酒店常用英語匯總

1、酒店常用英語匯總English for Front Office Dept。前廳部常用英語1、Good morning/ Good afternoon /Good evening ！早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！歡迎光臨諾威香卡國際酒店。3、How may I help you ？請問有什么可以幫到您?4、May I know your name ,please ？請問貴姓？5、Do you have a reservation with us？請問您預(yù)訂了房間了嗎？6、Ill check our ro

2、om availability 我來查一下是否有空房間。7、Just a moment ，Please請稍等8、Im sorry。 We have no record of a booking in your name。對不起,我們沒有以您的名義預(yù)訂的房間記錄。9、We have standard rooms, single rooms， Garden suite and presidential suite.我們有標(biāo)間、單人間、花園套房及總統(tǒng)套房。10、How long do you plan to stay？請問您預(yù)計住幾天？11、May I see your passport ?我能看一

3、下您的護(hù)照嗎?12、Your room charge for one night is RMB*,sir/madam。先生/女士，您一晚的房費(fèi)是元13、The room charge is include two breakfast.房價包含兩份早餐。14、please pay RMB300 as deposit請支付300元作為押金。 15、How would you like to make the payment, in cash or by credit card?請問您打算如何付款？現(xiàn)金支付還是信用卡？16、If you need the room service ,please d

4、ial8800。如果您需要客房送餐,請撥8800.17、We hope you enjoyed your stay 。希望您在這兒住的愉快。18、May I have your room key ，please ？請把房卡給我好嗎？19、Just a moment ,please 。Ill draw up your bill for you.請等一下,我?guī)湍隳Y(jié)算賬單 20、May I take a print of the card ，please？請讓我劃印一下您的信用卡，好嗎？21、Could you please sign here ，please ?請您在這里簽名,好嗎？22、Her

5、e is your card and your receipt 。這是您的卡和收據(jù).23、Have a nice trip 。祝旅途愉快！24、May I know what is wrong ？請問有什么問題嗎？25、I beg your pardon .請再說一次.26、I will speak to our manager about it。我會向我們經(jīng)理報告這件事情。27、I will check it with the department concerned 。Would you mind waiting for a minute ？我跟相關(guān)部門聯(lián)系一下。請你等一分鐘好嗎?。28、

6、I will correct your bill.我來把您的賬單改過來。29、We look forward to serving you again .我們期待能再次為您服務(wù)。30、Heres your room， Mr. Johnson .After you 。這是您的房間,約翰遜先生。您先請。31、It is open from 9 a。m。 to 11 p.m.它的營業(yè)時間是早上9點(diǎn)到晚上11點(diǎn)。32、You can call the housekeeping if you need laundry service，the number is 0。如果您需要洗衣服務(wù),可以打電話給房務(wù)中

7、心，號碼是“0”。33、You can call the front desk directly if you need a taxi 。 the number is 8106。如果您需要出租車，可以直接打電話給前臺,號碼是810634、If there is anything I can do for you ， please call me .如果有什么我能為您效勞的，請給我打電話。35、Could you hold the line ，please ？請不要掛斷電話，好嗎？36、Breakfast is served from 7:00 to 10：00， on the first fl

8、oor早餐是從上午7點(diǎn)到10點(diǎn)供應(yīng)，在一樓西餐廳。37、At what time can we expect you ?您幾點(diǎn)光臨呢？38、Im afraid another guest is using it 。I will bring it to your room as soon as its available ,will that be all right ?恐怕另一位客人正在使用。我會盡快送到您房間去,可以嗎?39、Please dial 8first ，then the room number .您打房間號碼，請在房號前加“8”。40Please go through the f

9、ormalities for extending your stay。請您辦理一下續(xù)房手續(xù).41Let bellboy lead you to your room。讓行李員送您上去.42。The room isnt cleaned completely. Please have a rest in sofa.房間暫時未打掃出來,請您在沙發(fā)上休息一會。43Do you need bellboy take your baggage?您需要行李員為您搬運(yùn)行李嗎？44、May I know your room number？我可以知道您的房號嗎？45、At what time shall we cal

