酒店前廳專用英語(XLS)

1、 FRONT OFFICE TERMINOLOGY 前前廳廳術(shù)術(shù)語語Adaptor多用插頭CITS(China International Travel Service)中國國際旅行社(國旅)Adjoining Room相鄰房間CTS(China Travel Service)中國旅行社(中旅)Advanced Deposit(Paid in Advance) 預(yù)付訂金City Ledger酒店掛帳Airmail Sticker航空信戳Cocktail Lounge酒廊Amenities額外贈品Cocktail Party雞尾酒會Apartment公寓Coffee Shop咖啡廳Availab

2、le Rooms可租用房總數(shù)Commercial Hotel商務(wù)酒店Average Rate平均房租Commission傭金Are.Code地區(qū)（電話）代碼Complaint投訴Amendment修改、更正Complimentary Room(Comp)免費房Assistant Manager(AM)大堂副理Concierge禮賓部Afternoon Shift中班Connecting Room 相通房間Air Condition System空調(diào)Confirmation Slip（訂房）確定單Baby Cot嬰兒床Convention/Conference會議Baby Sitter保姆Con

3、vention Hall會議廳Baggage Room行李房Control Sheet控制表；統(tǒng)計表Back Charge(Late Charge)追帳Control Panel/Master Switch房間電源控制板Banquet 宴會Contract Rate合約價Banquet Hall宴會廳Corporate Account(Commercial Account) 合約商戶Banquet Facility宴會設(shè)施Corporate Discount商務(wù)折扣Bar酒吧Country Code國家（電話）代碼Bar Tender調(diào)酒員Coupon服務(wù)券；憑證Basement地庫Credi

4、t Card信用卡Bathroom/toilet衛(wèi)生間Currency貨幣Bath Tobe浴衣Curtain窗簾Bath Tub浴缸Custom海關(guān)Briefing例會；短會Customs Duty關(guān)稅Bed Cover床罩Computer電腦Bed Sheet床單Comparison對照；比較Bell Boy(Bell Man)行李生Cor Key磁性鑰匙Bell Captain(Bell Hop)行李生領(lǐng)班Cost-saving 節(jié)約成本Black List黑名單Chief Engineer總工程師/工程部總監(jiān)Brass Stand銅欄柱Duty Engineer值班工程師Buffet自

5、助廳Daily Cleaning 每日清潔Buffet Breakfast自助早餐Day Rate日租Buffet Dinner自助晚餐Day Use日租房Bus Boy 餐廳雜工Deluxe Hotel豪華酒店Business Center商務(wù)中心Department Time離店時間Business Hour辦公時間Dining Room餐廳Butler貼身管家Direct Mail直接郵寄Cabinet柜子Director Of Room Division(DOR)房務(wù)總監(jiān)Cafeteria自助餐廳Director Of F&B(DOF)餐飲部總監(jiān)Cancellation取消（訂

6、房）Director Of Human Resources(DOH)人力資源部總監(jiān)Carpet地毯Discount折扣Cash現(xiàn)金Display Room/Show Room樣板房/參觀房Cashier出納；收銀員D.N.D(Do Not Disturb)請勿打擾Catering Deptament餐飲宴會部Door Man門僮Check in 入住Double Bed Room雙人房（一張雙人床）Check out退房Double Lock反鎖Chef 廚師Double Occupancy雙人入住率Cheque支票Double Sell/Double Check-in重復(fù)入住Chilled

7、Water/ Ice Water冰水Downgrade/Degrade降級安排Closet/Cupboard壁櫥Duplex Room復(fù)式房Choice Menu (ALA Carte)自選菜單Duplicate Reservation/Double Booking重復(fù)預(yù)訂Duty Manager當(dāng)職經(jīng)理Guide導(dǎo)游Debt/arrear欠款Guide Book旅游指南Drug Store藥房Half Day Charge半日租Discrepancy差異High Season旺季Drain下水道HKD(Hong Kong Dollar)港幣Dormitory宿舍Home Away From

8、Home賓至如歸Domestic Direct Dial(DDD)國內(nèi)復(fù)撥Hotel List失效信用卡名單Early Arrival提早到達Hotel Chain酒店連鎖經(jīng)理Electronic Data Process(EDP)電腦部Hotel Clinic酒店醫(yī)務(wù)室Entertainment(ENT)款侍/娛樂Hotel Information酒店咨詢Executive Floor行政樓層Hotel Facilities酒店服務(wù)設(shè)施Executive Chef行政總廚Hotel Representative酒店代表Executive Office行政辦Hotel Brochure酒店簡介

