鐵路服務(wù)英語(yǔ)情景對(duì)話

1、鐵路服務(wù)英語(yǔ) 情景對(duì)話 （客運(yùn)值班員班）參與演出角色：列車(chē)長(zhǎng)1名、列車(chē)員A、列車(chē)員B、旅客A、旅客B、旅客C（共 6名）場(chǎng)景 1：3車(chē)廂 （ 找座位 ）列車(chē)員 A: Good morning , sir. Ticket, please.（ 遞車(chē)票 ）thanks for your cooperation! This is carriage three. Let me help you 幫（ 助提行李上車(chē) ） 早上好，先生！請(qǐng)出示車(chē)票，謝謝您的合作。這是 3 車(chē)廂，我?guī)湍伞?旅客 A ： thank you.謝謝。旅客 A: Excuse me, can you help me find my

2、 seat? 打擾一下，您能幫我找下我的座位嗎？ 列車(chē)員 B: Please show me your ticket, it says which seat is yours . Oh ， your seat nu mber is 17,follow me ,please.引領(lǐng)）This aisle seat is yours.請(qǐng)出示下您的車(chē)票，那上面有您的座位號(hào)碼，您的座位號(hào)是17，請(qǐng)跟我來(lái)，就是這個(gè)靠過(guò)道的座位。旅客 A: Thanks, you are so kind. but there is someone in my seat. Look! 謝謝您的幫助，但是已經(jīng)有人坐在我的座位上

3、了，看。列車(chē)員 B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐錯(cuò)位子了， 20c 正好在那邊走廊的后二排。請(qǐng)換下座位。旅客 B: oh, I'm so sorry. I will change at once. 對(duì)不起，我馬上換座位。列車(chē)長(zhǎng)： Dear passengers,welcome to take T12train, the train is

4、from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke

5、, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客們，大家好，歡迎乘座 T12 次列車(chē)，本列車(chē)是由哈爾濱 開(kāi)往沈陽(yáng)。 在旅途中，如果您有困難的話，請(qǐng)與乘務(wù)員或列車(chē)長(zhǎng)或乘警聯(lián)系， 我們將盡最大力來(lái)幫助您。 由于列車(chē)是空調(diào)車(chē)，窗戶為全封閉的，所以車(chē)內(nèi)禁 止吸煙。 如果您實(shí)在想吸煙，請(qǐng)到列車(chē)車(chē)廂的連接處吸煙。我是本次列車(chē)的列 車(chē)長(zhǎng)， 對(duì)于您

6、對(duì)我們工作的理解的支持，我代表本次乘務(wù)組向您表示感謝。場(chǎng)景 2: 3 車(chē)廂 （旅客問(wèn)路） 旅客 B: Can I buy food on the train? 我可以在火車(chē)上買(mǎi)食物嗎？列車(chē)員 A: Yes, a crew member will come by with food to sell. 是的，乘務(wù)員從你身邊經(jīng)過(guò)賣(mài)東西。旅客 B: Can you show me where the buffet car is please? 你能告訴我餐車(chē)在哪嗎？ 列車(chē)員 A: Yes, there is a restaurant carriage by soft sleeper carriage.

7、Go straight ,you will take it.是的，有餐車(chē)，在軟臥車(chē)廂旁邊。（空幾秒鐘 ）列車(chē)員 A: Please，Help us to keep the train clean. 請(qǐng)協(xié)助我們，保持火車(chē)清潔衛(wèi)生。Luggage must not be put in the gateway.行李不準(zhǔn)放到過(guò)道上。Please keep gateways clear. 請(qǐng)保持過(guò)道暢通。場(chǎng)景 3： 3 車(chē)廂 （檢票） 列車(chē)長(zhǎng)： Welcome to our train. Now please show your ticket, it 'sthe time to check ti

