Chapter 11Foundations of Control

1、Chapter 11 Foundations of ControlTrue/FalseWHAT IS CONTROL?2.Managers should be involved in the control function even if things are going as planned.True (moderate)3.The three different approaches to designing control systems are cultural, domestic, and international.False (moderate)4.Price competit

2、ion is one mechanism for utilizing market control.True (moderate)5.Market control uses external market mechanisms to establish standards used in the control system.True (moderate)6.Bureaucratic control emphasizes governmental regulation.False (moderate)7.Clan control emphasizes organizational author

3、ity.False (moderate)WHY IS CONTROL IMPORTANT?8.In reality, management is an ongoing process, and controlling activities provide the critical link back to planning.True (moderate)9.Standards are created during the organizing process.False (easy)THE CONTROL PROCESS10.The control process is a three-ste

4、p process that includes unfreezing the system, changing the system, and refreezing the system.False (moderate)11.The first step in the control process is comparing actual performance against a standard.False (moderate)12.Personal observation is one method for measuring actual performance.True (easy)

5、13.What we measure is more critical to the control process than how we measure.True (moderate)14.The range of variation is the acceptable parameters of variance between actual performance and the ideal.False (moderate)15.Deviations that exceed the range of variation need the manager's attention.

6、True (easy)16.Doing nothing is not an acceptable managerial action in the control process.False (moderate)17.Revising unrealistically high standards is one method of managerial action in the control process.True (moderate)18.Basic corrective action is correcting an activity at once in order to get p

7、erformance back on track.False (easy)19.The control process is essentially a continuous flow between measuring, comparing, and managerial action.True (moderate)TYPES OF CONTROL20.The most desirable type of control is concurrent control.False (moderate)21.Feedforward control prevents anticipated prob

8、lems.True (moderate)22.Concurrent control takes place after an activity has been completed.False (easy)23.The key to feedback control is taking managerial action before a problem occurs.False (moderate)24.The best form of concurrent control is direct supervision.True (easy)25.The most popular type o

9、f control relies on feedback.True (easy)26.Financial statements are an example of concurrent controls.False (moderate)THINKING CRITICALLY ABOUT ETHICS27.According to the boxed feature, “Thinking Critically About Ethics,” Eric Mckenzie devised a workplace policy for his political consulting company i

10、n which employees only had to tell their supervisor about their actions if they took home more than $3 of office supplies in a week.True (moderate)28.Technologically advanced countries, such as the U.S., Japan, and Canada, tend to use direct control devices.False (moderate)MANAGING IN AN E-BUSINESS

11、WORLD29.According to the boxed feature, “Managing in an E-business World,” duplication of effort is mentioned as a major type of controlling issue that managers in e-businesses have to deal with.False (moderate)30.It is estimated that 17 percent of Fortune 1000 companies use monitoring software of s

12、ome type.True (moderate)Multiple ChoiceA MANAGERS DILEMMA31.According to the company profile in “A Managers Dilemma,” what is the problem facing Mustafas Company?a. How to motivate employees.b. How to reduce theft in the stores.c. How to reduce theft on the companys website. (moderate)d. How to hire

13、 more qualified employees.e. How to evaluate the competition.WHAT IS CONTROL?32.What managers should be involved in the control process?a.upper managementb.middle managersc.systems managersd.first-line managerse.all managers (moderate)33.Which of the following terms is associated with the definition

14、 of control?a.monitoring (moderate)municationd.high teche.personality34.In the control process, to what factor is actual performance compared in order to properly assess the situation?a.last year's petitors' outcomesc.desired standards (moderate)d.last month&

15、#39;s effortse.management opinion35.The ultimate criterion to determine the control system effectiveness is how well it facilitates _.a.management anizational goals. (moderate)c.employee satisfaction.d.increased market share.e.lowering production defects.36.Would different organizations

16、, such as IBM, Chevrolet, and Pizza Hut, have different control systems?a.All organizations utilize a traditional control system design.b.All organizations must have their own unique control system.c.All organizations probably would not have the same control system. (difficult)d.Organizations functi

17、on with one of five different control systems, according to William Ouchi.e.Organizations in similar industries all use the same type of control system.37.According to the text, which of the following is NOT mentioned as one of the three different approaches to designing control systems?a. marketb.

