HND人力資源管理outcome2

1、WOR格式專業(yè)資料整理Individual ReportF84T34Managing People and OrganisationsOutcome 2NAME:SCN:CLASS:ContentsIntroduction 3Sectionl: Content and Process Theory within Application 3Section 2: Methods improving jobperformance 4Section 3a: Importanceof Teamwork 5Section 3b: Three factors affecting team cohesiven

2、ess and performance.5Conclusion 6Reference 6IntroductionThree points in this report. Using the Maslow' s theory analysis-lahoteltheShangriinthe case. The benefits of expectancy theory. Combining with case write five ways toimprove performance. The content of the final includes Belbin-team roles

3、andcontribution and three factors influencing of team cohesion. The following is themain content of the paper.Section1:ContentandProcess TheorywithinApplicationMaslow' stheory:Maslow' stheory is put forward by Maslow in the mid -1950s.Maslowdescribes the human needs into the same pyramid fro

4、m low to high level be divided intofive kinds. The Shangri- La Hotel' s kitchen staff are analyzes and baseson an analysis of Maslow's theory.Basic and physiologicalneeds:The kitchen staff have physiologicalneeds. So theShangri-La Hotel mast offerskitchen staff food and shelter.The Shangri-L

5、a Hotelpromises kitchen staff the satisfaction of physiological needs. Kitchen staff willdefinitely work hard.Safety and security needs:The kitchen staff have safety and security needs. TheShangri-La Hotel must provide insurance for kitchen staff personal safety. Shangri-La links with insurance comp

6、anies and insurance companies provide kitchen staff insurance.Social needs: Kitchen staff maintains kitchen ' regulars operation. Kitchen staff are important part in kitchen. Kitchen staff hard work in the kitchen, has is able to realize self-value.Ego needs: Craig is a sous chef but he does not

7、 respect the views of his employees.Craig is not to given the ego of kitchen staff. Kitchen staff want respect, so Craigmast given ego of kitchen staff and kitchen staff mast self-respect.Self-fulfilment needs: Kitchen staff has their purpose and intents. Kitchen staff realizes their value in the wo

8、rk and make their progress in the work. Kitchen staff works hard and become a chef.ConclusionMaslow' s hierarchy has diversification. People at different times have different needs. WOR格式Maslow proposed that all humans seek to fulfill a hierarchy of needs. His hierarchy berepresented with a pyra

9、mid by him. The potential has kitchen staff' s need and peo have potentialdemand. Maslow ' shierarchy has variability. People have different demand in different environments.Expectancy theoryExpectancy theory is put forward by Vroom. Expectancy theory that motivation is heightened when behav

10、iors are highly instrumental in achieving desires outcomes.Instrumentality includes the Shangri-La hotel Managers wants have reward system and rewards can include a promotion and a rise. The reward system mast befit the employees ' expectations. Manager ' s valences for rewards weather or no

11、t employees be attracted by reward and reward positive or negative impact on employee.ConclusionThe discretion of the expected value is embodied by selfinterest-. Manager' s RewardsSystem attracts employs but rewards system depends on human' ssubjectivity andexperience.Section 2: Methods imp

12、roving job performanceThere are so many ways to improve job performance such as job design, quality ofworking life, the nature of supervision, use of technology, the meaningfulness ofwork, job rotation and improving job performance of team members, autonomy and reward.Select five points combines wit

13、h casesJob design:Chef ' s personal methods influence hotel management.Craigpreventswaiting staff deal with the problem that affect efficiency. Redistribution of power from Craig ' s power to managers. So Shangri-LaHotel improves the processing efficiency that conducive hotel developmentRewa

14、rd: Shangri-La Hotel sets up a bonus system. Rewards can improve staffmotivation. Alisa rewards hotel staff who studies in local collage. Hotel staffstudies in collage can improve their service quality that for the hotel development.Alisa can finding the most successful people and promoting them out

15、 and take thembecome manages.Job rotation:Shangri-La hotel need training programs, such as rotations. Alisa canget managers working on every area of the site in hotel, so they know different4working environment and they have a variety of work experience. Job rotation canhelp managers eliminates the

16、monotony of work.Use of technology:Use of technology in the Shangri-La hotel' s kitchen. Upgrade theproduction line and reduced operating costs. Use of technology in the kitchen can improves the production efficiency.Autonomy: Sous chef has a new menu but Craig do not agree to use the new menu t

17、ocook.Sous chef has his power so sous can talk about the benefits of the new menuwith Craig and introduces a new menu in order to better meet customer' s demands.Section 3a: Importance of TeamworkA team must have a common purpose or goal. The team cooperation can increase batterto satisfying obj

18、ectives. Team increase enterprise competitiveness. The teamcooperation van improving productivity and enhances service quality and innovative.The team cooperation can increases motivation and commitment.Belbin-teamroles and contributionBelbin thinks not prefer individual, only hasthe perfectteam. Be

19、lbin- team' s content includesMonitor Evaluator,Team worker,專業(yè)資料整理Completer Finisher, Specialist,Implementer, Co-ordinator, Shaper, Plant, ResourceInvestigator.Tuckman-stage of team:Tuckman put the team growth into four stage. Four stage includes forming, storming, norming, performing and perfor

20、ming stages.Section 3b: Three factors affecting team cohesiveness and performanceTeam cohesivenessis very important to a team. Team cohesivenessis essential canplays an important role in digging out its potential and keeping the team exist. Acohesive team is an eligible team.Three factors, which eff

21、ect the team cohesion and performance in the kitchen of hotelcase.Size of team: Case of no team in the kitchen.Craig is in the kitchen range to set up asmall team. Small team effort would be a much more efficient approach. The Craig' ss team discuss the problemteam include the delegates of work

22、in the kitchen. Craig WOR格式about kitchen related that can make up for many of the problems before, such as lackof consultation, poor communication and lack of participation.Lack ofcommunication:Craig is a personal totalitarian people due to he is lack ofcommunication with his staff in the kitchen. Leading to the lack of cohesive force in the kitchen. Strengthen the communication between managers and employees that can improve team cohesion.Team members are positive and motivated:In the kitchen, the manager mast hastheintense affinity and builds