10、l you ，sir？您需要幾點(diǎn)鐘叫醒呢,先生?46、For IDD line ，please dial 9 first ,then the country code ，area code and telephone number 。撥打國際長途電話，請先撥9,然后再撥國家代碼，區(qū)號和電話號碼。47、For IDD line, the charge is RMB8 per minute.國際長途每分鐘8元。48、For DDD line, the charge is RMB 0.7 per minute 。國內(nèi)長途每分鐘7毛錢。50、We have sauna/massage /foot ma

11、ssage/ service, on the third floor. 我們?nèi)龢翘峁┥Ｄ?、按摩、足浴等服?wù)。51、We offer this service in our hotel。我們酒店提供此項服務(wù)。52、You can take a sauna bath there。您可以在那洗桑拿浴。53、Im terribly sorry to hear that .聽到這樣的事情,我真是非常遺憾。54、I will contact with engineer to repair it 。我馬上聯(lián)系工程師將它修復(fù)。English for Housekeeping Dept?？头坎砍Ｓ糜⒄Z1、You

12、 can call the housekeeping if you need laundry service.如果您需要洗衣服務(wù)，可以打電話給房務(wù)中心。2、You can call the front desk directly if you need a taxi .如果您需要出租車，可以直接打電話給前臺。3、Thank you for waiting 讓你久等了4、I will check with my supervisor。我得請示主管。（常用于回應(yīng)客人的特殊要求）5、Could you hold the line ，please ？請不要掛斷電話,好嗎？6、Housekeeping

13、。 May I come in ？我是客房服務(wù)員，可以進(jìn)來嗎？7、May I do your room now ？我現(xiàn)在可以清理您的房間嗎？8、What time would be better for you ？您什么時間合適呢？9、You can call the housekeeping when you want your room done ？當(dāng)您需要清理房間時，可以給房務(wù)中心打電話。10、Housekeeping 。May I collect your laundry .客房服務(wù)員，我可以收您的送洗衣物了嗎？11、Im afraid its too late for todays

14、laundry .現(xiàn)在恐怕已經(jīng)過了今天的洗衣時間。12、Breakfast is served from 7:00 to 10：00。 早餐是從上午7點(diǎn)到10點(diǎn)供應(yīng)。13、Im afraid another guest is using it 。I will bring it to your room as soon as its available ，will that be all right ?恐怕另一位客人正在使用。我會盡快送到您房間去,可以嗎？14、I will contact with engineer to repair it 。我馬上聯(lián)系工程師將它修復(fù)。15、Im afraid

15、 the line is busy now。 Would you like to try again?電話正占線。你愿意稍等一下，讓我再試一次嗎？16、At what time shall we call you ,sir？您需要幾點(diǎn)鐘叫醒呢，先生？17、Please dial 8 first ，then the room number. 請在房間號前加撥8(內(nèi)線撥打房間）.18、For IDD line ，please dial 9 first ,then the country code ，area code and telephone number 。撥打國際長途電話，請先撥9,然后再撥

16、國家代碼，區(qū)號和電話號碼。19、Just a moment, I will send an attendant to your room .請稍等，我將讓一個服務(wù)去您的房間.English for Food Beverage Dept。餐飲部常用英語1。English of Chinese Restaurant中餐1How many, please?請問幾位？2、This way , please .這邊請.3、A waiter /waitress will come soon to take your order .服務(wù)員很快會來為您寫菜單。4、It looks good ,smells g

17、ood and tastes good 。這道菜色、香、味俱全。5、Why not try the.？要不要試試呢？6、Which brand of milk / beer/ cigarettes/wine/would you prefer ？你喜歡什么牌子的牛奶/啤酒7、It may take about 15 minutes可能需要15分鐘。8、Its crisp/tasty/tender/clear/strong/spicy/aromatic它很酥脆/可口/鮮嫩/清淡/濃烈/辣/香味撲鼻。9、Here is * for your order， please enjoy it。這是您點(diǎn)的菜

