酒店前臺季度工作總結

1、酒店前臺季度工作總結 第一篇：前臺季度工作總結 第二篇：酒店前臺的年度工作總結 第三篇：酒店前臺年終工作總結 第四篇：酒店前臺工作總結 第五篇：酒店前臺工作總結范文 更多相關范文 8-10月季度工作總結 一、根本工作 1 轉(zhuǎn)接工作。接聽 時客氣禮貌，耐心聽客戶的來電，給客戶留下良好的印象。 2來訪客戶接待。及時通知同事客人來訪，帶著客戶到指定的房間，倒水。盡量熱情接待所有客戶。 3 收發(fā) 。接收、發(fā)送 。幫助有需要的部門準確及時地發(fā)送 ，收到的 也及時送交有關部門。 4收發(fā)信件。收到的普通及快遞信件、包裹、印刷品簽收后能做到及時轉(zhuǎn)交到本人手上，有不在公司同事的信件，幫其保管，以便同事回公司后查

2、找，如過下班后遇同事需要發(fā)急件快遞趕緊聯(lián)系能過來取快遞的公司加班等著快遞公司來取；催督快遞公司取件和送件。 5下班前的日檢。每天下班之前，檢查前臺的燈是否關閉，電腦顯示屏、空調(diào)，每周五做好交換機模式轉(zhuǎn)換工作。 6做好每月辦公用品及其他臺帳統(tǒng)計。每月25號，做好行政費用方案表，上報財務，本季度辦公用品領用共計921.9元。 7發(fā)送快遞。提前準備的空白快遞單據(jù)，請快遞公司打印我公司名稱及地址，員工在其填完單據(jù)后， 通知快遞公司來公司取件，物品寄出后，妥善保存快遞底票，以備月底對帳之需。遇有公司員工反映快遞沒有及時送達，立即與快遞公司取得聯(lián)系，盡快查明快件去向及未送到原因，找到妥善解決的方法，保護公

3、司員工的利益。對于快件未能及時送達的情況，進行記錄，像領導反映情況。遇到同事郵寄私人物品時及時記錄并標注記號。以便結賬時確認，8、9月快遞費合計約600元。 8影印名片。為需要的同事印制名片，首先向本人確認名片信息，請名片公司 小樣或網(wǎng)上發(fā)過模版，確認無誤后知名片。名片送達公司后，妥善保存小票，以備月底對帳之用，本季度做名片4盒，共計88元。 9.辦公設備的使用、維護與保養(yǎng)。 10.訂水。隨時觀察公司用水情況，及時與送水公司聯(lián)系好送水本季度訂水150桶。 11.訂購午餐。每天及時確認訂購午餐人數(shù)，確保午餐及時送到，本季度餐費共計14080元。 12.預定火車票。確定出差人出差日期、地點、出票時

4、間，出差人員填寫訂票申請單經(jīng)領導審核簽字后及時預訂火車票，并通知本人火車票的發(fā)車時間與票價。 13.配合二部面試接待，配合公司通知面試人員，發(fā)短信或郵件告訴面試人員地址時間，面試人員到達后熱情接待并準備好相關試題引導到相關地點進行答題，面試人員登記及實到情況做好記錄做好文員相關工作。 14.做好辦公用品的出入庫、節(jié)約資本盡量限制辦公用品的發(fā)放，月底做出辦公用品領用與庫存報表； 單明細表經(jīng)孫經(jīng)理審核交財務。 15.月底司機值班表的排列。 16.各類月底報表等。 17.經(jīng)理交代的其他事宜。 以上是我這三個月所做的一些工作，有缺乏之處希望領導多多指正，我一定會認真改正，在不斷改良的同時增強自已的能力

5、。 以下為本人在績效考核表上的自評。 前臺接待專員績效考核表 員工姓名：郝艷霞職位：前臺文員 部門：總經(jīng)理工作部 地點： 評估日期：自xx年8 月1 日至 xx年 11 月 1 日 1. 主要工作完成情況 2. 工作能力 3.工作態(tài)度 請您把適宜的分數(shù)寫在相應方格上，如涂改，請涂改者在涂改處簽字，平后準時送交人力資源部。 被考評者（自評人）簽名：直接上級簽名： 總經(jīng)理工作部：郝艷霞 日期：xx.11.05 一年來，在機關事務管理局的指導下，在接待中心李主任的具體領導下，圍繞工作中心，切實履行效勞職責，創(chuàng)造性地開展接待工作，得到了多數(shù)客人和同事以及各位領導的一致好評，圓滿的完成了領導交辦的各項任

