測(cè)測(cè)你對(duì)商務(wù)禮儀知多少

1、測(cè)測(cè)你對(duì)商務(wù)禮儀知多少Busin ess and social etiquette can be tricky, and making the right moves can make a big differe nee. Take this quick quiz and see how you fare in the follow ing bus in ess situati ons.商務(wù)與社交禮節(jié)技巧性很強(qiáng)。舉止得當(dāng)會(huì)帶來很大的區(qū)別。做一做下面的快速 測(cè)驗(yàn)，看看遇到以下的商務(wù)情況你會(huì)怎么做。題目：測(cè)測(cè)你對(duì)商務(wù)禮儀知多少你對(duì)商務(wù)禮儀了解多少？在國內(nèi)做生意，本國的禮數(shù)大家一般都不會(huì)錯(cuò)；可是 和

2、老外做生意，我們就得多了解了解西方的商務(wù)禮儀了。Social a nd busi nessetiquette can be tricky, and making the right moves can make a big differe nee.Take this quiz and see how you fare in the follow ing bus in ess situatio ns. The an swers are at the bottom of the p age.1. Your boss, Ms. Alp ha, en ters the room whe n youre

3、 meet ing with animp orta nt clie nt, Mr. Beta. You rise and say Ms. Alpha, Id like you to meet Mr. Beta, our clie nt from San Diego. Is this in troducti on correct?當(dāng)你正在接見一個(gè)重要的客戶貝塔先生時(shí)，你的上司阿爾法女士走了進(jìn)來。你站起來說阿爾法女士，這是我們的客戶，來自圣地亞哥的貝塔先生。”這么介紹對(duì)嗎？2. At a social fun cti on, you meet the CEO of an imp orta nt c

4、orpo rati on. After a brief chat, you give him your bus in ess card. Is this correct? 在一次社交集會(huì), 你遇到了一家重要公司的總裁。在簡短的交談后，你給他一張你的名片，這種 做法妥當(dāng)嗎？3. You an swer the phone for a p eer whos available, and ask Whos calli ng, please? Are you correct? 你幫朋友接聽電話，并問是打電話的是哪位，而當(dāng) 時(shí)他也在場(chǎng)，你的做法恰當(dāng)嗎？4. Youre en teri ng a cab

5、with an imp orta nt clie nt. You p ositi on yourself so the clie nt is seated curbside. Is this correct?你和一個(gè)重要的客戶坐進(jìn)一輛出租車?yán)铩Ｄ阕尶蛻糇诳柯愤叺哪且粋?cè)。這么做正確嗎？5. Youre hosti ng a dinner at a restaura nt. Youve pre-ordered for every one and in dicated where they should sit. Are you correct?你在酒店請(qǐng)客吃晚飯,你為預(yù)先訂好了菜單并指示客人該坐

6、的位置，你的做法恰當(dāng)嗎？6. A toast has bee n prop osed in your honor. You say tha nk you and take a sip of your drink. Are you correct?人們提議向你敬酒。你說 謝謝”然后喝一小口你的酒水。你做對(duì)了嗎？7. Youre in a restaura nt and a thi n soup is served in a cup with no han dles.To eat it you should:在餐廳里，你的面前端上來一盅清湯，容器無柄。你將會(huì) 怎么喝？A. p ick it up

7、and drink itB. use the spoon pro videdC. eat half of it with a spoon and drink the rema in der8. Youre at a dinner and cha mpagne is served with the dessert. You simply cant drink cha mpagne yet know the host will be offeri ng a toast. Do you:你參加晚宴，這時(shí)香檳和甜品被端上來了，你其實(shí)不能喝酒，然而你知道主人會(huì)向 你敬酒。你該怎么辦？A. tell th

8、e waiter no cha mpagneB. turn over your glassC. ask the waiter to pour water into your cha mpagne glass in steadD. say nothing and allow the cha mpagne to be po ured9. Youre at a table in a restaura nt for a bus in ess dinner. Midway through the meal, youre called to the tele phone. What do you do w

9、ith your napkin? 你正 在飯館吃工作餐。吃飯的時(shí)候，有人叫你去聽電話。你怎么處理你的餐巾？A. Take it with youB. Fold and pl ace it to the left of your pl ateC. Loosely fold it and pl ace it on the right sideD. Leave it on your chair10. Youre host ing a dinner p arty at a restaura nt. I ncluded are two other coup les, and your most valu

10、able clie nt and his wife. You in struct the waiter to: 你請(qǐng)客在飯店吃晚飯?？腿酥杏袃蓪?duì)夫妻，還有你最珍貴的客人及其妻子。你 會(huì)讓侍應(yīng)生先為。服務(wù)？A. serve your spo use firstB. serve your clie nts spo use firstC. serve you and your spo use last11. Youre in vited to a rece ption and the in vitation states 7:00 to 9:00 P M.You should arrive:宴會(huì)邀請(qǐng)

11、函上注明時(shí)間“晚上 7 9點(diǎn)”，你應(yīng)該幾點(diǎn)到?A. at 7:00 PMB. an ytime between 7:00 PM and 9:00 PMC. between 7:00 PM and 7:30 PMD. go early and leave early12. Youre greeti ng or say ing good-bye to some one. Whe ns the proper timeto shake their hand?跟他人見面打招呼或者道別的時(shí)候。握手的合適時(shí)機(jī)是什么時(shí)候？A. Whe n youre in troducedB. At their homeC.