18、，請慢慢享用。10、Here is your bill。這是您的帳單。English of Western Restaurant西餐：1、Welcome to our restaurant。歡迎光臨本餐廳。2、 Do you have a meal voucher / breakfast voucher？您有早餐券嗎？3、Would you like coffee or tea?您想要咖啡還是茶？4、This way please。 Would you like sitting by the window?這邊請,您想坐在窗邊嗎?5、May I take this plate away?我可以

19、收掉這個盤子嗎?6、What kind of egg style would you like？請問您的雞蛋需要什么樣的形式？7We have pan-fried egg， scramble egg， boiled egg， poached egg。我們有煎蛋、炒蛋、煮蛋、荷包蛋。8Would you like one side or two sides？您是要單面還是雙面？(煎蛋）9、How would you like the steak rare， medium, or well done?您喜歡幾成熟的牛排，是生的，5分熟，還是全熟? 10、What kind of sauce wou

20、ld you like?您需要配什么汁？11、Would you like one glass of red wine with your steak？您的牛排需要配杯紅酒嗎?12、Would you like a vegetable salad or a fruit salad？你要蔬菜沙拉還是水果沙拉?13、Here is * for your order, please enjoy it.這是您點(diǎn) 菜，請慢慢享用。14、Weve got a choice of。我們今天可供選擇的有。.15、How about some refreshments?來點(diǎn)點(diǎn)心怎么樣？16、I would re

21、commend some.我推薦一些.。17、It may take about 15 minutes可能需要15分鐘.18、The food is best eaten while hot. Please enjoy your meal.這道菜最好趁熱吃，請慢用。19、Would you like to put that on your hotel bill？您準(zhǔn)備把費(fèi)用記到您的飯店總帳上嗎？20、Here is your bill.這是您的帳單.21、Im going to kitchen to tell the chef to hurry right away.我馬上去廚房催廚師們快一點(diǎn)

22、。其他1Id like to book a double room for Tuesday next week下周二我想訂一個雙人房間。2Whats the price difference？兩種房間的價格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is15dollars Per night.一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。4I think Ill take the one with a front view then我想我還是要陽面的吧。5H

23、ow long will you be staying？您打算住多久？6Well be leaving Sunday morning我們將在星期天上午離開。7And we look forward to seeing you next Tuesday我們盼望下周二見到您。8Id like to book a single room with bath from the afternoon of October 4 to the morning of October 10我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。9We do have a single room avai

24、lable for those dates我們確實有一個單間，在這段時間可以用.10 What is the rate， please？請問房費(fèi)多少？11The current rate is$ 50 per night現(xiàn)行房費(fèi)是50美元一天。12 What services come with that？這個價格包括哪些服務(wù)項目呢?13That sounds not bad at all Ill take it聽起來還不錯.這個房間我要了。14 By the way， Id like a quiet room away from the street if the is possible順便

25、說一下,如有可能我想要一個不臨街的安靜房間。15Welcome to our hotel歡迎光臨。16So you have got altogether four pieces of baggage?您一共帶了4件行李,是不是？17 Let me have a check again讓我再看一下。18The Reception Desk is straight ahead接待處就在前面。19After you， please你先請.20Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買到香煙？21There is a shop on th

26、e ground floor一樓有個商店。22It sells both Chinese and foreign cigarettes在那兒可買到中國香煙和外國香煙。23Can I also get some souvenirs there？也可以買到紀(jì)念品嗎？24There is a counter selling all kinds of souvenirs有個柜臺出售各種各樣的紀(jì)念品.25Excuse me,where is the restaurant？勞駕，請問飯廳在哪兒？26We have Chinese restaurant and a westernstyle restaura

27、ntWhich one do you perfer我們有中餐廳和西餐廳，你愿意去哪個？27Id like to try some Chinese food today今天我想嘗嘗中國菜。28I want a double room with a bath我要一間有浴室的雙人房。29How much a day do you charge？每天收費(fèi)多少？30It is hundred yuan a day including heating fee， but excluding service charge一百元一天，包括供暖費(fèi)但不包括服務(wù)費(fèi)。31Its quite reasonable收費(fèi)十分