8、cket. Passengers without buying tickets, please go to NO.XX car and make up the ticket.因時(shí)間緊沒(méi)有買(mǎi)票的旅客，請(qǐng)到 XX 號(hào)車(chē)廂辦理補(bǔ)票手續(xù)。 （停幾秒鐘，看旅客 車(chē)票）What's your nationality? 請(qǐng)問(wèn)您的國(guó)籍？ 旅客 C: America.列車(chē)長(zhǎng)： May I know your name? 請(qǐng)問(wèn)您的姓名？ 旅客 C: John.列車(chē)長(zhǎng)： Spell your name please! 麻煩您拼寫(xiě)下您的名字！ 旅客 C：J-O-H-N, John.列車(chē)長(zhǎng)： Ticket, p

9、lease. Have your ticket back. 您的票！請(qǐng)把票拿好。場(chǎng)景 4: 3 車(chē)廂 （晚點(diǎn)） 列車(chē)員 B： This is a temporary stop. 現(xiàn)在是臨時(shí)停車(chē)。旅客 C：How long shall we stop here, please? 請(qǐng)問(wèn)在這停車(chē)多久？列車(chē)員 B： It stays for about 15 minutes. 停車(chē)大約 15 分。旅客 C ：So the train is now 15 minutes late? 所以列車(chē)現(xiàn)在晚點(diǎn) 15 分鐘？列車(chē)員 B： Please don 't wo，rrythe train will

10、arrive on schedule. 請(qǐng)別著急，列車(chē)將正點(diǎn)到達(dá)。場(chǎng)景 5：3 車(chē)廂 （丟東西）旅客 A：Excuse me? My wallet has lost. Please help me !打擾一下？我的錢(qián)包丟了，請(qǐng)幫幫忙。列車(chē)員 B： Take easy, relax! Please speak slowly. What have you got inside? 放松，說(shuō)慢點(diǎn)，里面有什么東西？旅客 A ：there is some cash, but my identity card is very important for me and there is a photo of

11、my son.有一些現(xiàn)金，最重要的是我的身份證和我兒子的照片。 列車(chē)員 B：、Don't worry. We 'll try to find it for you. 請(qǐng)不要著急，我們?cè)O(shè)法幫你找。we' ll manage to give it back to you if we find it. 請(qǐng)放心，如果我們找到了，我們?cè)O(shè)法轉(zhuǎn)交給你。 We' ll keep you informed.我們將隨時(shí)通知您。列車(chē)長(zhǎng)： I have got a but I don't know whether it is yours?我剛拾到，不知道是不是你的？Please

12、 take care of your valuable 請(qǐng)保管好貴重物品！ 旅客 A：thanks.場(chǎng)景 6：3 車(chē)廂 （找醫(yī)生）旅客 B ： Is there any doctor in the train?車(chē)上有醫(yī)生嗎？列車(chē)員 A：There is a hospital at the next station, will you get off the train there? 下一站有個(gè)醫(yī)院，您要不要再那里下車(chē)？旅客 B ：no, I have something important to do ,so must be quick to arrive Shenyang. 不，我有重要的事

13、情要趕時(shí)間，所以希望能快點(diǎn)到沈陽(yáng)。列車(chē)貝A: ,let me try ,I will tell it to our chief-conductor, and he will broadcastthrough all the train. If someone is a doctor, he will help you.讓我試試吧，我會(huì)將您的情況上報(bào)車(chē)長(zhǎng)， 他將會(huì)在火車(chē)上廣播， 如果有人是醫(yī)生， 他會(huì)來(lái)幫助您的。旅客 B ：Thanks very much.萬(wàn)分感謝。列車(chē)長(zhǎng)： The destination will be reached in about ten minutes.還有大約 10

