酒店參考資料前臺英語100句

1、酒店前臺英語100 句歡迎和問候語：1) good morning(afternoon, evening),sir(madam).早上 (下午、晚上) 好，先生 (夫人 ) 。2) how do you do您好！ （初次見面 ）10how do you do ?您好！glad to meet you .很高興見到您。3) how are you ?您好嗎？您呢？歡迎您到我們賓館（餐廳、商店 ）fine ,thanks. and you ?好的，謝謝。您呢？4) welcome to our hotel(restaurant, shop). 來。5) wish you a most pleas

2、ant stay in our hotel . 愿您在我們賓館過得愉快。6) i hope you will enjoy your stay with us . 希望您在我們賓館過得愉快。 歡迎和問候語：1) good morning(afternoon, evening),sir(madam).早上 (下午、晚上) 好，先生 (夫人 ) 。2) how do you do ?how do you do ?glad to meet you .3) how are you ?fine ,thanks. and you ?您好！ （初次見面 ）您好！ 很高興見到您。 您好嗎？好的，謝謝。您呢？4)

3、 welcome to our hotel(restaurant, shop).來。5) wish you a most pleasant stay in our hotel .6) i hope you will enjoy your stay with us .客人剛?cè)氲陼r()i hope you are enjoying your stay with us .您呢？歡迎您到我們賓館（餐廳、商店 ）愿您在我們賓館過得愉快。希望您在我們賓館過得愉快。希望您在我們賓館過得愉快。客人在飯店逗留期間（）i hope you have enjoyed your stay with us . 希望您在

4、我們賓館過得愉快。(客人離店時)7) have a good time !祝您過得愉快！電話用語:8) imedp hotel, front desk. can i help you ?您找誰？9) sorry , i ve dialed the wrong number.10) may i speak to your general manager?speaking.我就是。edp聯(lián)盟大酒店，前廳。對不起，我撥錯號了。能和你們總經(jīng)理說話嗎？11) sorry. he is not in at the moment .would you like to leave a message 12)

5、pardon ?i beg your pardon ?對不起，他現(xiàn)在不在。您要留口信嗎？對不起，請再說一遍好嗎？對不起，請再說一遍好嗎？祝賀語：13) congratulations!祝賀您！14) happy birthday!生日快樂！15) happy new year!新年快樂！16) merry christmas!圣誕快樂！17) have a nice holiday!節(jié)日快樂！18) wish you every success!祝您成功！ 答謝和答應語：19) thank you (very much).謝謝您 (非常感謝 ) 。20) thank you for your

6、advice(information,子 help).感謝您的忠告(信息、幫助)謝謝，您真客氣。不用謝。不用謝。不用謝。21) it s very kind of you .22) you are welcome.23) not at all .don t mention it .24) it s my pleasure .很高興為您服務。with pleasure .my pleasure .25) i am at your service. 樂意為您效勞。26) thank you for staying in our hotel. 感謝您在我們飯店下榻。道歉語：27) i m sorry

7、 .28) excuse me .29) oh,is my apologise.30) sorry to have kept you waiting31) sorry to interrupt you .32) i m sorry about this.33) i apologize for this.34) that s all right .35) let s forget it .很抱歉。對不起。對不起，那是我的過錯。對不起，讓您久等了。對不起，打擾您了。對此表示歉意。我為此道歉。沒關(guān)系。算了吧。征詢語：36) can(may ) i help you yes ,please .37)

8、what can i do for you我能幫您什么嗎？ 好的。我能為您干點什么嗎？38) is there anything i can do for you ?39) just a moment , please .40) may i use your phone ?yes ,of course .certainly .有什么我能為您效勞的？請稍等一下。我能借用您的電話嗎？指路用語：當然可以。當然可以。(41) go upstairs/downstairs上樓 /下樓(42) it s on the second(third) floor. 在二 (三) 樓(43) excuse me.