28、合理。32How long do you intend to stay in this hotel？您準(zhǔn)備住多久？33Have you got through with the checkin procedure？你是否已經(jīng)辦妥住宿登記手續(xù)？34 Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能為我的朋友預(yù)訂一間單人房嗎?他將于明天早上到達(dá)上海。35Would you mind filling in this form and pay a hun

29、dred yuan in advance for him請?zhí)詈貌㈩A(yù)付一百元錢。36This is a receipt for paying in advancePlease keep it這是預(yù)付款收據(jù)，請收好。37Have you any vacant（spare) room in the hotel？旅館里有空余房間嗎?38Sorry， we have no vacant（spare） room for you But I can recommend you to the Orient Hotel where you may get a spare room對不起，我們已經(jīng)客滿了。但是我可

30、以介紹您去東方飯店,那里有空余的房間。39Good afternoon， my room number is 321Any mail for me？下午好!我的房號是321.有我的信嗎？40YesYou have two letters and one telegram， also a message was left by a lady before one hour有的.您有兩封信和一封電報,一小時前有一位小姐來電話留言給您。41Ill mail a letter to USAby airmail我要寄一封航空信到美國.42How much do I have to pay for you

31、？我要付多少錢？43A letter generally mails to America-EuropeAfrica by airmail First 20 grams is 20 yuan通常一封寄到美國、歐洲、非洲的航空信，20克收費(fèi)20元。44Yes， we do have a reservation for you對了，我們這兒是有您預(yù)訂的房間。45Would you please fill out this form while I prepare your key card for you？請您把這份表填好，我同時就給您開出入證,好嗎？46What should I fill in

32、 under ROOM NUMBER?“房間號碼”這一欄我該怎么填呢?47Ill put in the room number for you later on過會兒我來給您填上房間號碼。48You forgot to put in the date of your departure您忘了填寫離店日期了。49And here is your key，MrBradleyYour room number is 1420給您房間的鑰匙，布拉德利先生。您的房間號碼是1420。50It is on the 14th floor and the daily rate is90房間在14層，每天的房費(fèi)是9

33、0美元.51 Please make sure that you have it with you all the time請務(wù)必隨時帶著它。52 My business negotiation has progressed much more slowly than I had expected我的業(yè)務(wù)談判進(jìn)行得比我原先預(yù)料的慢了許多。53 I wonder if it is possible for me to extend my stay at this hotel for two days我想知道是否可以讓我在這兒多呆兩天。54Ill take a look at the hotels

34、 booking situation我來查看一下本店房間的預(yù)訂情況.55Im glad that well be able to accept your extension request很高興我們有辦法接受您延長住宿的要求。56 But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights不過,恐怕最后兩天我們得請您搬到別的房間去。57 We have already let your room to another gentleman我們已經(jīng)把您住的房間租給

35、了另外一位先生。58 Thats no problem at all沒問題.59Is this everything， sir？這是全部東西嗎，先生?60Heres the light switch這是電燈開關(guān)。61Heres the closet and theres the bathroom這兒是壁柜。這兒是洗澡間。62 Will there be anything else， sir？還有什么事嗎，先生？63 Well，if you need anything else，please call room service噢,如果你有什么事，請叫房間服務(wù).64 Let me help you

36、 with your luggage我來幫您拿行李。65Its very kind of you to do so你這樣做使我很感激。66Whats your room number， please?請問您的房間號碼？67 And by the way, could I have a look at your room card？順便問一句，我可以看一下您的房卡嗎？68How do you like this room？您覺得這個房間怎么樣？69Its also quite spacious房間也很寬敞。70 Do you mind if I put your luggage by the w

