洲際人力資源部培訓(xùn)檢查表

1、intercontinentalhotels grouphumanresourcesdepartment-your guide to a successful career with theintercontinental hotels grouphotels resortsintercontinentalhotels & resortscrowne plazahotels & resortsexpectations and objectivestrainee name:department:man ager:date:corporate trainee's expec

2、tations/objectivesdepartment head's expectations/objectivescorporate trainee signaturedepartment head signaturedatedatedepartment manager s reporttrainee:hotel:department:department manager:department trainer:report covers:period totaskyesnoare all the competencies on the department checklist co

3、mpleted?were all the objectives and expectations, of both corporate trainee and department head reached?quickly learns tasks and technical skills in each department, and performs them to the required standard.eff ectively manages and builds relati on ships with various managers and employees in di什e

4、rent departmentshas undertaken extra activities and projects whilst in the department.list three of the corporate management trainee competencies (refer to the corporate traineeship pdr competencies), that were observed to be demonstrated strengths whilst working within this department:1. list three

5、 of the corporate management trainee competencies (refer to the corporate traineeship pdr competencies)，that could be further improved and developed:1. 2. 3. overall comments on corporate trainee's performanceareas requiring improvement/recommendationscorporate trainee's signature:date:depar

6、tment manager's signature:date:human resources representatives overall comments:corporate trainee's signature:date:human resource manager'ssignature: date:departmental observationsthere will be a lot to remember as you progress through a department that you may wish to in elude in your r

7、eport feel free to use this form to capture ideas and observations. these forms will then be a great prompter when the time comes for you to complete your divisional report. you can copy this form as many times as you need it!training completed and progressgsts reviewesps reviewtqm reviewsw.o.t. ana

8、lysis:strengthsweaknesses/areas for improvementopportunities (it is important that recommendations are included for each area of improvement/weakness it is expected that you have initiated the improvement process yourself 一 for example, by communicating to the department head or by undertaking a pro

9、ject in the area).threatsprojects completed/committee involvementhuman resources checklistshotels groupthe taskstepstandard1.huma n resources management understanding human resources representative role as part of senior management team of hotel review of job descriptions within hr department active

10、 involvement in local hr associations human resources business plan to support overall hotel business objectives area company hr structures and collaboration with hr ihg network organisational chart refer to current intercontinental hotels group human resources standards hr 1.assessment method:asses

11、sor siqnature:trainee sianature:date:the taskstepstandard2.recruitment and employment practices employee life cycle personnel requisition system preparation, review and use of job descriptions and person specifications internal asia pacific positions posting system internal vacancy procedure and sys

12、tem hotel recruitment advertising standards staffing forecasting and proactive recruitment strategies local relationships with schools, colleges, universities writing of response letters to all applicants/filing system of resumes use of standard application form and legislative requirements of such

13、(e.g. antidiscrimination) interview skills/behavioural interviewing interview assessment forms equal opport unity and an ti-discrimi nation prin ciples applied in staff selection compete ncy based ref ere nee checki ng and privacy principles standard employment contracts and appointment letters empl

14、oyee start pack and sign on procedures probationary period process and review periods understanding mcquaig refer to current intercontinental hotels group human resources standards hr 2.assessment method:assessor siqnature:trainee siqnature:date:hotels grouphuman resources checkliststhe taskstepstan

15、dard3.employee commun ication staff morale surveys conducted employee handbook staff meetings/get togethers hotel newsletter corporate communications back of house noticeboards, motivational material con fide ntiality refer to current intercontinental hotels group human resources standards hr 3.asse

16、ssment method:assessor siqnature:trainee signature:date:4.employee relations and recognition staff recog nition programs and ann iversary of employment awards employee award programs 一 e.g. employee of the month/quarter/year internal and external service quality recognised and rewarded recognition o

17、f life events (e.g births, marriages, retirement, birthdays, deaths) employee sports and social events employee activity calendar (e.g. social club) suggestion box scheme refer to current intercontinental hotels group human resources standards hr 4.assessment method:assessor siqnature:trainee sianat

18、ure:date:hotels grouphuman resources checklistsm7 hotels groupthe taskstepstandard5.employee uniforms and facilities uniforms provided and tracking procedures in place name badges, hotel grooming standards, dress code ppe/safety footwear/sun protection etc. staff locker facilities employee dining ro

19、om smoking/non-smoking areas employee accommodation (if applicable) employee security systems refer to current intercontinental hotels group human resources standards hr 5.assessment method:assessor siqnature:trainee signature:date:6.employee welfare medical care/referrals visits to any hospitalised

20、 staff, staff with long term illn esses workplace, health and safety committee emergency procedures communicated to team refer to current intercontinental hotels group human resources standards hr 6.assessment method:assessor siqnature:trainee siqnature:date:7.performa nee management and career plan

21、ning control of probationary periods and reviews overview of front line, supervisory and management appraisal system coaching, counselling and disciplinary procedures management of performance gaps/personal development planning hotel succession plans refer to current intercontinental hotels group hu

22、man resources standards hr 7.assessment method:assessor siqnature:trainee siqnature:date:hotels groupthe taskstepstandard8.industrial relations disciplinary procedures and legislative requirements formal grievanee procedure review and discuss re leva nt statutory laws (e.g industrial relations act,

23、workplace relations act, anti- discrimi nation) local awards applicable/certified agreements workplace, health and safety/workplace rehabilitation equal employment opportunity reporting disputes and documentation refer to current intercontinental hotels group human resources standards hr 8.assessmen

24、t method:assessor siqnature:trainee siqnature:date:9.compensation and benefits employee positions, titles and grades hotel benefits pay and benefits on objective criteria/salary review process competitor analysis employee room rate program club 6 medical ben efits program for all staff refer to curr

25、ent intercontinental hotels group human resources standards hr 9.assessment method:assessor siqnature:trainee sianature:date:the taskstepstandard10.human resources administratio n staffing guide human resource personnel files procedure for tracking working permits personnel action forms labour turno

26、ver and absenteeism tracking hotel exit interviews analysis of payroll costs armual leave monitoring and accruals hr month end reports reporting to local govemment and statutory agencies periodic productivity and rostering reviews hotel staff database refer to current intercontinental hotels group h

27、uman resources standards hr 10.assessment method:assessor siqnature:trainee signature:date:hotels grouphuman resources checklistshotels groupthe taskstepstandard11.hotel training and developme nt planning hotel training and development training needs analysis hotel training and development plans eva

28、luation methods for training con saltation with area hrd on external training recording of training training plans for trainees hotel cross exposure trainingimplementing hotel training and development training in line with business environment hotel support of local government, comm unity and educat

29、ional activities (e.g. apprenticeships, internships, iep etc) training on hotel loyalty programsreview of hotel training and development evaluation methods and success criteria managers and supervisors to provide follow-up of evaluations and coaching to reinforce behavioural change refer to current

30、intercontinental hotels group training and development standards tr1.assessment method:assessor siqnature:trainee siqnature:date:12.orientation off job general orientation modules 7-27 optional modules 4-6 management orientation module 3 refer to current intercontinental hotels group training and de

31、velopment standards tr2.assessment method:assessor siqnature:trainee sianature:date:hotels groupthe taskstepstandard13.departmentaltraining on job departmental orientation module 1 on job training plan module 2 on job trainers/meetings training review systems refer to current intercontinental hotels group training and development standards tr3.assessment method:assessor siqnature:trainee sianature:date:14.supervisory and management training and development employee life cycle personal development plans/training plans train the trainer supervisory skills program performanee management training