14、 分鐘到達(dá)終點(diǎn)站Attention, please. The next station is Shenyang. 請(qǐng)大家注意，下一張是沈陽(yáng)。Passengers for Shenyang station, please get ready. 到沈陽(yáng)的乘客請(qǐng)做好下車(chē)準(zhǔn)備。列車(chē)員 B：Please take your belongings with you.請(qǐng)帶好自己的行李物品。We are looking forward to having you here again. 我們期待著您下次乘車(chē)。Enjoy your stay in Shenyang. 祝您在沈陽(yáng)愉快！鐵路服務(wù)英語(yǔ) 情景對(duì)話 （擬

15、提列車(chē)長(zhǎng)班）參與演出角色：列車(chē)長(zhǎng)1名、列車(chē)員A、列車(chē)員B、旅客A、旅客B、旅客C（共 6名）場(chǎng)景 1：9車(chē)廂 （ 找臥鋪 ）列車(chē)員 A: Good morning , sir. Ticket, please.（ 遞車(chē)票 ）thanks for your cooperation! This is carriage nine. Let me help you （幫助提行李上車(chē) ） 早上好，先生！請(qǐng)出示車(chē)票，謝謝您的合作。這是 9 車(chē)廂，我?guī)湍伞?旅客 A ： thank you.謝謝。旅客 A: Excuse me, can you help me find my berth? 打擾一下，您能幫

16、我找下我的鋪位嗎？ 列車(chē)員 B: Please show me your ticket, it says which berth is yours . Oh， your berth nu mber is 17 upper follow me ,please 引 I領(lǐng)）This upper berth is yours.請(qǐng)出示下您的車(chē)票， 那上面有您的鋪位號(hào)碼， 您的鋪位號(hào)是 1 7上鋪，請(qǐng)跟我來(lái)， 就是這個(gè)上鋪。旅客 A: Thanks, you are so kind. but there is someone on my berth. Look! 謝謝您的幫助，但是已經(jīng)有人在我的鋪位上了，

17、看。列車(chē)員 B:Sorry to trouble you. I'm afraid you are in the wrong berth . Please change your seat.恐怕您走錯(cuò)鋪位了，麻煩換下鋪位。旅客 B: what? is it true? I ' so sorry. I will change at once. But I want to change a lower berth ,would you help me ?什么？是嗎？對(duì)不起，我馬上換 .可是我想換一張下鋪的票，您能幫我嗎？列車(chē)員 B: You can have a change, bu

18、t you have to pay the balance. 您可以調(diào)換一下，不過(guò)您要補(bǔ)票價(jià)差。 （換鋪）We'llmanage to change the berth for you ,if someone gets off the train on the way. 如果中途有人下車(chē)，我們就個(gè)給您調(diào)換個(gè)座位。旅客 B:But I see there is an empty berth over there.列車(chē)員 B: Sorry, this berth is reserved. Somebody will get on board the train halfway. 對(duì)不起，這

19、個(gè)臥鋪是預(yù)留的，中途有人上車(chē)。旅客 B:Sorry.列車(chē)長(zhǎng)： Dear passengers,welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition

20、and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客們，大家好，歡迎乘座 T12 次列車(chē)，本列車(chē)是由哈爾濱 開(kāi)往沈陽(yáng)。 在旅途中，如果您有困難的話，請(qǐng)與乘務(wù)員或列車(chē)長(zhǎng)

21、或乘警聯(lián)系， 我們將盡最大力來(lái)幫助您。 由于列車(chē)是空調(diào)車(chē)，窗戶為全封閉的，所以車(chē)內(nèi)禁 止吸煙。 如果您實(shí)在想吸煙，請(qǐng)到列車(chē)車(chē)廂的連接處吸煙。我是本次列車(chē)的列 車(chē)長(zhǎng)， 對(duì)于您對(duì)我們工作的理解的支持，我代表本次乘務(wù)組向您表示感謝。場(chǎng)景 2: 9 車(chē)廂 （餐車(chē)服務(wù)） 旅客 B: Can you show me where the buffet car is please? 你能告訴我餐車(chē)在哪嗎？ 列車(chē)員 A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,you will take it. Our

