etc.(completed within 14 days)責任人Responsible:驗證人Name of individual responsible for verifying the effectiveness完成日期Completion Date:驗證完成時間The completion date of verificationD7防止再發(fā)生Actions toPrevent Recurrence證明通過改善可以防止類似問題的發(fā)生或?qū)⒋烁纳菩袆油卣褂陬愃频倪^程以防止再發(fā)或標準化于我們現(xiàn)行的過程，(如：控制計劃，形成文件，設(shè)備、夾具改造等)Use this se

16、ction to provide improvement evidence to prevent complaints recurrence; or transform preventive actions into process or standardize our current process to avoid recurrence. (Control plans, documents, equipment/jig updates, etc.)責任人Responsible:預防措施制定和執(zhí)行者Name of individual responsible for the establishment and implementation of preventive action完成日期Completion Date:預防措施完成時間The completion date of preventive actionsD8關(guān)閉、總結(jié)及經(jīng)驗Closure - Conclusion -Learning內(nèi)部對此次抱怨的經(jīng)驗總結(jié)The internal Closure - Conclusion - Learning of this complaint責任人Responsible:8