6、務。同時，個人也在不同方面取得了一定的成績，主要表達在一下幾個方面，下面作工作總結如下： 一、提高認識 酒店行業(yè)作為一項效勞工作，本質(zhì)就是為來賓提供優(yōu)質(zhì)舒適的餐飲、休息環(huán)境。而前臺接待工作那么為工作的首要環(huán)節(jié)，也代表著酒店的第一印象。前臺效勞人員必須高度認識工作的重要性，始終牢記“賓客至上，效勞第一”和“讓客人完全滿意”的效勞宗旨，始終面帶微笑，認真謙和地接待各方來客。只有從思想上不斷提高對前臺工作的重要性認識，才能做好前臺工作，只有立足本職工作，注重每個效勞環(huán)節(jié)，才能保證各項工作的有序健康開展。 二、扎實工作 一年來，本人對待工作勤懇扎實，嚴格按照關于前臺工作的各項規(guī)定和要求，認真履行前臺效

7、勞職責，積極主動開展各項工作。在工作期間，本人按時值班，從無遲到早退，保證了接待中心的正常營業(yè)秩序。對待客人能夠禮貌熱情，友善微笑，對提出問題和建議能夠耐心解答和虛心接受，并及時與相關單位積極協(xié)調(diào)和解決，妥善處理大大小小的客人投訴，得到了廣闊客人的好評。在對待同事方面，能夠做到團結互助，友善和諧，妥善處理好個人生活上的各種問題。 三、加強學習 扎實工作的同時，本人堅持對各項文化知識的學習，主要在酒店管理、法律、會計等方面的進行了系統(tǒng)深入的學習。一個人學習能力多大，就能決定走多遠。只有不斷的學習各方面的只是，才能在工作主動性、創(chuàng)新性上有所提高，才能適應不斷變化開展的酒店行業(yè)。 當然，在總結成績的

8、同時，本人也存在一些缺點，如全局意識和積極主動行還不夠強，有待下一步重點提高。 總之，在xx年的歲末，我在領導和同事的關心和幫助下，取得了一些成績，但面對新情況新問題，還需站在新的起點上，迎接新的困難和挑戰(zhàn)，再接再厲，繼續(xù)認真履行工作職責，不斷提高業(yè)務水平，創(chuàng)造性地開展工作，為接待中心的全面開展奉獻自己的光和熱。 為大家分享更多的工作總結： 酒店前臺年終工作總結 酒店前臺年終工作總結 在這歲末年初之際，回首過去的 xx 年，展望 xx ，不禁感慨萬千，酒店前臺年終工作總結。過去的一年里，在公司的指引下，在前臺部門領導的大力關心幫助及同事的友好合作下，我的工作學習得到了很大的進步。以下是我作為酒

9、店前臺年終個人工作總結： 一、加強業(yè)務培訓，提高自身素質(zhì) 在前臺主管領班以及同事們的熱心幫助和大力支持下，我的業(yè)務技能水平有了明顯的提高，年終總結酒店前臺年終工作總結。 前廳作為酒店的門面，作為顧客進入酒店的必經(jīng)之地，所以我們每個員工都要直接面對顧客，在一定意義上說我們的工作態(tài)度和效勞質(zhì)量就反映出我們酒店的效勞水平和管理水平。 前臺又是這個酒店門面最核心的局部，在前廳工作的效勞人員責任重大，有時候自己的不經(jīng)意的一個疏忽就會給酒店帶來經(jīng)濟上的損失。所以在日常工作中，我盡自己最大力去認真負責的做好每一項工作，積極主動的學習更多的專業(yè)知識，從而加強自己的業(yè)務技能水平。只有這樣才能讓自己在業(yè)務知識和效