9、 where is the washroom對不起，請問盥洗室 (電梯 ) 在哪兒？(restroom,elevator)this way ,please.請這邊走。(44) turn left/right.往左 (右) 轉(zhuǎn)。(45) its in the lobby near the main entrance. 大廳 * 近大 h。(46) its in the basement at the end of the corrido. 下室走廊盡頭。提醒用語：(47) mind(watch) your step.請走好。(48) please be careful.請當心。(49) plea

10、se don t leave anything behind. 請別遺忘您的東西(50) don t worry.別擔心。(51) take it easy.放心好了。(52) please don t smoke here.請不要在這里抽煙。告別語：(53) goodbye.再見.(54) see you later.等會見。(55) good night.晚安。(56) see you tomorrow. 明天見。(57) goodbye and thank you for coming.再見，謝謝您的光臨。(58) goodbye and hope to see you again. 再

11、見，希望再見到您。(59) have a nice trip!一路平安！(60) wish you a pleasant journey! good luck! 祝您旅途愉快！前廳部(61) have you a reservation?您預訂過嗎？(62) may i have your name and room number?您能告訴我您的名字與房間號碼嗎？(63) here is your room key.給您房間鑰匙。(64) please pay at the cashier s desk over there.請去那邊帳臺付款。(65) are these your bagga

12、ge? may i take them for you?這些是您的行李嗎？我來幫您拿，好嗎？(66) i m afraid our hotel is fully booked on that date.對不起，我們飯店那一天的客房全部訂滿了。(67) your room is confirmed for that day. we look forward to serving you.您要的那一日房間已經(jīng)確認了。我們期待著為您服務。(68) i ll cancel mr bell s reservation from february 27th for three nights. 我將取消 b

13、ell 先生從 2 月 27 日開始 3 個晚上的預訂。我們期待著下一次為您服務。(69) may i reconfirm your departure date?我可以再次確認您的離店日期嗎？(70) i m sorry, madam. we don t have any vacancy at the moment.對不起，小姐，我們現(xiàn)在沒有空房間。(71) how many pieces of luggage do you have?請問您有幾件行李？(72) is there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？

14、(73) you can get your money changed at the cashier s desk.您可以去收款處兌換錢。(74) could you take a message for her, please?你能不能為我給她留信口信？(75) just a moment, please, sir. i ll put you through.請稍等一下，先生。我馬上為您接通。(76) for outside calls, please press 9 first and when you hear the dialing tone, press the number you

15、 want.打外線請先按9，聽到聲響后再按您所要的號碼。(77) how would you like to make payment, sir.先生，請問您將如何付款？(78) here is your change and receipt, sir. i ll send a bellman up to get your luggage.先生，這是您的找錢和收據(jù)。我馬上叫行李員上去取您的行李。(79) the rate of your room will be paid by your host unit while the others should be at your expense.

16、您的房費將由接待單位支付，而雜費則應由您自己付。(80) how many copies do you need?您要復印幾份？(81) can you give me your fax number, sir?請您告訴我您的傳真號碼好嗎？(82) when can i pick it up?我什么時間能?。抗芗也?83) housekeeping. may i come in?客房服務員，我可以進來嗎？(84) leave your laundry in the laundry bay behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。(85) i ho

17、pe i m not disturbing you.我希望沒有打擾您。(86) one moment, madam. i ll bring them to you right away.等一會，夫人。我馬上送來。(87) i ll show you to your room. would you come this way?我?guī)ツ姆块g。請這邊走好嗎？(88) i m sorry to disturb you, sir, but we would like to clean the room. may we do itnow?對不起，打擾您了，先生。我們想現(xiàn)在打掃房間，可以嗎？(89) i

18、 m sorry, sir, but could you wait another 20 minutes, please?對不起，先生， 但您能再等20 分鐘嗎？(90) could you bring me some more towels, please?你能不能再給我拿幾條毛巾來？(91) yes, madam. i ll bring them to your room at once.好的，夫人，我馬上給您送來。(92) the hotel provides free shoe shining service for its guests.酒店為住店客人提供免費擦鞋服務。(93) i

19、m terribly sorry. i do wish we had known it earlier.非常對不起。要是我們早點知道就好了。(94) there s something wrong with the toilet.抽水馬桶出毛病了。(95) i ll inform the engineering department right now.我馬上就通知工程部。(96) good evening, sir. your laundry is ready. would you see if they are all right?晚上好，先生。您送洗的衣服洗好了，請您查看一下是否滿意？(