9、Executive Committee行政委員Hotel Tariff客房價目表Executive Housekeeper(EH)行政管家Hotel Welcome Card/Hotel Passport酒店歡迎卡/護照Expected Arrival預(yù)期到店Hotelier酒店從業(yè)者Expected Departure預(yù)期離店House Account入酒店帳Extension續(xù)住Housekeeping Dept.管家部Extension Line連接線House Profit/Hotel Profit酒店利潤Extra Bed加床House Use酒店高級員工用房Emergency Ke

10、y緊急總匙Hanger衣架Exit出口House Phone內(nèi)線電話Fire Alarm火警鈴IDD(International Direct Dial)國際直撥長途電話File歸檔；文件夾Identity Card(I.D.Card)身份證First Aid Box急救箱Indicator指示器First Class Hotel一流酒店Information詢問處Financial Controller(FC)財務(wù)總監(jiān)Information Rack資料架（客人）F.I.T(Free Individual Traveller)散客In-house Movie/Video酒店閉路電視Fligh

11、t Delay航班誤時In-house Music酒店背景音樂Flight Number飛機航班號Inspected已檢查之客房Floor Counter樓層服務(wù)員Internal Call酒店內(nèi)部電話Floor Supervisor樓層督導(dǎo)員Income Auditor收入審計Folder(Stationary Holder)文件夾Join-in /Joiner加客Folio(Bill)帳單Junior(Jr.)普通的；初級的Food&Beverage(F&B)餐飲Job Description工作職責(zé)Free Of Charge(FOC)免費Job Assignment工作

12、分配Free Sell臨時售房Key Box鑰匙箱Front Office(FO)前廳部Key Rack匙架Front Office Manager(FOM)前廳部經(jīng)理King Size Bed (2MX 2M)雙人大床Foyer/Lounge休息室Late Arrival延遲到達Full Day Charge全日租Late Check-out延遲退房Full House客滿Laundry洗衣房Force Upgrade被迫提級住房Laundry List洗衣單Gallery走廊Laundry Service洗衣服務(wù)General Cashier總出納Local Guide(L/G)地陪Gen

13、eral Cleaning徹底清潔Light Baggage少量行李General Manager(GM)總經(jīng)理Limousine Service租車服務(wù)Grill Room扒房Linen Room布草房Group(Party)團體Lunch Box盒飯Group Instruction團體安排表Lobby大堂Guaranteed Arrival保證到店Location Message(Where About Message)地點留言Guaranteed Reservation/Booking保證訂房Log Book 記事簿Guest History客人資料Long Staying 長住客Gu

14、est Ledger(Room ledger)房客帳Lost&Found失物招領(lǐng)Guest Relation Office(GRO)賓客關(guān)系主任Locker Room更衣室Guest Notice住店通知Master Key總匙Master Folio主帳單（團隊主帳單）Public Holiday公共假期Make Up Room化妝間Public Relations(P.R.)公關(guān)部Mattress床墊Public Phone公共電話Medicine Cabinet藥箱Presidental Suite(PS)總統(tǒng)套房Memo(Memorandum)備忘錄Personnel Depa

15、rtment人事部Menu 菜單Pets Control殺蟲Message留言Queen Size Bed(1.8M2M)雙人床Message Light留言指示燈Rack Rate(Flat Rate)客房門市價Method Of Payment付款方式Railway Station火車站Mini-Bar迷你吧Rebate減數(shù)；退款Money Exchange兌換錢幣Reception接待處Month-To-Date月累積Receptionist接待員Morning Call(Wake Up Call)叫醒服務(wù)Reception Instruction(R/I)接待通知書Modificati

16、on修改Registration Card(R.C.)入住登記表Morning Shift早班Regular Guest?？蚇ational Guide(N/G)全陪Return /Repeat回頭客Night Audit夜間核數(shù)對帳Rental Car 租車Night Auditor夜間核數(shù)員Reservation訂房；訂房部Night Report夜間表報Reservation Clerk訂房文員Night Club夜總會Reservation Forecast訂房預(yù)測Night Manager夜班經(jīng)理Reservation Form訂房單No Charge免收費Resident Mana

17、ger(R.M.)駐店經(jīng)理No Show未抵店之預(yù)定Room Attendant(R.A.)客房服務(wù)員No Show Charge未抵店之預(yù)定追加金Room Change轉(zhuǎn)房Non Commissionable無傭金Room Number房間號碼Off Season淡季Room Back 客房控制盤Occupied Room入住房Room Rate房租One-Way Transfer單程接送Room Service客房送餐服務(wù)Operator接線生Room Status Report房間狀態(tài)報表Out Of Order(OOO)壞房/維修房Round Trip Transfer雙程接送Out