22、restaurant opens at 6:00 pm for supper. 是的，有餐車(chē)，在軟臥車(chē)廂旁邊。餐車(chē)下午 6 點(diǎn)開(kāi)始供應(yīng)晚餐。（空幾秒鐘 ）列車(chē)員 A: Please，Help us to keep the train clean. 請(qǐng)協(xié)助我們，保持火車(chē)清潔衛(wèi)生。Luggage must not be put in the gateway.行李不準(zhǔn)放到過(guò)道上。Please keep gateways clear. 請(qǐng)保持過(guò)道暢通。（餐車(chē)）列車(chē)員 B： Good evening. Welcome to our dining car. 晚上好。歡迎就餐。For how many?您幾

23、位？旅客 B:A table for four.四位。列車(chē)員 B： This way, please.您這邊請(qǐng)。Here is the menu.給您菜單。What would you like to have? 您想吃點(diǎn)什么？Anything to drink?您喝點(diǎn)什么？We have cola, orange juice, green tea, and coffee, which one do you prefer? 我們有橘子汁、綠茶、咖啡，您喜歡哪一種？旅客 B: four green tea， please. and four bowls of rice, and some veg

24、etables,please. 四瓶綠茶，四碗飯，再來(lái)些蔬菜，謝謝。列車(chē)員 B： Wait a moment ,please.場(chǎng)景 3： 9 車(chē)廂 （檢票）列車(chē)長(zhǎng)： Welcome to our train. Now please show your ticket, it 'sthe time to check ticket. Passengerswithout buying tickets, please go to NO 11 car and make up the ticket.因時(shí)間緊沒(méi)有買(mǎi)票的旅客，請(qǐng)到 11 號(hào)車(chē)廂辦理補(bǔ)票手續(xù)。 （停幾秒鐘，看旅客車(chē) 票）What'

25、s your nationality? 請(qǐng)問(wèn)您的國(guó)籍？ 旅客 C: America.列車(chē)長(zhǎng)： May I know your name? 請(qǐng)問(wèn)您的姓名？ 旅客 C: John.列車(chē)長(zhǎng)： Spell your name please! 麻煩您拼寫(xiě)下您的名字！ 旅客 C：J-O-H-N, John.列車(chē)長(zhǎng)： I 'll be keeping the berth ticket for you, Here's your ticket check. You'll have your ticket back before we arrive我替你保管車(chē)票。這是您的換票證。下車(chē)前 我

26、會(huì)把票還給您的。場(chǎng)景 4: 9 車(chē)廂 （臨時(shí)停車(chē)）列車(chē)員 B：This is a temporary stop.現(xiàn)在是臨時(shí)停車(chē)。旅客 C：How long shall we stop here, please? 請(qǐng)問(wèn)在這停車(chē)多久？列車(chē)員 B：It stays for about 15 minutes.停車(chē)大約 15 分。旅客 C：So the train is now 15 minutes late? 所以列車(chē)現(xiàn)在晚點(diǎn) 15 分鐘？ 列車(chē)員 B：Please don 't wo，rrythe train will arrive on schedule. 請(qǐng)別著急，列車(chē)將正點(diǎn)到達(dá)。場(chǎng)景

27、5：9 車(chē)廂 （找?guī)?旅客 A： Excuse me? Where is the washroom? 打擾一下，哪里有洗手間？列車(chē)員 B： There is a washroom at the end of each carriage. 在每節(jié)車(chē)廂的末端都有洗漱間。旅客 A ：Why is the toilet locked?廁所的門(mén)為什么鎖上了？列車(chē)員 B： The toilet is always locked when the train is at the station. When the train begins moving again we will unlock it. 火車(chē)進(jìn)站后經(jīng)常要鎖上廁所的，火車(chē)重新開(kāi)動(dòng)后，我們就開(kāi)門(mén)。The toilets are available only when the train is travelling. 停車(chē)廁所是要鎖閉的，請(qǐng)開(kāi)