20、97) please sign on the laundry list, madam.小姐，主須送洗衣服單上簽字。(98) pardon, madam. i m afraid i don t follow.請原諒，太太，我沒有聽明白您說什么。(99) may i know her nationality, british or american?我可以知道她的國籍嗎，英國人還是美國人？(100) when did you lose it?您什么時候丟失的？(101) can you give us details of your？請您詳細描述一下您的 好嗎？(102) we ll try ev

21、erything we can to look for it for you.我們將盡一切可能替您尋找失物。(103) i m sorry to hear that. shall we search the room once again?聽到這件事我深表遺憾，我們在房間里找一遍好嗎？(104) i m sorry to hear that. i ll ask a repairman to come to your room at once.很抱歉聽您這么說。我馬上叫修理工到您房間來。餐飲部(105) sit down, please. here is the menu. may i take

22、 your order, sir?請坐，給您菜單。先生，您要點菜嗎？(106) would you like to have coffee or tea?您要喝咖啡還是茶？(107) would you like to have some wine with your dinner?您用餐時需要喝點酒嗎？(108) service hours are: 7:009: breakfast 餐廳供應時間是：早上7點到9點(109) here is the bill. please sign it.這是您的帳單，請簽字。(110) what time would you like your tabl

23、e?您什么時候來用餐。(111) would you like to sit by the window?請問您是否喜歡坐在*窗的位子？(112) may i suggest that you wait in the bar?我建議您去酒吧等候，好嗎？(113) here is your beggar s chicken.您的叫化子雞來了。(114) that s all for your dishes. if you want anything else, just call me. please enjoy yourself.您的菜上齊了。如果您還要什么，請叫我。祝您就餐愉快。(115)

24、i do apologize for giving you the wrong soup.我上錯湯了，真抱歉。(116) how do you like the fish cooked this way?您覺得魚這樣燒怎么樣？(117) the buffet is over there, please help yourself.自助餐在那邊，請隨意了取用。(118) how would you like your eggs?您喜歡雞蛋怎樣燒？(119) our buffet serves rich chinese and western food and also various kinds

25、 of salads, cakes and fruit.自助餐廳食品豐富，有中式食品、西式食品，還有各式色拉、糕點和水果。(120) room service. can i help you?送餐服務。有什么事要我們辦嗎？(121) i m terribly sorry, sir. there is a mistake on the bill.太對不起了，先生。帳單上出了一點錯。(122) please feel free to contact us if you have any questions or request.如果有什么問題或要求，請即與我們聯(lián)系，不必客氣。(123) there

26、 are several ways of paying for the drinks.飲料費的收付方法有幾種。(124) the exchange rate today is for rmb.今天的兌換率是兌換人民幣。(125) i ll need your signature and roombneurm.我需要您的簽名和您的房號。銷售用語(126) what kind of rooms(food) would you like to have ? 您需要什么樣的房間(菜) ？(127) here is a brochure of our hotel .這是介紹我們酒店的小冊子。(128)

27、we gllive you a 10%(ten percent ) discount . 我們給您九折優(yōu)惠。(129) we lloffer tour guides complimentary breakfasts . 我們給陪同提供免費早餐。(130) we accept your terms .我們接受您的條件。公關(guān)用語(131) may i introduce myself ?讓我介紹我自己。(132) may i present you a little souvenir ? 請接受我們的一點小紀念 品。(133) let s drink to our friendship ! 為我們

28、的友誼干杯。(134) let s propose a toast to the health of our guests! 建議為在座客人的健康 干杯。(135) cheers !干杯！征求意見用語(136) how do you like chinese food ?您喜歡中國菜嗎？(137) what do you think of our service ?您對我們的服務有什么意見？(138) thank you for your comments(compliment , suggestions).謝謝您給我們提的意見(贊揚、建議) 。(139) i m afraid it s against the hotel s regulations . 這是違反飯店的規(guī)章制度。我們飯店是不收小費的。我們?yōu)榭腿朔蘸酶械?140) in our hotel we dont acc