12、 At their officeD. On the streetE. Whe n you say good-bye 13. Youre talk ing with a group of four peop le. Do you make eye con tact with:你跟有四個(gè)人的一群人交談，你應(yīng)該跟哪些人保持目光交流？A. just the person to whom youre sp eak ing at the mome nt?B. each of the four, moving your eye con tact from one to ano ther?C. no one

13、p articular person (not look ing directly into anyon es eyes)?14. The waiters coming toward you to serve wi ne. You dont want any. You turn your glass up side dow n. Are you correct?侍應(yīng)生走至 M爾跟前要為你倒酒,你不想喝，所以講杯子倒過來放，這種做法對(duì)嗎？15. When you greet a visitor in your office, do you:當(dāng)你在辦公室接待來賓時(shí),告訴她隨意坐，還是指定位置。A.

14、 say nothing and let her sit where she wishes?B. tell her where to sit?C. say Just sit any where16. Youre in vited to dinner in a p rivate home. Whe n do you take your napkin from the table and p lace it on your lap?受邀到朋友的家里做客時(shí)，該何時(shí)將餐巾從桌上取來放置大腿上？A. Open it immediatelyB. Wait for the host to take his

15、napkin before tak ing yours?C. Wait for the oldest person at the table to take his?D. Wait for the ack no wledged head of the table to take hers before tak ing yours?17. Youre scheduled to meet a bus in ess associate for work ing lunch and you arrive a few minu tes early to find a suitable table. 30

16、 mi nu tes later your associate still hasnt arrived. Do you:你跟一商業(yè)伙伴約好共進(jìn)工作午餐，你提前幾分鐘到達(dá)了餐廳并找了一個(gè)合適的座位，半個(gè)小時(shí)后，你的商業(yè)伙伴還沒 到，你應(yīng)該怎么做？A. order your lunch and eat?B. continue waiting and fuming 生氣 that your associate isnt there?C. tell the head waiter youre not stay ing and give him our card with in structi ons

17、to p rese nt it to your associate to prove you were there?D. after 15 minu tes call your associate?18. Youve forgotte n a lunch with a bus in ess associate. You feel terrible and know hes furious. Do you:你忘了和一個(gè)生意上的伙伴去吃午餐了。你覺得很 糟糕，而且知道他生氣了。你該怎么做？A. write a letter of apo logy?B. send flowers?C. kee p

18、quiet and hope he forgets about it?D. call and set up ano ther appoin tme nt?You will find the an swers to the etiquette test here. Good luck.答案 Answers to Business Etiquette QuizLets see how you did.1. No. In troduce the more imp orta nt person first. You should address your clie nt and say Mr. Bet

19、a, Id like you to meet our Vice P reside nt of Devel opment, Ms. Alp ha. (Alter native an swer in troduce the clie nt as themore imp orta nt p erso n!) 不對(duì)，總要先介紹更重要的那個(gè)人。你應(yīng)該稱呼你的 客戶說：貝塔先生，這是我們部門的副部長，阿爾法女士?！庇涀∫褂萌藗兊恼缴虅?wù)頭銜-這么做有助于讓他們覺得他們舉足輕重。2. No.通常是職位高的或年長的先主動(dòng)出示名片；而且也一般不主動(dòng)向他人索 取名片。交換名片一般應(yīng)在私下進(jìn)行；3. No.4.

20、Yes. Whe n your clie nt ste ps out of the car, (s)he will be on the curbside 路邊的座位 therefore wont have to deal with getting out in traffic or sliding across the seat.正確。當(dāng)你的客戶下車時(shí)，他/她就會(huì)站在路邊，因此就不必 擔(dān)心往來車輛或者挪位置下車了。5. Yes.預(yù)先點(diǎn)菜和指示客人的座位可以較好地防止來賓局促。6. No. If you do, then youre toasting yourself.變成自己給自己敬酒.不對(duì)。

21、如果你這么做，就是自己給自己敬酒。在座位上坐著，等每個(gè)人都給你敬完酒再 站起來，對(duì)給你敬酒的人說一聲簡短的謝謝”然后開始致敬酒詞。7. B. Its not a cup of coffee, for heave ns sake. And dont slur p, either.另 U忘了是湯而不是咖啡，應(yīng)該使用所提供的湯匙來喝，也不可發(fā)岀聲音。清湯 濃湯 老湯 肉湯高湯 thin soup; light soup; clear soup; consomme thin soup; light soup; clear soup; consomme thick soup; po ttage/po t

22、age soup stock broth8. D. Its more po lite not to call atte nti on to the fact that you cant drinkchampagne.禮節(jié)性地喝一點(diǎn)比鄭重提出自己不喝香檳更禮貌 9. D. Leave it on your chair. Defin itely dont put it on the table-what if youhave crumbs on it? 把它放在你的椅子上。千萬別放在桌子上萬一上面有食物殘?jiān)兀?0. B and C. Sort of a trick questi on, but

23、this is imp orta nt.要么讓侍應(yīng)生最后招呼自己與自己的配偶，要么讓他先為貴客夫婦服務(wù)。11. A, B, or C. Its terribly imp olite to arrive early.比邀請(qǐng)函上面的時(shí)間早到達(dá)是非常不禮貌的。12. A, B, C, D, and E. In other words, its rarely improper to shake some on es hand. Make sure you have a firm (but not pain ful) han dshake for both men and wome n.當(dāng)你在他們的家里、辦公室