18、domestic (easy)c. bureaucraticd. clan38._ control is an approach that emphasizes the use of external mechanisms, such as price competition and market share to establish standards.a.Market (moderate)b.Traditionalc.Bureaucraticd.Strategice.Clan39.What type of control system is typically used when a fi

19、rm's services or products are clearly specific and distinct?a.bureaucraticb.strategicc.market (moderate)d.clane.traditional40.In the _ control system, company divisions are turned into corporate profit centers for evaluation.a.market (moderate)b.clanc.traditionald.bureaucratice.strategic41.Which

20、 of Ouchi's control systems is used in an organization by emphasizing organizational authority?a.clanb.strategicc.marketd.bureaucratic (easy)e.traditional42.What type of organizational control system relies on regulations, procedures, and policies?a.strategicb.bureaucratic (easy)c.traditionald.m

21、arkete.clan43.Standardization of activities, well-defined job descriptions, and budgets would be sources depended on by what type of organizational control system?a.bureaucratic (moderate)b.strategicc.cland.traditionale.market44.According to your text, which of the following organizations provides a

22、 good example of a bureaucratic control system?a.McDonald'sb.Pizza Hutc.British Petroleum Amoco (easy)d.Hewlett Packarde.Ford Motor Company45.What type of organizational control system is regulated by norms?a.clan (moderate)b.traditionalc.marketd.strategice.bureaucratic46.You would likely find a

23、n "employee of the month" bonus plan under what type of organizational control system?a.marketb.traditionalc.clan (difficult)d.strategice.bureaucratic47.Which of the organizational control systems is heavily dependent on the individual, group, and the use of teams?a.strategicb.clan (modera

24、te)c.bureaucraticd.traditionale.marketWHY IS CONTROL IMPORTANT?48.Of the following, which is NOT a reason why control systems are important?a.creation of organizational structureb.facilitation and achievement of goalsc.employees can be directedd.goals can be guaranteed (moderate)e.employees can be m

25、otivated49.Controls provide a critical link back to what organizational function?a.employee selectionb.planning (difficult)anizational cultured.manufacturing designe.directingTHE CONTROL PROCESS50.In the control process, which step follows "measuring actual performance"?a.establishing

26、 standardsb.obtaining employee input to performance paring actual performance against a standard (moderate)d.logging actual performancee.checking performance measurement for reliability51.What is the final step in the control process?a.adjusting measurement standardsb.rewarding/punishing em

27、ployee performancec.benchmarking standards with a competitord.taking managerial action (moderate)e.reengineering the process52.Standards are created during the _ anizingd.measuringe.planning (moderate)53.According to the text, which of the following is the first st

28、ep in control?a. measuring actual performance (moderate)b. changing the standardc. taking managerial actiond. comparing actual against the standard54.Of the following, which is NOT a common source of information used by managers to measure performance?a.personal observationb.oral reportsc.standardiz

29、ed tests (moderate)d.statistical reportse.written reports55.To get firsthand, intimate knowledge of actual work activities, managers might use _.a. personal observation (easy)b. statistical reportsc. oral reportsd. written reports56.What source of information used to measure performance provides inf

30、ormation that is not filtered through others?a.statistical reportsb.personal observation (moderate)c.standardized testsd.written reportse.oral reports57._ is a control technique in which the manager is out in the work area, interacting directly with employees and exchanging information.a.Management

31、by walking around (moderate)b.Management by objectivesc.Leadership by exampled.Feedforward controle.Feedback control58.Facial expression, tone of voice, and the ability to "read between the lines" are best provided by what source of information?a.oral reportsb.standardized testsc.written r

32、eportsd.statistical reportse.personal observation (easy)59.According to the text, in a time when quantitative information suggests objectivity, _ is often considered an inferior information source.a.oral reportsb.standardized testsc.written reportsd.statistical reportse.personal observation (easy)60

33、.What informational source used to measure performance has the disadvantages of being subject to personal bias and consuming a lot of time?a.standardized testsb.statistical reportsc.personal observation (moderate)d.written reportse.oral reports61.What type of information source used to measure perfo

34、rmance may be construed by employees as obtrusive and may lead to feelings of mistrust?a.personal observation (easy)b.written reportsc.oral reportsd.statistical reportse.standardized tests62.The widespread use of computers has led managers to rely increasingly on _ for measuring actual performance.a

35、.oral reportsb.standardized testsc.written reportsd.statistical reports (moderate)e.personal observation63._ is (are) an effective information source for showing relationships but may ignore subjective factors.a.Oral reportsb.Personal observationc.Standardized tests (moderate)d.Written reportse.Stat