18、Of Service暫停服務(wù)Room Type /Category客房種類Outside Line(City Line)外線；市線Safe 保險箱Over Booked超額預(yù)定Safe Deposit Box保險箱Overseas 海外Sales Department銷售部Overseas Chinese華僑Sales & Marketing(S&M)市場銷售部Owner業(yè)主Schedule(Time Table)時間表PABX(Private Automatic Branch Exchange)程控交換機Service Directory服務(wù)指南Package Tour報價旅

19、游；套票旅游Security Department保安部Page Boy信童Security Post保安崗Parking Area停車場Senior (Sr.)高級的；資深的Passport護照Bend Bill掛帳Payment Upon Arrival(P.O.A.)入住時交押金Service Charge 服務(wù)費Payment Upon Departure(P.O.A.)退房時結(jié)帳Service Elevator(Staff Lift)工作電梯Payrable應(yīng)付帳的Share With公用Petty Cash零用現(xiàn)金Show Room 參觀客房Pick Up Booking臨時增加預(yù)

20、定Show Up 訂房缺陷后再入住Pick Up Service接客服務(wù)Shuttle Bus穿梭巴士Pipe 管道Sink浴盆Pigeonhole放文件或鑰匙的小格子Skipper逃帳客人Plus附加Slept Out (Sleep Out)外宿Plunger活塞Sticker行李標(biāo)簽Power Adaptor多用電插線板Suite套房Pre-Assign Room預(yù)先安排房間Staff Canteen員工食堂Pre-registration預(yù)先登記Smoke Detector煙感器Public Area(P.A.)公共衛(wèi)生部Time Stamp打印時間Public Area Attenda

21、nt公共衛(wèi)生服務(wù)員Tour Leader (T/L)領(lǐng)隊Tissue Paper紙巾Travel Agent旅行社Travellers Cheque旅行支票Tour Group 旅行團Turn Down Service開床服務(wù)Twin Bed Room 雙人房；（兩張單人床）Uniform Room 制服房Upgrade提級住房Up-Sell推銷高利潤的房間USD(U.S.dollar)美金Update更新Vacant Room空房Vacant Inspected Room潔房Vacant Clean Room (VC)清潔房Valet Service燙衣服務(wù)Valuables貴重物品V.I.

22、P (Very Important Person)貴賓Visa 簽證Voucher (Exchange Order Service Order)入住憑證Video And Audio Control Centre監(jiān)控室Waiter男侍應(yīng)生Waitress女侍應(yīng)生Waiting List候房名單Walk-in未經(jīng)訂房入住中國國際旅行社(國旅)雙人房（一張雙人床）HOUSEKEEPING TERMINOLOGYBathroom/toilet衛(wèi)生間Cloakroom存衣間Sink浴盆Carpet地毯Closet/cupboard壁櫥Air condition control knob空調(diào)調(diào)節(jié)鈕Saf

23、e保險箱Function room多功能廳Cabinet柜子Extension 分機Hanger衣架Allocation分配Extra Bed附加床Method of payment付款方式Pipe 管道Up-scale 高檔的Plunger活塞Tuner高低音調(diào)節(jié)器Drain下水道Allowance slip更正單Suitcase行李箱Common room公共休息室Luggage rack行李架Public phone公用電話Garment bag簡易掛衣袋Advertising廣告Trunk皮箱Valuable貴重物品Leather bag皮包International direct d

24、ialing國際直撥電話Plastic bag塑料袋Slide projector幻燈機Stain污漬Repeat visitor回頭客Restroom/Ladiesroom女士衛(wèi)生間Backstage后臺，客人看不見的地方Bathroom/mensroom男士衛(wèi)生間Conference會議Kitchen廚房First aid急救Digital lock電子鎖Channels波段Shrink 縮水Sticker粘紙Install安裝Telex電報Balcony陽臺Soap肥皂Ceiling天花板Shoe cream鞋油Ashtray煙灰缸Tooth paste牙膏Sofa 沙發(fā)Hotel un

25、iform酒店工作服Table lamp臺燈Hotel flag酒店店旗Bedside lamp床頭燈Souvenir紀(jì)念品Shelf架子Overtime加班Curtain窗簾Vacancy Room空房Curtain rod 窗簾桿Barbers理發(fā)店Curtain rail窗簾軌Toll-free call免費電話Fridge冰柜Work schedule排班表Drawer抽屜Water sprinkler噴水器Mattress床褥Nozzle噴頭Vase花瓶Bodylotion潤膚劑Wastebin費紙簍Facilities設(shè)施Spring box彈簧Ventilation fan通風(fēng)扇