37、ardrobe？我把您的行李擱在衣柜旁邊好嗎？71By the way， could you tell me about your hotel service？順便問問，你能不能給我講一下賓館服務(wù)的情況？72Is there any place in the hotel where we can amuse ourselves？旅館里有娛樂場所嗎？73If you want to take a walk， you can go to the garden如果您想散步，可以去花園。74There is a recreation centre on the ground floor在一樓有個娛樂中

38、心.75 You can play billiards，table tennis,bridge，and go bowling您可以去打打臺球、乒乓球、橋牌和保齡球.76Is there a place where we can listen to some music?有聽音樂的地方嗎？77 There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt,and mode rnmusic，while having some Chinese tea or other

39、 soft drinks有個音樂茶座，您可以一邊欣賞古典音樂，如貝多芬、莫扎特、李斯特的樂曲和現(xiàn)代音樂，一邊品嘗中國茶和軟飲料。78 Would you please tell me the daily service hours of the dining room？請告訴我餐廳每天的服務(wù)時間,好嗎？79From 700 amtill 1000 pmnearly serving all day long從早上七時一直到晚上十時,幾乎全天供應(yīng)。80 When will the bar and cafe open？酒吧和咖啡館什么時間開放？81From 300 pmtill midnight從下

40、午三點(diǎn)到晚上十二點(diǎn)。82Does the guest house offer any other service？賓館里還有哪些服務(wù)項目?83We have a barber shop， a laundry, a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on我們有理發(fā)室、洗衣房、小賣部、郵電服務(wù)、報刊供應(yīng)柜、彈子房、乒乓球和電子游戲。84Its jolly good！這太好了！85And where can I have my laundry

41、done？臟衣服送到哪里去洗？86MadamWhat can I do for you？夫人。我能為您做些什么?87Im looking for a man whose name is John我在尋找一位男士，他的名字叫約翰。88Could you tell me his room number， please？請問他的房間號碼是多少？89I suppose it is 735我想他的房間號碼是735號。90By the way, please show me where the lift is？順便請指點(diǎn)我電梯在什么地方?91I need some information about to

42、uring Hangzhou我想了解關(guān)于游覽杭州的情況。92 There are two trains going to Hangzhou every morning，No49 and No79每天早晨有兩列火車到杭州,49次列車和79次列車。93What time does this train leave?這列火車什么時間發(fā)車？94 Could you get me two tickets for tomorrow here？你能否在這兒賣給我兩張明天的車票？95Im looking for a friend， MrBrown Could you tell me if he is in t

43、he hotel？我在找一位朋友,布朗先生。你能告訴我他是住在這個飯店嗎？96Just a minute，pleaseIll see if he is registered請稍等片刻，我看看他是否登記了。97They are in suite 705 Let me phone him他們住在705號套房，我來給他打電話。98MrBrown said hes waiting for you in his room布朗先生說他在房間里等您。99HousekeepingMay I come in？我是客房的，可以進(jìn)來嗎？100When would you like me to do your roo

44、m，sir？您要我什么時間來給你打掃房間呢，先生？101You can do it now if you like如果您愿意，現(xiàn)在就可以打掃.102I would like you to go and get me a flask of hot water我想請你給我拿一瓶開水來.103Im sorry that your flask is empty很抱歉您的水壺空了。104May I do the turndown service for you now?現(xiàn)在可以為您收拾房間了嗎？105Oh,thank youBut you see，we are having some friends o

45、ver噢，謝謝，但你知道我們邀請了一些朋友過來聚聚。106Could you come back in three hours？你能不能過3小時再來整理？107Certainly,madamIll let the overnight staff know當(dāng)然可以，女士.我會轉(zhuǎn)告夜班服務(wù)員。108Would you tidy up a bit in the bathroom？請整理一下浴室好嗎？109Ive just taken a bath and it is quite a mess now我剛洗了澡，那兒亂糟糟的。110Besides，please bring us a bottle of