36、istical reports64.Which of the following is the best way to keep tabs on work performance in organizations where employees work in a virtual environment?a.Oral reports (moderate)b.Personal observationc.Standardized testsd.Written reportse.Statistical reports65.What type of information source allows

37、for feedback, is fast, but historically has a problem of being unable to document information for later reference?a.oral reports (moderate)b.written reportsc.statistical reportsd.personal observatione.standardized tests66._ is (are) considered slow, easy to file and reference, and provide greater co

38、mprehensiveness and conciseness than oral reports.a.Personal observationb.Standardized testsc.Statistical reportsd.Written reports (easy)e.Word-of-mouth reports67.Which of the following is an accurate statement concerning utilization of different sources of information for performance measurement?a.

39、In combination, personal observation and written reports are considered superior to other methods.b.Statistical reports are the single most effective method.c.Managers should use as many as three different methods when possible.d.Managers should use all four methods, if possible. (moderate)e.It is n

40、ot advised to utilize oral reports and personal observation as dual methods.68.Regarding the control process, what is measured is _ than how we measure it.a.less importantb.equally importantc.much less importantd.more important (easy)e.five times more important69.Which of the following is NOT an exa

41、mple of what can be measured in the control process?a.turnoverb.personal observation (moderate)c.absenteeismd.defectse.employee satisfaction70.In the control process, when a manager cannot find an objective and measurable performance indicator he/she should _.a.not measure the factor.b.use the most

42、appropriate objective indicator.c.use a subjective indicator. (difficult)d.use an objective indicator, but measure it several times to ensure reliability.e.ignore the control function all together.71.The _ step determines the degree of variation between actual performance and the standard.a.directin

43、paring (moderate)c.reliabilityd.validitye.objective72.Range of variation is a concept that is important in what management function?a.controlling (difficult)anizinge.structuring73.The third and final step in the control process is _.a. measuring actual performanceb. cha

44、nging the standardc. taking managerial action (moderate)d. comparing actual against the standard74.In the control process, changing strategy is an example of what course of action?a.do nothingb.following competitorsc.correcting actual performance (moderate)d.changing standardse.determining standards

45、75.In the control process, what type of corrective action asks questions of "why" and "how" performance has deviated?a.immediate corrective actionb.cognitive corrective actionc.strategic corrective actiond.planned corrective actione.basic corrective action (moderate)76.In the con

46、trol process, constantly "putting out fires" relates to what type of corrective action?a.planned corrective actionb.strategic corrective actionc.cognitive corrective actiond.immediate corrective actione.basic corrective action (moderate)77.In the control process, if "Cool Ranch"

47、flavored Doritos chips are consistently selling more than was predicted, what type of managerial action would be warranted?a.immediate corrective actionb.revise the standard (difficult)c.basic corrective actiond.increase the range of variatione.decrease the range of variation78.In the control proces

48、s, if employees are constantly not meeting their sales quotas, what managerial action may be warranted?a.fire the employeesb.retrain the employees, but never lower the standardc.lower the standard (moderate)d.take immediate corrective actione.increase the range of variation79.Which of the following

49、is NOT true concerning the control process?a.Standards evolve out of objectives.b.Doing nothing is an acceptable management course of action.c.Revising the standard may be necessary when product demand changes.d.When standards are not met, attacking the standard is typically the first employee react

50、ion.e.The control process is a linear flow. (moderate)TYPES OF CONTROL80.Which of the following is NOT mentioned in the text as a type of control?a. cross sectional control (moderate)b. feedforward controlc. concurrent controld. feedback control81.What type of control prevents anticipated problems?a

51、.feedback jected controlc.feedforward control (moderate)d.definitional controle.concurrent control82.Changing the oil and filter on your car every 3,000 miles is an example of what kind of control?a.concurrent controlb.feedforward control (moderate)c.definitional controld.feedback contro

52、jected control83.Which of the following types of control prevents anticipated problems since it takes place in advance of the actual activity?a.definitional jected controlc.concurrent controld.feedback controle.feedforward control (moderate)84.What type of control is most desirable

53、?a.definitional jected controlc.concurrent controld.feedback controle.feedforward control (moderate)85.What type of control is concerned with input?a.feedback jected controlc.definitional controld.feedforward control (moderate)e.concurrent control86.What type of control takes place while the activity is in progress, such as direct supervision?a.feedforward controlb.concurrent control (moderate)c.definitional controld.feedback jected control87.What type of control can prevent ongoing problem situations from becomin