26、Skirting board墻群Refund退款Bedhead床頭Cancellation fee退房費Lamp shade燈罩Promotional fare為了宣傳推廣的優(yōu)惠價Tap water自來水Maintenance維修Boiled water煮開的水Informationist問詢員Bottled water瓶裝的水Shampoo洗發(fā)香波Reimburse報銷Valet service洗，燙，熨服務(wù)Sweater毛衣Pasteurize消毒issue期刊，刊物Cash compensation現(xiàn)金賠款Settle ones bill結(jié)帳Sales ledger信用卡收據(jù)Delive

27、r交付，送還Brochure宣傳冊Right now 目前，現(xiàn)在，說話時Booklet/pamphlet小冊子Identity card身份證Crib/cot嬰兒床Credit card信用卡Payable應(yīng)支付的Tip 小費Business hours營業(yè)時間Change零錢Background music背景音樂Receipt發(fā)票Clean up/make up the room收拾整理房間Entrance入口Toilet paper廁紙/衛(wèi)生紙Trolley/luggage cart行李車Closed circuit TV閉路電視Fire exit防火通道Make a bed整床Park

28、ing lot/car park停車場Dust掃灰；灰塵Driveway車道Toilet-holder廁紙架Corridor/hallway走廊Floor station樓層服務(wù)臺Stairs樓梯In-house movie內(nèi)部電影Elevator/lift電梯Lost&Found失物招領(lǐng)處Escalator扶梯Adapter接合器Basement one底層Mail station客房女服務(wù)員室Payment付款Pantry Mop用拖把洗擦Slip單子To mop the floor Polish磨亮，擦亮Portion部分To polish furniture shampoo用特

29、別洗滌劑清洗地毯Authority權(quán)利，權(quán)威Towel rack/rowel rail毛巾架Transaction交易/辦理Shoeshine service擦鞋服務(wù)Outsider非本店住客Alarm鬧鐘Exchange rate匯率King-size bed特大號雙人床Wire電匯Queen-size bed大號雙人床Rate比率Twin beds一對單人床Record記錄Single bed單人床Transfer轉(zhuǎn)移Double bed雙人床Imprint刷卡Bed head床頭Waive放棄/不堅持Bed pad床墊Quote prince報價Bedstead床架Finance財務(wù)Be

30、dside panel床頭控制板Grand ballroom大宴會廳Bedside table床頭柜Clinic醫(yī)務(wù)室Coffee table咖啡茶幾Pick up 拾起來/拿Bolt門拴Translate翻譯Box spring床內(nèi)彈簧Appointment約會Door hook門鉤Debt/arrear欠款Dimmer swich調(diào)光開關(guān)Sundry fee雜費Doorbell門鈴Defray支付Door chain門鏈Absurd荒謬的/不合理的Fire-escape plan消防疏散圖Overdue過期的Handle把手Outstanding未付款的Dressing stool梳妝凳I

31、nquire詢問Door-handle門把手Timely及時地Key slot鑰匙槽Remind提醒Floor lamp地?zé)鬜egulation規(guī)則/規(guī)定night lamp照明燈Invalid無效的Pendant lamp吊燈Expire終止/期滿Reading/table lamp臺燈Announce通知/宣布Wall lamp壁燈Alarm-clock鬧鐘Lampshade燈罩Knob轉(zhuǎn)動式按鈕Mattress cover床墊罩Maid-call button房務(wù)員召喚鈕Bath mat防滑墊Dressing table stool梳妝桌Room service menu送餐服務(wù)餐牌Mi

32、rror鏡子Electric blanket電熱毯Full-length miror 全身鏡Bedclothes床上用品Spy-hold貓眼Tea bag茶包，茶袋Remote control 授控器Memo pad備忘錄，便條簿Flask水壺Shoe basket鞋籃Tank蓄水箱Shoehorn鞋撥Toilet bowl馬桶Shoeshine paper擦鞋紙Wash hand basin 洗手盆Press熨燙Toilet seat坐廁墊Same day service當(dāng)日即取服務(wù)Toilet seat cover廁蓋Wash rag浴巾Overflow溢水Telex form電傳表格Co

33、ld hot water tap冷熱水籠頭TV program schedule電視節(jié)目排期Stopper塞子Drinkin glass水杯Drain hold 排水洞Clothes-line晾衣繩Vanity mirror/counter裝飾鏡/臺Glass cap玻璃杯蓋Tissue box holder紙巾盒Ice bucket冰桶Soap dish皂盒Mini-bar price list小酒吧價格單Shower head 淋浴頭Starch上漿，漿硬Shower curtain浴簾Mini-bar shelf小酒吧架Wall tiles墻磚Quilt被子Floor tiles地磚Down feather quilt羽絨被Sanitary bin 衛(wèi)生箱