史上最全酒店前廳中英術(shù)語(yǔ)

1、前廳作為酒店的門戶，是客人進(jìn)酒店以及離開(kāi)酒店必經(jīng)之處，卻同樣成為了客人們抱怨、投訴最多的地方。對(duì)于在前廳部的人來(lái)講，每天幾乎都抱著“客人虐我千百遍，我待客人如初戀”的心態(tài)工作并服務(wù)著。今天主頁(yè)君帶來(lái)的是對(duì)前廳小伙伴們的大福利前廳部專業(yè)術(shù)語(yǔ)大全。對(duì)于想進(jìn)前廳部工作或是剛?cè)肭皬d部不久的小伙伴，今天的內(nèi)容你完全可以當(dāng)做字典一樣收藏著。前廳的前輩們，這篇文章相信也能幫你溫故而知新。當(dāng)然，如果你看到這篇文章，分享到朋友圈或許能幫到你很多在前廳工作的同事和朋友。而不在前廳工作的小伙伴們，我同樣相信，對(duì)酒店各個(gè)部門的“酒店語(yǔ)言”的熟悉絕對(duì)會(huì)對(duì)你也大有裨益。主頁(yè)君愛(ài)心提示：把手機(jī)橫過(guò)來(lái)讀，效果會(huì)更加杠杠滴哦！

2、英文全稱英文簡(jiǎn)寫中文解釋Arrival Date*到達(dá)日期Available Rooms*可用房Advance Deposit*預(yù)收押金Advance Payment*預(yù)付房租Adjoining RoomAJR互相連接的房間，中間沒(méi)門Average Room RateARR平均房?jī)r(jià)Approval Code*授權(quán)號(hào)碼Airline*航線Amenity*優(yōu)待項(xiàng)目Accommodation*住宿設(shè)備A la cart*單點(diǎn)Bill*帳單Block Room*鎖住房間Black List*黑名單Brochure*簡(jiǎn)介Baggage*行李Baby sitter*嬰兒看護(hù)人Check list*工作任務(wù)

3、表Conference Room*會(huì)議室Captain*領(lǐng)班Computer*電腦CancellationCXL取消定房Charge*記帳Cash Refund*現(xiàn)金返還ComplimentaryCOMP免費(fèi)接待Check-InC/I入住手續(xù)Check-OutC/O退房手續(xù)Cut Off Time*截止時(shí)間Commission*傭金Corporate Rate*公司、團(tuán)體協(xié)議價(jià)City Ledger*外帳Credit CardC/C信用卡Coupon*餐券Confidential*機(jī)密的ConfirmationCNF確認(rèn)通知ConfirmedCFMD已確認(rèn)Cross-training*交叉培訓(xùn)

4、Cityview*市景DiscountDISC折扣Domestic Direct DialingDDD國(guó)內(nèi)長(zhǎng)途直撥Day UseD/U半天用房Do Not DisturbDND請(qǐng)勿打擾DepositDPST押金Double Room*雙床房Double Check-in*重復(fù)入住Departure Date*離店日期Due Out*預(yù)離房Extension*分機(jī)Emergency master keyEMK緊急鑰匙Early Arrival*提前到達(dá)Early Departure*提前退房Expire Date*截止日期Extend of Stay*延長(zhǎng)住宿Exchange rate*兌換率E

5、xchange memo*兌換外幣水單Extra Bed*加床Equipment*設(shè)備Estimated Time of ArrivalETA預(yù)計(jì)到達(dá)時(shí)間Estimated Time of DepartureETD預(yù)計(jì)離開(kāi)時(shí)間Free Independent TravelerFIT散客Folio*旅客全額帳目Full House*滿房Foreign Currency Exchange*外幣兌換GuaranteedGTD保證定房Group Rooming List*團(tuán)隊(duì)房號(hào)名單Guest History*旅客歷史記錄Hotel Management*酒店管理層House UseH/U酒店用免費(fèi)客

6、房High Season*旺季International Direct DialingIDD國(guó)際長(zhǎng)途直撥Individual*個(gè)別客Information Board*信息板Identification CardID身份證Key Card*鑰匙卡King Size Bed*特大雙人床Late Check-Out*延遲退房Late ChargeL/C延遲帳Long Distance Call*長(zhǎng)途電話Lost And FoundL&F失物招領(lǐng)處Low Season*淡季Limousine*豪華轎車服務(wù)Lobby*大堂Luggage*行李Luggage Tag*行李牌Luggage Cla

7、im*行李寄存牌Log-book*交班本Master Key*萬(wàn)能鑰匙MessageMSG留言MiscellaneousMISC雜項(xiàng)Morning CallM/C叫早電話Modify*修改Master Folio*總帳單 主張單Master Account*總帳Market Segment*市場(chǎng)劃分Meeting room*會(huì)議室Massage Service*按摩服務(wù)Mini Bar*客房小冰箱Mountain View*山景No ShowN/S已定房，但未在特定時(shí)間到達(dá)Net Rate*凈房?jī)r(jià)Non-smoking Floor*非吸煙樓層Out of OrderOOO故障房Out of S

8、erviceOS停賣做工程房間Overstay*續(xù)住Overbooking*超額預(yù)定On Season Rate*旺季價(jià)格Off Season Rate*淡季價(jià)格Operator*總機(jī)接待員Occupancy*住客率Package Rate*批發(fā)價(jià)Pick UpP/U接機(jī)Profile*客人擋案Posting*入帳Pay ForP/F為付帳Pay ByP/B由付帳Paid Out*退款Pre-paid*先付帳Pre-Registration*準(zhǔn)備登記資料Passport*護(hù)照PersonsPAX人數(shù)PaymentPMT付款Promotion Rate*促銷價(jià)Queen size bed*雙人床

9、Report*報(bào)告Room Forecast*房態(tài)預(yù)測(cè)Room Change*換房Room Rate*房?jī)r(jià)Rack Rate*滿價(jià)Room Status*房間狀況Repeat Guest*回頭客RequestREQ要求Rebate*扣減Room ServiceR/S客房送餐服務(wù)Rooming List*住客房號(hào)名單Registration CardR.C登記卡Reservation Form*預(yù)定單Reservation Confirm*定房確認(rèn)Room Nights*房晚數(shù)Supervisor*主管Stand Operation ProcedureSOP標(biāo)準(zhǔn)工作程序Shuttle Bus*穿

10、梭巴士Send Off*送機(jī)Share WithS/W和同住Sleep Out*外宿Safe Deposit BoxSDB貴重物品保險(xiǎn)箱Special Rate*特殊房?jī)r(jià)Single Room*單人房Suite*套房Skipper*故意逃帳者Schedule*日程表Smoking Floor*吸煙樓層Seaview*海景Travelers ChequeT/C旅行支票Travel AgentTA旅行社Tour Guide*導(dǎo)游Twin Room*雙床房Tariff*房?jī)r(jià)表Tips*小費(fèi)Turndown Service*夜床服務(wù)Trolley*行李車UpgradeU/G客房升級(jí)Up Sell*推銷高價(jià)房Urgent*緊急VoucherVHR住宿憑證Very Important PersonVIP重要貴賓Vip set-up*貴賓接待安