10、勞技能上有明顯的提高，才能提供應客人提供優(yōu)質(zhì)的效勞，提升酒店的形象。 二、“開源節(jié)流，控制本錢”，從我做起 “開源節(jié)流，控制本錢”，是每個企業(yè)根本的追求。在公司部門領導的帶著下，我們積極響應酒店號召，開展節(jié)約節(jié)支活動，控制好本錢。為節(jié)約費用，我們利用回收廢舊的歡送卡做為酒店內(nèi)部人員使用，當 hse 房入住，當 sales 要帶客人參觀房間，我們都利用這些廢舊的歡送卡來裝鑰匙以減少歡送 。 （ ） 酒店前臺工作總結 serve as the window of the hotel downstage, it is the first impression that the hotel gives

11、 a visitor. above all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and passion. next, pay close attention to guest be fond of. when the guest walks into a

12、hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about aurate without the full name that speaks a guest by aident and post, this are very important, guest met what experience his for this respect and be taken seriously. we gather the information such as be f

13、ond of of the guests habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience aident surprise. again, provide personalized service. when the guest deals with formalities, we can care a guest more, ask a guest more, if be nonlocal guest, can e

14、xplain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of the wards needs to await a few minutes, do not let a guest sta

15、nding at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate he. municate further can make guest much portion sweet, a variety of disfort that also can eliminate guest to be encountered in the

16、place in the hotel. finally also is the most important, the smile serves. in municating a process with the guest, want to pay attention to ceremony courtesy, when chatting with the guest, lower ones head and often staring at a guest continuously is clodhopping, should maintain with the guest time-in

17、terval ground exchanges a look. want to listen attentively to the guests opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the guest. face a guest to want to smile, special when offerring criticism to us when the guest, we m

18、ust maintain smile, guest anger is again great, our smile also can give guest “ put out a fire ” , a lot of problems also are met be readily solved. multi-purpose and courteous diction, treat guest to want to do arrival to greet sound from time to tome, go to send sound from time to tome, there shou

19、ld be excuse reputation when troublesome guest. when with the guest the dialog shows an issue, do not argue with the guest, be guest fault, also want to certain patience explains to him. want us to maintain a smile only, with respect to the result that can get expect to be less than. i think, pay at

20、tention to detail only, make from bagatelle, make from the a bit, ability can make our job more excellent. in the job, see mixed guest in and out everyday, provide different service for them, solve various problems. work sometimes very tired really, but i feel very contented however, very happy. i v

21、ery rejoice to oneself can walk up downstage this one post, the job that also is oneself feels clinking pride, my true him passion post, in the following job, i can do good individual job to plan, can create here hard piece those who belong to oneself is brilliant! 酒店前臺工作總結范文 how does downstage job

22、summary keep the public house? the individual thinks, when the hotel is writing the job to sum up downstage, answer around move service, smile these two keywords. it is much more profitless to say, have a public house below downstage job sums up model essay, offer reference only. from the school gra

23、duation es guesthouse of abroad sea xixi works, aomplish downstage clerk from clerk of a guest room, until rise for old hall assistant manager, acquired the knowledge that does not have on book more very much. it is me below the job summed up first half of the year xx: serve as the window of the hot

24、el downstage, it is the first impression that the hotel gives a visitor. above all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and passion. next, pay clos

25、e attention to guest be fond of. when the guest walks into a hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about aurate without the full name that speaks a guest by aident and post, this are very important, guest met what experience his for this respect a

26、nd be taken seriously. we gather the information such as be fond of of the guests habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience aident surprise. again, provide personalized service. when the guest deals with formalities, we can car

27、e a guest more, ask a guest more, if be nonlocal guest, can explain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of t

28、he wards needs to await a few minutes, do not let a guest standing at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate he. municate further can make guest much portion sweet, a variety of di

29、sfort that also can eliminate guest to be encountered in the place in the hotel. finally also is the most important, the smile serves. in municatin(推薦你關注)g a process with the guest, want to pay attention to ceremony courtesy, when chatting with the guest, lower ones head and often staring at a guest

30、 continuously is clodhopping, should maintain with the guest time-interval ground exchanges a look. want to listen attentively to the guests opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the guest. face a guest to want to smile, special when offerring criticism to us when the guest, we must maintain smile, guest anger is again great, our smile also can give guest “ put out a fire ” , a lot of problems also are met be readily solved. multi-pu