46、 just boiled water此外,請給我們帶瓶剛燒開的水來。111Its growing darkWould you like me to draw the curtains for you?天黑下來了，要不要我拉上窗簾？112Is there anything I can do for you？您還有什么事要我做嗎？113Im always at your service樂意效勞。114Excuse meHave you any laundry？對不起,請問有沒有要洗的衣服？115The laundry man is here to collect it洗衣房服務(wù)員來這兒收要洗的衣服

47、了.116If you have any,please just leave it in the laundry bag behind the bathroom door如果您有衣服要洗，請放在浴室門后的洗衣袋里。117Please tell us or notify in the list whether you need your clothes ironed,washed，dry-cleaned or mended and also what time you want to get them back請告訴我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，干洗或縫補(bǔ)，還要寫明何時需要取衣

48、服。118What if there is any laundry damage？如果你們洗衣時損壞了衣服怎么辦？119In such a case，the hotel should certainly pay for it如果是這樣，飯店當(dāng)然應(yīng)該賠償.120Could you send someone up for my laundry，please?請問，你們能派人來收要洗的衣服嗎?121A valet will be up in a few minutes洗熨工馬上就到。122Will the color run in the wash？洗衣時會掉色嗎?123Well dry-clean

49、 the dress我們將干洗這條裙子.124Well stitch it before washing我們會在洗之前把襯里縫好。125When can I have my laundry back?我何時能取回洗的衣服呢？126But would you like express service or sameday？不過，您是要快洗服務(wù)還是當(dāng)日??？127Id like this sweater to be washed by hand in cold water這件毛衣要用冷水手洗。128Can you change the room for me? Its too noisy能給我換個房

50、間嗎？這兒太吵了。129My wife was woken up several times by the noise the baggage elevator made我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒了幾次.130She said it was too much for her她說這使她難以忍受.131Im awfully sorry,sir非常對不起，先生。132I do apologize我向您道歉.133No problem,sir沒問題，先生。134Well manage it,but we dont have any spare room today我們會盡力辦到，但是今天我

51、們沒有空余房間.135Could you wait till tomorrow?等到明天好嗎？136I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep我希望明天晚上我們能呆在一套安靜的房間里睡個好覺。137And if there is anything more you need, please let us know如果還需要別的什么東西,請告訴我們。138The light in this room is too dim這房間里的燈光太暗了.139Pl

52、ease get me a brighter one請給我換個亮的.140Certainly,sirIll be back right away好的，先生,我馬上就回來.141The room is too cold for meI feel rather cold when I sleep這房間太冷了，我睡覺時感到很冷。142There seems to be something wrong with the toilet我房間里的抽水馬桶好像出了點(diǎn)毛病。143Well send someone to repair it immediately我們會馬上派人來修的。144Whats the

53、trouble？哪兒壞啦？145The toilet doesnt flush抽水馬桶不放水了。146Let me seeOh，its clogged讓我看看。噢，堵住了。147The water tap drips all night long水龍頭一整夜滴水。148Some part needs to be replacedI will be back soon有個零件要換了。我片刻就來。149Ah，Im afraid theres something wrong with the TV噢，電視機(jī)好像有些毛病.150The picture is wobbly圖像不穩(wěn)定。151Im sorr

54、yMay I have a look at it?很遺憾，我可以看看嗎?152Ill send for an electrician from the maintenance department我去請維修部的電工來。153We can have it repaired我們能找人修理。154Please wait just a few minutes請稍等幾分鐘.155The TV set is not working well電視機(jī)有毛病了。156Id like to have my hair cut我想理個發(fā)。157 How do you want it？您想理什么式樣的?158Just

55、a trim，and cut the sides fairly short，but not so much at the back修剪一下就行了。兩邊剪短些,但后面不要剪得太多。159Nothing off the top?頂上不要剪嗎？160Well,a little off the top嗯，稍微剪一點(diǎn)。161Would you like a shave or shampoo?您要不要修面或洗頭？162I want a haircut and a shave,please我想理發(fā)和修面.163Very well,and how would you like your haircut，sir？好的，您喜歡什么發(fā)式？164Do you want me to trim your moustache?要