MarkingGuestLaundry為客衣打碼

1、STANDARD OPERATING PROCEDURE標準操作程序MARKING GUEST LAUNDRY為客衣做打碼Task Number :任務(wù)號：LA-0002Department :部門：Housekeeping客房部DATE ISSUED:制定日期：August 2005 2005年8月GuestExpectation :客人期望：I expect my laundry items to be returned. I lose confidence in the hotel if I receive another guest ' s laundry or my item

2、s go missing.我期望我的衣物能原物回歸，如果我收到其他衣物或我的衣物被遺失，我將會對酒店感 到非常的失望.TIME TO T RAIN :培訓(xùn)時間：25 minutes25分鐘Why is this task important for you and our guests?為A么這對你和客入都如此重?Answers:回答：1. I understand the importance of marking Guest Laundry.我了 解在客衣上做記號的重要性2. It is my responsibility to ensure that guests are confide

3、nt in our abilities and can rely on our servic峨的責任是確?？腿藢ξ覀兊哪芰τ行判牟⑶乙?賴我們的服務(wù).3. I can save money for the hotel to ensure no items are lost or forgotten本著為酒店節(jié)約經(jīng)費 ，我確保沒有一件衣物遺失或被遺忘4. This shows our professionalism.這體現(xiàn)了我們的專業(yè)能力.5. This can increase our GSTS這可以提高我們對客的服務(wù)質(zhì)量WHAT/ STEPS 什么/步驟HOW/ standards如何做/標

4、準training questions培訓(xùn)1問題WHAT/ STEPS 什么/步驟HOW/ STANDARDS如何做/標準TRAINING QUESTIONS培訓(xùn)1問題1) Sorting 分類Understand each line of the laundry list.理解洗衣清單的每一條.Make sure each item is marked on the correct place on the garment.確保衣物記號標在了正確的位置上Do not use the collar of a shirt or blouse to mark.不要在利衣或范松的上衣領(lǐng)上打記方.Wh

5、y do I need to understand each line on the list? 為什么我需要理解清單上的每一項？Where can I mark?我該在什么地方做記號？2) Check檢查Fabrics woven in silk, nylon, rayon, 100% polyester, or high-combed wool, should not be sealed directly.絲制品 尼龍制品，人造絲，100%聚脂，或羊毛制品衣 物小應(yīng)該直接的密封.Use a thermo seal flag to prevent damaging the fabrics.

6、用手寫碼條打以免損壞織物.Why is this check so important? 為撲么這個檢查如此重應(yīng)?3) Marking做標記Garments put into washing should be seal-marked, garments put into dry-cleaning should be paper- marked.衣物在送洗時應(yīng)有密封記號，被送干洗時應(yīng)有適當 的記號.Make a special mark for: 特殊記號- Express service 快洗服務(wù)- Pressing only service爭熨服務(wù)- Starching, (light,

7、medium, heavy)有淀粉沉積物的衣物(輕微的，中型的，嚴重 的)- No - pressing不需熨燙服務(wù)- Any other specific instruction 任何其他的特 殊說明What is the difference between the different services?不同的服務(wù)后什么不同之處？4) Distribution送洗洗衣To send marked laundry to dry-cleaning or washing area, pressing only service to pressing area.送打好標記的衣物去干洗或洗滌處：凈熨

8、衣物送去 熨燙地點.Do I have to take special care when distributing? 在送洗洗衣時，我是否需要特別的注意 ?5) Laundry List Hand-Over洗衣清單移交The marked laundry should be returned back to the guest service properly for further reference check. 打好標記的洗衣單應(yīng)被送回客衣組，以便深入檢查.What happens if I have a mix up there?如果衣物混合在一起會發(fā)生什么事情？Summary questions:問題概況 :1. What is important about marking laundry?打標記洗衣最重要的是什么？2. What happens if the Laundry is wrongly marked飲口果洗衣標記打錯了將會怎樣？3. Why do I have to take care when distributing?為什么在送洗洗衣日應(yīng)該特別注意？4. What different services can be marked不同的服務(wù)有哪些不同的標記？5. How do I mark and where do I mark gu